I'm no stranger to the LV brand, but this was my first visit to the Nashville location. They carry the same great stuff as other standalone LV stores, so to me the grading here is on the customer service/experience. We had a return item, so I guess that's a strike against me, but I just didn't get the same love-and-care that I'm used to when shopping at LV. Maybe I caught them on a bad day? read more

As a former LVMH manager I have to say this store lacks the customer service the company strives for and expects. During my work trip, I decided to make a to add to my collection and knew the exact items I was looking for. I was warmly greeted when I walked in but the associates working didn't seem to know their stock as they questioned me as if I didn't know the boots and 2 bags I was looking for. Once the associate realized that not only was I carrying the latest never full with a custom paint design from the Paris store , inside was also the matching monogram wallet, crossbody and scarf and looked down to see that my heels were also LV and suddenly the attitude changed. I said you can forget this sale, I will order through 866 Vuitton or call my store back home in Bal Harbour shops. Disappointed in this location and will ensure corporate is aware of the lack of service and knowledge these associates have . Terrible ! read more

From start to finish over a few different days, Dave was so wonderful to work with, purchasing my very first LV bag. Thankfully I was gifted to pick out a bag and have the "experience" and it was something I will never forget. I spent a lot of time trying on all the bags, seeing the sizing and how it looks with my stature, measuring up all the details. I didn't realize how important using an arm strap was to me until I didn't have it on some of the bags I tried on. I'm also a big crossbody girlie. I'm OBSESSED with my final decision for the Coussin PM with silver hardware. I purchased it over the weekend and had it shipped to the store and scheduled a pick up appointment for a few days later/during the week when I had more time. I spent the next few days in anticipation for my appointment, and Dave kept me updated via text message. He really made this experience feel so special for me, I'm so grateful. During my appointment, Dave spent even more time with my husband and I, as we heard all about the LV brand, the specific purse I chose and the designer behind it, how to care for it, about the free conditioning to the bag if needed, the special straps that are not sold separately but I can purchase if something happens to mine. There is so much to know and learn and we had a fantastic time! He mentioned another client just brought this bag in that they have had for years and still looks absolutely perfect. Photos do not do it justice but I will include some and definitely show her off! THANK YOU DAVE! I also want to make it very clear how helpful everyone was, you could really tell that everyone was a team-and it was super refreshing to see. Highly recommend! read more

Louis Vuitton Nashville - Leather Goods Near Me - Nashville, Tennessee

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Never been in the actual store itself so can't comment on that, but the service I received from Kolby was great! Long story short I've been searching all over for the infamous Pochette Métis. For the last 10 months I've searched in Paris, Italy, Las Vegas, Hawaii, and in California where I reside. This bag is sooooo difficult to find! Finally I called LV and wanted to see if there's even any available in the US?! I received a call that very same day from Kolby in Nashville stating they have 1 in their store. Say no more, ship it to me I said!!! So he did. Halfway through the week I was so anxious to find out when my bag will be coming so I contacted him and he promptly replied. Finally the bag came. It is gorgeous and I'm in love. Thanks Kolby for this wonderful experiences! read more

Louis Vuitton Nashville - Pochette Metis - Leather Goods Near Me - Nashville, Tennessee

Everyone was very attentive when I walked through the door. Didn't find when I was looking for, but there was definitely enough staff and I felt a little intimidated. There were far too many. They're overlooking every little microscopic thing I looked at. Perhaps it's good to have those security measures in light of everything that's gone on recently so I can't blame them. read more

My first impression of this store was in 2020 and I vowed to NEVER go back! Well, my husband and I decided to venture in today since my birthday is coming up. The vibe in the store is completely different. Marlene was great and so patient, but I have to say Wesley is awesome. So much personality and great at his job. I would even go to brunch with him lol If you were turned off by someone in this store in the past I would say to go in now and ask for Marlena or Wesley. read more

Louis Vuitton Nashville - Leather Goods Near Me - Nashville, Tennessee

It was a great experience and I loved the sales lady. She was kind and patient and my visit was pleasurable. A good visit to LV. . read more

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I went in today to pick up a wallet I was waiting on to come in for a couple of days. And I was greeted by Devin hopefully I spelt that right but he was absolutely amazing while I was waiting I went to go check out a couple fragrances and he was able to hook me up with 2 free samples of the fragrance i wanted and one my lady wanted. But he was absolutely incredible I haven't always had the best experience at this Louis Vuitton store but, Devin was the man!! super professional and friendly! I've been to over 5 different LV stores around the states and Devin gave me the best experience I've had, at all the stores I've been too! read more

