There's sometimes a wait but overall good. Plus Disabled go to the front of the line.

Second time here I will never come to this office again. I will drive 20 miles to Long Beach. You stand in line to stand in line to stand in line to be told to sit in a chair and stare at an empty desk I have been here since 8 AM in line longer drive to Long Beach read more

Gave a ride to a 30 year plus friend here who is down on his luck and needed a lift to this monstrosity of a building today. My friend, who I'll call Mark, has been a standout citizen with a good job for the better part of that time period. However, after a series car accident led to a litany of unfortunate events after which the loss of his job and ultimate marriage were both direct and indirect results, he is in need of County health insurance-better than none. In any case, this is another one of those reviews where things are what they are. The sheer numbers of people waiting both inside and outside the building or enough to blow your mind. If people don't believe we are in an economic crisis of epic proportions, all they need to do is spend a few hours here, or other locations I'm sure of it. The workers here appear to do the best they can, but quite naturally they are overwhelmed as well. Be prepared to spend half a day in here unless you have an appointment, which thank God he did. read more

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Terrible wait times, people cutting lines, takes 30 minutes to move 10 feet in the 50 foot line

Had everyone waiting outside for a solid hour while the large woman in the front got to pick and choose who went in and they were not even waiting in line read more

Los Angeles County DPSS - Public Services & Government Near Me - Los Angeles, California

I had a scheduled phone interview for CalFresh, General Relief, and Medi-Cal. My worker called about 30 minutes late, which was frustrating because I had scheduled my day around the appointment. She was helpful and professional once the interview started, but I think appointment times should be more accurate. read more

Went in today and it was busier than usual with longer wait times. I got there at 2pm and finally got out at 6:00pm. Of course I was willing to wait since I needed food stamps that day but I met some cool people in line so it made the wait time a little bit faster. A lot of people were irritated cursing and screaming about the wait but what do you expect it's like the dmv, they see hundreds of people within a span of 8 hours. The staff was friendly very nice and got me what I needed before I left. Bottom line get there early be prepared to wait and have a good attitude. Having a good attitude with the workers will get you the help you need and they will actually go out of there way to make sure your taken care of like what I experienced today. If you're rude I promise you they won't want to help and will have you sit there longer, just my advice. read more

Very clean! I truly appreciated the system they had in place well organized. They were very helpful I was in and out.

So you get an appointment and then when you show up, they tell you that appointments don't really mean appointments... they are just reminders to come in whenever you can . The man in front of me has an appointment and has been here since 8Am (it's 9:30 now) with no one in front of him and they still won't let him in. read more

This review is for one of the agents, named Jasmine Mirzaians, in the DPSS office on Plummer. After countless hours of being on hold, getting things up on, and trying to login to myDPSS, without success, I finally caved, and went this afternoon, at around 3:00pm. I wasn't sure how crowded it would be or if I could even get any assistance, arriving this late in the day. To my surprise, the place was pretty empty! After I went through security, I was directed to the line for the reception window, which I was the only person in the queue, and was called right over to discuss my case. After providing details, I was directed to sit and wait for my name to be called. There were enough people there, that I had to wait for a few minutes, but no more than 10-15. I was directed over to bay 12, where Jasmine was waiting for me. I introduced myself and she asked how she could help... Help, she did! She went over everything with me, making sure I understood, helped me to calculate what I needed help with, and she updated my account, accordingly. I found her to be very personable, very professional, and someone who was willing to go beyond measure. She sat patiently while I scrambled to pull up information on my phone, and helped me to get the right info entered Jasmine really made up for all of the stuff I was prepared to write and complain about. If you are her boss, give her a bonus! Thanks! :-) read more

After being on hold for over an hour, and growing frustrated with sending documents that proved my need for assistance, a wonderful and clear representative by I believe her name was Hong, stayed on the phone and helped me understand what she saw and proactively made sure I got the help I needed as I have did my best to stretch my funds after dealing with a toxic work environment. Her and her Supervisor had me understand there are a lot of cases and assured me that the reps are doing what they can. Because of Hong and her Supervisor, I am able to have a happy and healthy Holiday season going in to 2025 as I am also in school for Surgical Technology. I hope one day I can just say thank you and treat her to In & Out or buy her a wonderful gift from Niemans after my graduation. To Hong and her Supervisor Thank You! I appreciate both of you very much! read more

