I wholeheartedly recommend the caring team at GP furniture and appliance! The customer service is…read moresecond to none! When the owner found out I was having issues dealing with a brand new, never-before-used appliance (manufacturer wanted me to agree to a repair instead of replacement) he stepped in and replaced the appliance at no cost to me! The helpful delivery guys even brought me extra cookies just because they came to the house for delivery two times, the cookies are amazing too!

I have lived in many places in BC and bought furniture in pretty much every of those cities. To…read morethis day, I can say that Grand Pappy's has been the best store I've shopped at. The owners are local folks that truly care about community relationships. Owners and staff just know how to make you feel like you're important. Since my first visit, they've made me feel like I'm part of their "family"! I don't like being pressured by annoying sales people who try to sell you something just to sell something even if it's not what you're looking for. I tell you right now, that's not the case at Grand Pappy's. The knowledgeable, professional and friendly staff have listened to my needs and helped me find exactly what I was looking for without pressuring me. Like many people, I like getting a deal especially when you spend thousands of dollars. For that reason, i have a tendency to shop around, compare prices and quality, etc. Now knowing that I'm a very happy customer at Grand Pappy's, it should tell you that after doing my homework that's where I bought. This has been the best experience I've had so far and I can't see any reasons why I should shop elsewhere!! I should add that the delivery staff were fantastic. They were very professional, careful with the furniture as well as were cautious not to damage anything inside my place. Thanks to Brandy, Matt and the whole staff for making me feel special!!

Bought a top of the line King Size mattress from them, bad purchase…read more It is like sleeping on a rock. Called within a few days and was told it will soften up, just walk on it for a while this is normal ! NO RETURNS OR EXCHANGES . What's funny as I was loading it it didn't look like the floor model and was told it was the same but different color. So it's been over a month and hours of walking on it like they said to do and no difference to the rock hard product from the day we got it. So I guess you get WHERE you buy from. Shop where you don't get hit on the ass and pocket book on the way out. Too bad, the guy was actually a good guy just bad product and policies

My wife and I spent the weekend shopping for a perfect mattress. We went to three different stores…read moreand finally found a mattress we both loved, a Serta iComfort, but it was not cheap and was going to set us back almost $3000. My wifes sister had told her we should check Mr Liquidator but it was too far for us to drive since we live in Vancouver. That said, we decided to drive out there because $3000 is a lot of money, and man are we glad we did. Not only did they have three different iComfort models on display, but they had a massive selection of Beautyrest and Serta for us to try. Our $3000 iComfort was $1799 at Mr Liquidator. But we didnt buy that mattress. We bought a Serta Masterpiece that is like floating on clouds for $800. And Kris the salesman was amazing and super easy to deal with, not pushy at all. We highly recommend this store!

My mom ordered a couch with specific dimensions to ensure it would fit and upon delivery the feet…read moreof the couch were horribly damaged and missing a part on one of the feet and the floors were severely scratched and damaged. I attempted to contact owner Rick MULTIPLE times with no response This is an absolutely disgusting example of poor customer service This guy sells houses too? Couldn't imagine the piss poor job he must do if this is how he handles furniture sales. I'd give no stars if I could

Bought a bed set with Rick. He had the best customer service I have seen before. He took extra care…read moreof everything very quickly. I would definitely come back and buy again and consider other family for their homes.

Awful Awful Awful. I can not say enough bad things about the Brick Chillkwack. Rude Managers who…read morewill straight up lie to your face. Don't expect any help if you have an issue with there cheaply made products. Will never shop here again. Go anywhere else

horrible, horrible service. we will never shop there again. go across the street to Home Town,…read morebetter priced, better delivery and everything is put together. bye, bye Brick I will be sure to spread the work at how crappy you are

My husband and I came in to the store near the end of the day just wanting to pick up a simple bed…read moreframe. The lady who greeted us was friendly and we let her know what we were looking for. She confirmed it was the steel frame we wanted, and then looked at us and said "obviously heavy duty?". Yes, we are not little people, however, comments like this are so ignorant and disrespectful. And then at the counter waiting to pay, there was a plastic container with chicken bones in it, someone's lunch that had been eaten at the counter? She asked a coworker to remove the container and said "we don't want them thinking it's an invitation to eat." We are both shocked at this experience and will likely not return to Sleep Country.