I've been looking for Story's leather shoe liners for months and was delighted that I finally found them at Lord's. But I was not expecting such great customer service. My online order was shipped quickly and arrived without a problem. Thanks for the great experience and I'll definitely stop by the next time I'm in the area. read more

There is not a better place in Vancouver to shop for amazing, unique (wont-find-them-anywhere-else) shoes, as well as fantastic on-trend fashion! Quality is supreme. Lord's has something for any occasion, any age, and all style preferences - from weddings to corporate wear to beach holiday. You will find what you're looking for - and want more! The store itself is like going on vacation; vibrant & fun with wonderful women who are ready to help you make sure you feel your best! If you can't make it in to this beautiful shoppe - their website is one of the best I've every seen - always up to date and a full selection of what they have to offer with quick and friendly service! Lord's is my happy place! read more

Lord's is my favourite store. I love, love, love their shoes and have done so for the better part of 40 years. I now wear their clothes with pride and joie de vie as well. Their website is excellent. I placed my latest order on Friday afternoon, the items were packaged and in the mail within two hours and I received them on Monday around noon. Everything fit perfectly and looked just like they did on the website. Whenever I wear their clothes or shoes, I get stopped by total strangers who want to know where I got them. My friends and family also comment on them, but they usually say, "that's from Lord's isn't it!" read more

I loved my recent shopping experience at Lord's Shoes and Apparel. Lord's was my go-to boutique when I lived in Vancouver. After years abroad, I now live in the interior, rediscovered Lord's international collection, and placed an order online. One of the lovely ladies at Lord's texted me promptly with details of my order. She was so kind and helpful in answering all my questions. My order arrived in two days, and included in the parcel was a gift from the boutique--an on-trend set of chunky handcrafted black rubber bracelets that are perfectly styled to my purchase. After my second order, I had to make a size exchange and it was carried through with ease--another thoughtful gift enclosed. Thank you for the wonderful service and gestures of appreciation! read more

I've been to the store a few times. Although there were some interesting shoes, I was quite disappointed with the service. As mentioned on previous reviews, they don't mention all shoes are "final sale" until you start paying. Before paying for the shoes, I indicated to the sales lady (Erica) that I saw the same pair online for cheaper and asked if they would be able to match. Unfortunately, they said "no". After some conversation, I indicated I'd purchase the shoes, but she walked off with the shoes saying I should buy online. Since there was a line up at the cash registered I thought she had to do something. When she didn't come back, I asked where did she go? She finally came back, claiming she didn't know.... Very disappointing. I'm supportive of small businesses, but if this is the type of snooty service you get for purchasing a $300 pair of shoes .... It's hard to be supportive. Although i was originally extremely excited that I found a new store to do my shoe shopping .... I'm now not sure if I'll return.... read more

You will be followed around the store if you are a person of color or dressed casually, "looking like you don't have a lot of money." Best to shop where there are less racist and classist values from the sales rep. read more

I have always admired the window display in this creative and beautiful, South Granville store. I often browse and have bought a few things over the years. I was in the other day and bought a pair of flats when I found out that everything is FINAL SALE regardless whether you are paying full price. The thing is, they don't tell you that until they have already rung up your purchase. Be warned. Luckily, the shoes I was buying the other day were exactly what I needed and were very comfortable. So I was certain about my purchase. When the sales lady asked me if I wanted the receipt, then casually remarked "It's a final sale anyway." I asked her "Were the shoes on sale?" She explained that everything is final sale now because of Covid. We don't know where things have been, indicating that if a customer takes a purchase home, the item may be contaminated. Well, Covid seems like an excuse for poor customer service. Why shouldn't a customer be able to return full priced items? Besides that odd policy, I couldn't help but find that the sales lady wasn't enthused about getting me a different size to try on. I felt as though I was putting her out. But that said there was the other sales lady who was wonderful, warm and welcoming. In all, I doubt I would return to this store. read more

Make no mistake - this is the best shoe and clothing store in North America; I've done the research. I lived in Vancouver years ago, have traveled the world, and lived across Canada and US. To this day, I still order all my shoes and special occasion blazers from Lords. The service, quality, and selection are unparalleled. What's even better? It is an independent local business owned by generations of amazing women. Visit the store and ask the owner to tell you about her grandmother, the fashion pioneer.Don't waste your money and shop anywhere else. Feel like you sparkle; shop at Lords. read more

