While staff were friendly and the treatments I received were fine there were a few too many hiccups for this to be a great visit!
Full disclosure: I had a Wowcher voucher. So this was a reduced package...even so....
My first appointment was cancelled and rescheduled for the next day which I was fine with. I went for a body wrap and a facial...the facial was great, turned out the electric blanket for the body wrap didn't work. This wasn't discovered until the end so I basically wasted a while wrapped up like a human burrito. Odd experience. I got a massage instead but this was barely ten minutes.
All told, my 105 min session lasted just over an hour. Hmm, timings not too accurate. The details weren't great either - I was left in the room at the end with no instructions until I got bored and wandered outside to find someone (I couldn't find anyone...another odd experience), I wasn't given a glass of water (seriously, I had to ask to have my bottle filled) and a member of staff accidentally stamped the new loyalty card twice and then realised her mistake and changed it.
I think maybe I could have had the second stamp after not receiving the package I paid for?
Like I said, the service was friendly and the facial and massage were great but just a few too many issues to make it a place I'm likely to return to. read more