I have shopped at this CVS multiple times in the last three years and never met this dude who self…read moreclaimed himself as a supervisor or manager! When I asked for his name, he removed his badge to hide his name! That's why you won't see his name badge in the photo. He's making a phone call to the police department because I asked him to follow the company policy for photo services - which is you only pay for the ones you will take, not all the ones that you print from the Kodak machine! I talked to the CVS complaint, Customer Relations Department, they confirmed that they have violated company policy for photo services! He made such a big drama when he could do his job correctly the first time .. I told him I would purchase nine photos only. He told me to walk away before the cops came because he knew he was wrong. Stay away from these mentally unstable self-claimed supervisors / employees who couldn't tolerate a regular customer who wanted to purchase family holiday photos with her own money!! Save yourself time from these insulting and uneducated people! **************** I have attached 2 more pictures from the company offer! I have customer rights. It's putrefying when the employees act so rude and fail to do their work with basic professionalism and customer service!

It is like a bank. Long lines and the customers won't stop talking about their lives to the…read moreemployees.

I had a really positive experience at CVS thanks to Mary who went above and beyond to help me. She…read morewas incredibly kind, and genuinely helpful. As soon as I walked up, she greeted me with a warm smile and made me feel comfortable right away. What stood out the most was Mary demonstrating this positive attitude with an elderly woman as well. CVS is lucky to have someone this attentive and caring.

Employee: Hispanic male - bald, glasses, tattoos on his arms…read more I needed the codes for the bathrooms for both myself and my gf. So while he was checking out stuff for a customer, I said "excuse me, what's the code for the mens and womens' restroom". He responded w/ a stern tone (as if I'm bothering him) "just give me ONE SECOND." So I waited and when he was done, he did not even acknowledge me, ignored me, and proceeded to say "next person in line...". All I asked were the codes, not asking u to go out of your way or anything. I understand if u were helping w/ that one customer, but after that, u still didn't give me the codes. What, are u expecting me to wait for to check out w/ everyone in line?! Totally unacceptable. I will never come back here again.

Service: great Selection: great…read more Be careful at night time coming here. I've witnessed drug addicts and homeless people being really mean and disorientated towards the female cashiers. Other than that; Customer Service is amazing and respectful.

***This review is for the Pharmacy only***…read more My Mom needed to have one of her prescriptions refilled. I happened to be driving by this Rite Aid in Rosemead yesterday. I stopped and we walked in to see if we could get it refilled. Well, we were informed by the pharmacist that in order to get a prescription refilled, the prescription needs to be transferred over from the current pharmacy to the new pharmacy. Unfortunately, the current pharmacy was already closed for the day so we'll have to try again next time. Pharmacist was okay. Not the smiley type though. Hey, we're not here to make friends. We just need to get our medications and that is what matters LOL. However, a friendly smile can lift up someone's spirits any time of the day... do try to put it in your daily practice... it will make your heart sing and make someone's day! Thank you for the prescription transfer information though... we will have to remember next time. Anyway, I have nothing more to add here. Happy Rite Aiding!

Came here twice to do passport photos and both times it was a quick and efficient experience. They…read moreoffer both physical photo and can also email it to you. If there is no other people waiting you are usually in and out within 30 minutes with no appointment needed.

Im rating for the pharmacy. They not only give you text message alerts, but phone calls too. Each…read moretime you get new medication, the pharmacist will talk to you. They even called me once to check in on me. Their app is simple to use too. They hold your credit card on file so it makes the checkout process easier. They ask you if you want to use the card on file first before completing the transaction.

I drove all the way here after the "mentally unstable" customer service experience from 816 E Main…read moreStreet location. (They wasted my whole hour!) I would recommend this store, because the employees know what to do. I just asked the cashier lady to apply all coupons on my account, the cashier lady did it! Funny thing happened when she didn't have a change for my $100 bill! She was going to have her coworker to redo the whole transaction.. and a note... it's quite common CVS employees messed up on transactions because of their reasons! Two days in a row now! I told her to not worry about it! I could check out with my card! At least I got my service done much smoother within 10 mins! I was able to use the restroom too! Save yourself time to come here! It's a holiday season! Don't let bad people ruin your day! I just realized I posted a good review for this location 7 years ago!!!

So, I've been to a few CVS locations and each time, it was hard to get assistance. I have the care…read morepass and each time I do self checkout, I dont get my discounts. So I ended up paying the full amount. I scanned my digital card at the self kiosk and it didnt go through. I checked the number that was associated with the membership and it was the same. Im not sure why it didnt go through. It is very annoying when I can't get my discounts for a membership that I paid for. The pharmacy is always busy, but theyre nice and will help when they can.

Adriana went above and beyond helping me with my many questions. Amazing customer service and…read moreproblem solving!!!

This is a smaller CVS but clean. Almost everything is locked up. I feel bad for them they don't…read morehave enough staff to manage check out and get customers the things they want behind the clear lockboxes probably due to staffing availability set by corporate. I wanted to take a passport photo for my kid and they said that the camera isn't working so go to another CVS. Just trecking my kid from one CVS and need to go to to another CVS is lot.

This is my go to store when I need any medication or other house hold supplies. Luckily my work…read moreinsurance covers most of the vaccinations or medicines I might require from the pharmacy. When I need any photos printed I always come here since they have reasonable prices.

