I subscribed to the LA Times to keep local newspapers alive. This one deserves to die a slow painful death.It's an amateurish local news put on by high school students rag, so I cancelled my subscription online. I was pleased that they made cancellation easy. So easy that they don't even send a confirmation that you would need to look at. I had not been checking my credit card statements and just found that they never cancelled and have been charging me for about a year after I cancelled. I called customer service and was refused a refund even for the current month that they just charged yesterday. Don't give any money to this sleazy outfit. read more

I paid for a two year digital subscription to the LA Times a few months ago. I had previously subscribed to the delivered. paper for about 25 years, and my parents always got the paper delivered when I was growing up. It used to be a great paper with very high quality articles, opinion pieces, sports, and entertainment. In fact when I went away to school in the 80s I would buy the Sunday edition at a liquor store in Cincinnati, at great cost, because I missed the writing so much. I thought it must be like that now when I recently resubscribed. Sadly, the current newspaper is of very low quality in terms of the writing. There are still a handful of great writers but most of the articles are poorly written with no cohesion, little useful information, and no obvious editing; essentially terrible writing. And often there is an accompanying photo that has nothing to do with the article. At first I thought AI was writing the articles but I believe AI would do a better job. I already knew that the subscription price of $160 was not refundable but cancelling just now felt so good just on principle. I can only recommend that you don't waste your money like I did. read more

The Los angeles Times customer service is horrible. You have to talk to the Philippines and I desire to speak with the Los Angeles office direct. I never can get through. 0 star read more

Paid for a subscription that have not been able to deliver so far. They keep escalating with no results Won't refund product I paid for but dud nit and have not received read more

This is a great paper and we need it. Despite the incredible hostility towards print papers and the hatred from the internet in general, it's a true miracle that this paper exists. The writers are great, Steve Lopez, Sandy Banks, Bill Plaschke, Michael Hiltzick, Harry Littman, Mary McNamara, LZ Granderson, Robin Abcarian, Amy Kaufman, Gustavo Arellano, George Skelton, Mikael Wood, Mark Swed, Mark Barabak, Steve Padilla, and Editor Allison Wisk. So suck it up, sourpuss critics, most of the world loves this paper! The owner, Dr. Patrick Soon-Shiong, should get an award for keeping real journalism alive. Only comment, the customer service from their 800 number needs improvement and the paper should be printed on 100% hemp paper, the same paper the U.S. Declaration of Independence and the Constitution were printed on. A lot cheaper on the environment and the LA Times could be a leader in making that change happen. Support democracy, buy a newspaper like the LA Times! read more

I just wanted to be a good Samaritan and help out this kid, who needed to sell subscriptions of the LA Times to get a scholarship. What ended up happening is that: 1) I never received the physical papers for the LA Times per the subscription I purchased 2) Got billed twice within a month of activating my subscription, and got charged for a "premium issue" 3) Attempted to cancel my account via phone call and through email 4) Have continued to receive invoices It has been a nightmare to try and resolve any of these issues. Look, I would guess that I would have absolutely no issues with the actual content that the LA Times is producing if I were to ever receive the actual LA Times, but I can safely say that for me, this has been the single worst subscription experience I've ever had. I'm not mad about the money, it's just baffling that I got charged multiple times for something that I never received and it's taken me 5 months to get my account cancelled. read more

I actually like reading the paper but there service so bad. No service so sad newspapers run so bad. Think they would hire some people to handle things \ read more

Their new Sports Section format is horrible and was only done to save money. I plan on canceling my subscription after 50 years. Very sad. read more

I mean, what rating did you expect for the fake news capitol of the world? Couldn't find a good review anywhere for Fake News Times I would give it negative stars obviously but we have yelp limitations, sadly. read more

This paper is something you would expect from a small rural town. It has gone downhill and now the delivery service is horrible. You never know when it will arrive IF it arrives at all. We live in a condo and now they stopped delivering it to our door. We are seniors and we have to walk down to the lobby to get it, but we never know when it will get there. Two my neighbors have cancelled. I haven't wanted too but I think it's time to say bye bye. read more

