I'm here today for my allergy shots. I've been coming here for 10 years and I'm finally writing a…read morereview. The allergy department here is on top of it. All the nurses, who give the shots, are wonderful. I've gotten to know several of them over the years. The front desk is very kind and professional. They always help me out with my appointments. This location is nice because I have other medical Dr.'s in the same location. Makes it convenient for me.

The employees at the Mountain View location seem so rude and unhappy. As a patient I asked them for…read moresomething that all of the Sutter Health locations typically carry in house but I felt dismissed. Luckily the RN was kind enough to scavenge around the hospital for a supply I was requesting. I feel that the rest of the staff should try to go above and beyond for patient care as Sutter Health strives for patient excellence.

Honestly, the only positive thing I can say about this location is the pharmacy. I've never had to…read morereally wait very long for anything and it is smaller and much closer to me because I live in Mountain View. I don't want to have to drive all the way into Santa Clara to pick up prescriptions. So the convenience of the pharmacy is the only good thing about this location for me. When it comes to their pediatrics and gynecological services, I was most disappointed and wound up switching to doctors for my daughter and myself, at the Santa Clara location. First of all because this is a small building, their examination rooms reflect this in that they are tiny and borderline claustrophobic. Another thing I was unimpressed with was the lack of updating and cleanliness. Everything seemed dated and a little rough around the edges, which is interesting. I was very unhappy with the final appointment I made for my baby at this location. Instead of taking her to an examination room to administer her shots, they literally brought us back into what appeared to be something like nurse quarters, and we sat at a desk. My daughter was propped up onto the desk and that's where they gave her, her shots. It was strange, uncomfortable, and confusing. It was a weird vibe to be honest. Especially because even though we are at the doctors office, this space did not seem clean enough to be administering shots. I had always been taken back to an examination room with my daughter, so this was just a weird experience overall. Moving on to my final gynecological appointment at this location..,right off the bat, I was made to feel extremely uncomfortable by the nurse who brought me back to the examination room. She looked absolutely miserable. She hardly looked at me in the face and looked like she was angry/annoyed to be working. Almost like I was inconveniencing her by having an appointment. Most of us ladies aren't exactly thrilled to be going to the gynecologist either, but typically nurses tend to put you at a little bit more ease. And this nurse should probably find a different job if this is how she approaches patients. Now, even though my appointment was very thorough, my gynecologist discovered an ovarian cyst that needed to be monitored. The problem is while she voiced this information to me, she never entered this information or details from this appointment, into my records. So years later, when I continue to have issues with this cyst, I have had to explain to subsequent doctors that this ovarian cyst was discovered in 2023, and that my gynecologist at the time, never entered it into her notes. It's very inconvenient and unprofessional for that to have happened. So in the end, after weird and unprofessional interactions in pediatrics and gynecology, plus the fact that the exam rooms are tiny, I decided it was best to return to doctors at the Santa Clara location. Examination rooms are always small, but the ones at the Santa Clara location are definitely bigger and more accommodating.

Would you wait in line 2+ hours? Guardians of the Galaxy, or Taylor Swift tickets yes, but covid19…read morevaccine? Sept 9, 2024 first day of the new covid vaccine comes out at Kaiser, with people lined up at 8am, even though they don't open until 9am. No appointments needed -first come first served with one exception. If you are covered by Kaiser and go to Safeway, the vaccine will cost you $80. If you go to CVS it will cost you $120. Those places got the vaccine a week earlier. Medicare no longer covers the cost of the vaccine for those 65+, and the federal government no longer provides free covid vaccines for everyone else. We last got the vaccine in May 2024, but that was the same vaccine we got in Sept 2023. The Sept 9 2024 vaccine is for the new covid variants. The Mountain View Kaiser medical center is open 9am-430pm weekdays only, and closed weekends. Those of you still working will have to go to Santa Clara medical center open later hours and on weekends. We got in line at 11:15am, with the line winding around and into the building. Free wifi outside the building courtesy of city of Mountain View, covering all of the downtown area. Takes us until 1:30 to get the vaccine. There are four stations for getting the vaccine, but at times two of the stations are vacant, as the employees are out to lunch. People in wheelchairs or pushing four wheel walkers get to go to the head of the line, along with their handlers, without waiting. Security let at least 8 people jump ahead of us, even though we were waiting 2 hours in line already. At the vaccine station they look up your age, and base the amount of vaccine dose on your age. Next time, will have to check if I have any four wheeled walkers left used by my late parents.