Shopping online for women's shoes can be difficult, but the people at Lord's made the experience amazing. The shoes I purchased were just not quite the right size when I tried them on, and I was able to return them, purchasing others that were the correct size. The staff were warm, helpful and very friendly. I had no difficulty dealing with their online process, and the quality of the shoes I purchased is great! I have never been happier with an online shopping experience, and would highly recommend the staff and the products at Lord's. read more

Lord's offers discerning shoppers some very beautiful shoes and an impressive variety of styles. Cute boots and shoes abound, with fun and funky twists to classic styles. Since the impending holidays are firmly upon us, about half of the collection featured glittering rhinestones on my visit. A lot violated my personal definition of taste. But hey, I'm just not a gal who goes for glitter. There's also a hidden boutique at the back of the store with some designer labels. read more

Lord's Shoes and Apparel - Shoe Stores Near Me - Vancouver, British Columbia

I ordered a pair of boots on line from Lord's and two days later they were in my mailbox, together with a personalized note wishing me well and thanking me for my purchase. I do a great deal of on line shopping and have never received such excellent service. I will definitely be shopping at Lord's again! Fabulous customer care. read more

I have now visited the store twice. Specifically looking for wedding shoes for my daughter. On the first visit I was very pleased by the selection but found the service a bit wanting. Regardless, I returned with my daughter for the second visit to specifically purchase shoes. We selected the ones we wanted to try on but could not find anyone to serve us. Two people arrived after us and the sales ladies were all over these people. In the end, after waiting 20 minutes, and trying to get service, we left the store. In the end we purchased her shoes from Town Shoes just down the street. The sales lady could not do enough for us and it was a wonderful experience. read more

Having difficulty finding dressier shoes for my size 11 flat feet, I was delighted to find an attractive pair online at Lord's. I ordered online and the shoes arrived in a timely manner and were well-packaged. It has been a positive online experience. read more

Beware of Return Policy - it's terrible. My wife received some $400 shoes as a gift, but sadly, they were not right for her. When the shoes were returned to Lord's unworn, they refused to take them back for a refund because more than SEVEN DAYS had elapsed since purchase (it had been about 2 weeks). It is commonplace for people to buy gifts a week or two in advance, but the store person was adamant - no refund. After a great deal of discussion, Lord's eventually issued a store credit, but not before both the giver and the receiver of this gift were in tears (and left holding a credit for a store they would rather never step into again). bottom line -- if you can get past the precious self-importance and high prices, be sure you really want the shoes you buy, because you could have a very hard time returning them. read more

Lord's is a bit of a hit or miss store. I've come in here and found some great shoes and once I found an amazing top, which was unfortunately way too expensive for my budget. But other times I've been very disappointed with the clothing and shoes in stock here. Lord's is quite a large store, long and thin, so there are a lot of shoes to choose from, and if you head down the back of the boutique you'll find a fair bit of clothing on sale as well. read more

Great selection for bridal and special occasion footwear, even in the fall/winter when everyone else is selling boots. Some of the really nice shoes have sizes that go fast so that can be a bit of a disappointment. Prices are moderate to expensive. The salespeople are very helpful and friendly here. Bonnie helped me out as I held up fabric swatches to shoes. She made some good suggestions but I only ended up with one pair since they didn't have my size in one of the other shoes I liked. Sometimes finding street parking may be tough in the area but I was lucky to find a spot right outside their door. Don't forget to bring coins or have a card ready for the meter. read more

Located on Granville Street, Lord's Shoes sell various brands for formal, comfy and casual shoes. Renovations probably need some work as it still look like its from the 90's. Their prices are not the cheapest, but their shoes are of better quality. They do have a clearance rack by the front of the entrance and sometimes you can score a deal if you are lucky. There are also some funky-looking shoes there and formal blingy shoes at the back. They also sell accessories if you are going for a formal event and need a pair of sparkly earrings or a crystal clutch. Sales associates are friendly and helpful. Street paid parking available. read more

Lord's Shoes and Apparel - Shoe Stores Near Me - Vancouver, British Columbia

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I live in Edmonton and I order on-line from this store. The staff are always extremely helpful with sizing, etc. They really go above and beyond in helping when you are placing an on-line order. I have loved everything that I have bought from the store. I only wish they still had a store in Edmonton. read more

Loving my cute AND waterproof new boots from Lord's. Everything is well curated and beautiful, it's hard to not want to buy it all! Grateful to be able to shop at a great run business still during this crazy time of covid! read more

