Do not go here!!!! I have been going to the previous owner Annie, who is amazing, for a few years…read more So I had an appt today and assumed it was with Annie. So when I showed up I realized that Annie wasn't in. Another woman was there. I am assuming she is the new owner, and she was incredibly rude. She literally pushed me into the massage room and when I asked to use the restroom first she was very irritated. I then went back to the massage room. She came in and asked me to pay first. So no problem I gave her my card to pay. She then asked what tip I was adding. I said $15 which was over 20% on a $70 massage. She gave me back my card and said that wasn't enough. She wanted $25. I said that 20% is good for a massage. She got very angry and kept saying $25 tip.This went on for a few minutes. I was seriously blown away that we were even having this conversation... so then she grabbed my card out of my hand again and went to leave the room to run it and that's when I had enough. I asked her to please give me my card back and told her I was leaving. She got very angry again and threw the card at me and slammed the door to the massage room. I couldn't believe this was happening. So I came out of the room and asked her name. She wouldn't give it to me. I then saw a young guy come out of another room and asked her for a receipt which she refused to give him. He was very frustrated and left. I then asked for her name one last time and told her I have never been treated like this before. She refused to give me her name. She then started physically pushing me towards the front door. I'm blown away! She should not be in business. If by some chance Annie is still the owner and this woman works for her I hope that Annie sees this review and fires her ASAP! Worst customer service experience of my life!

A strange experience. Not sure what kind of business they are trying to run here but i have an…read moreidea. You have to pay upfront, then get an average massage in a cold room for about 35 mins. Then as others have mentioned the discussion about tip starts, she basically wanted the same amount again before continuing the massage! It's a ridiculous way to run a business and they'll never get any return customers. Going to places like this for a sore back is likely a bad idea on my part anyway but occasionally they are ok. I got dressed and left.

Excellent massage therapists, friendly staff, super clean facilities. Can't ask for anything more!read more

I have been going to Elements in Ridgefield, CT for over a year now and I have not been…read moredisappointed. I am a member and am very happy with the membership benefits. Easy online booking, gentle phone reminders about appt. Front staff are all excellent. Kind and really want to help clients. Every massage I have had has been professional, relaxing and the facility is spotless. The customer service is exceptional.

Grace is so nice and an excellent masseuse. The place is down to earth and peaceful. I love this…read moreplace and get massages whenever I can.

Hands down my favorite place to get a massage. Clean, professional and get all the tension out of…read moremy back.

Went to Darcey for the first time the other day and it was such an amazing experience! She is so…read moresweet and extremely personable. The massage was great and sooo relaxing. Highly, HIGHLY recommend! Cannot wait to go back next month! :-)

The Ridgefield Spa is the ultimate place for facials and more. It has an amazing vibe with a…read moreboutique, personal and cozy feel (hot lavender towels!), with the most latest and greatest skin care! Darcey is incredibly knowledgeable and knew exactly what my skin needed during and after. She is the Facial Goddess! The facial packages are a very good deal that includes anti-aging, beauty and relaxation all in one. Kathy P.

My husband (then bf) got me a gift certificate to get a 90 minute massage from Rebecca Linn. He…read morelived in Roxbury, CT at the time and I live almost 3 hours away near Boston. Because I lived so far and work M-F, I could only do a weekend appointment and Rebecca worked with me to accommodate this. I was coming straight from Boston to her studio for a massage and got stuck in awful traffic. She suggested we reschedule so I wouldn't miss any of my session and that I would feel more relaxed than coming out of a huge traffic jam and get more out of the massage. It was very considerate of her. I have had many massages from various places, but a few stand out to me and my massage from Rebecca was one of them. It was perfect. I fell asleep for a little while, which for me is a sign of a great massage. When the session was over, Rebecca waited for me in her office while I got dressed. When I went there to meet her she was doing yoga stretches which I thought was great. Too many of us neglect our bodies, especially throughout the work day. If I lived near New Milford, I would frequent this establishment. I highly recommend to anyone in the area.

I can't put into words how happy and relieved I was/am after working with Rebecca! I am an Elite…read morelevel athlete and I had been searching everywhere for someone to help me with the pain I had been having as a result of my main sport (rowing) and that was limiting me from many cross training activities. I was pretty upset and anxious about feeling limited in many activities yet Rebecca has shown me that there is hope!!! I have been to at least 7 different massage therapists over the past year and Rebecca is the only one that started to relieve the pain. I am so excited to go back! Rebecca is also great with customer service and helping clients to feel relaxed and comfortable through their massage. I highly recommend you give her a try!