Stayed in Stairway to Heaven. Cabin met the needs of this trip space wise. Could use a good deep…read morecleaning. Light fixture over the stove was caked with oil and lil nats. Bulbs were burnt out stairway to game room, I robbed the lamp in living area for a bulb. The shower had bugs and gunk yes gunk on outside of the shower doors. The porch needed a good sweep, dead bugs and cobwebs every where... 3 of the 6 beds need new mattresses. A million dollar home and the price I paid does not add up to what we got. BEARS... Momma bear and 3 cubs came to visit DAILY. While it was a good experience to see them they were not afraid what-so-ever. People in the past have fed them at this home and they came back for more. We did not feed them. A FED BEAR IS A DEAD BEAR!!!! DO NOT FEED THEM. A sign should have been placed for those who just don't know... smh The View was the very best part!!!!! Super winding and steep road to get to home. Be careful.

We have not stayed at this property, as we were unable to move forward after reviewing the rental…read moreagreement provided post-booking. After payment, we were presented with a contract that included several provisions we had not previously seen or agreed to through Vrbo. These included broad liability clauses, requirements to provide a credit card for open-ended charges, guest responsibility for certain maintenance issues (such as plumbing), and limited owner responsibility for essential systems like HVAC, water, and electricity. Additionally, the agreement outlined strict cleaning expectations despite a cleaning fee, along with potential additional charges (e.g., for dishes), which raised questions about how fees are applied. When we reached out for clarification, the response we received indicated that the agreement was "standard," but did not address our specific concerns or the fact that these terms were not disclosed prior to booking. For travelers, I would strongly recommend requesting and reviewing the full rental agreement before making payment to ensure you are comfortable with all terms and conditions.

This was our first time visiting Pigeon Forge and our first time renting with Cabins USA, and I…read morewould not recommend them to anyone who wants to actually enjoy their stay. From the start, the experience was off-putting. At check-in, the young man at the front desk was unfriendly and came across as rude. Unfortunately, things only got worse once we arrived at the cabin (Above Walden's Creek), which is in serious need of repairs and a deep cleaning. Within the first hour, we realized the cabin was far below acceptable standards. It was filthy. The shower liners had mold, the A/C was not working, the washer and dryer did not function properly, and the furniture was in poor condition. Toilets and sinks were bubbling and backing up, nails were sticking up out of the floors, and tongue-and-groove ceiling planks were popping off in at least three areas. Worst of all, there were roaches and bugs throughout the cabin. We contacted Cabins USA multiple times. While they sent people out on a couple of occasions, nothing was actually resolved. I would rather stay outdoors than ever rent another cabin from Cabins USA. Cabins USA, please do not bother contacting us, no response can undo the horrible experience we had. Update: Tori from Cabins USA followed up regarding the issues with our cabin. He was very apologetic and worked to make things right, which we appreciated.

Where to begin.... ok first a recommendation, if staying in these cabins you must bring all…read moreessentials. The cabin does not provide basics so do not expect coffee packs or salt for cooking. The only items available are dining wear, everything else must be supplied by the visitor. So, for the stay, our stay was subpar. All the issues listed below were reported during the stay, but no response or corrective action was received. We left a day early and stayed near the airport for a day of comfort. Here are a few of the highlights. -The single comforter provided had visible holes, indicating poor maintenance. -Dust was present on all surfaces above five feet, suggesting that cleaning was superficial and limited to only easily reachable areas. -The washing machine operated only with hot water, limiting its functionality. -The dishwasher, while operational, had melted racks, making it impractical for proper loading and cleaning. -The pool table had tears in the fabric, rendering it unsuitable for use. -The arcade game machine's joysick only functioned intermittently and supported single-player mode only. -The jacuzzi was visibly dirty, containing unknown debris and oily residue, making it unsanitary and unusable. Now for the last is actually the biggest, security: Upon check-in, the company took a photocopy of our credit card--both front and back. In 2026, this practice is outdated and poses a significant security risk. Due to the exposure of full card details, we had to cancel and replace our credit cards immediately upon returning home. This experience fell significantly below expected standards for a rental cabin, particularly in terms of upkeep, cleanliness, guest support, and data security but yes, the mountains are nice and I enjoyed the view.

I've booked multiple times with them and it's always been so good! Everything is explained well,…read moreand you get your money's worth! It's a trustworthy business!

