My son went into the store in Terminal 5 to buy me a bag costing over £1500 only to be ignored when…read morehe entered the store by the 2 shop assistants, he then had to approach them and asked if they worked there and they replied by laughing and looking at each other and said "Why do you think we're standing here!" Extremely unprofessional and very rude so he ended up walking out and not purchasing the bag he had gone in for. Dreadful customer service LV you need to speak to your staff about customer service as Heathrow T5 has zero!

Shopping here was so simple. It's actually nice to be able to walk into Louis Vuitton without…read morewaiting in line, putting your name down, or having to make an appointment. We had some time to kill between our next flight. Walked in and was greeted with some friendly staff. The gentleman that ended up helping us was sweet. I knew what I was looking for and so that made it easy. He showed me the item and it was a done deal. Of course we had to add something else to the purchase which always happen...lol... From the start, walking in. Being greeted and purchasing our items, everything was all simple and easy. Will totally be a returning customer here.

I must say ..... I'm fairly disappointed..... I spent the little time that I had going in this…read morestore I spent around 15 mins browsing through their wallets eager to Purchase one and not a single soul ca Me to my aid. I literally had to follow someone to get their attention and they still looked away ..... Snobby Ppl.... I have been to many Gucci stores all around the world and this is totally unexpected

I purchased a Gucci bag here and I told the associate that it would be a gift and if she can wrap…read moreit. I didn't realize until I got home that she just put the bag in the shopping bag and that was it. Very unprofessional considering I spent thousands of dollars and she couldn't even put it in a box. The girl was African American and this was on Aug 8, 2018. Very disappointed in this. That was a very lazy move by the associate. How am I supposed to give this as a gift now? Thousands of dollars and no box. Gucci you should know better. I will be calling when I get a chance.

I love there household section. It's a bit pricey love the design and good quality. You'll find…read morethis shop at the airport terminal 2 and in London.

If you know London, you must know about this place. Of course the main store in the city is massive…read morewith floors of amazing shopping. A store that is known worldwide. Floors of amazing shopping with food halls, home wear, apparel and all the designer stores you can think of. Well that's the most common one. Then you have all the smaller pop ups scattered through out the city. The location at terminal 5 London Heathrow has nothing compared to the original....lol... it's your usual pop up that tends to cater to the last minute shoppers needing a gift. This store carries your usual tourist gifts that is fast and simple. Chocolate, teddy bears, of course the tote bag and lots of trinkets. Things that catches holiday maker eyes. Small concert at the airport for all your friends and family last minute gifts from London.

I wasn't able to get to the real Harrods while in London, but was thrilled when I saw a Harrods…read morelocation at the Heathrow International Airport, making my last day in London all the more memorable. Even just getting a taste of Harrods, I can see why people love this posh department store. I checked out Harrods before catching my flight and was happy to see all the merchandise they had, especially since it's just an airport location, so the inventory is limited. But it was nice to see the designers they offered here, and since I love Tory Burch, they had an entire section just for Tory Burch. The staff were super friendly and even told me what products would be cheaper to get back home versus in London, so it wasn't all about them making money. I ended up getting a Tory Burch card wallet and they escorted me to the other section of Harrods where they offered more of their gift items. This was perfect as I was able to get some gifts for loved ones. Glad I was able to get a glimpse of Harrods, a London specialty.

Nice selection of leather jackets and accessories. I ordered a bomber style leather jacket. It…read morearrived in a few days via express mail with no extra charges. The jacket was very nice. It looked like the picture on website. The leather appeared to be high quality. The style did not look good on me so I sent it back. They issued full refund without any restocking fees or other charges. Very professional.

I was excited to see this store in the airport! I had planned to pick up a few souvenirs before…read moreflying back to the US. There are two sections for this store so don't miss them both! (I almost did!) One if mostly clothing and accessories. The other contains bags, candy, and many other treats. I purchased a cosmetic bag set and a small fabric tote bag. (I have received so many compliments on the tote bag since returning home!) They were reasonably priced and perfect for what I wanted. The cashier was extremely polite, friendly and helpful. The store was a little crowded but pleasantly displayed and decorated.

Maheen made this shopping experience so lovely, she is warm, kind, and goes above and beyond…read more Fantastic customer service.