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    Louise Johnson, LMSW

    5.0 (1 review)

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    2 years ago

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    Old Town Psychological Services

    Old Town Psychological Services

    2.1(7 reviews)
    1.4 mi

    Anna has changed my life. She makes me feel like I'm talking to a girlfriend over cocktails and…read moretells me like it is, which is what I wanted. I needed someone who was a straight shooter and acted as more of a life coach than a traditional therapist and that's exactly what she is. Her being only a few years older than me allows her to understand things like social media, texting, current events etc, plus being from the area she's familiar with the pressures of a small town. Two of the other therapists there Greg Hamilton and Theresa Stack I know from high school in Elk Rapids and they're good people and the front desk staff are friendly and welcoming. They've taken the time to get to know me we have a rapport. I feel bad sometimes that I'm taking a session from someone who has had a legitimate traumatic experience, but I've learned so much about myself over the last year and it's great to not have to unload even the most minor everyday stressors onto your friends and family. Everyone should have a therapist. :)

    BELIEVE EVERY REVIEW YOU READ about this place…read more I called this office on 5/13/2026 to schedule an appointment. The receptionist took down my personal information including health insurance information and then said "I've checked your health insurance" and let me know that she'd call me back either by the end of day or tomorrow to schedule a new patient appointment. I'm writing this on 6/5/2026 and nobody ever called me back. It appears that for years they've been doing the same thing and making all kinds of excuses (as you'll see in all the other reviews).

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    Old Town Psychological Services - Only phone call with practice.

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    Only phone call with practice.

    Traverse Health Clinic - We offer primary care and behavioral health/counseling services all under one roof

    Traverse Health Clinic

    3.0(10 reviews)
    1.1 mi

    They show up to Pride events as if they are allies, but I found they are transphobic. I told them I…read moredidn't want what was "assigned at birth" on my record and they should leave what I entered on intake forms. They said ok but then changed it without telling me. I had to find out when I saw it on the end of visit sheet. They never discussed it with me, just went ahead and did what they wanted to MY record. They refused to change it back stating that doing so "wouldn't reflect reality" and "would be false." That was right after telling me how proud she is to work for a clinic that supports the trans community. That isn't support, it's the same bigoted rhetoric used on trans people re birth certificates, state IDs, passports etc. It's the same hate being thrown at us from all directions now days. They claim it'd somehow be illegal to have a correctly matched gender on the record, which is ridiculous since it's just a demographic box. Being trans is documented in the medical part of the record. They claimed it's for preventive care and that the EHR would recommend the wrong care, as if providers can't think through that with their individual patients. She used an example for something which wouldn't apply since I no longer have those parts and, by her logic, trans women on hrt would never be recommended mammograms. She made a lot of other nonsense claims but the reality here is that trans people have different medical needs than their cisgender counterparts and adding a wrong gender to the medical record does nothing to address that reality. My record at Munson was my correct gender for many years and there was never a problem so these arguments are nothing but gaslighting. Trans people deserve to have correct records same as birth certificates and other documents. I thought the call was in good faith but it became clear that she had only called me (my complaint was sent in writing) in order to be condescending and rude. She kept saying I understand your perspective then immediately told me it's wrong while repeating the same illogical, made up, bigoted reasons and claiming she's not medically trained when asked for specifics on things she was stating. She wasn't trying to understand anything, rather she was gaslighting me. It was all yet another horrible experience with transphobic medical providers. The worst part about this one, tho, is they're constantly pretending to be allies. They also demanded urine drug screens and controlled substance contracts for prescribing a hormone I've been on for nearly 20 years. Never had any issues and never had anyone ask me to do that in all that time. They were unable to provide any medical or legal basis for this but continued to demand it anyway. She said they can still provide me other healthcare and seemed shocked when I said no. I'm supposed to be ok with getting care from a clinic where they not only disrespect me on my record but also refuse me medically necessary care that I've been on for decades, with plenty medical documentation behind it, solely because I won't sign some b.s. contract or submit to urine screes neither of which have any medical or legal basis. Any provider who would ignore my extensive medical documentation and repeatedly dismiss how I feel about their bigotry and medical coercion, and who would gaslight me when I complain about it, obviously does not have my best interest in mind so why would I want any care from them?? I thought it was interesting that shortly after receiving my complaint the medical director gave notice. He didn't state his reasons. Maybe it's because they are hateful hypocrites or maybe it's because they aren't actually following the law wrt nurse practitioners who are not independent practitioners in Michigan. At this clinic they do not have a real physician overseeing their nurse practitioners in the way the law states they're supposed to. I don't know. All I know is they are NOT allies to transgender people and I'd recommend going elsewhere if you're trans.

    They are nice to your face. They have zero problem solving skills. They love referring people…read moreelsewhere if you have more than one issue.Once you have any psychological or psychiatric issues you're told to go somewhere else. They have no problem getting you all set up and doing consultations and hour long therapy sessions only to tell you that "you're not a good fit" just be cautious about using them. Honest to your face they seem helpful .

    Louise Johnson, LMSW - c_and_mh - Updated June 2026

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