HORRIBLE HORRIBLE system. Been on the phone for over 2 hours. Got transferred to another rep and now waiting again some more. Not sure if they had to cut off more employees due to the economy? So where's the tax dollars going?!?? They confirmed the HOTLINE is the ONLY way to access a worker. In OC they give you a direct line to your worker, and in the past LA had it where you had a dedicated worker, and number to call. Now it's a hotline so none of the workers have any responsibility/ownership to be on top of their designated cases. This is HORRIFIC. This NEEDS to be changed. Please let me know of any other way to file a formal complaint. Office workers do everything in their power to NOT grant ANY benefits. Some seem to have an attitude and judgement on anyone applying for help because they themselves have a job and income and don't have empathy for anyone or their situation(s). read more

Chikita employee is rude . this is the worst county building in mankind history. All the employees come to work and play stupid they play dumb. They don't know anything they can never help you and they can never answer any questions because they don't know nothing. The county building employees are useless. why are they getting paid Why are. they all need to be fired . since they don't know anything, they don't know about the programs they don't know about the referrals they don't know about nothing. can't help you do anything never the solution always a problem . all the employees say different stuff and none of it seems to be accurate one band, one sound and this county building isn't that . The county building should consider weekly meetings on keeping everyone updated on information to serve the public. read more

If you don't get what you want from worker Lucy Dazorian talk to a supervisor she likes to give people bare minimums and to think there job is to use there power to give people the most allotted read more

Obviously it takes all day, so don't come here unless you have a minimum of four hours (maybe more depending on the day and your specific case). But other than one greeter dude who was kinda rude, everyone was actually pretty friendly at this location. Wish I had known about this one sooner because I had been going into the Alondra location in Compton and that one is way worse. I was canceling my benefits, but if I ever need them again I'll come back to this location first. read more

I dread anytime I have to call this office for anything. 2 hour wait minimum basically every time. And that's just to get a hold of a person; you're still going to get transferred around and wait more. Make sure to schedule an entire day for dealing with this office. Not like we have lives or anything. My first time calling them about 5 years ago was to sign up for Medi-Cal, and they said I was ineligible because they had in their records that I was still receiving income from a job I quit over a year prior. It took WEEKS of calling them and being transferred around and sending them all sorts of records to prove that I was in fact unemployed. And after all that, a month later, I received a letter in the mail saying I was still ineligible because they thought I was still at my last job, and to call my case worker. I gave up at this point. Then, about a YEAR later, it mysteriously worked out on their end and I got a letter saying I was approved. What on earth? My most recent dealing with this office was to sign up for CalFresh. I steeled myself for the process, which of course ending up being an agonizing slog. I signed up, did the interview a few days later, everything was going great. I received a letter saying I was approved. Weeks passed, no EBT card in the mail. I kept receiving emails telling me my interview was coming up (which I already had.) Weird. Month and a half passes and still no card, now I think okay something's wrong. I call the office, get put on hold for 2 hours...and when I am connected, I explained the situation and am informed that the card delivery had been cancelled because it didn't make it to the truck on time...? And since it was cancelled, I was somehow supposed to know to call them and schedule a pickup. She asked if I was able to pick it up today. But that was in 15 minutes, and the office was half an hour away from me. I would have been able to get it if I wasn't ON HOLD FOR 2 HOURS. I asked if I could pick it up the next day instead, and she informed me that no, I need to call them AGAIN to schedule a pickup that day because the authorization gets cancelled at the end of the day. So that would mean another 2 hours on hold. I said no, please deliver it to my house. Luckily, within a week, it did make it to me. I just don't understand why this needed to be so complicated, and as others have mentioned, that you need to follow up with them every step of the way to make sure they're doing their job. read more

