The staff at Sheppard Pratt have been consistently unprofessional in my experience. On multiple…read moreoccasions when calling to speak with a patient, I was met with a curt tone, interrupted, and placed on hold without any explanation. What's even more concerning is that this does not appear to be an isolated incident. Other family members and callers have reported being placed on hold for extended periods (15+ minutes) and then having their calls abruptly disconnected without explanation. If a patient is unavailable or there are communication restrictions, that should be clearly communicated. Repeatedly placing callers on hold and disconnecting calls creates unnecessary stress for families trying to check on their loved ones. For a facility that provides mental health care, a higher level of professionalism, communication, and empathy should be expected. unfortunately, my experience has not reflected that standard.

Horrible experience. Truly scary. 8 minute showers, finger pricked at 5 am, weighing you daily…read morewith a paper gown on. Measurements in Kg thinking you a cant convert it into pounds. Escorted to the bathroom, you can't flush the toilet. They conviently have a key that can only flush the toilet. Oh and if you don't eat 75% of your food, even you don't like it, Ensure it is until drink it. The worst experience of my life. Since then I lost my lower extremity, SP was worse!!

This company is just another pill pushing entity. Disorganized practices and they do f offer…read morecomprehensive support. When I lost my job and insurance they refused to work with me to wean or even switch to a cheaper med. doctors often ignore therapists who try to advocate for their clients. I wonder how many serious mental health crises occurred as a result of their negligence. If all you need is medicine...cool. If you want a place that will work with you in times of crisis to stay well?? This isn't the place.

Look else where for care. They don't answer the phone, disorganized, no support, will not try…read moredifferent medications, they forget they have an appointment with you and do not show up. Vicky B.

Wellspring will change your life and help you peel back the layers of your pain to discover a new…read morebeginning.

The best therapist I have ever had. Tammy gives very common sense solutions that are very…read moreaccessible. She is very laid back about scheduling and flexible. I never feel pressured about anything. I highly recommend her.

From the owner: I specialize in treating couples who struggle with initimacy and communication. I give them…read morefeedback and recommendations that will immensely improve the quality of their relationship. I am proud that I have been able to prevent hundreds of marriages from ending in divorce. Also, I work with children and adolescents who are experiencing anxiety and depression. I connect easily with young people and they feel very comfortable expressing their feelings with me. I view therapy as a partnership where we explore underlying issues that are interfering with a person's ability to feel happy and peaceful. Together, we confront obstacles so the client feels supported and empowered. Clients leave my office feeling more positive and more in control of their life. They have gained the tools and renewed perspective that allows them to reach goals successfully and easily.

Been a patient here for a while. Always easy to get to an appointment and the doctor runs on time…read moreor maybe a few minutes late. Never waited more than 5 minutes past my scheduled time. Location is very easy to get to.

My adult daughter with a diagnosis of bipolar disorder, trauma, and 2 previous inpatient…read morehospitalizations for suicide attempts has been working with a good therapist (LCSW-C) at the organization for several years. Recently she gave birth to a beautiful baby girl and proactively initiated SSRI treatment due to high risk for postpartum depression. Given SSRIs take 4-6 weeks to reach therapeutic levels, she proactively sought the assistance of her provider to complete paperwork for her caregiver to take leave from work to provide inhome support in an effort to avoid inpatient hospitalization and potential risk to her newborn child. Unfortunately, the Director FORBADE the provider to complete the certification despite his clinical judgment and several years of experience working with patient. Upon appeal by the postpartum patient, the Director failed to listen to the patient's explanation and dismissed her cry for help placing the patient at risk of crisis without support. The patient sought assistance from her obstetrician and pcp who agreed yet deferred to her mental health provider as this was clearly a mental health crisis. The Director, dismissed her request without listening fully and shouted loudly, 'you are postpartum and is an OBGYN issue'. The patient refuted stating the clinical diagnosis was mental health related to post partum depression as indicated by all of her medical providers. The response was calus and dismissive. Very disappointed on the organizations ability to assess risk and act accordingly. I would NOT recommend seeking treatment from the organization for any individual with a serious mental illness seeking life sustaining support as the value of human life is questionable.

I will say that my clinic's Towson location is great they are also nice when you have an…read moreappointment time you're actually seeing you're not sitting there for hours that is like the best place to go on the other hand than that clinic Dundalk location I would never recommend the people that work there some of them are nasty but when you are scheduled an appointment for 9:00 a.m. you might get seen by 10:00 a.m. and be out of there by 10:30 or 11:00 I don't know why because they like had the same people working the same amount of customers and it's like they're slow or they don't want to do their job or something I don't know but yeah a lot of times they call in the wrong medicine at the dental location a lot of times I waited five hours to get my medicine called in before and then they had attitude about it but the towels location is great I would recommend them to everybody

This place saved my life. Great staff, super friendly. They were there for me when I was at the…read morelowest point in my life. I was broke, jobless and a heroin addict. Thanks to the MAT program I now work a full time job. I'm able to do normal things and live my life to the fullest and been one month clean and plan on keeping it that way! This place really helped me turn my life around and I can't that k them enough.

I have the most superficial of reviews here, as I didn't make it past the security person at the…read morefront. However, the grounds of Gilchrist Center Towson were absolutely beautiful, especially covered with an untouched layer of snow. I imagine it's stunning there in the other seasons. And security here is pretty serious. I suspect one would feel safe having their loved on here, with spectacular views.

From the owner: Compassionate care during life's most important moments.read more

Therapists are fine but I feel like they over schedule as a money grab. Billing is random and…read morenothing is itemized. Also billing dept is IMPOSSIBLE to reach and they never call you back. They failed to ever bill my insurance for some reason and were just charging me directly.

I have been attending treatment here for quite a while. I receive online counseling service. I had…read morenot been in therapy in over 20 years but I felt I needed to re-engage after much soul searching. I was able to go online and choose my therapist. I chose Mr. Berry. Day one and since then as been a phenomenal experience. Mr. Berry is personable, and professional. He is kind and compassionate, and eased me into my experience of online treatment. I was able to discuss my treatment plan and my progress that was reviewed by both of us. I am very happy with my treatment and experience. Mentally, I am in a much better place and I am feeling better each day. I just wanted to let you all know, Mr. Berry is an excellent therapist that is concerned about my mental health. He is always available and willing to listen and offer his expertise.