I'm not a shoe shopper, really. My feet hurt in most pretty shoes. But if I need a pair of shoes that are both comfortable AND good looking I go to Lord's. The staff there make it easy! I never feel uncomfortable, or pressured to get something I can't wear. And I know if I do walk out with a pair of shoes, they'll be just what I need. read more

I recently started hunting for a pair of sexy stillettos to match a Betsey Johnston dress I'd bought ages ago. It seemed like Mission Impossible for a while, until I literally stumbled across Lord's shoes on South Granville, where the motto is you don't have to be a rock star to shut down the store (nab three girlfriends and you can book your own private shopping night). I found the price points in this super-stylish shoe salon pretty reasonable (the range is about $50 to $450), and there are tons of famed designers to choose from, including Kenneth Cole New York, BCBG (Girl and Max), Arturo Chang, Nina Evening, Mary Frances evening bags, Donald J Pliner, Stuart Weitzman, Christopher Kon handbags, Mackage leather and cotton jackets and TeenFlo. (PS: I found my shoes!) read more

As a shoe lover, I can honestly say this is the best shoe-shopping experience I have ever had! Without fail I receive several compliments throughout the day when I am wearing something that I have purchased from Lord's. Would strongly recommend, and bring friends and family here all the time. I don't have the easiest feet to fit and I love that Lord's carries an amazing selection of widths and styles - everything I have purchased here has been incredibly well-made, comfortable AND stylish. The staff are also incredibly knowledgeable and helpful, many of them have been there for several years, and are terrific for pointing out shoes that I would not have necessarily been drawn to. After shopping at Lords and experiencing first-hand the difference that quality makes, I have such an appreciation now for the Italian, Spanish, French etc craftsmanship that go into the lines that Lord's carries. I just got a compliment today on some amazing suede boots I picked up that are also waterproof and have been amazing in this recent snow/slush/rain in Vancouver. Given that the shoes I have purchased there have worn beautifully (and are very comfortable), I feel that the store offers great value. I also love that they only carry one of every size, which means you are purchasing something unique! This store has definitely become my go-to shoe store. read more

Lord's is my go to for shoes and clothes. I have coveted many items in the place as the selection is unique. You won't find the same styles all over town. The staff are friendly and knowledgable and focus on building relationships (they call me when items they think I like arrive new in store). Like most things in life if you want quality be prepared to make an investment but rest assured that they will provide you with lifetime service on anything you purchase. They have even sent my shoes off to be re-soled for me. Lord's is a prime example of what retail service should look like! read more

Lord's is my go to for show stoping shoes! Love this place - the people, the options, the vibe, and the rare finds. Best place for unique high end shoes in Vancouver. read more

Lordy Lordy, Lord's is quite simply the best store in Vancouver. The quality of the shoes, accessories and clothing is only surpassed by the service. Also a winning point for me is the unique clothing selection; two of my favorite designers have pieces from their collections here: Nadya Toto (good Canadian girl!) and Sarah Pacini. The oh-la-la gets a tad louder when you see these are reasonably priced! Never ceases to amaze me how such a diverse selection of shoes can be in one store. Need funky boots to dress up the jeans? Need stunning strappies for a night out with the girls? How about a bag that goes with everything you own? Check, check AND check. Another worthy reason to support Lords: It's a small business! Shop local! Oh, did I mention the shoes? read more

Helped me find the perfect wedding shoes all the way from Wisconsin, USA. They were so friendly over the phone. Wonderful customer service.

I have shopped in many shoe stores, but not one with such quality and diverse shoes, clothing and accessories! I have a foot issue so I can't just buy any cheap shoe. After my first couple of experiences at Lord's, it is the only store I now shops at for shoes! There are a few reasons: the shoes are amazing! They have comfort and style all rolled into one! You don't have to sacrifice comfort or style or vice versa! That is something you can not beat! Second: the value. Are the shoes a little more expensive? Yes, but you get what you pay for! Quality lasts longer so in the end you buy a pair of shoes at Lord's and they will last much longer than that pair from the cheaper store. Lastly and most importantly, the lovely ladies from Lord's! Jacqueline, Carly, Alison etc are amazing! They aren't pushy and try to sell you what you don't want! That is super important to me! Carly knows my style and pushes my boundaries on the type of shoes to try. I really appreciate this because I've gotten a few nice pairs of shoes that I normally wouldn't look at because they are out of my comfort zone! The ladies get to know their clients and their styles so the visit is really an experience because it feels like you are just hanging out with friends not shopping! I would not shop any where else! read more