DPSS Online and phone contact system (which was the only option for almost 2 years) is ABSOLUTELY WORSE THAN USELESS. They rarely answer the phones, you can never get your "worker" (most of the time the only thing I know about mine is that he changes every few months), but since you never meet them and probably never get to speak on the phone, who cares ? Exactly what is the "work" that they are doing for you ? The application process is a dystopian hellscape; A- It does not work. I have filled out a CalFresh Renewal 3 times online, and it still does not show as submitted. So, now I have mailed it in to 2 separate offices just to cover my bases. Still, not showing up as completed. B- There is no logic or consistency- each time you fill out an application, the questions are slightly different, there is no alert when you miss a box, but they will ignore your application entirely if you do by mistake. The interface, layout and prompts seem like early 2000's technology and look. The bottom row has a Back (fine), a strangely light and oddly placed Save, a Submit which is really strange to have on EVERY SINGLE PAGE, and a Next. If you do not press the Save, which I did not even notice till halfway finished, it will not save your info at all. C- When you review your document, mysterious questions you were never asked appear, such as ...... " Would you like to have DPSS contact you by email ?" "No" is checked for you, although the question was nowhere on the app you filled out !!! " Would you like to hear the progress of your case by email ?" Again, they have conveniently filled in the "No" for you.... This is ILLEGAL- you have signed this document with questions and answers you had no power over, and never saw. If you catch it in the review as I did, too bad, those questions are not found on the application, they only pop up after completion. The review copy is not editable. D- This is an institution paid by our taxes that is meant to benefit our taxpayers. But instead of having an attitude of humanitarianism and an interest in helping those in need , they act like you are trying to cheat the system and have you jump through a unknowable labyrinth of trick questions, dead ends, and house of mirrors like redundancies. There is NOTHING HERE THAT WORKS ! A Middle School Administrative Office could do better (and anyone who has had a child in Middle School knows that is not saying much). So yeah, give all the tax breaks to Baldy McPeenrocket and tRumpty Dumbty, We will be here filling out yet another duplicate application while we sigh through our 3rd hour on hold trying to get what we are due in a system we and are parents have paid into for decades. Blow it up and start over. DPSS read more

Have been on hold since 10:00 this morning being transferred to different people that come on the line I explain what is going on that person says she will make notes then transfer someplace else same crap it is now 4:00 if I hang up I have to start all over this is the most redirected business of the goverment that says they are here to help the people no way read more

Called at 10am they finally picked up at 145 only to be put back on hold for another 35 mins just so she could look up my file. This is ridiculous there has to be a better system. read more

It takes them over an hour to answer call and then when they do they put you on hold to look at your file ‍

not enough customer service, no crew??? no one to help. I had the worst time just waiting.

Doesn't matter of you're a person who needs benefits, if you're applying for a job, it already work here, they treat everyone like trash and could care less. Everything you ask is meet with a snarky " idc idk we don't have that .. beats me. Nope wrong " Just a bunch of miserable 50 year olds that work here. I try my best to be respectful and ask something but they treat you like you stupid. Unorganized to the tee. Maybe I'll dodge a bullet working for y'all. I'll go where at least somebody answers the phone with respect. Could call he or call for benefits, yah are rude. read more

I can't express how grateful I am for the customer service and efficacy of the department. Each time I've called I get a real person that answers my questions politely and helps ne in any area of my case to complete what's necessary. Today was really special because I'm having health issues and the young lady was kind, patience and compassionate. I was hoping to be off of aid by now with working fulltime and all but had a set back. I appreciate that support and they appreciate when we submit documents that are necessary for them to do their job. Win win for us all. Keep up the good work for humanity and encouragement. This is temporary but needed. God is good God Bless you and Thank you so much. EMA. read more

Impossible to speak to a live rep. Same issue every time I call. I've been on hold for almost 2 hours . Why? Maybe hire more "social workers". I've called so many times today and have not been able to speak to anyone . Also, they always seem to mess up my son's medical eligibility. I don't understand why it's so hard to just look at all the documents I have submitted . This system is so screwed up. read more

It's impossible to get a hold of anyone. They transfer you around and no one can address your issue. I have no health insurance this year because an application from 2018 is showing no income and stopping me from being covered. It's infuriating read more

Great, responsive, we'll organized service - better than many private companies! Like all people I expected bad service, WRONG, these guys are generally very good -although there were 2 women who had bad attitudes but still they did their jobs well. I don't know why everyone's bitiching. read more

I called DPSS to find out how to withhold extra amount of money for federal and state taxes. They said they will mail the appropriate forms and once I have filled them to take them to the nearest dpss office. When I went to the office they said they don't have a clue what to do do with the forms. Waste of time and standing in line for 45 minutes read more

