I want to take a moment to express my sincere gratitude to Louisa for her exceptional service in helping my spouse and me find our dream home as first-time homebuyers. Louisa's expertise, dedication, and unwavering support throughout the entire process made our homebuying experience truly remarkable. Right from our initial meeting, Louisa impressed us with her professionalism and genuine interest in understanding our unique needs and preferences. As first-time buyers, we had numerous questions and concerns, and Louisa patiently guided us through each step, ensuring we felt comfortable and informed at all times. She took the time to explain the intricacies of the real estate market, helped us define our priorities, and provided valuable insights that proved crucial in our decision-making process. What sets Louisa apart is her exceptional knowledge of the local housing market. She has an impeccable grasp of the neighborhoods, pricing trends, and available listings, which allowed her to curate a personalized selection of homes that perfectly matched our requirements. Louisa's attention to detail was impressive, as she proactively researched and previewed properties to ensure they met our criteria before presenting them to us. Her diligence saved us significant time and effort. Louisa's commitment to our search was truly commendable. She accommodated our schedules, promptly responded to our inquiries, and flawlessly coordinated property viewings. Louisa's keen eye for detail helped us identify both the positive aspects and potential drawbacks of each property, empowering us to make informed decisions. Her expertise in negotiating contracts was evident as she skillfully advocated for our best interests, resulting in a favorable purchase agreement. Moreover, Louisa's warm and personable nature made us feel like we were working with family. She genuinely cared about our happiness and future well-being, consistently going above and beyond to ensure we found the perfect home. Her enthusiasm and unwavering support never wavered, even during the most challenging moments of our homebuying journey. We are immensely grateful for Louisa; for her exceptional service and expertise in helping us find our dream home. Her professionalism, dedication, and genuine care for her clients make her an outstanding real estate agent. As first-time homebuyers, we couldn't have asked for a better guide through this process. We wholeheartedly recommend Louisa to anyone seeking a knowledgeable, reliable, and personable real estate professional. Thank you, Louisa, for making our dream a reality!!!! read more

My resolution for the Year 2015 was to celebrate my wife's Birthday in our new home. A friend introduced us to Louisa! What an amazing energy she brings to the table, she is fantastic, very understanding, accommodative.... In our first meeting with Louisa, we knew that we have chosen a perfect realtor who can help us to get into our dream home and we were on a strict budge & timeline (Before April 22 2015). In addition, we had definite requirements of number of bedrooms, bathrooms and square footage. Louisa showed us different homes each week and we rejected most of them, too small, too expensive or in the wrong part of the city. At times we were very frustrated with the whole process. However, Louisa was always positive and kept us motivated to go on with our search for the ideal Home, and to get the best value for our money in this competitive environment. She listened to our comments, took our feedback and only showed us houses that fit within our budget and requirements. She took great patience in explaining the dynamics of the sellers' market and guided our thinking and actions. Finally Louisa found us our ideal home in Danville, we request if she can arrange our home visit even before Open House... as expected she organized the visit and took us there. At first look, we fall in love with this house. We shared our desire, with Louisa and asked her to get us in this house anyhow. She provided solid guidance in structuring our offer, which was accepted. At this point, Louisa got really busy with inspection reports, moving the financing process along with the loan officers of our bank and coordinating actions with the managers of the title company. We were planning to do a few improvements in the house, Louisa has team of contractors... you just name it and she will do everything to make the things possible and most importantly within your budget.. We were in good hands with Louisa! She made our dream true and we celebrated my wife's birthday in our Sweet Home ! Louisa is not only a great realtor but also a best buddy, a competent professional and pleasant to work with. We highly recommend her; she is the best realtor in the bay area. read more

Let me first start off by saying WOW. Louisa has been absolutely outstanding through the sale of my home. She was my agent when I bought my first home and I knew that there was no other broker that I would use to help me sell my home. Louisa and team are extremely professional and prompted. We were able to get my home on the market, close in 39 days, and get me over asking. Now if that is not outstanding work, then I don't know what is. Louisa made sure to keep me updated on a regular in terms of the progress of the sale, what next steps were going to be, and if she required any additional information from. I was happy to do this as it made the sale of the house a smooth transition. She would either follow up with me by email or call me directly. She was in constant communication with me, which was awesome considering that she has other listings she made me feel like I was her number one client. The personal touch that she provided absolutely reassured me that I selected the right person to work with. Louisa went above and beyond my expectations. She is the type of Broker that is friendly and very personable, but also aggressive when she needs to need be especially during negotiations. Louisa understands that she is working for you and will do everything in her power to make sure that you get the best deal. I was very happy with her direct approach. It made it very easy to understand what was needed from me and vice versa. In this market being aggressive with finesse is an absolute requirement and she displayed. I would definitely work with Louisa and the Excel Realty & Mortgage team again. I have already hired Louisa to find me my next home. If you are looking for a Broker and team who will go the extra mile, then look no further Louisa A. Bortoli is your person. She will bring her A+ game every time! read more

Louisa is the best!! As a first time home buyer the whole process can be overwhemling & very stressful...Louisa made myself and my fiance feel comfortable and helped to ease some of our stress. She is so patient and always available for all our millions of quesitons. At times we felt confused and couldnt make up our minds and she always helped ease our minds and reassured us that we would find our dream home. She definitly exceeded our expectations on every level. She is always so timely in her responses...even late night texts for quick questions that come up, she always responds. Feeling like someone cares about you and wants to make sure you are compfortable with your choices is so important, and that is exactly how she is. She is definitly a delight to work with and as we get ready to close on our new home...I really thank Louisa for all of her hard work and dedication to helping us find our "perfect home". read more

