TLDR: They sell tampered products and will not give a refund…read more On June 21, 2026, I purchased a dietary supplement called Active MGM Blend for $85.59. Immediately after leaving the store, I opened the product and observed that the safety seal had already been broken. Upon inspecting the contents, I discovered that the bottle did not contain the advertised supplement. Instead, it contained m&ms. I immediately returned to the store and informed an employee of the issue. To document the situation, I took photographs inside the store while the employee was holding the bottle. The employee then checked another bottle of the same product from store inventory and observed what appeared to be the same issue. The employee advised me that only the manager could authorize a refund and instructed me to return the following day. The next day, I returned to the store and spoke with the manager. I explained that I had purchased a product with a broken safety seal and contents that were not the advertised supplement. The manager refused to provide a refund or otherwise resolve the issue. When I expressed concern that the situation was serious and asked whether anything would be done about it, the manager laughed. I have contacted corporate to see if they'll do anything. Will update...

THIS IS THE 250 N FEDERAL HWY LOCATION-I frequent this shop since it is close to my home. Sunday…read more4/12 I went in to purchase a vape, Lost Mary Summer Grape. I made the purchase with no issues and left the store. I opened it the following day Monday 4/13. I removed the papers and took a draw, nothing... Tried again, nothing... I went to the store and asked for a replacement due to mine being defective. The employee denied me and I asked to reach out to a manager, 40 minutes later after being told multiple times, I came back on Tuesday 4/14. They said the manager was not in and they would be back the following morning 4/15, I went to the store, asked for the manager and she explains that I left the store and it can't be exchanged. You got the bad end of the stick, she says... This is really disappointing as I am now the one who lost money, the store could have went to the Manufacturer, made an exchange, took care of the customer but that is not what they do, they offer a discount off of a new product (so they still make more money) and say, it's just policy. I understand policy, I understand people scamming people out of goods or services but when you can look into a customers account due to them inputting the phone number in their system, they should be able to see and take care of a returning customer. My only comment is not to go to this smoke shop, they don't care nor want to care.

Decent selection of vape products and others. Try it sometime when you're stop in this part of…read moretown, but maybe it's the last resort for some, in that case it's not.

The Customer Service is second to none. I called and asked if they had a certain type of vape juice…read moreand the guy said yes, and he took my payment over the phone and he made sure that the vape juice got in the Uber and sent it to me and it was the best Customer Service ever five stars.

Could have not been more accommodating. Walked in, was immediately greeted. Spoke about our…read moreneeds. Sale was completed quickly without any issues. GREAT experience.

Absolutely tripping on prices, $84 dollars for two disposable vapes lol get a grip while the…read morecheckout lady is gawking while I'm putting in my pin to checkout, absolutely out of touch

Stephen the owner Is amazing! Very knowledge and friendly. Has the best kratom at very inexpensive…read moreprices. Great little smoke shop. I highly recommend. Nate

Exceptionally well stuck for such a small location. The service was excellent, and the gentleman…read morewas knowledgeable about all the pieces they carried.

this place is great. prices are much lower than other nearby…read morevape stores. Lou and Jose are friendly it won't steer you wrong

This smoke shop is AWESOME!! The vibe is on point, the selection is stacked, and everything is…read moresuper clean and organized. The owner is seriously the best -- friendly, helpful, and knows their stuff! Made the whole experience fun and easy. I walked in just browsing and left with exactly what I needed (and then some ). Definitely my new favorite spot -- 10/10 recommend!!

Horrible experience.... They sold me a bong without a downstem. I didn't notice until I got home 5…read moreminutes away and saw the bong didn't have one. I drive back not even 15 minutes from my purchase and they claim a no refund policy saying it's my fault and I should checked before... excuse me bro your the smoke shop. I would expect you to sell people the things they are paying for.

Really nice people. Great prices. New place to buy my stuff. Crazy cool owner. My first time was…read morejust to check it out but couldn't believe how inexpensive the vape juice was. Definitely worth going to. Great for I work down the street.

This is like a cigar superstore. Great selection for any taste. the prices are reasonable. The…read moreservice is great. I was asked a couple of times by the staff is I needed help or wanted suggestions. NAH, I have my go to cigars. Being in the humid south, not much they need to do for the environment but I thought it could have used a little more moisture in the space.

DO NOT SHOP AT THIS STORE, THEY DOUBLE-BILL YOU. At the start of last month, I made a purchase…read moreonline and was charged, only to be charged yet AGAIN for the exact same purchase. I immediately called the store, and at first an indifferent kid explained that the third-party merchant they use to process their transactions "made an error," but, you know, whatever. I then demanded to speak to her supervisor, who got on line ten minutes later and apologized, insisting that this "error" would be fixed "soon." When I asked "how soon," she admitted she didn't know. That was last Monday. As of today, it's been a week and there is STILL no refund in my checking account. I've now started the paperwork for my bank to begin a formal transaction dispute with Neptune; it'll take at least another week before I receive a refund from my bank through this avenue, but it's clearly the only way I'm going to get back the money Neptune Cigars stole from me. One final comment: I called three other times beyond the time I described above; one of the people I spoke with mentioned that "lots of customers" have been affected by this "error." I mention this to point out that they're clearly double-charging MANY customers, so if you don't want to risk going through this horrendous process, either go directly to the store and pay in cash, or buy your cigars somewhere else.

Mostly knowledgeable Bud Masters with a nice selection of products. There was a nice sale each time…read moreI was there Easy access and a nice convenient environment

Wonderfully bright location. Lots of parking. Friendly and helpful staff. Great selection.read more

Loved the girl who served us at the counter! Great service, super nice. Most definitely will be…read morecoming back ! Loved the decor and design of the shop.

Amazing Glass! Everyone was polite and friendly and got me…read morethe prices on all the glass pieces, even if they were high up on the shelf with this smile

Really enjoyed this cigar bar. They have a wide range of cigars and a full service bar. Both cigars…read moreand drinks were reasonably priced. The bartender was great and made a perfect old fashioned. They do a great job purifying the air so it wasn't stuffy and didn't smell of old smoke. Well kept and nice seating. They have about 5 TVs to watch any game you want. Great place.

I take going to a cigar lounge very serious, which means positive atmosphere, good people, great…read morecigars, a variety of drinks. I'm glad I made a decision by going to the downtown cigar bar after a long day at work. I don't like a lot of noise I don't like a lot of distraction I just am all about having my simple drink and my cigar. I'm very happy to say I made a great choice by selecting downtown cigar bar. The young lady behind the bar was absolutely very nice. She was very courteous and very kind. I will go back again.