If I could rate a zero star I would!! We are from Florida so we drove 12 hours Friday to not only…read morecelebrate my birthday but a first family vacation. Friday night we got there and had to call 3 times!! First we didn't have any hot water, then we found bugs in the beds and on the floors, the upstairs bathroom toilet didn't have a chain so it wouldn't flush, the downstairs fireplace wouldn't work, the washer barely had any water running, and the top of the cabinet had food/ trash as if someone was throwing food over the stairs.After a long car ride like that we all wanted to take a nice warm shower before bed. We have stink bugs and lady bugs in Florida so we know what they are/ look like but we searched one of the bugs and it said bed bugs... When we called we were told no body would be out until the next day and it wasn't an emergency. No matter what type of bugs who wants to sleep in a bed full of bugs after a long drive like that?? The next morning the maintenance guy came out to fix these issues and he was a very nice guy. He listened to everything we said and by the time we came back we had hot water, the toilet flushed, and the fireplace was working! We got a phone call and they said they would send someone out to clean the house but everything looked the same way as when we left that morning. We all took showers and figured why not try an enjoy it since we already spend this much money and wasn't offered to be moved to another cabin or anything. Just that they would contact us after our stay... Sunday morning we woke up with no hot water again.... They came back out and got it fixed again and then we had it the rest of our trip. Though it ended there, NOPE!! Sunday night my sister went to lay down and she had water leaking on her bed. We didn't call because it was 2 am and they would have just said it's not emergency again. She slept on the couch that night. Monday went good we stayed in because it started snowing. My boyfriend cleaned the filter to the washer because it was full of dirt and the washer started working AMAZINGLY ! Monday night my sister went to lay down again and the same thing happened once again. Tuesday morning after we packed and got ready to leave we check the room to make sure we didn't leave anything behind and it started leaking in 4 more spots!!! That bed is going to be ruined and it is going to start stinking. So to say the cabin is ready and clean is a LIE!! It looked as if the cabin hadn't been clean in forever and when we started the shower it seemed like the water hadn't been ran in a good while. The cabin and view was beautiful but to pay as much as we did to have to come to something like this is CRAZZYY!! I didn't come on vacation to clean/ have to call someone everyday because there is a new problem everyday. My mom did get a call but all they could do was refund the cleaning fee and a 25% off coupon for our next trip. Yes we are thankful for something but I feel as that just isn't enough and we will definitely not be booking with them again. And if it was the cleaning company I would definitely get a new one because they don't know how to clean. I have my own business and WOULD NEVER DO THIS TO SOMEONE!!! Absolutely fabulous more like absolutely sh***y!! I am sure I have missed something but I would definitely consider this before booking...

Very spacious house to rent. The kitchen was amazing lots of dining room area for the entire…read morefamily. Lots of amazing balcony to see all of the valley. Lots of parking. The only downfall is they should invest in mattress covers on the mattresses. Cause when we get ready to leave the mattresses are full of undesirable spots..

We've been staying with Outrageous Cabind for over 20 years (before it was Outrageous.) This was…read morewhere we spent our honeymoon (well Gburg actually - in an old run down cabin that wasn't theirs). I don't even know if this place was around then. That was 41 years ago but we spent time up here for our 40th anniversary this year - using them exclusively since we found them about 20 years ago. I think the ownership went thru change since we've been coming here but we exclusively and use them at least 3-4 times a year. Their special for last minute trips is incredible. After 20 years, 3-4 times a year (so we've stayed in most of them), each one has always been clean as a whistle. We have figured that we have stayed with them over 60 trips. At least. We've never stayed with anyone else the past 20 years! Our favorite place is at the top of the mountain at the water tower. However three of the four we always stayed at and liked the best, all but one was burned down in the Gatlinburg Fire of 2016. It burned down to their concrete footprint. They finally got one of them rebuilt and just opened back up so we are leaving Friday to go there. It's at the very top of the mountain and you can see for miles and miles. Yet it is only 5 min from the Parkway, behind Dollywood. You would think a cabin on the to of the mountain with its incredible view would be miles from the Parkway but it's only a short 5-8 minutes. I can never praise their staff enough. They are awesome people to work with. Some of our favorite restaurants we never miss are the Applewood for bfast, Guy Fieri's restaurant and arcade ( this is awesome and relatively new and great to go because there is a Crumbl and Ice Cream shop next door that are for that sweet tooth we always seem to get worse up there), Chop House, Cherokee Grill (Gburg), Ogles Farmers Kitchen ( I think this is the name. It right close to going in for Applewood. We've just recently found this and have been multiple times), The Pottery Barn Cafe is usually our first place we hit coming into town. There is also Paula Deens, Chop House, and Johnny Carino's. This is just for starters. Stay here and you won't regret it!!!

Family Memories was a beautiful cabin. Everything was clean and very comfy. The beds were very…read morecomfortable. I normally don't sleep good the first night away from home but had no problem getting a good nights sleep. The decorations were perfect and a constant reminder that we were in the smokies. We enjoyed the pool table and the relaxing feel of the cabin. I'm so happy we decided on this particular cabin. Our next visit we'll be staying at Family Memories. Mike and Chrissy were great hosts and checked in with us a couple times to ensure we were happy with everything and had no problems. Don't hesitate to book one of their properties. They were wonderful!

Country Memories was absolutely everything we'd hoped it would be but more. We can't wait to bring…read moreour family back for another stay soon! The owners are great hosts and I'd recommend them 10/10 every time! Until next time....