Cool shop, great selection of gear and super knowledgeable and helpful staff members. Highly recommend.

Less than one I feel sick to my stomach. This is my experience. The ego often makes a shop owner see themselves as vying with the customer rather than serving them. The ego often makes a shop owner see themselves as competing with the customer rather than serving them. In conclusion, when a shop owner's ego becomes the primary motivator, they may "dismiss" the customer to safeguard their self-image and sense of authority. This behavior often contradicts the classic notion that "the customer is always right." Instead, it reflects a pride that purportedly aims to create a comfortable, dignified environment. However, this approach lacks genuine substance, as it is built on flawed assumptions that undermine core principles of customer service.  Upon entering the establishment, I was separated from others and treated in a manner I believe would not occur outside this context. Specifically, I felt infantilized when I was informed that employers had complained about me for asking for deals. The feedback I received was vague and poorly articulated. However, one allegation shared was that I allegedly threw objects at staff members. This situation is unlikely ever to occur, particularly given that I felt my conversation went well. The irony was that, after I paid the full price for the installment, I was reprimanded for inquiring about a discount. This response can be seen as a manifestation of perceived disrespect; when customers do not exhibit the level of deference expected by the business owner, the owner may prioritize personal pride over financial gain. The proprietor of Hank's Music has requested that I refrain from visiting the establishment in the future unless I fully grasp the protocol regarding pricing negotiations for their pre-owned instruments. It is crucial to avoid discussing the possibility of negotiating the listed price, especially in the presence of customers and employees. A shop owner's ego can sometimes lead to reactions that prioritize personal pride over business acumen, particularly when considering the perceived value of instruments, as many musicians receive only a fraction of their instruments' value when trading them in or purchasing them outright. When operating from a place of ego, owners may misinterpret customer feedback or inquiries as personal affronts rather than constructive business interactions. This is ironic, given that I previously sold instruments to their establishment, thereby providing them with the opportunity to profit from those sales. In such scenarios, emotional responses can overshadow the potential benefits of engaging customers in a more transactional, less personal manner. I will not provide justification, engage in debate, defend my choices, or offer explanations regarding my actions. My dissatisfaction with the guitar has reached a point where I regret entering the store and making any purchases. Consequently, I have resolved to withdraw my support for this establishment and will not return in the future. I am sick to my stomach. read more

I visited Hank's twice in beginner mode (horn player looking to add a pedal board to my setup). Both times I was treated to KNOWLEDGEABLE service and advice that came with a full dose of respect and courtesy. They also have a liberal return and exchange policy, which is important when you add gear to an existing setup. Fully and highly recommended!!! read more

They randomly close on a weekend? Come on I want to get my guitar already paying a lot for a setup.

Hank's Music Exchange is a Portland destination for all musicians. Great gear. Great vibe. It's the place I go to find cool stuff that doesn't cost a fortune. I recently sold some gear to Hank's and used the store credit to snag a sweet Vox AC10 amp. Love Hank's. read more

Hank's Music Exchange - Musical Instruments & Teachers Near Me - Portland, Oregon

Great guys, fun selection of guitars, no BS, good deals. Picked up a hollow body Ibanez with hard shell case for $300 out the door. Thanks! read more

Hank's Music Exchange - Ibanez A75 with hard shell case. $300. Great deal! - Musical Instruments & Teachers Near Me - Portland, Oregon

This shop is awesome. They have great gear and good vibes in the shop. Insane pedal selection, you'll be salivating. Stop reading and just go here. read more

While having the best sushi experience of my life at Hamono's, I asked their sake Somm about guitars. Providing three recommendations, I called Hank's first. Appreciating his musical knowledge and 'fair' nature (he praised the other two guitar stores), I later visited his store and met Aidan, a genuine lad with a keen interest in my interests. As I was not in the market for an expensive guitar (as my skill level doesn't warrant it), Aidan talked me through a range of guitars that might suit my budget/skill level. Not only did I buy a neat fender, but I also bought a case and looper. Thrilled with my purchases - thanks dudes! read more

