GREAT SHOP!! AWESOME CUSTOMER SERVICE!! Nicole & Natalie…read morewere SO friendly and knowledgeable....they let us try different vape flavors and found us a yummy winner....Space Jam, Andromeda!! :) They were so sweet and down to earth and made us feel really comfortable! We will DEFINITELY be back! Thank you ladies!!

The people here are amazing and extremely helpful... They knew exactly what I needed!!…read more The BEST SMOKE SHOP EVER!!

Great selection and vibes..glad they are in my area! If they don't have what you need on the spot…read morethey can get it!

They have good products, but the frustrating part is their timing. This is the third time I've come…read moreand they were closed even though they should've been open. I came back at 11 today and they were still closed, even though they're supposed to open at 10.

I'd rather not be leaving this establishment a 3 star review, as the owners/staff are always very…read morefriendly, but I'm currently left, yet again, frustrated that this shop was not open on time. The posted operating hours start at 11am. I arrived at 10:50am, realized they weren't open for another 10 minutes and decided to just wait, but eventually left at 11:10 when I realized no one had arrived to open the store yet. It's entirely possible that they've made changes to their hours of operation, but this is the second time I've experienced an empty shop at least ten minutes after their posted opening time, so it honestly seems more like a time management issue by whoever is opening the store. With that said, their prices are fair, the selection is great, the staff is very friendly, and the location convenient. I'll likely be returning in the future, but will definitely need to avoid coming in right around opening time.

The long haired guy working nights who wears a hat to hide his bald spot who seems like he hasn't…read moreshowered the past few months since I've been there, he has a serious attitude issue. Once every two months I pop in and he's friendly. He got extremely hostile towards me because I didn't remember the answers that he provided me the last two months that I was there.... Isn't it his job to answer the questions that I am asking?????? That was the first hostile instance. And then when I asked to punch in my phone number, he looked at me weirdly and said why would you ask that like you've never been here before......." Let me tell you that's not an appropriate answer to give to a customer, what if I have short-term memory loss....what if I was dealing with a bad breakup and my head was in the clouds...what if I was grieving over a loss loved one? And then the third instance was the worse.... When I asked if I could pay in cash instead of card and then he said yeah if the $20 bill is real..... that's when I said I've had enough and I don't appreciate his hostility and then I spilled the beans of why my head wasn't in the cloud. It's because I'm dealing with the breakup and he said great get out of my store door is that way. All because I called out his hostility... I left speechless he asked me to politely leave the store and I did. I will be telling numerous people that I recommended the store to about how nasty this man was and I was born and raised on Pine Island, so I'd be more than happy to share the information.

The workers there, especially the man, seems to have a fucking shitty attitude. Not so much the…read moregirls , they are pretty nice

Huge selection I when to buy one after I had quite for a while and when I told the guy behind the…read morecounter and asked his recommendation he said don't start again and that was the best advice I have been given

One night my husband and I were out driving and we'd usually visit a smoke shop in Miami but after…read moredoing a search we found this one that was much closer to our side of town. The reviews had us hopeful and for a good experience to come. When we arrived no one else was in the store so we took our time browsing, familiarizing ourselves and chatting with the employee who was eager to help and answer our questions. We've been to a few other smoke shops but none as large as this one that was so well organized with the variety of products they have to choose from. We purchased what we came in for and a few extra things. The prices are comparable and the quality was exactly what we hoped for.

As a few others have stated in their reviews, Holy Smokes in West Pines just isn't the same as it…read moreused to be. I have been shopping at this location since it first opened. Have purchased numerous high priced items during that time. That will no longer be the case moving forward. My spouse mistakenly purchased a package of dry CBD and went back into the store less than 30 minutes after realizing she had gotten the wrong item and informed them that she hadn't realized the wrong item was handed to her as she asked for another variation of dry flower, not CBD. Long story short, the shop refused to exchange the item. I did not want my money back. I did not want to do business elsewhere. I simply wanted an item mistakenly purchased moments before (still unopened and sealed) to be exchanged for the item my spouse intended to purchase. Given the associate and manager had JUST sold the product to my spouse moments before, it's clear there is no consideration for customer service, particularly for those who have been loyal over the year (proof is in my rewards account history if the shop doubts how much I've spent there). As others have said, there are plenty of other options in West Pines where you won't be taken advantage of. Very disappointing given how much I USED to talk this place up.

Amazing place and staff Maya went above and beyond and her customer service were truly amazing…read more Very knowledgeable and skilled at her job. R. Stocki Chillax Mode

Best prices in this area and I'm always in and out. Not a ton of selection for their MJ products…read morebut less distraction. Easier to make a choice. They sell cigars in the back too, which is great. Purchased a cigar for my partner around Christmas time, so good place to get your fave guy a gift. One stop shop, very close to home. Can't be beat.

Good customer service and reasonable prices. They have a variety of vapes and cigars.read more

Anytime I have needed anything, especially a specialty item, Miss Orly has always been able to…read morelocate it and sell it to me at a reasonable price. She is very kind, accommodating, and easy to communicate with. I highly recommend this smoke shop!

It's like an antique store for potheads. They have EVERYTHING. Literally. Only shop I've found that…read morecarry's Rowll papers even after begging other shops to get them. It's the only papers + grinder set. Best shop in south Florida.