The pharmacy here is just horrible! I set up a virtual health visit. Highly do NOT recommend using…read moretheir virtual health. They'll call you at random, you cannot ask for a scheduled time. Went to pick up prescription, they don't know how to process the coupon. Complete waste of time!! Stay away from this pharmacy! They are not organize at all. When I called to check on status, they don't even process the prescription until you ask them to. I used the Self-Pay Savings Card, meaning I will pay out of pocket. Instead this pharmacist ran this coupon to my primary insurance a few times and it's denied. I kept explaining the medication will not be covered by Kaiser but she just kept running it through Kaiser and did not allow me to use my self-paying savings card. Update on 4/14: I called CVS Pharmacy to fill this prescription. 1.) They picked up the phone right away 2). CVS was able to apply the manufacture coupon and I was able to get the discounted price. What the hell is wrong with Walgreens then??? They don't pick up calls here and the pharmacist was rude. She took down my manufacture coupon code incorrect a few times and kept throwing it back to me that it doesn't work I pointed it out to her that she is missing a digit. Then when the code finally worked, she ran the code through my insurance and told me it was denied. I repeatedly told her it's self paying, doesn't need to go through insurance. I HATE this Walgreens!!

This CVS pharmacy is a hit or miss. Lines can get a little crazy. Employees are usually nice but…read morethey do mess up my prescription from time to time... I do like the text when ready & barcode pick up option but yeah they're all over the place. This is the closest one to me so I just come here out of connivence !

Do not come here for gift cards…read more I bought two $100 amazon gift cards and was scammed. The person at the register didn't check my gift cards. The people I gifted the cards to, told me the last digits of the cards were already scratched out. The cards were already redeemed before purchasing and now I lost $200. Employees need to do their due diligence and check the gift cards before selling. This is unfair and unprofessional. Never buy from here and always get gift cards from Amazon itself. Lesson learned

I'm stopping by to pick up my refill of my nausea prescription, and I can't believe how long I have…read morebeen coming here. The staff has been a delight even after all these years. This afternoon, I walk in and find myself being greeted like I'm an old friend. Great team! Come in and experience this for yourselves! Thanks, everyone, for another great experience!

COVID-19: Social distancing is enforced at this establishment. All of the staff wears a mask. All…read morecustomers are expected to wear a mask too. The staff also wears gloves. There are some hand sanitizers available for customers to use. This place is limiting capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. They do not allow pets in their establishment unless it's a service animal. Parking: The parking lot for this establishment is located in the front and the back of the building. The spots are decent. Establishment & Staff: The pharmacy itself seemed very clean, neat, and organized. The staff here are very slow and a bit rude. That's why I decided to remove one star. They accept both cash and credit cards. There is no credit card minimum.

I drove from SFV to come here because the customer service is top notch! Thank you Andre, sometimes…read morepeople go above and beyond and really deserve recognition!!! This is by far the best Walgreens to shop at based on the people working here! Thank you!

Buckle up--this wasn't just a delay, it was an ordeal…read more.. I rarely leave reviews anymore, but my experience at this Walgreens' photo department was so unacceptable that it warrants documenting. I submitted a photo order at 7:07 PM, and the confirmation email stated it would be ready by 8:15 PM. At 8:10 PM, I received another email saying there was a "delay," with no explanation, no updated ETA, and no further communication for the rest of the night. Because I needed the item for the following day, I waited. By 9:28 PM--nearly 2.5 hours past submission and an hour past the promised time--I called the store. A woman named Evelin answered, took my name, and said she would check on the order. I was placed on hold for 17 minutes. I could hear her helping other customers, talking to coworkers, and clearly forgetting I was even on the line. I eventually hung up and called back at 9:45 PM--only to have the call instantly hung up on. I called again at 9:46 PM and reached Bryant, who told me the order "was still printing" and asked whether I could come immediately since they close at 10 PM and would not be open tomorrow. While pulling up directions, another employee abruptly took the phone and asked, "How long until you get here?"--no greeting, no courtesy, just a rude, demanding tone. I said I'd arrive in 7 minutes. I got to the store at 9:58 PM and came face to face with that same employee, Andre. When I asked what information he needed, he stared at me for about 10 seconds, then said "I need your full name" without saying another word and a bored expression on his face. I gave him my name and told him I was the person he had spoken with on the phone. He walked to the photo area, and I followed. Only then did I find out the truth: the order was not printing at all. They hadn't even started it. I know this because the sticker on the print clearly showed a timestamp of 9:59 PM--one minute after I arrived. He had told me it was "still printing" when it hadn't been started at all. It took 18 minutes to complete the print. So after submitting the order at 7:07 PM--an order they promised would take about an hour--they didn't begin working on it until 9:59 PM, when I physically arrived at the store. The store was empty, it was a typical quiet Wednesday evening before Thanksgiving, and there was no legitimate reason for them to ignore the order. Instead of doing their job, they sent one vague "delay" email and then simply... stopped. No updates, no customer communication, no professionalism. In total, I waited: 2+ hours waiting past the original promised time 17 minutes on hold 3 minutes on the follow-up call 18 minutes in-store And not a single employee except Bryant showed even basic courtesy. Andre, in particular, was the rudest Walgreens employee I have ever encountered. His attitude, dismissiveness, and dishonesty were unacceptable. Whether he is a manager or simply acting like one, Walgreens Corporate needs to reevaluate who they allow to run their stores. The entire experience--from the lack of communication, to the forgotten phone call, to the lie about the order status, to the rude in-person interaction--was unprofessional, inconvenient, and extremely frustrating. This experience has ensured I won't be returning to this location at all.