Louis Vuitton Nashville - Leather Goods Near Me - Nashville, Tennessee

Another of my 3 favorite luxury brands. My bags and shoes always on point with quality and great service. When I say service is on point is because it is, always offering u water and a place to seat and help u with anything they can. I would like to acknowledges a very incredible and professional rep in this location "Justin Nguyen" my incredible and very own personal rep, he is professional, caring, kind and most important super attentive about the things u want and desire always with a smile on his face making u feel comfortable and welcome. I'm giving 4 because still a small location and didn't have the cologne and perfumes new collection that I wanted. Small location but soon they are going on a renovation to expand and bring more products they advertise and that is always good. I'm here to stay read more

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I will never step foot inside this Louis Vuitton again and will only order online! Note to everyone, the sales team only makes commission off of leather goods sold not canvas which is why that's all they push!!! I wanted the Artsy purse in canvas went in there to go buy it of course they don't sell it in store. When I asked her to order it from online, the woman told me it was impossible and they don't make it anymore. I knew I was lied to and left the store immediately. Went online two minutes later, found the Artsy in Canvas, ordered it and it arrived overnight!!! Stay away from these con artist! Do not get pressured and just buy online! read more

This store is very clean and well maintained. Staff is friendly and helpful . Very nice merchandise .

Just left with the purse of my dreams!! Evan helped me & he was amazing! Professional but not snooty. I've been to other Louis Vuitton stores and they are pretentious & snooty but not here. Staff is extremely helpful & friendly. Loved this store. read more

As a regular customer for over 20 years I was highly disappointed by the lack of professionalism in this particular location. I came the first day with my mother, sons, cousins all young adults. The representatives acted like they've never seen such diversity in their store, maybe it's an area thing, or maybe it's this store. I was wearing an LV bag though. Head scratch. No one greeted us. We came back the second day to purchase a small wallet. The salesperson did not attach to my profile even though I told him I had one. I asked him before I left if he did and he said yes. I thought about it in the car and realized I never gave him my phone number. He lied. The plan was to call later in the week to order some jewelry to ship to our home in CA and OR but I'll just call the regular customer service now. I am regretful this was a first experience for my mom. Clearly you should get what you are paying for especially with customer service. read more

Let me preface this by saying that I am a fairly loyal LV customer. The Green Hills store, however, does not evoke the experience that I would expect to receive as a Louis Vuitton customer. The staff there are determined to make sales that will only benefit their store--not the customer. To elaborate, the GH LV store only had one bag left and it was a display bag so I asked them to order it online and ship it to me. The manager and 2 associates said that they could not do this because it wouldn't be available online and I would just get another display bag. I went online and lo and behold... I was able to get the bag shipped directly to me from the LV workshop. I complained to one of the store managers about this and she confirmed that want credit for the store and why they didn't go online to ship my bag. So they lied. I'm not sure if this is a corporate practice or not but their customer service is not up to par! read more

Driving back home to Tennessee, my friend and I found a LV store. We had no idea there was a store this close to us. We were greeted by the people at the door, there was a waiting list that we had to put our names on to shop in the store. They texted us when it was our time. Our LV associate Hunter! She was so awesome and helpful. read more

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Very helpful staff! Provides detailed information when asked. Nice display of merchandise. Cannot wait for next purchase!

Always have a great experience here. However this time, I received Keturah for my client advisor and she was phenomenal! She showed me a ton of purses that fit my style and made both of us very comfortable. Ended up leaving with a on the go and a Sarah wallet. Will definitely be asking for her from now on. She was very sweet and attentive to whatever I asked about or for. The only problem was they didn't box my purse. Instead they put it in the LV bag with gift box paper. Spending $3500, you would expect them to box it all beautifully. read more

I was in the store purchasing some stuff I like They are not friendly with clients I try to test perfume I did not like and will never purchase from LV ONLY BECAUSE OF THE STUFF IN THIS LOCATION read more

Very friendly staff, they made sure I looked over my purse before I bought it , and I got in and out fairly quickly because I knew what I wanted. Would definitely go there again! read more

Such a great experience shopping at LV, not always have I had this experience. Sometimes walking in I've felt judged, not this time! Everyone was extremely friendly including the security guard. This time Justin made our experience so fabulous! He was patient( I'm very picky ) pulled out numerous items and finally I found what I was looking for, he also helped with my husbands purchase. If your looking to shop at LV ask for Justin he's amazing !!!! read more

