Stayed in Stairway to Heaven. Cabin met the needs of this trip space wise. Could use a good deep…read morecleaning. Light fixture over the stove was caked with oil and lil nats. Bulbs were burnt out stairway to game room, I robbed the lamp in living area for a bulb. The shower had bugs and gunk yes gunk on outside of the shower doors. The porch needed a good sweep, dead bugs and cobwebs every where... 3 of the 6 beds need new mattresses. A million dollar home and the price I paid does not add up to what we got. BEARS... Momma bear and 3 cubs came to visit DAILY. While it was a good experience to see them they were not afraid what-so-ever. People in the past have fed them at this home and they came back for more. We did not feed them. A FED BEAR IS A DEAD BEAR!!!! DO NOT FEED THEM. A sign should have been placed for those who just don't know... smh The View was the very best part!!!!! Super winding and steep road to get to home. Be careful.

Horrible company who does not care about the guests staying with them. They treat their cabins…read morepoorly and their cabin cleaners even more! Do not waste your time and hard earned money with these people! Sorry company!

PROS/CONS-Smokey Mountain Memories-15 bedroom…read more Let me start off with the CONS: This isn't exactly a CON but something to be aware of, the roads are windy and sharp, and everyone seems to drive rather fast around the windy and sharpen curves. On some roads there are mirrors to see individual vehicles as you navigate the roads but not a lot. The family drove cars, and SUV's, which was no issue getting to the cabin, (but during the winter you may want to double check how you are getting to the cabin as far as what to drive). Once the family made it to the Cabin they were apprehensive to leave because of the windy, sharp curves of the roads. I would ensure my vehicle had good tires, brakes, and no transmission issues. The picture of the outside of the Cabin isn't what is was shown online. I believe it was an earlier photo, as it shows green grass almost like sod, and from the pictures we thought the surface to park was flat. It is an incline, we parked along the sides of the driveway and got 11 vehicles parked, it isn't flat as i noted above make sure you have good brakes. That was no issue for us , just something to be aware of if you have a larger family who all drive from all areas. There are 2 charcoal grills, this something we weren't aware of, from what we were told when i called, i was told the grills would be propane and we didn't bring charcoal, which isn't a big deal, it takes about 15-20 min to get down to the bottom of the mountain to Walmart. The pictures that you see online are propane grills attached to the cabin. Just bring charcoal if any out door cooking. Did not like the 2 Jacuzzi's that did not work sitting in the front/side of the cabin, it takes away from the cabin, in my opinion, it looks like they are permanent fixtures. We had a few maintenance issues/ door to the roof not opening water dripping from upstairs they sent someone to fix the issue quickly. That was great. PROS: Check-in had no issues. The Cabin accommodated our large family with plenty of space on the inside, 2 dishwashers, 2 large refrigerators, 4 microwaves, 3 stoves, 1 that the fixture had to be fixed, we only needed to use 2 of the stoves. The kitchen was stocked pretty well with what we needed to cook. Plenty of space to eat and move about and enjoy the mountains on the covered deck. No complaints. Bedrooms were spacious loved that they all came with bathrooms, and TV's no one had to share.. However there were 2 rooms that had no tv, they were the bunkbed rooms upstairs. The view on the roof top was beautiful you can see the city view with the added telescope and this is where the 2 Jacuzzi's are located. The 2 jacuzzis could have been cleaner. The indoor pool are was very nice, and a bathroom was located in the pool area. Washer/dryer was utilized, along with game room downstairs a plus. The biggest add on bonus that i did not see from the pictures was the drink machines, just like the fast food establishment this was a big plus, never ran out of drinks. Last but not least, we got visitors all 3 days, we stayed, the first bear we saw when driving up to the cabin walking up the road in front of our vehicle. The others made a guest appearance around the cabin. All in all a successful trip.

We have stayed with cabins USA a few times in the last year, we have had a few issues but they…read morealways tried to fix them promptly! It was nice to hear from Andrew, asking about our stay,can't complain about the customer service, I would recommend Cabins USA to others!!

I've booked multiple times with them and it's always been so good! Everything is explained well,…read moreand you get your money's worth! It's a trustworthy business!

Just checked out today from the woodland splash cabin as for the cabin it's newly remodeled very…read morenice we loved it we notice some minor issues when we came but I don't really like to complain I just like to fix it on my own the issues I had came strictly from the cleaning crew it was hair everywhere shower the pool something was also inside the pool, our feet and socks were dirty because of floors,we had to clean the grill, the toilet had the clean paper on there but dirt crumbs was on it sons as you open the lid I use Lysol wipes to clean it up again the cabin is very nice just cleaning issues.

Very spacious house to rent. The kitchen was amazing lots of dining room area for the entire…read morefamily. Lots of amazing balcony to see all of the valley. Lots of parking. The only downfall is they should invest in mattress covers on the mattresses. Cause when we get ready to leave the mattresses are full of undesirable spots..

We've been staying with Outrageous Cabind for over 20 years (before it was Outrageous.) This was…read morewhere we spent our honeymoon (well Gburg actually - in an old run down cabin that wasn't theirs). I don't even know if this place was around then. That was 41 years ago but we spent time up here for our 40th anniversary this year - using them exclusively since we found them about 20 years ago. I think the ownership went thru change since we've been coming here but we exclusively and use them at least 3-4 times a year. Their special for last minute trips is incredible. After 20 years, 3-4 times a year (so we've stayed in most of them), each one has always been clean as a whistle. We have figured that we have stayed with them over 60 trips. At least. We've never stayed with anyone else the past 20 years! Our favorite place is at the top of the mountain at the water tower. However three of the four we always stayed at and liked the best, all but one was burned down in the Gatlinburg Fire of 2016. It burned down to their concrete footprint. They finally got one of them rebuilt and just opened back up so we are leaving Friday to go there. It's at the very top of the mountain and you can see for miles and miles. Yet it is only 5 min from the Parkway, behind Dollywood. You would think a cabin on the to of the mountain with its incredible view would be miles from the Parkway but it's only a short 5-8 minutes. I can never praise their staff enough. They are awesome people to work with. Some of our favorite restaurants we never miss are the Applewood for bfast, Guy Fieri's restaurant and arcade ( this is awesome and relatively new and great to go because there is a Crumbl and Ice Cream shop next door that are for that sweet tooth we always seem to get worse up there), Chop House, Cherokee Grill (Gburg), Ogles Farmers Kitchen ( I think this is the name. It right close to going in for Applewood. We've just recently found this and have been multiple times), The Pottery Barn Cafe is usually our first place we hit coming into town. There is also Paula Deens, Chop House, and Johnny Carino's. This is just for starters. Stay here and you won't regret it!!!

Family Memories was a beautiful cabin. Everything was clean and very comfy. The beds were very…read morecomfortable. I normally don't sleep good the first night away from home but had no problem getting a good nights sleep. The decorations were perfect and a constant reminder that we were in the smokies. We enjoyed the pool table and the relaxing feel of the cabin. I'm so happy we decided on this particular cabin. Our next visit we'll be staying at Family Memories. Mike and Chrissy were great hosts and checked in with us a couple times to ensure we were happy with everything and had no problems. Don't hesitate to book one of their properties. They were wonderful!

Country Memories was absolutely everything we'd hoped it would be but more. We can't wait to bring…read moreour family back for another stay soon! The owners are great hosts and I'd recommend them 10/10 every time! Until next time....