Assisted Family Care has just begun providing ECF services to non-veteran clients. My 19 YO child…read morewith intellectual impairment, severe autism, and extreme anxiety was a client of theirs for roughly 5 weeks. During our time with them, it was a constant struggle and I now feel that they were poorly equipped to take on ECF services. The director, Tyson, never provided clear guidelines for how to work with them and HE dictated the days/hours for service with zero regard for what me & my child really needed. During the community integration outings with the care provider, my child was constantly harassed to "have a plan", ridiculed about the mileage and/or distance they were having to drive to take her places (to the point of tears and extreme anxiety every time they were going to be venturing out in the community). There was little to no assistance with activity planning, the care provider was short tempered and even yelled at my child on multiple occasions, they would pick her up late and drop her off early resulting in loss of CIS hours. When I spoke to the HR person (Shelley), she assured me that we would figure it out together and that she appreciated the open dialogue. One 1/2 months after starting services, she came to finally do our orientation. I expected this meeting would result in clearly defined parameters regarding mileage, distance, cost, and scheduling (having asked those questions of her previously and having stressed my child out about it during every outing) but no such information was provided. When I escalated my questions and requests for help to the director, he basically told me that I was being rude/aggressive (I most certainly was NOT) and that he was going to need to discuss with his staff whether we were a "good fit for them or not". He assured me he would get back to me before our next scheduled visit (5 days later), but he NEVER got back to us. My child sat in the window for and hour this morning waiting on the care provider to pick her up. When she never came, I reached back out to Tyson who THEN informed me via text that "we were not a good fit for them and that he would let my service coordinator know". Moral of the story, they do not know how to deal with people who are neurodivergent, they have no ability or willingness to assist with schedule/activity planning, they are poor at time management and communication, and they are adverse to questions or constructive feedback. I would NEVER recommend them to anyone seeking CIS services through ECF.

Welcome to Assisted Family Care, where you can find a trusted and professional homecare provider in…read moreMiddle Tennessee; Tennesseans serving Tennesseans. We are a family owned company, not a franchise, with the focused goal of helping those in need when they need it most. Whether you need assistance just a few hours a week, or need 24-hour care - we are here to help. So, if you want a professional company that feels more like a family, look no further; you have found just that with Assisted Family Care.