Today was the most worst experience I received in going into a Louis Vuitton store. (Nashville) Tbh I was told by several people prior to going that they don't really care for my skin color in their store. But of course I just had to go. I wanted to treat myself with a new purse. Why did I do that. First of all I never got spoken to from one employee. Three of them were in a huddle talking and I was able to walked past them twice and still didn't get notice. Which is cool whatever, so I decided to call my cousin on FaceTime to show her a particular purse and as I walked around getting her opinion. A Louis Vuitton employee decided to walked over and say you cannot record. First of all rudeness I was not recording I was on FaceTime and you saw that. Now You have time to tell me what to do on my phone that I pay for but you don't have time to speak or ask if I need any help. Ummmm ok. So I decided to walk away before a scene was made. But thought about it and walked back in to ask for a manager which I'm not sure why. As if he cared. Anyhow I asked for the customer service number which he did not have any issues given it to me. So after I received the number. I did say thank you And walked away and went to go spend my money at another purse store. Where I received excellent customer service and was spoken to as soon as I went in. When I told them what happened. Every one of the employees started that is why they don't shop there. Well now I see why too. I guess I was not their kind. Or maybe they didn't feel like I was going to purchase anything. It's so amazing how you get profile based off how you looked. I'm so glad I didn't spend my hard earned money in that store. And I will NEVER walked in that store again. So be aware future customers. Spend your money where you're valued. Because the Louis Vuitton store in Nashville store is not where to go. When you spend over $1000 for a purse you should be respected and greeted. But that is okay. Because someone else was able to receive it and I'm glad I decided to walk away and take my business somewhere else. And I hope you ladies and guys do the same. Don't ever allow anyone to not treat you fair when you're spending your money. I wish I could give them zero stars. But I can't read more

I visited the Louis Vuitton store in Green Hills today to get a quote for replacing the handle on my Looping GM. Nick was my SA and he was amazing! He was super friendly, helpful, complimentary about my vintage purse, and patient with my questions. When I'm ready to purchase the Neverfull GM I've been eyeing, I will definitely go back to see Nick! read more

An exemplary Louis Vuitton store located inside the beautiful Green Hills mall of Nashville. I was assisted by a very helpful employee who showed me their collection of phone cases. Simply wonderful service! Thank you Louis Vuitton of Nashville! -Andrew C. read more

Thank you for not waiting on me today. As I will traveling to NYC next week where their are numerous LV stores with a better inventory that will gladly assist me with my purchase. Yes, the pretty woman moments are still very alive and well. San Fran, Boca Raton LV shops never ignore a blonde older woman. If you want the real LV experience skip cubicle and check out Vegas, San Fran, or NYC. You won't be disappointed. read more

Nice store, It felt like I made an appointment staff was very helpful and attentive. The entire time. I kinda wish you could get more time to browse without being followed but at least they are nice about it. I was glad I could bring my drink inside, the Gucci across the way didn't allow it. read more

Very helpful staff! Made my first Louis experience memorable and walked me through my options patiently to find the perfect bag. The one I chose was not in stock in the color I was hoping for, so they shipped to store and hot stamped it for me before sending it to me. Will definitely be back. High recommend Keturah- she was great! read more

The mall provides for excellent personalized service. I walked in and was immediately greeted with complimentary water ad/or champagne. Debra Tyus went above and beyond to meet my every need. I walked away after my two and half hour shopping extravaganza feeling completely satisfied read more

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Great store with great customer service. We were attended to quick and fast. It is usually like this every time we go. We never have a problem with someone attending to us. The only complaint this time is pretty much how their policy works so not even really a store complaint. Usually we walk in and buy whatever they have in their store, but this time, the particular bag that I wanted, they did not have it in store. They didn't have it in any of the LV stores I've visited throughout the Nation. I've travelled a few cities looking for this particular bag, but it's on back order. They told me that they don't know what the time frame is, but you have to put your name down with your credit card to get on the wait list and they're unsure how long the wait is. My husband took me to put this bag on order, we were totally fine with being on the wait list, but my only complaint is the delivery options. They have to ship it out from their store to you. We both work and are never here, so it was hard to catch ups when they came. It would've made it a better purchase for us if they would've gave us the option of in store pick up so that we could pick it up on our own time. Other than that, everything is always perfect when we shop here! read more

Louis Vuitton Nashville - Leather Goods Near Me - Nashville, Tennessee

I was trying to buy Valentine present for my wife when to store , customer service representative didn't want to help me because the way I dress. Bad customer service, they shouldn't look at you like that. read more

The store has an amazing team and amazing service. Although they only had one of the two items that I was looking for, they were more than willing to take my information and call me once one came. My experience made me feel like a valued client and I look forward to shopping here in the future. read more

