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    Loughton Dental Spa

    5.0 (2 reviews)
    Open 9:00 am - 5:00 pm

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    11 years ago

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    15 years ago

    They take Private and NHS customers they offer teeth whitening and other cosmetic dentistry treatments but they are not too pushy 5 stars

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    People searched for Cosmetic Dentists 133 times last month within 15 miles of this business.

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    Chingford Mount Dental Practice - Chingford Mount Dental Practice

    Chingford Mount Dental Practice

    1.0(1 review)
    4.6 miChingford

    I received two missed calls this morning whilst at work at 10.33 am then at 10.35, no voice message…read morewas left, when I got back to my desk at 10.45 I saw the missed calls and called back straight away, I spoke to a receptionist and informed her that I received a missed call, and not sure what it's relating to, I asked whether it was to do with my other son's appointment next week, the lady put me on hold then came back and asked if I had two people on the waiting list to which I replied yes, my son and my husband. I was informed by the receptionist that a space had come up and that is why they called me but because I didn't answer the space had now gone. I explained to the receptionist that this is really unfair as I called back more or less straightaway and how can the space just be offered to someone else, no voicemail was left informing me of the situation, and how can you not wait 5/10min for someone to call back, the receptionist couldn't give me a direct answer or explanation so I asked to speak to her manager. I was transferred to Vivienne Scrivener to which I explained to her what just happened that my son has been on the waiting list for over a year and that I find it very unfair that just because I missed the call by a few minutes that the place should be given to someone else, her rude response was "I don't have the time to sit and wait for people to call back" Vivienne was rude and unapologetic, refused to understand where I was coming from or even come to a solution, full of attitude, I asked why they did not leave a voice message stating what the call was regarding, her reply was "we don't leave voicemails, people just call back". At this point I felt that I was getting no where talking to Vivienne as for some strange reason she could not understand that this system that she has in place for allocating spaces to people who have been on the waiting list for a long time is not fair. I would understand if I had not called back straight away but I did and she couldn't understand that. I asked Vivienne if I could speak to her manager or boss and she told me that she is the practice manager and she doesn't have a boss, I said to her everyone has a boss to report to, to which she gave me the name of Dr R Grogner and informed me that I would not be able to speak to him and that she will pass on a message to which I asked so there is no contact number how am I going to take your word that you will pass on the message, Vivienne didn't like all my questioning and the fact that I informed her that I will be making a complaint against her, she proceeded to claim that I was abusive towards her, which I was not, she proceeded to talk over me when I was asking her how I was abusive as I had not sworn at her. I eventually got contact numbers for NHS complaints and was informed by Vivienne that as per policy the practice has to respond within 3 working days of a complaint.

    From the owner: General and cosmetic dentists, restorative dentists, dental hygienists, an orthodontist,…read moreperiodontist, endodontist and oral surgeon. We offer routine dentistry, cosmetic dentistry, smile makeovers, dental veneers and crowns, dental implants, Zoom laser teeth whitening, home teeth whitening, root fillings and periodontal treatment. Orthodontic treatments include Invisalign clear braces, Inman Aligners, Incognito invisible braces, tooth-coloured ceramic braces and lingual braces. We provide 0% Finance, Denplan dental cover and are accredited by BUPA, HSA and the other dental health insurers to provide treatment under individual or company dental plans. We are committed to maintaining and improving the dental health and creating bright healthy-looking smiles. We offer excellent customer service, a wide range of dental treatments, a team of highly experienced dentists and dental specialists using the latest techniques and dental technology, and five star facilities.

    Loughton Dental Spa - cosmeticdentists - Updated August 2026

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