My go-to spot for strings and things. Best folks, great service, excellent selection of all kinds gear. No "cooler than thou" attitudes and always super helpful. Most all of us musicians are always trying to get a good deal on our gear and Hank's gives you the best value for your budget. read more

I love this place! Hank is so personable and gives really good prices. He really cares about making quality music equipment accessible and affordable to the general public. This is my favorite music store in Portland. He also buys instruments and pedals, as well as exchanges, or will sell you instruments for you on consignment. I recently bought a 40W Hot Rod Deluxe Fender amp used and it is awesome! I have also traded in several instruments and feel good in knowing he will ensure they get into the hands of someone who will enjoy them. read more

Hank's Music Exchange - Fender Hot Rod Deluxe at a great deal and in great condition. Sound impeccable (dog not included) - Musical Instruments & Teachers Near Me - Portland, Oregon

Super friendly and attentive. Quite a selection of great used gear. Asked for a pedal tuner and power adapter. Great price and works perfectly. Will consider Hank's Music Exchange for future needs! read more

This should be your first stop for used gear in the greater Portland are. they have the best prices and they get new stuff every day. Hank, Katie and company are wonderful people and extremely experienced musicians. Listen to them because they are genuine and will lead you in the right direction. Also if you lock your keys in your car they will let you use the phone read more

I've been buying gear from Hank for about 13-14 years now, more frequently throughout the past 6-7 years. It's always such a pleasure to deal with him, and I'm so happy to see him moving forward into his own shop! Hank somehow always has really great deals on super interesting gear in pretty much every price range, there's rarely a time when I visit his shop that I'm not tempted by something he has in the store. During the time his shop has been open I've seen some really surprising stuff on his Instagram, and have scored a few really cool pieces of gear below average Reverb and eBay prices -- DBA Rooms reverb, Boss FZ-2 Hyper Fuzz, and a Yamaha FG-180! Do yourself a favor and follow Hank's Music Exchange, this guy's the real deal! read more

Hank's Music Exchange - Yamaha Nippon Gakki FG-180! - Musical Instruments & Teachers Near Me - Portland, Oregon

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Hank's somewhat of a fixture in Portland's music and music gear scene, and his new shop here shows why. Go here before you go anywhere else in PDX. The space is small but totally packed with some gems with inventory changing daily. Currently guitar focused but a growing pro audio section and a few choice synths. Very transparent on trade ins, and super easy to work with all the way around. read more

Hank's Music Exchange - Reverend Warhawk 390 - Musical Instruments & Teachers Near Me - Portland, Oregon

Just picked up a great used amp head at a killer price. That's usually how it goes here, though. Wish I caught the sales guy's name, because he's always friendly and low pressure, and knowledgeable and helpful too (tall guy with longish hair). Never had a bad experience here, always excellent. Definitely recommend to anyone. Added bonus - Ryan and Eastside are in the same space so it's a one-stop deal for luthiery and cool gear. read more

Hank's Music Exchange - Peavey Classic 50 Head - Musical Instruments & Teachers Near Me - Portland, Oregon

Love love love! I'm new to Portland and had some gear I was wanting to sell. The employees were so nice and helpful AND they pay well compared to other music/guitar shops that buy gear. They also have a lot of really cool guitars, pedals, amps etc. DEFINITELY will be back to buy from them, there's nothing worse than a guitar shop that rips people off and is filled with arrogance and this shop is not that way at all. 20/10 would recommend, support local! read more

The crew at Hank's is great - welcoming, informative and clearly care about the music community. I had a great time picking out my first electric guitar here - a great deal. Highly recommended! I will be back for sure. read more

Been buying gear from Hank for 2 decades. Stoked he has his own store now! It's a nice shop with lots of selection.

I've been shopping at guitar stores since 1987 when I bought my first electric bass. well I've built relationships with many employees from many guitar shops, Hank is the first that I followed to another business. This time is his own. Hank is super knowledgeable about the gear he curates and the service he provides. A constantly shifting inventory and great deals make Hanks music exchange a must stop for gear geeks and hobbyists alike. 5 stars! read more