I'm an extremely thankful I gave Long Pest Control a second chance!!!! Don, the owner personally emailed and called me to listen to my concerns with the issues stated below. He then sent out one of his best technicians, Curtis who was top notch! I felt very confident that Curtis knew how to solve the problem and devised a detailed plan to do so. I can't thank them enough for taking my complaint and turning it in to a positive! Great job! I will definitely recommend your company to others. read more

I discovered what looked like a small pinch of coffee grounds on the inside of my front door jamb on a Friday afternoon. When I cleaned the area, I found two milky-white insects that were not ants. I had never had a pest problem in the 22 years we have been in our home, & had never used a pest control company prior to this. Long Pest Control was recommended by a friend, & I immediately called them at 3:30 on a Friday afternoon. A real human being, Bryce, answered the phone! Technician Chris was able to come out & inspect our home the following Tuesday, and discovered that the insects were Subterranean Termites. Not very common in our area. A specialized treatment was set up for the following week, which took three hours. Curtis was patient & thorough in explaining the process, and provided lots of information regarding prevention of future termite damage. My husband & I are very appreciative of Long Pest Control's quick response, professionalism, & their obvious dedication to doing the job correctly! We will also be using Long's for spraying our ornamental shrubs, as I had inquired about the mottled appearance of my azalea & small rhododendron leaves. Found out that it is caused by the Azalea Lace Bug. After working hard to make our landscape look good, it will be a relief to prevent further damage. Thank you Long Pest Control! read more

Killed the fuck outta some wasps or whatever that was living under my front porch. Cost a pretty penny ($275), but better than being stung.

Long's pest control has been servicing our property quarterly for over 5 years . The technicians are always courteous , on time and professional. They have been able to eliminate any insects & rodents immediately, whenever we have had a problem. We also receive follow up calls to insure we are completely satisfied. We are very happy with the service and highly recommend them. read more

Our rental house in Tacoma had fleas. They came to spray and did not kill anything. Kicker was, when they came to spray, all the carpet had been removed. You would think the bulk of fleas and eggs would have gone out with the dumpster? So they came to spray on bare floors, (scented water if you ask me). Spraying bare wood floors with no carpet and they couldn't kill the fleas. Called FleaBusters and for less than these ripoff artists got rid of all the fleas. read more

What a sound, caring, and competent company with friendly staff. We've appreciated every interaction we've had with this crew, and are glad to keep working with them. Totally worth the call and assessment they provide! read more

We hired them due to hearing rodents in the walls of our house. They arrived when they said and followed covid 19 protocols well. The technician mapped out our property, made suggestions on rodent proofing the house, and set traps. They then did two follow up visits. Our house is now rat free. The price was very reasonable and all the staff I interacted with were organized and responsible. Would definitely hire again. read more

I've used Long Pest Control for many years. My main problem was with sugar ants. I tried everything from Home Depot. Nothing stopped them from returning. I called Long and they had the ants gone within a month. That was a few years ago. Now I have regular "check ups" with them and don't have any worries about further infestations. I also had them replace a couple of areas of siding that wasn't covered sufficiently. They did the work and it was reasonably priced and done A + read more

Amazing customer service. The office ladies are the sweetest and our techs are always awesome. Especially Ryan! Such a rad guy! Great company! read more

Heather, Gina, Katie and David! Can't say enough about the FIVE STAR customer service. Sugar ants, BEWARE! Thank you so very much. Long is the BEST! read more

We hired them to exterminate for all pests in our mobile home. We were promised this included all pests. Mary was asked if we had seen fleas. She said she didn't see fleas but something had been biting her all over her ankles and legs since moving in. Turns out we have a flea infestation. Calling Longs back they refuse to come and reapply pesticide for fleas unless we pay them an additional $300 or so. This is not an exterminator we'd ever hire again. They do not keep their word that their fumigation will work against all pests. Calling them they insisted we only were concerned about spiders. Yes we were concerned about spiders and whatever was chewing up Mary's ankles and legs. read more

Very good service and the technicians are polite and professional i recommend to anyone needing help with pest control They were a!so very honest and did not try to sell me something I did not need to 2 thumbs up read more

I love this company. Every person who calls you from the office is friendly and so are the technicians. If you have a service plan set up, if anything pops up between visits they just come out and take care of it, no extra charges or waiting or anything. I have the annoying little ants that just go everywhere and they were streaming into my house when I bought it, but the tech did a thorough first treatment and the service is persistent when the ants pop up outside so they don't get back in. They are reasonably priced compared to the services I have had. It's nice to not have to deal with the ants. read more