The LA Times is ridiculously charging my retired parents for some magazine subscription they did not ask for in the hardest of times. The world is in a crisis, why would they add extra magazine crap without asking. Then you are not allowed to cancel in writing. Only by phone and they are currently closed due to the virus. There bill also stated until you reach a live person the extra charges will stand Talk about gauging!!! read more

This papers reporting was excellent and since the move out of DTLA, they seem to have lost the heart beat of of the City and what makes it tick. Yikes! I still am keeping my subscription, but seem disappointed on a daily basis. read more

Have you ever attempted navigating the LA Times website??? Don't try, save yourself a "HUGE" amount of frustration!! Unless you're interested in the latest crossword puzzle, locating an article from the LA Times, published two days prior is impossible on the website. Additionally, 3 or for weeks ago in the "WEEKEND" issue the "TIMES" ran an article on the best bottled water too purchase. Seriously!! We're in an environmental crises and need to cut usage of plastic and they suggest the best water in plastic water bottles!! Whom ever wrote the article should be fired!! Note, LAX has cut interior vendors from selling water in plastic bottles and asked its public to switch to refillable water containers NOT plastic! A year ago over content dissatisfaction and after 45 years reading the LA Times, I trimmed my subscription down from 7 days weekly to weekends. Cutting Saturday delivery is next. I'm sad for the wonderful people who deliver my paper. Less money for them as customers cut readership. I promise I'll show appreciation for their early morning service and consistently with my usual holiday card and check. read more

LA Times Customer Service is the worst excuse for that function I've seen anywhere , in a long time . It's like there are no humans there anymore . Today i received a Notice saying my account - which I closed for poor service issues back in November 2016 - threatening to report me to the Credit Agencies for $14 that I don't even owe them & they have never billed me for. I am unaware of any previous balance with them, so I went Online to see what could have caused this to pop up 4 months later. I am unable to Log In online because their site says there are Cookies preventing me from getting in -- but giving no further directions . So ,I tried calling their Customer Service Center at 213-283-2274 , finally got past all the stupid prompts and mis-directions . But next, I was left on endless hold until their equipment - probably in the Phillipines ----disconnected me!!! I do not owe them $ 14.69 and they have NEVER sent me a Bill for anything since my subscription was terminated in November 2016. Their Collection agent claims I ignored "previous efforts" to resolve this issue. BUT NO PREVIOUS calls or letters were sent to me stating I owed anything. This is a big lie, and this kind of stupid accounting procedures was the reason I terminated my subscription 4 months ago, after being a subscriber for over two decades. They can never get it right , they will not credit you if you go away on vacation and stop your subscription, and they are always sending confusing billings that stretch over months ahead. Whoever is in charge of this Dept ought to be fired . LA Times Subscription Dept caused this problem to begin with, and now they have the nerve to send me to Collection for $14.69 ?????? How dare you ? No wonder your newspaper is losing its longtime subscribers . BUYER BEWARE ! These people are incompetent. Makes me wonder about the rest of that newspaper , if this is how their Customer Service & Billing departments function ( or I should say do not function.) read more

I didn't receive my paper on 2/13/22. I called and the auto reply service confirmed they would get it to me. I never received it. I tried calling but no one answers. What terrible service. read more

Please note this stellar review of the Los Angeles Times Newspaper is for their digital distribution... or more succinctly their lack of a consistent digital distribution their newspaper. After several fruitless phone calls to their (lack of) Help Desk, I've come to the conclusion that should I have the good fortune of receiving an email notification that the digital version of the newspaper, it would be a miracle. Most days I don't receive an email notification, but today they've exceeded my lowly expectations! They sent me 4 notifications for todays paper! I'm not sure if this is a method of making amends for the absolutely lousy service. Congratulations to the LA Times IT staff for actually doing something! read more

Los Angeles Times - Print Media Near Me - El Segundo, California

My experiences with the LA Times is pretty good with the customer service people in The Philippines. In the El Segundo marketing and accounting depts, not good at all. I stopped my hardcopy delivery as a direct result.1 star read more