Pros: The care is quality, the staff are super nice, and the prices are reasonable :)…read more Cons: They take FOREVVERRRRRRR. I was there for 3-4 hours on a Friday waiting.

Made an appointment at 11:45am. The lady told me I won't be able to be out of here by 1:45. I…read moresimply needed a urine pregnancy test during my lunch break. Disappointed at the lack of urgency and help for workarounds. Every question after the next is a "sorry everything's closed" and although that may remain true, I felt very brushed off. This is definitely the worst experience I've ever had. Shame on the 2 ladies at the front. At least pretend to care.

My initial experience in Medicare has not been good. I finding out that Sutter Health has bought up…read morealmost all medical facilities in Silicon Valley I joined El Camino Health. After my initial visit (welcome to Medicare), they billed Medicare twice. Oh boy. Then, when I found out that the initial wellness visit did not include a basic physical I asked for one. Unfortunately, the office listed my insurance incorrectly. After the office of my primary care physician couldn't (or didn't) correct the information, I called the Customer Care division to help rectify and never heard back from them. TWICE!

absolutely absurd. in a literal basement of a hospital--like that's gunna make people happy? but…read moremost of all i was taught that me trying to commit could be cured by holding ice. this was incredibly invalidating and make me feel as thought there was no hope, and their last resort was making me feel like a little kid. there is a case manager named Serita, who particularly made my time here horrible. One of the girls had to change her pad during a group, and she publicly humiliated her and refused her basic right to feminine hygiene. Serita also made fun of me for not having a legal guardian available for a family group, and made digs like "no mom?" Overall a horrible experience please don't put your child through this. Amy is da bestest tho love her pls give her a raise

Whoa! It wasn't that bad. Have you been to Good Sam or O'Connor? I got Covid from one and…read morethousands of dollars in bills from the other. I don't think any hospital is perfect. I've been with Stanford Hospital for years. My wife's cancer treatment was here my surgery recently was just performed here my son was born in the children's hospital. I don't have to go here but I'm glad we did. We have world class specialist. My wife's cancer was so rare there were only three machines at the time in the world. Two in China and one at Stanford. Yes we've had multiple issues with Billing, staff, procedures and overall stupidity from some medical stuff. But I still would rather go here than the other hospitals.

My experience was with urgent care, Stanford Palo Alto on pastor Drive I believe anyhow if you have…read morea toe issue, an ingrown tail nail don't go there !! lol. some young doctor. She had no idea what she was doing. She cut into my toe at a ridiculous amount and looked at me like she was performing a major surgery. And was like have you had this before , omg, all she needed to do was send me home soak my foot and Epsom salt and baking soda for two days pull back the SKIN get that infection out, expose the nail and slightly trim it. My podiatrist could not even believe that the woman used the scissor that she used two years later my nail has fallen off. It is giving me nothing but problems since that point I had had a broken toe so it made me walk weird and it affected that toe. Hilarious I can only laugh because it was just such one of the most horrific diagnosis ever, it was April 17ish 20 24 third week of April one of the most unnecessary procedures I ever had... my podiatrist at PAMF predicted that she must've almost used like a regular scissor on my little toe, which is now destroyed I remember a nail salon worked on it in grown and they did it with such an ease.

obviously I am biased b/c I am rating myself here. so perhaps they should delete this after they…read moreset this up. anyway, you get the most comprehensive visit you have ever had in your life. (because we use medical students and residents who do a very very thorough exam) and you get to see me and I am way cool =) but really, we do comprehensive health care for teens and young adults. (acne, menstrual stuff, general check ups) the visits are long but you get everything. I suggest you make an early appointment b/c we run behind as the day goes along, because we like to take care of everything in 1 visit if possible. We also got family PACT which is California's family planning insurance and it is free for anyone less than 200% of the poverty level and sliding scale, otherwise, I think. or if you need confidentiality e.g. you are on your parents insurance or husband's. Family PACT covers all the family planning needs.

