Went in there a newbie looing for and the were very helpful and friend. put then to a tuningread more

I have been purchasing ukuleles and ukulele cases from Shine, and they do not disappoint! Such…read moregreat service, and Shine knows his stuff. Highly recommend going to this place for any guitar or ukulele needs

This is a great place tot take lessons. Ed is a thoughtful and patient teacher. I've been taking…read morelessons at Gresham Music for about 18 months and I am very happy with my progress.

My son took guitar lessons there pre-covid. After my initial payment ended, Ed quoted me a special…read moreprice of 1 free month if I paid in full for 6 months. Covid happened, so we put off lessons and that payment. When I called back to start lessons again, Ed said he did not remember that conversation and accused me of trying to haggle his prices. He was laughing at me and being extremely rude. I am so offended by his attitude towards me when I was only going off of what he told me initially. Terrible service.

Very nice people. I brought in two instruments to get an estimate to get them serviced. They were…read morevery helpful. They have technicians on-site on Tuesday-Thursday and those are the only days you can get an estimate for service.

Came in just to have a flute checked out. I had purchased it unseen off eBay and wanted to see…read morewhere it stood and what needed to be done. They told me what (more or less) I already knew about the instrument and then walked me through the options for repairing it using them. I chose that. They told me two to five days and it was barely two. The repairs were great and the service was awesome! The older gentleman is also a wealth of not only musical and instrumental knowledge but also the history around so many things that you can only get by being in the field for a long period of time.

Gabrielle and Jeanette are awesome! I get the joy of bringing my 3 nieces here for lessons every…read moreFriday night and they always look forward to it! My 2 older nieces go to Jeanette (so double kudos to her). They describe her as patient, kind, funny, and encouraging! They both really love the fact that they get prizes for finishing songs in their lesson books! Jeanette always has a bunch of fun and cool prizes that the girls get to take home with! This really encourages the girls to always want to go above and beyond and learn more songs. My youngest niece goes to Gabrielle and she is awesome. I sit in there with her through her lessons and my youngest is super shy so there are a lot of times where she will be silent but Gabrielle always makes her feel comfortable and will accommodate to my youngest and not force her to talk. My youngest describes Gabrielle as patient, nice and funny. She has learned a lot since her lessons with Gabrielle and loves getting stickers and balloons all the time.

My son takes drum lessons from Happy Valley Arts Academy and loves them! Jared is the best. My son…read morepractices on his own without me asking him to, and is developing a love for this instrument. Jared makes the entire lesson and experience so enjoyable to him, and their customer service is excellent!

Absolutely horrible customer service!…read more I purchased a new guitar that was shipped to me, and when it arrived, it was not built to the specifications provided by the manufacturer, Breedlove Guitars. I was a little disappointed as this made the guitar unplayable for me, I'm missing my fingertips and needed the guitar to be as advertised, but it wasn't the end of the world, things happen. I reached out to Lawk Star for assistance, I sent them an email and called, I have yet to have them ever answer a phone, that should have been a red flag before my purchase. I explained the issue and my understanding that this was an as built issue, offered my assistance in dealing with Breedlove if needed, and kindly asked how to proceed. Instead of kind response, I was told it was a setup issue and it was my problem to deal with, I was shocked to say the least! I reached back out re-explaining that it was an as built issue and have yet to receive any response, that was 3 days ago. I reached back out again today both by email and phone, and have yet to receive a response. My only request at this time was to simply return the guitar as it was not built to specification. I can't believe I'm going to have to file a dispute with my credit card company to resolve what should have been an easy issue to resolve. If I had received any kind of respectful initial response, I would have been open to any reasonable resolution, but that is not what I received. The fact that they won't respond at all after the initial response is baffling. My advice, shop elsewhere. I'm stunned to be treated this was especially when I was trying to be open and helpful in resolving the issue. Beware!

I bought a prs kingfisher. They shipped it out right away, and gave me a great deal! I would…read moredefinitely buy from them again. The bass is awesome!! Thanks LAWK STAR

I've been going here for years and gotten a lot of gear here. Their prices are reasonable for the…read moremost part. They have to be with Amazon and online retailers to compete with. I really like being able to pick up an instrument and play it before deciding. But, if I find it much cheaper online I'll typically order it.

I went in to buy my partner a cymbal with minimal info. The guys there helped me determine the one…read moremy partner had described, and it turned out to be the one he wanted! I highly recommend this location.

Staff is friendly and helpful Good selection and prices Definitely my go-to place for…read moreinstruments and service

Gave me great advice and saved me money. I updated a guitar amplifier simulation on my computer and…read moregot a message I didn't understand about "buffered pedals" and "impedance matching." They explained to me what that meant and why it wasn't a big deal for my situation. They could have sold me a bunch of stuff, but instead they were honest. Solid 5 stars.

I'm a guitar newbie, and from another music store, bought the wrong guitar. It was pretty, but…read moreheavy with steel strings. Richard (at Division location) was very helpful and listened to my needs. It was such a treat to look around at all the beautiful guitars in every price range. Richard had great tips how to learn to play quickly and you will need to meet him for the skinny as he has played over 40 years. I bought a beautiful guitar that I can play with my sensitive fingers. They have a 10 day return policy and 30 day exchange which is very fair. Richard also suggested I bring my other guitar in for a professional to look over and restring with 'silk' strings. Great education on the variance of string manufacturers, not all are the same size. Richard has a wealth of guitar knowledge. I recommend a visit no matter what the distance is for you.

This is the only music store I shop at, and I have been a music teacher for 5 years. Their customer…read moreservice goes above and beyond, they order your items if they are not in stock, and they are the coolest and kindest people you will ever meet! I cannot recommend them enough

Came in to get some help for the fret buzz on my new beginner bass from amazon. Help was offered as…read moresoon as I walked in the door and the employee immediately got to work after quickly diagnosing the issue. He told me it wouldn't be perfect since it is a very affordable bass and that I could purchase a full set up, but that it'd probably be a better investment to put that cost toward an instrument upgrade down the line instead. After a few minutes of adjustments, I was offered a cable to hook up to one of the in store amps to try it out. SO much of an improvement! I wasn't even charged for the service. I wanted to look at gig bags afterward but noticed they seemed to all be in an employee only area. A staff member almost immediately noticed me and showed me their options. When I said I'd do some more shopping around and would keep theirs in mind, there was absolutely 0 pressure to try to make a sale. The customer service was fantastic and felt very genuine--no pushing to make a sale or upsell something I didn't really need. Especially as a beginner who wouldn't necessarily know better, it's so valuable to feel like the person helping you actually cares about your best interest as opposed to just making a sale. Super happy with my experience and I'll definitely be back in the future for any of my musical needs!

This place is great! They have a huge selection of different types of musical instruments. They…read morealso have a diverse range of priced instruments, it's not just the really expensive ones. They also do music lessons. I have interacted with three different teachers and all have been fantastic. The service is top notch and they also have a little café in the middle to get coffee. Highly recommended if you are in the market for an instrument, lessons or just want to go and look.