I just spoke with a customer service rep. using the EBT customer service line (877) 328-9677 today and received exceptional customer service by (I feel horrible for not remembering) Tracy or Tania. She was the sweetest! She was patient, answered all of my millions of questions, and didn't make me feel like I was exasperating. Humanizing this whole experience lessened the anxiety. She needs a raise! Much respect for her and appreciation! read more

I was waiting for customer service on the phone for about 1 hour. Once I got connected with a costumer representative, they had me on hold for 10 to 15 minute of trying to find my file after i gave them my information they needed enable to find it. . Then they clicked and never called back . Rude service on top of that ! read more

Narb at LA DPSS was very helpful, thank you soooo much for helping and in a timely manner, he did not hang up or lose my call, and I really appreciate that! For TMJ. read more

I called the office FOUR times today just to get one thing sorted out and each time it led to getting nothing done. I've never seen such a group of idiots happy to keep their heads up their asses. They wasted a total of three hours of my time today. read more

I've had to deal with this office a handful of times over the past handful or years, sometimes for myself (re Obamacare), and sometimes to assist others (other services.) I'm sorry to say, my experiences with this office has been consistently sub-par, and verges on unprofessional. First of all, the phone number listed on their official letters sent to customers (i.e., 866-613-3777) is not only WRONG, but it has NO forwarding information. It just leaves customers completely cut off, with NO way to call them. So you can forget trying to get hold of a real caseworker, or even leave them a voicemail. This is completely unprofessional. PRO TIP: the number I've listed (310-258-7400) was taken from a form that ANOTHER DPSS office sent me - and you'll have to wind your way through a half-dozen prompts to get to a real person. So have all your information (date of birth, etc) ready before calling that number.) Next, if you fax them something (310-477-7455), you will receive NO reply or verification. Nothing in the mail, no phone call or voicemail - no follow up at all. If something is wrong or missing - they won't tell you what's missing - they will simply CANCEL you. Next, if you try to go see your caseworker in person, good luck. If you thought the DMV was bad, you can expect nothing but rude surliness here. Their attitude face-to-face with clients falls somewhere between disrespectful and flat-out mean. Smiles? Forget it! Looking you n the eye? Nope - except you give you a look to let you know they think you're stupid. Expect to be talked down to, interrupted, dismissed, and generally treated like an idiot. Of course, you're expected to keep your cool in all this. If you speak up, nothing changes, except you'll get more eye-rolls and rudeness. They hold all the power, and you, dear taxpayer, are supposed to think you don't. Want to report them to a manager? Forget it - they don't accept feedback. Thank god for Yelp - and maybe twitter. It seems publicly shaming them is the only way to MAYBE get their attention. read more

I had to call DPSS fiscal for some info on how to fill out forms. This was very different from calling the customer service people at cal fresh, who at least try to help as best as they can. The fiscal worker seemed angry at me for calling in the first place. They cut me off a few times such that I couldn't even finish asking a single question. They then called me rude for asking to slow down so I could finish my question. They proceeded to talk super quickly such that it was difficult to understand. I know they're familiar with all of these processes, but for someone who's never seen all of these forms before, it's confusing. I started to say I was confused due to what I thought I was hearing from them not aligning with any option on the forms, and they got extremely offended, cut me off before I could finished saying "I'm confused," called me rude again, and "transferred" me to someone else really quickly without explaining who I was being transferred to. This worker also never told me their own name. And the "transfer" sent me to some straight up silence. I didn't even bother calling back. I called cal fresh customer service instead who informed me that due to my rare issue and proof I was working on it, I could hold off on the fiscal forms for now until my other issue was resolved. I understand these workers probably encounter a lot of rude and angry people. But, I was being calm and neutral on the call, and yet I was met with one of the most hostile conversations I've ever had in my life. Again, I don't know the backstory for what the worker was going through, but I thought I'd share in case this feedback can help DPSS improve. read more

I get a recorded call from LADSS almost daily saying that i violated some sort of work task?!? It is incredibly frustrating because they have the wrong guy. I don't even live in the state of California anymore. The recorded message says to login to the website using my account number which i, of course, I don't have, or to call a phone number which is never answered. What a joke. I have called every number i could find but have never been able to reach a live person. Eventually you will be told that they are too busy so they hang up on you. No options to leave messages or get call backs. I even found an email address on their website and sent a message with all of my contact info. No reply. Its absolutely criminal that a public service office such as the Los Angeles County Dept of Social Services should be allowed to treat the public like this. Why is nothing being done to fix this waste of tax payers dollars? read more