Dr. Jennifer Carlson is awesome. Incredibly good bedside manner. Thoughtful. Asks lots of good,…read moreprobing questions that cover the waterfront to make sure she snags any data that may be relevant. Too the time to connect with my daughter. Front staff - mixed. No idea what the visit cost. What other industry doesn't tell you ahead of time what their services will cost. Like my clients to be like that!

Terrible experience at front desk, they talk to you however they want and they seems mad all the…read moretime, if you don't like your job just quit and go find another one and stop treating people bad. I have to come here at every appointment that I have and they're rude every time.

The receptionists are always angry and aggressive towards patients and they seem to always look…read moredown on the patients. This is funny because almost all of them are hispanic and they actually get mad when people speak to them in Spanish. Whenever I call they send me to different extensions where they either never answer, hang up on me, or redirect me to another extension that leads to nowhere. Very unprofessional staff and its terrible because there are so many people that need help and a simple friendly experience could go along way.....

Dr. Sangwan is the absolute worst. Although Dr. Thiru from the same practice is my PCP (and is a…read moregood practitioner), I've had to see Dr. Sangwan a few times because of availability. She is the most unprofessional, rude doctors I have ever come across and I say this with multiple data points to support. In 2022 or 2023, she casually told me in an appointment that my husband and I should look at staying childfree because apparently a lot of people choose to remain that way and settle down in a place like Iceland. Mind you- I was not seeking her medical inputs on conception or pregnancy. This was just a passing thought and wisdom from her. In 2024, I was late for an appointment by 10 minutes this one time, and I would have accepted a no-show and reschedule. Instead she decided to take me in but she interrupted her staff from taking my vitals by literally pulling out the cuffs of the BP monitor off my arm. She was physically violent when she did it, I was too shocked to react. Today, I had an appointment with her for which she didn't show up for 45 mins when I was there on time. The justification from her staff was that the next patient arrived early. Really? What about decency and accountability? Dr. Thiru was nice enough to come and see me instead even though my appointment was not with her. Do better, Dr. Sangwan. And learn some decency and professionalism if you can. I will not be seeing you ever again.

I am new to this practice because my primary care physician of 30 years retired. Overall I am very…read moreimpressed with the follow up and organization demonstrated by the entire staff. Dr. Kallem is respectful, pleasant, and knowledgeable. She listens to my concerns and suggests alternative approaches without lecturing. In addition this practice uses the UCSF patient portal so all test results and physician notes are available quickly and in complete form. I highly recommend Apollo Health Care Center and Dr. Kallem.

Just came in to hope to be seen. Front desk person was extremely rude and unprofessional. She was…read moreshouting across the room instead of letting me walk up to the counter. Across the rooms she shouts "what are you hoping to be seen for?" As if I'm comfortable shouting across the room and disclosing my personal matters with another patient sitting there. I told her I was uncomfortable with the way she greeted me and told her I didn't feel comfortable discussing my personal matters out loud like that. She then proceeded to tell me she thinks I should go somewhere else if I'm uncomfortable. I asked for her name and she refused to give it to me. Extremely unprofessional for customer service in a health care facility.

I'm really surprised by the poor reviews as my experience with them this past Friday, the 13th was…read moreexcellent. I had slipped and fallen on my knee hard that it split opened requiring stitches. The PA even said she could see the tendon. Making the appt was very easy that I was able to schedule an appt within an hour of my accident. When I arrived, I was greeted by the receptionist. She was very professional, no complaints at all. The nurse assistant was very pleasant as well. Took my vitals and gingerly cleaned my opened wound and said I was overdue for a tetenus. Nurse practitioner came in and she was very pleasant from the get-go. As she was stitching me up, we had similar funny stories to share that we both laughed and it really made time go fast and she did a really nice job. Another nurse assistant came in and gave me my tetanus shot and he, too, was pleasant and professional. I didn't really have to wait long to see the nurse assistant and then the nurse practitioner. I was probably there about 45-60 min in total, pretty fast considering they had to take my vitals, stitch me up and then give me the tetanus shot. I had a very pleasant experience. Everyone I met was very professional, kind, caring and most of all, my wait time was very minimal. Everything went smoothly which you would think would be the opposite on Friday the 13th (superstitious day). I *highly* recommend this facility. Environment was clean and tidy, and everyone was pleasant and extremely professional and caring.