Living in a historic home, rodents have been a reoccurring problem. I have been very impressed by both Long's thoroughness and professionalism. I have used other services in the past, and been disappointed by the follow up services. Long has exceeded my expectations at every step of the way. Their technicians are knowledgeable and a pleasure to work with. I would highly recommend Long Pest Control to anyone. read more

Had a yellow jackets going into a grove of my outside house panels. Yellow jackets also started to appear inside my home. The technician Nate provided wonderful quick service to remedy the situation. Excellent service! read more

5 stars all the way. From the first phone contact to the follow up, 5 stars. Had a bee problem under my vinyl siding. My attempts to resolve on my own were failures. I did the research, avoided the big corporate type places like Orkin - they are way to expensive, you know, have to pay for the Super Bowl ads and such, and found Long. They had good reviews, rolled the dice and we have a winner!! The tech was amazing, professional and efficient. Received a follow up call to make sure that everything went well, and it did. Seriously, from beginning to end hands down one of the most positive customer service experiences ever. The price was reasonable, and everything went exactly as they said it would. They even laughed appropriately at all of my bad humor...now THAT is solid customer service! Thanks to Team Long, I am bee free! read more

On time arrival, friendly and knowledgeable technician. Covid procedures and mindful of our no shoe policy. Cared for our garden (avoided treating near it) and was thorough to cover all areas of our home and yard. Easy to schedule and would recommend to anyone. After one week of treatment, hardly any sign of pests. Thank you so much!! read more

I've been using Longs for years. 1st time was for Yellow jacket nest just inside the house siding. SO great & personable. Started on the 3Xyr plan, & so easy & w/peace of mind. From the office, setting up the appt, to the techs, ALWAYS fun yakking a bit & humor with all. Very accommodating with questions, suggestions. I found my team! read more

Gene Perryman was very knowledgeable and polite. He explained my ant issue and other possible issues I could have with a new house. Thank u Gene read more

As a property manager, I love working with Long Pest services. They are always willing to work out unusual situations, great communication with the techs in the field. Always reliable! Makes my job so much easier! read more

Just had a visit today. We made an appt and we were quoted a price. At the end of our initial visit we were charged almost 4 times the quoted price and services we did not request were part of the invoice. So disappointed. If zero stars was a rating option I would have used it. read more

I've always had great service from these guys. Ryan has been servicing our rental and just came out to do a full inspection on our first home. He's full of knowledge and super friendly. I highly recommend this company. read more

Long Pest Control has bent over backwards to help me with the pest problem at my house. They have the best customer service and the most pleasant technicians in the area (which is saying a lot because I would find it very hard to be pleasant doing what they do!). Their rates are reasonable and the service they provide is outstanding. Thank you Long Pest Control for your patience and your help! read more

I had a new tenant move in to a building I've just remodeled, and the second day he lived there the ants showed up! Not a great start to a relationship! I called multiple companies and most went to voice mail or said someone would call back and schedule me for the following week. But at Long, Gina did everything possible to juggle schedules and get out there the same day. And my tenant was really complimentary about the professionalism they showed when onsite. They turned a bad situation into a very good ending. read more

When you have to deal with rodents deciding your home, inside, is a cool place to live, it is refreshing to deal with an upbeat, professional & educational assessor-- Chris Jackson is obviously one of Long's Pest Control's best of the best!!! I also learned following crawl space assessment, Long's also offers moderate crawl space rehab! What a wonderful experience from the initial call to the Tacoma office to the on site experience. read more

I've been using them for about 4 years now for rats, spiders etc. They have been very professional, thorough, extremely helpful in suggesting other things I can do like trimming branches overhanging my roof, fixing holes in my garage, etc. Every technician has been polite, friendly and taken time to talk to me and listen and positively respond to my concerns. read more

I am so impressed with Long pest control. They are very communicative and asked great questions to get to get to the root of my problem. Ultimately our situation required a speciality service but long pest control provided great advice and a referral to another service provider. read more

Gina answered my call about a hornet nest, and was able to schedule service for the next day, as well as answer my questions. David showed up at the scheduled time, got rid of the nest, and no more hornets! The price quoted was very reasonable. I feel that I got very professional and courteous service through the whole process. Highly recommend them ! read more

Very pleased with Long Pest Control! They solved our rodent problem under the house with traps, sealing/repairing unwanted entrances, and maintaining bait traps. Very flexible on schedule, fair pricing, and clear about how they will perform the services. They asked great questions and gave advice (keep tree branches away from the roof to prevent future problems, for example, and a recommendation to get my air ducts cleaned). It's comforting that they tend to call the rodents "anybody," as in "this will prevent anybody from getting in." Call right away if you hear scratching before the damage to your home gets worse. I will definitely use them again if "anybody" else tries to move in. read more

