Whoever is running this company has no clue how to run a business! They sure know how to sell you…read morefurniture, they just can't follow thru and get it delivered to the customer in a timely manner. My first purchase was from their store in Nashville, but they couldn't get the bedroom set delivered by the time they promised. We needed a bed to sleep on at our apartment and they failed us. I ended up canceling the order and purchased the same bedroom set from American Freight and had it delivered the next day. I swore I would never buy anything from this company again, but my mattress at our main residence in Hattiesburg was getting old and needed to be replaced. I purchased their top of the line Sealy Posturepedic Plus on Sept. 22nd. Delivery was scheduled for October 4th, but was changed to October 16th. It shouldn't take a company 3 1/2 weeks to deliver one mattress to a customer. I'm waiting to hear from the store in Hattiesburg as to why my delivery date was changed. Needless to say, I'm on the verge of canceling the order and purchasing the mattress from another company that can actually deliver it in a timely manner. I highly recommend not purchasing from any Ashley store owned by Dufresne Spencer Group!

***DO NOT USE ASHLEY HOMESTORE*** My wife and I have had…read morenothing but trouble with this company since day 1 of our furniture order. To preface this, both of us have worked with the public all our lives, her in a pharmacy, as a Tech, and now as a nurse. I've worked in fast food, restaurants, convenience stores / gas stations, a service repair company, and now in banking. We both fully understand how difficult people can be and so we always try and be understanding when mistakes are made. I wish this was the case for Ashley Homestore. Our issues started day 1 when we went into an Ashley Homestore location to purchase a specific 3-piece sectional couch and an oversized swivel chair. Our sales rep that we worked with was young and new but we wanted to give him the sale. We told them we would be making a $300 down-payment on the order. Due to a mistake on his part, our $300 was essentially lost in limbo for a few days. B/c of this we had to wait over an hour in the store to get everything situated and we finally left with the caveat of, "if this doesn't turn up you'll have to come back in and make the payment again." Of course this would be annoying for anyone but we assured him that it was ok and that everyone makes mistakes (b/c they do). While in the store we asked if not having a specific move-in date yet for our new apt was going to be a problem, and we were assured that it wouldn't cause any issues as they could hold the order for several months if necessary. Flash forward a week and I'm now receiving an endless stream of text messages daily asking to set up my delivery to which I ignored for a few days, but I eventually called the sales rep directly and asked if we needed to go ahead and set an arbitrary date for the delivery. He asked his manager and they agreed that it would be best to set a date slightly earlier than when we thought we'd move to make sure we would receive everything on time. We originally made this order in the beginning of August, I set the delivery date for August 31st. About 5 days out from the 31st we finally got our actual move-in date, so I called a rep and had them update the delivery date to 09/13 and at no point were we informed that they didn't yet have our order. Fast forward again to this week, the week of our move, I received a call on Tuesday 09/10 informing me that my couch had not been received by their distribution center due to an error on their part. I was flustered but asked if my chair had been received and if I would still be receiving it on the delivery date, to which I was given an affirmative. After this I called the sales rep I originally dealt with and informed him of what was going on. He told me that he saw that there were 2 out of the 3 pieces of my couch in their warehouse as well as my chair and that they could get those delivered on 09/13 but that we didn't have a date yet for the 3rd piece. The next day on 09/11, I received a text message with an invoice for what would be delivered on 09/13, this invoice did not include my Oversized chair. I called the sales rep again and asked what was going on, he got with his manager who informed me that apparently my oversized chair was also delayed along with the 3rd piece of my sectional. I called their customer service rep line and asked to speak to someone in charge (which I hate doing but at this point I haven't received a single consistent answer from anyone in the company). The rep transfers me to their "escalations dept" and I am placed on hold for over an hour. I hang up and call the service reps back and informed them politely that I would like a direct line to Escalations. She works with me and gets me through to one after another 20 min of waiting, and I once again have to explain the situation to yet another person. The agent tells me she will call me back later that night, and I receive the call about 8pm. She informs me that I will be receiving 2 out of the 3 pieces of my sectional on friday and that she negotiated a $270 credit to go towards the acct for the troubles. She also confirmed that the remaining piece of the sectional and the oversized chair would be arriving in the warehouse on 09/17. This morning, 09/12 I receive yet another automatic text asking to confirm my delivery, it connects me to a service agent and I go over the confirmation with her. During this she lets it slip that we should receive a call on 09/25 to schedule our delivery of the remaining items, more inconsistent info. I would like to clarify that the individuals that have worked with me have been very nice and helpful, my issue is not with any individual employee, it is with the company as a whole. If I wouldn't have called and asked, I wouldn't be getting any of this info and no compensation for the inconvenience this is causing me and my wife.

Always have a good selection and that everybody is always been super friendly to us. Very nice…read morefurniture and good prices.

I'll never buy from here. They damaged my furniture when they delivered it. I taken pictures of the…read moredamage and sent it to their phone. They came back to my home to pick it up to 'REPAIR' it and they NEVER fix or returned it. We would call MULTIPLE TIMES and they continue to give us the run around every single time!!! Never give us money back or accommodated us in anyway!! They DID NOT uphold their return/refund policy!! Then when you leave a comment on FACEBOOK they BLOCK you instead of resolving the issue!!! They have no value for their customers or care!! I hope they see this

If you are looking for a new mattress-GO HERE! Mathias asks you questions about exactly what you…read morewant, suggests mattresses to try and works with your decision. The service we received was EXCELLENT! Delivery was right on time - communication with Donnie kept me notified so I knew exactly when they would arrive. I will definitely buy from them again. PRICE SELECTION AND SERVICE all 100% Tempur-Pedic ProAdapt

Recently moved to the Fairhope area and needed to buy a mattress, checked out the national chains…read moreand then the sleep depot. The selection was great and the staff was knowledgeable and very helpful I was able to get delivery the next day, the delivery people were on time and did a great job TRY THIS!!!!!!! You won't be disappointed

William was very helpful and knowledgeable. He discussed the qualities and availability of each…read moremattress I considered. The entire process felt effortless and I was confident with the mattress I purchased and was even able to get same day delivery. I highly recommend this store.

the $129 mattress they delivered to me is maybe 4' I couldn't believe this what they delivered to…read moreme it's no Better than a mattress topper, I couldn't believe they tricked me like that, writing this review to help people not get tricked like a did, will be writing one once a week, I work to hard for my money

There mattress are brand name for a great price,worth the money and great customer serviceread more

Expensive, middle of no where, old musty mattresses. I bought a mattress from them that was still…read morewrapped in plastic and when I got it to the house I took the plastic off and the mattress had rat poop on it.