Louisa did a wonderful job helping me get my house ready for sale and bringing in multiple offers over asking price in less than 1 week! She made selling my home a really painless process with results that greatly exceeded my expectations. She was always available to answer questions and help me through my first home sale experience. I would highly recommend her to anyone looking for an outstanding real estate agent. She really went above and beyond and I would hire her again in a heartbeat! Her advice and contacts really paid off. I was really nervous about having a long drawn out period of showing the house but she came in and held open houses 4 days in a row and I had 3 offers within just a couple of days. She treated me like part of the family and always made sure I was comfortable with every step of the process! read more

Louisa is great! My corporate relocation company contacted her to help me find a rental. She took the time to find out what I was seeking and put together a great list of properties to show. She helped me find a rental that I'm very excited about, definitely not a place I'd have found on my own. After I decided on the property, she took care of all of the paperwork which allowed me to return home a day early. She handled all the communication with the property owner and the next day she had the lease documentation in my inbox. Louisa is classy, professional and fun. She answered all my questions, she was responsive on the phone before and after the tour. Louisa gets things done! The whole experience from start to finish was perfect. I highly recommend her for your real estate needs! read more

Louisa did GREAT job in helping us short sell our home this year. She first came to visit us and explained so much in detail about the process. She made sure that anything that she does in regards to our house she made a excel format where she keeps the records of the dates and the procedure she does. She kept us in the loop throughout the whole process so we were aware of each steps. she understood all the questions we had for her and answered us very professionaly and friendly..she understands it was a emotional situtaion short selling our house but was very postive throughout the entire process. We recomend to everyone.. Thank you Louisa.YOUR ARE FANTASTIC. read more

Louisa is an absolutely wonderful person to work with. She helped us through many steps in our journey for searching, selecting, and closing on a home. She is extremely thorough in her work and in her knowledge of the area. She also helped co-ordinate every single activity related to our search: search-offer-inspections-repairs-insurance-escrow and finally closing!!! We were extremely lucky to have found her - her command over the tri-valley and reality business definitely worked in our favor! We highly recommend Louisa as your real estate agent - you will have an almost hassle-free experience in your journey of home-buying!! read more

When we had to sell our rental home, we immediately thought of Louisa! She helped us sell our primary home a few years ago and we knew she was the right person to help us again. She understood our dilemma and took upon the challenge. She was determined to find the perfect buyer and she did! She worked around the clock, even while on vacation, and worked her magic to get the job done in a timely manner. She understands the clients needs and works extremely hard around the clock. She has the knowledge, determination and experience. She is outstanding! Great job Louisa and many thanks for helping us sell our home..again! read more

We knew it was a great time to buy a home in todays market but what we were really worried about was selling our current home first. Louisa made the process so smooth that it exceeded all of our expectations. She did a great job of marketing our home and we quickly received offers on our home and went pending right away. She then helped us find our new home in the exact school district we were hoping for. We couldn't be happier and would definitely refer Louisa to all our friends and family read more

Louisa made a great impression on me two years ago when I met her. She is very personable and has great knowledge of the real estate market. Remembering that experience, I asked her for some help on our real estate needs and she really came through for us. She is a strong negotiator and was quite thorough with the entire transaction process. Louisa made us feel confident about the decision we made and we are very pleased with the results. 5 stars. As good as it gets read more

Louisa did an awesome job when it came time to short sell our home 3 years ago. Her inital visit was to just talk things over with my husband and I. She explained the Pros and Cons of keeping verses selling our home. She understood that it was an emotional situation. She was always positive during the entire proceedure. We have recommended her to other families that find themselves needing to sell thier home. Raquel M. read more

Louisa is amazing -- very savvy, a go-getter, and a great and timely communicator! We wanted to sell our condo, and she smoothly guided us, clearly explained all details, and kept us in the loop all along the way. She really went way above and beyond throughout the whole process. We were incredibly pleased with the results she delivered and highly recommend you consider her as your real estate agent, too. read more

Louisa is the ultimate professional. She knows her stuff and made me feel like I was her only client! She took great care of me when I inquired about selling my home. She explained several options and really made me feel like she cared about ME and not the money she might make if I sold my home. I highly recommended Louisa to anyone who desires an awesome experience while selling or buying a home. read more

Louisa was great to deal with! She guided us through all of the processes of buying the home that we plan on being in for quite a long time, in a very timely and effective manner. We have also dealt with Louisa on the selling of our prior home 4 years ago. Whether you are buying or selling, Louisa is an excellent realtor to work with!! read more

We bought a condo through Louisa and have been very happy. She wrote atleast 20+ offers without ever complaining or any pressure. And her response time to emails and texts is amazing. Typically, under 15 minutes. We have already recommended Louisa to our cousins and friends and happy to provide a recommendation here on yelp. read more

Louisa's expertise helped us quickly sell our home and purchase a new one. With the decline in the real estate market we had concerns, however they were quickly put at ease with her excellent customer service and negotiation skills. We are very pleased with the results and highly recommend this agent. read more

Louisa was an amazing realtor to work with. She was always available to answer any questions we had. She worked hard to get our house sold--always with our best interest in mind. We would definitely choose her again for buying or selling a home! read more