The two women working here mid-day on Tuesdays are so rude and not welcoming…read more My MIL and I were here casually looking, and not one of the associates said anything to us for over 10 minutes while we browsed. We even walked past an associate twice, and she didn't acknowledge us. It wasn't until we were walking out of the store that one raggedly dressed associate turned on her "sing-song" voice and said, 'Oh, before you ladies leave, can I help you?' No, sorry. You were clearly very busy "helping" the other associate check out ONE person at the register. Also, the shoes aren't anything special other than a few higher-end DSW options. I felt really weird vibes, and it's not the first time, but certainly my last time, stepping inside this storefront. Sad.

Laura - Fairfield, CT…read more This is my store! Every single time I go in for something I always end up leaving with multiple items! Kristen, the Store Manager is exceptional! I return to the store quite a bit just to work with her! She is excellent with customer service, kind, knowledgeable, very helpful, recommends items that work with my style and shape. She provides a very individual, customized experience everytime. I have bought things I just wouldn't have even considered because she recommended I try them on... and they end up being some of my favorite items in my wardrobe, wearing for many seasons!! There selection is very stylish and contemporary with a lot of variety. I highly recommend checking out this store, it will be a favorite for years to come.

Great experience all-around; a patient salesperson who answered all of my (many) questions. They…read morehave great tech to match what works for you.

I had an amazing experience at this store. I am an avid gym goer and was looking for a new pair of…read moreshoes. I have always had issues in the past. This store was so cool, they offered complimentary foot scan and do a great explanation of your results. Nicholas helped us so much. He was patient and explained everything well. Me and my daughter ended up buying Karhu sneakers and they were so comfortable. This is definitely going to make my exercise experience more pleasant. Thank you Nicholas! Definitely recommend coming.

had a wonderful visit to the Norwalk store. Maria helped size us and get are shoes. Ellen rang us…read moreout, helped change the address and was so present. Retail isn't easy during the holidays & they made it easy peasy we were in & out with in 30min mind you they serviced 2 kids 4 and 7! thank you!

Visited midday. Shoe selection was fine. I was looking for a comfortable pair of walking shoes and…read morewas drawn to the store by the brands. Employees were helping others but over the course of 20-30 minutes no one even said, "Hey, we'll be with you in a bit," while running to and fro to grab shoes. It wasn't so busy that I wasn't seen. Had someone just recognized my presence, I would have waited. Not a big deal. Will not return.

Wow, I am struck by the fact that the entire chain gets poor reviews. I have had good experiences…read moreeach time I have dealt with one or another of the stores. I took two trips to the area pre-Covid and each time had a successful experience. The shoes were expensive, but now I buy from this family-owned small chain online and have never had a problem. They have very good sales and if you are concerned about a large outlay upfront, they do take one of those pay by month apps, so you can enjoy your shoes without breaking the bank short-term. That said, what I like about the place is the large variety of designer shoes they keep in stock at each store. The staff is not ultra-friendly. My very first time there, in Westport, I spied a gorgeous pair of Pliners for around $600. I asked for my size and it wasn't in back. So, as always happens, I checked the size of the floor sample and it was my size (6). I tried that one on and it was perfect, so I asked them to find the matching shoe. With a bit of grumbling, they did, got the box, and then, I said quite innocently, since this is a sample that presumably may have been tried on, is there any small discount for buying it? Nope! End of discussion. Since these were quite unique (black suede with marcasites) and the soles looked perfect, unworn, I went ahead and paid full price. My second trip was to the Greenwich store about 18 months later. There I got a friendly reception and found another stunning pair of Jon Joseph shoes (grey velvet with leather tassels), paid full price and was quite happy. After that, I watched (and still watch) for sales online. Their entire inventory is available that way and one can take advantage of the dozen or so brick/mortar stockpiles. They almost always take 20-40% off. The shoes are usually made in Europe and will last a lifetime (I have Pliners that are 30 years old and wear them weekly, just once having them re-soled; they are all made in Italy, thank the gods). They even now carry my latest obsession, beautiful, comfortable, affordable Marc Fisher shoes! Shoe-Inn ships immediately, they have great and responsive customer service if you call or email them and the quality is incomparable. So, if I were to go back, I would still brave the frosty reception here and there, would go when they have clearances, preferably, and appreciate the fact that these shoes are not only fashionable and beautiful, they are a sound investment, foot-ware-wise. (Far left Pliner pair are over 30 years old!)

Two stars for the great Merch. Zero stars for the staff. Years ago there was this awesome sales…read morewoman ; I moved away for a bit and she's no longer there. Every time I go , I get ( we don't have your size) or , they don't even ask you if you need help. I love shoes n more up the road , better service and goods

Can you please return my $75 credit balance? Carried over from last May. I returned sneakers on…read moretime in perfect unworn outside condition. No one told me they were final sale. To use the credit I forced myself to buy 1 pair of sneakers which do not fit, However, I kept them because I wore them outside. You don't have narrow sizes. I have tried every sneaker. Please refund the remainder of my money. I can buy alot of food with $75.

Great customer service from Athletic Shoe Factory on Blach Rock Tpke:…read moreBought a mouthguard *last August* and needed the receipt today (3/22) to get reimbursed from the dental FSA, but of course couldn't find it. Just called and in less than five minutes Ian happily found it and emailed us a copy! Amazing!

Great customer service. Go see Lance Raymond. Excellent quality shoes and hard to find sizes and…read morewidths

Misleading subscription offer: Applied for the free shoe horn offer, and was given the code…read more(7/16/24), but when I tried to use it, it said "invalid code", I contacted The Shoe Mart, and they responded that it was not valid because the shoe horns are "out of stock", however, two days later they are still promoting the offer on their website (7/18/24).

I have been going to ASF for my running shoes and for my wife and children's athletic shoes for…read moreover 10 years. Just picked up a new pair of Brooks running shoes today. They have high quality products and know their business well. Super great attitude and service. Very kid friendly also. Highly recommend!

Girls youth basketball uniforms were huge. The girls had gaping holes that didn't cover the…read morearmpits or sides of their chests. The shorts were too big. Lacking professional service fir fitting uniforms properly.

My experience at Mitchells over the past 32 years has been nothing less than fantastic. I was…read morealways helped by Bruce L. and he was the very best. I was in the store yesterday and Bruce told me that he was retiring after 43 years at Mitchells. This was his only job. Bruce is beyond description of his merits in being customer oriented. Mitchells must be a great place to work because so many employees have been there for decades and they know one of their most important assets are their employees. Bruce's shoes will be very hard to fill but if anyone can do it, it will be Mitchells. I wish Bruce the very best as he walks through the front doors onto the Post Rd. for the last time. Your admiring customer, Tom Bloch

The staff here is unbelievable. Very accommodating, kind, patient... I could go on. I worked with…read moreChristian and Dave specifically to exchange some shoes that I had received as a gift. Both gentlemen were outstanding. Beautiful store and look forward to going back.