Negative Stars -- the absolute stupidest, lying, incompetent idiotic of a customer service department, could not make this up. Started free one week free trial, then when canceled began a series of idiots one after another, can't believe 7 out of eight different idiots, misinterpreting, misrepresenting, then after apparent resolution, outrageously overcharging, requiring more idiot emails. Asked for manager contact at least 6 separate emails, never provided, complete utter idiocy !! read more

The LA times was charging us $104 every 8 weeks for our subscription. I complained and was offered $84, then $75, then $63. I canceled it. Beware. read more

The Subscription Phone number is a joke. I tried changing my subscription plan and was on hold for 20 minutes before someone answered. After telling her what I wanted to do, she transferred my call, and I was left on hold for another 25 minutes, finally hanging up. Sent a letter instead to their Customer Service Department in El Segundo explaining my change request and asking to be contacted to confirm. I highly doubt anyone will follow through with this request if it's any indication how unresponsive they are with their so called " Subscription Phone Number" line. Very disappointed at this lack of any kind of Customer Service via their so called Phone line while their paper continues to become smaller. read more

Did you try out the free trial month? Did you you go online and try to cancel? Did you click on "cancel subscription " on the website, and then still get charged for the next month? Me too! Did you contact "support" multiple times via the website and receive no response? Me too! Did you finally realize they were running a scam and call the number, only to have a lady with an almost inscrutable accent tell you that they didn't want to lose your subscription, so she was just gonna go ahead and continue your subscription at at a discounted rate in spite of your clear request for cancellation? Me too! Did you finally, theoretically, convince them that you actually meant what you said at the beginning of the call, and did they give you a future date when they would stop trying to steal your money? Me too! Stay tuned... read more

The LA Times changed my rate without informing me, and when I tried to cancel the subscription, I still had to pay for a month extra. I phoned and no one could do anything. Be very careful if you subscribe! read more

I have been reading the Los Angeles Times for over 45 years but no more. When I received my credit card payment for a continuation of my on-line subscription, I phoned them and asked them to reverse the charge and cancel my subscription. The rep said he could not do that because I'd agreed (in the 5,000 word legal document) to keep renewing until I canceled. Now, I have other companies I deal with who have similar policies, but they ALWAYS email me a couple of weeks before my subscription renews verifying I intend to renew. Los Angeles Times: this is not how we do business in California. read more

i need local rep to contact me..i have to call philippines to get my delivery fixed..i tried 3 weeks in row and never get promised call back..if anyone from la times see this i need an american local rep to contact me!!! Disabled vet and yet LA times never responds!!! What is worse they out source to Philippines instead of local jobs... read more

Took 3 months to set up delivery missing sections non responsive to complaints Cannot be compared to the Washington Post which we had for 40 years with hardly a problem in content or service read more

I was offered a trial for the sunday LA Times. The sales rep assured me this would not be automatically be billed. I should have known he was lying. It's a sad day when you can't even trust the newspaper to be honest. read more

I find it horrific that I am unable to read LA Times articles online since I have now reached my limit!?!? And now in order to be able to access them, I need to become a subscriber?!? Especially during this unprecedented time of instability, confusion, fear and anxiety in the world and especially in Los Angeles - that anyone should be restricted from important, trending and continually evolving information feels extremely exploitative and cunning! I'm so deeply frustrated with this Idiocracy. read more

I have had a subscription with the Los Angeles Times for 30 years, and sadly, I just cancelled it. And, it wasn't due to the newspaper stories itself; it was because of their VERY, VERY POOR customer service. And judging by the comments posted here, it appears there are others who agree. I won't go into the frustrating details, but I will be sending a letter to the Los Angeles Times explaining everything that happened. I'm not sure if they will even address my issues, but I felt that they need to know that their reputation has been badly tarnished because of their decision to outsource their customer service to another country (P.S. They do not even deserve the one star, but you can't post a review without choosing ). read more

the most and i repeat most absolute incompetent, defiant and lack of promised response from the outsource dimwitts from the orient that one has to repeat themselves like a broken record trying to obtain the service we pay for and continually never receive. the worst part is that there is not any u.s. contact availability for corporate as c.s. promises they will have someone from corporate contact us. yeah, right! after countless years, the can take our subscription and put it where the sun doesn't shine. this company is due to soon fold due to the lack of service. read more