I used them for a couple of years at two locations but as time when on, they were not willing to back up their work. Always something "negated" the warrantee. They don't call you back. The last time they said tree branches were touching the house so the warrantee was no good - But it was NOT TRUE. I cancelled my service and they went ahead and sprayed again anyway! Now they want me to pay again! read more

We have used Longs at our house a couple times for a couple different services and have always had a pleasant service. Every time I call, the receptionist has been friendly and helpful. Technicians have always been on time, friendly and professional. One thing that I really like is the follow up call. I have always gotten a phone call about a week after service to make sure everything went well and to see if we need anything else. read more

Curtis and his his helper were fast efficient ant (lol) got the job done!! I would highly recommend them!

I used Long Island Pest control to treat an ant problem in our home, which turned out to be a nest in our attic. The technician arrived on time and was courteous and profession. He clearly explained the issue and the treatment. It actually turned out the recommended treatment was different than what I scheduled, which reduced the cost, so the bill was reduced on the spot. I was very impressed by their transparency and professionalism and would use them again! read more

I called this company and explained I had ants in the home at multiple locations. After asking a few questions, which I answered, I was quoted a price of $319 for a one-time treatment with a follow up inspection and treatment if necessary. Based on that I set up an appointment. The technician arrived right on time, looked at a few specimens of dead ants I had preserved, made a call to the office, and announced that the price would now be $450. He assured me they were not pulling a bait and switch but that the type of ants I had changed the scope of the project. I declined the service and he left. Someone from the office called me 10 minutes later to apologize for not explaining in advance that the quote was subject to change and that my brand of ants would have required another hour of work. I will go elsewhere. read more

Long Pest Control didn't just dispose of the critter in our crawl space, they did a thorough inspection around our house as to where the point of entry may be. I was provided a diagram and product suggestions on how to alleviate this from happening again. Customer service overall was great! The ones making appointments to the technicians - all were professional and courteous. read more

Long Pest Control just completed their first contract at our home this week. We opted for the three-visit rodent control package for our crawlspace. Thankfully, we did not have rodents in the crawlspace but Long did find several areas that needed to be sealed. The technicians (Paul, Randy and Nate) did a thorough job inspecting the foundation and making the necessary repairs to seal the crawlspace. They did a fantastic job communicating the issues they found and explaining the best way to fix them. The whole team at Long has been professional and very nice to work with this month. read more

We have been using Long's pest control for over 15 years. They have consistently over delivered on their service, professionalism and excellent results. We utilize their quarterly service and have been very pleased with their customer service and tailoring their work to our homes' needs. We highly recommend Long's to all who need a pest control company. Their fees are competitive and a great value. They also provide additional services if needed (i.e. Removed yellow jacket nest immediately upon calling, etc.). read more

The initial contact with these folks has been amazing! I called to inquire about taking care of the rats that were gaining access into my attic and Katie spent a great deal of time explaining their service and listening to my rat stories. They were able to schedule me within 2 days! Not only was Chris (the technician) on time, he was early and had already started to look at my property before I got home. He was very thorough and explained their service again and what was included. He was polite, funny, and super comfortable to have poking around my house. I thought the cost of this was reasonable and even more so in regards to the time he spent. Their program makes sense (initial service then follow-up quarterly) and again, a great value. They gave me a quote on fixing the access points in my crawl space to my attic and this particular work is guaranteed. The product they use for the bait traps is FIRST kill only, safe for pets (my dogs would have to eat tons of dead rats to become ill). The bait traps are difficult for pets to access and weighted so critters don't carry them away. Something he mentioned right away when he learned I had dogs. Initially, I am super happy. Totally worth giving them a call. read more

Very impressed with the guys that have come out and helped with our problem. We needed some pretty intense rodent removal, and they provided it, along with crawl space traps, two new crawl space doors, and reinforcement of the vent screens. They checked on their work and made sure it was doing the job that it was supposed to. The gentlemen that came out were professional, courteous, really thorough in explaining things, and followed through with every component. I am so impressed with them. I highly recommend them. read more

These guys are the best. Unlike some of the other companies I've used these guys provided me with before and after photos of their work. No one else even offered that courtesy. And the impact of what they did was immediate. I initially used them on one of my rental homes. I had a rodent problem - my tenant was thrilled that they were considerate of her time and her space. She let me know they were clean and neat. Their return visits were equally professional. I now use them on all my rentals and my personal home. read more