Louis Vuitton Nashville - Leather Goods Near Me - Nashville, Tennessee

I've been to Louis Vuitton when they were located in the old Cole Haan space in Green Hills and the customer service was terrible so me and my husband didn't purchase anything we left. This next time we visited the store again after they moved back to the same space and we had a rep by the name of Kolby assist us Kolby was exceptionally pleasant his customer service comes 2nd to none. When my husband and I visited the store to shop for a bag and some perfume he really went out of his way to assist us and made our shopping experience memorable and we will definitely be back. read more

Good luck trying to get any kind of return! The store manager tried to tell me I had makeup on the inside of the purse when the whole inside of the purse is glitter coated. That's how it came when I bought it in New York never even used the bag. *** UPDATE**** called Louis Vuitton headquarters and they told me to send it back to the store in nyc so I did and got a refund. So thanks for all the help! read more

Want to know what I enjoy about here? Let alone any LV I've ever been to? No matter if you come in looking like $10mil or $20 you get treated the same and I simply love that. I will continue to do business with LV as I have for many years. The quality is very consistent. Do not have to worry about up-charges depending on location. All the reps I've encountered has been respectful and overly helpful. read more

Our Sales Associate was divine although I am completely blanking on her name and the receipt just has her last name and first initial.... She was the beautiful blonde : ) Bae spoiled me AGAIN and I left with a Montaigne BB in Rose Ballerine. Perfect little princess purse : ) Definitely recommend visiting this store they seemed to have everything in stock which is rare! read more

Louis Vuitton Nashville - Leather Goods Near Me - Nashville, Tennessee

I came to the Louis Vuitton store 10 minutes before it was closing. I was met by a security guard by the name "Les". He was quite rude and condescending. He explained that the store is closing at 6pm and I couldn't come in. I reiterated that it's 5:50pm and I already know exactly what I want to purchase. He said the sales representative's are all currently busy so that doesn't matter. I looked into the store and realized they were actually all free and the customers that were in the store were WINDOW SHOPPING! They were NOT actually purchasing anything!! I then asked him to get the manager because I don't understand why I wouldn't be allowed to purchase something. He made another very condescending comment, said ok, locked the doors and walked away. He came back with the manager "Wesley" 20 minutes later (yes I waited that long!) who then told me I couldn't come in the store but I could tell him what I want and he'll take my money and process the transaction through the door. How disgustingly RUDE?! Why would I ever stand out in the hallway while you take my money. If I'm not good enough to come inside of the store to purchase my items I will NOT hand my money off to your RACIST ass "Wesley"! Someone from cooperate need to be informed on how RACIST and disgusting the WORKERS at this store treat people. read more

I'm so embarrassed and very hurt for shopping in this store. I wanted a ladies' bag for my first purchase and was sold a man's messenger bag spending a lot of money. I was told by salesman that it was a woman's hobo bag. The jokes on me. When I asked to trade for a ladies' bag I was spoken to in a rude and aggressive way. I was told to go live with the purchase, too bad for you. Even Louis Vuitton client services couldn't reason with them. No customer should be spoken to or treated this way. Louis Vuitton should be embarrassed being represented by this store. Buyers Beware! read more

Awesome Louis Vuitton! I love this location! Louis Vuitton is an very upscale store and this one shows that. This store has everything including purses, sunglasses, scarfs, and luggage. The store is very clean, beautiful, and prompt. The staff are extremely respectful and friendly. This location of Louis Vuitton is probably the best in the South. If your is Nashville definitely go to Louis Vuitton at The Mall at Green Hills. read more

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Yes I went here to just look... But Donna was so nice to me. This mall is very classy and you can tell that plp who shop here have money. Donna didn't care how much money I made.. she was very nice and I will definitely save my money so I can come back and purchase a bag!!! read more

Poor service, they don't greet people. The male (Thomas) didn't take the alarm off even after I took it back he just said it was fine . Then I took it back a second time because I continued shopping and it would ring at all the stores . A lady with a horrible weave said it was fine too . I thought she had removed it . I went back the next day and was asked to wait (by the same lady with the horrible weave ) until she was " done" with a customer whom was roaming the store with no intent to buy . I would've been in and out because of their mistake. I finally came across a woman in the back , with authority of some sort she was lovely. Got it taken care of and apologized. I didn't go for apologies but to get it taken care of . A mistake THEY made . However , both at fault and still RUDE . Never shopping with them . read more

Great customer service experience with Chanel (?). She was very chatty, pleasant and helpful--I purchased my first LV (a Neverfull in the damier) and she was very accommodating as I wanted to compare the GM and MM sizes. I was offered a beverage upon entering the store, and thanked for my purchase a few times. I had a great purchasing experience here at the Green Hills Mall. read more