LA Times is STILL charging people to read important information regarding COVID 19 updates online. Thanks for being so great in our time of need. I would NOT subscribe to this paper if it were free. Way to show your support to your community. read more

Did the promo at Angel Stadium September 23 was told I would receive a paper on that Sunday I still have not received a paper I got a phone call asking how I am enjoying my service I explain to them that I still haven't received the paper I will fix your problem sir two more weeks go by still no paper called right now after receiving A automatic renewal letter I called talk to a lady that proceeded to tell me that there's nothing that she can do that she can cancel my subscription and ask for a refund but she'd have to submit it for review don't ever do this promo or get this newspaper absolute joke read more

I encountered an offer by the L.A. Times online and decided to avail myself of a trial subscription. I am a literate woman--I graduated with straight A's through Bachelors, Masters, and Doctoral degrees--but the online offers by the L.A. Times seem neither honest nor clear. I signed up for what appeared to be a limited 4-week subscription for which I would pay $4.00 per week (thus, $16 per month) for a digital copy of the Times. I had fulfilled my part of the bargain; then it was time for the L.A. Times to fulfill theirs. They sent me copies of the newspaper, yes, and (as with all bills), I trusted that they would deduct what I owed, when I owed it ($16 per month); then, if required, I'd receive a renewal notice. I DID NOT. I assumed then, that the Times continued the newspapers beyond the trial period to encourage subscription. I pay my bills when I receive them, but wasn't billed further (and, had I been, I'd have cancelled, since I signed up for a particular weekly rate). Yet, this month, the Times appropriated $96.00 from my bank account--all at once--never having bothered to deduct the payments in an affordable manner: per week. A DUPLICITOUS BUSINESS MODEL! Desired Settlement: Full Refund read more

After months of complaining about our paper not being delivered on time, and broken promises about fixing the problem, we switched to Sunday only and e-paper the rest of the week. When there was no paper this morning, I called to complain, and was promised by a supervisor that they would deliver within 45 minutes. It never arrived. When I went online I was told it would be delivered Tuesday. I have no idea what good the Sunday paper on Tuesday will do. Customer service for this paper is beyond bad. read more

Complete lies in everything they say they charge people to hear news about covid and on top of that they only report in ways that are in their views la times is the new cnn or should I say Fnn the fake news network read more

Vacation transfer don't work, Paper not transfer back after info Entered in their web site, happen this week happened late time and multiple Times in pAssed read more

I've had L.A times delivered to my house for a year now and you guy's bill me every month! Sometimes I catch it like this month all most paying you guy's twice! Get it together in your office! This is ripping people off who don't catch it!!! read more

We ran one third page Ad in Real Estate section. Weekend. Not one response. Feel there are better ways to advertise then this print media paper read more

Recently got called by the billing department about a subscription I canceled over 4 years ago. The guy was so rude I'm going to cancel the subscription I have to my current home. I had the same issue before when I changed CC and forgot to update, they call and behave like a bunch of thugs. Don't they know print media is dying? Maybe they should try harder to maintain the clientele they currently have. read more

I paid for a 1 year subscription in full. They decide to send me some Premium Issues I never asked for, charged me for them, shortened my subscription and tell me I owe them $2.50. Well I have been going back and forth with these people and have gotten nowhere. They tell me it was communicated through my billing, well I only get a bill once a year. You wonder how many other people they have screwed over. It's about the principal. You sent me something I didn't want, you charge me for it and shorten my subscription. It's not Rocket Science L.A, Times read more

Where is my paper? For the second time in two weeks, I have not received my L.A. Times newspaper (last week it was Saturday and this week is it the Sunday edition!). Their call-in system only promises to contact the person that did not deliver the newspaper in the first place, with no call back delivery confirmation or emailed confirmation of the delivery problem. Print newspaper is probably a losing business for the L.A. Times. I suggest that they refund all of the subscription monies, stop their print business, and go to online only, if this is the quality of their newspaper delivery system, which is very poor. read more