Lucy "helped" me with my case today and it was a horrible experience. I usually never run into someone shitty there except today. Lucy didn't understand what I was trying to explain and instead gave me a whole different topic I didn't even mention. Her thick accent made it much more difficult to understand but I thought if I explained things slower she would but no nothing helped. She kept talking over me and cutting me off my sentences so that lead to nothing. As she took more time looking into my file she got the information she needed to proceed to what she is simply there to do - send emails to superiors. Maybe I wasn't explaining things correctly, but I never had trouble with anyone else so I didn't think much of this being a different case. Either way I want to make a formal complain about her and how she treated me and carried my case. If anyone knows where I can file complaints, I would appreciate that. But yeah, this system is beyond fucked. read more

Trying to get health insurance has been a hassle even though I'm willing to pay for it. Came here in the morning and it was fast and Tina my case manager was very nice! I've applied so well see what happens now. Need insurance, peace o mind! read more

Been "on the line" for over 30 minutes and I still haven't spoken to anyone. I've literally been calling for months to try to get food stamps and Medi-cal because my disability ran out. So far they've rejected me for too much income, not having proof I live in Los Angeles and not proving I was born in the US. WRONG. I was born in Connecticut and I've proved it repeatedly. I do NOT have any ability to prove a negative, like no income, other than my empty bank account and the fact them I'm calling welfare every day. They' e changed my case worker twice, sending me to a different office for no reason and without notice. Now I've finally got food stamps but I just got a letter saying they believe I have income I didn't report. Sure wish I could find it because I cannot pay rent. Why yes, I'm wasting my time on you because I have another source of income, Jackasses!! read more

"The GAIN program provides employment-related services to CalWORKs participants to help them find employment, stay employed, and move on to higher paying jobs, which will ultimately lead to self-sufficiency and independence. CalWORKs participants receive GAIN services in the GAIN Regional offices." Bull!. GAIN isn't the cure all that the DPSS thinks it is. Unrealistic for starters. Inexperienced workers are to fill out countless application for jobs they have no skills for. Those without a high school diploma, oh well, get out there and apply anyway. Oh and please ...please don't miss you quota ...even if it's your last day of the program and you've done more than your share, they will kick you out..yea...just like that. I know they want to you find employment and do better so you don't need benefits, but the way they go about it is so wrong. Get real GAIN, there people out there with degrees who can't get a job...rethink your program, revamp it. It may have worked in the 70's or 80's but in the new millennium it's not working. 3 find jobs out of 50+ participants. Those odd are not good...and no, it's not successful. read more

Fuck these people and the way they treat their customers (my clients), both on the phone and in the general lackadaisical way that cases are handled (or should say, NOT handled). Waited many hours to talk to someone on the phone. They declined to help and hung up before I had a chance to explain my reason for calling. This happened over and over again until I gave up. Everyone who works here deserves to be fired and replaced by robots. read more

awful here. Case manager was very nice and considering I didn't have a job or Unemployment or general relief she help me get that generally relief application going she approved it then the morning of my orientation called me and said her boss wouldn't sign off on it because my car which I don't on was worth too much I went to the orientation for the grow program I met with her and her nasty boss came over and said she met me before that I had a dog I've never had a dog then she gave me a hard time so I got the mileage of my car that I don't own. I brought it back in the case manager approved and that my general relief would be on my card by the afternoon or the next morning when it didn't show up I called and I was told that the nasty boss did not approve my case this didn't make sense I had no money in the bank no un employment I was like everybody else but I actually felt it was discriminated against because I was white Jewish and had. a college degree I'm serious about this had I walked in the three children maybe the situation would've been different I feel abused and I also feel legally not treated right. she proceeded to tell me that she was going to take my food stamps away apparently Social Security benefits are not allowed to be given or if you get them you were not allowed state food stamps that is not true, they are federal not state benefits the woman should be reprimanded for this I will continue to do my due diligence on this and I can tell you I'll prove that she's wrong she's just going against me read more