Love supporting small local businesses and this one is worth it! Prompt, courteous and…read moreprofessional. Prices were explained once problem was diagnosed and were very reasonable. Highly recommend!

From the owner: At Crossroads Appliance Service & Repair, we have been fixing washers and dryers, refrigerators,…read morestoves, and all kitchen and laundry appliances in Loveland and Fort Collins for over a decade. We offer a wide selection of parts for your everyday appliances. We also do warranty work for many manufacturers and we have a large selection of refurbished appliances available for purchase. Call us today for more information.

This has to be one of the worst companies I've EVER dealt with. Their first service call was in…read moreJune, it's now the middle of October. And the issue they originally came out for is STILL not fixed. Add to that, every time they come out to "repair" my washer, I end up with the same problem as well as and additional problem. 5 times they've been out to "diagnose". 5 times they've been out to "repair". After the 5th "repair" my machine won't even turn on to start a load. 3 days of calling no returned calls. Ben, the "service manager", is apparently always in a meeting. So 10 days wasted waiting for incompetent repair men. Countless dollars waisted on a service plan to cover repairs. It seems the only thing this company is interested in is milking warranty work to get from the warranty without ever actually fixing an appliance. And as an added bonus, every time Ed was out here to diagnose he told me "it's not throwing any codes, so it doesn't look like anything is wrong"

I called and spoke with Andrew (front office) and Ben (tech/supervisor) about the transmission in…read moremy Maytag Bravos XL top load washing machine - I was struggling to get a parts kit installed that I had purchased elsewhere after disassembling the unit myself and they were very helpful. I was trying to buy the correct parts from them and even though they referred me to the distributor in Ft Collins, these guys answered my questions and talked me through ideas even though they didn't make any money off me. When I need billable services in the future, I am calling them.

I am so happy that Victor came to my house and got my refrigerator up and going. He leveled my…read morefridge which the delivery guys could not due. He showed me the switch for the ice maker. It was hidden behind the ice cube door, in a weird spot. I was fit to be tied until Victor. He's a great selection for service. He's honest, nice and cares about his client. If I have any more appliance problems I will definitely call for Victoria. Thank you, Cris Wilkinson

We had an easy and efficient process getting a new washer. Bruce and Brandon were incredibly…read morehelpful and polite during the delivery! Thank you so much!

Noco appliance was recommended to us by another local appliance company. I wish I'd researched…read moreNoco appliance more thoroughly before committing time and effort to work with them. Communication is absolutely terrible, Marcus no showed / no called on multiple appointments. When he did show, he was several hours late of the window they had established. They did send Jamie on a weekend but all she managed to do was make our machine completely broken as opposed to just quirky. So now we're stuck with a washer that worked a bit before and now doesn't work at all and they won't respond to calls on what the plan is moving forward. They've broken their express commitment to fix the problem and don't have the courtesy (or bravery?) to simply tell us they're not coming back. It's ridiculous to us that they won't even respond to come and get their brand new part out of the washer before we get rid of it to replace with a new one. We're just absolutely flabbergasted at how much this company doesn't respect their clients time , with all the no call/no shows, late arrivals and capping it off with their ghosting. I cannot stress enough that if you need work done on your appliance, look elsewhere.

From my call to Jaimie to schedule the appointment for a dryer repair to Marcus taking the drum out…read moreand replacing the old gasket, throughly cleaning it and replacing the heating element my experience with No Co Appliance was incredible. Friendly, knowledgable, got me in quickly, arrived right on time. My dryer works like a dream. It must have been going out for a while as it now completely dries a load in way less time. The price was fair for the quality of service I received. Thank you.

They screwed up on our large carpet order! Installer gave them dimensions in YARDS (per usual) girl…read morethat took the order turned it in as FEET (clueless) therefore, we were short on carpet! In a larger area had to turn the carpet the other way (wasn't measured right!) and put THREE TO FOUR SEAMS in it instead of ONE! They're screw up cost us about $800!! Not to mention time, anxiety, and our house was torn up for a week. Depot did NOTHING to make this right or even acknowledge they screwed up! Suggestion wouldn't buy carpet from them!

I just came in here for snacks because I was in the area. So they got me doing their work for them…read moreby having self-checkouts instead of cashiers and they have an annoyingly cheery girl watching the self-checkouts telling me to have a nice day instead of ringing up my stuff.

I had meeting with a client, and I needed a new multi-port hub adaptor. Normally, I never buy…read moreanything from a retail store especially cables, adapters, and other accessories. I'll usually go with DHGate or AliExpress. However, this time, I didn't have a month for it to be delivered to my hotel. So, I did the research the evening before, and found one in stock at this Best Buy. They actually had three different versions for around $30.00, and all were made in China. Of course, the abovementioned vendors offered the adaptor for a quarter of the price, but again, I didn't have time to wait. As for friendliness, the cashier was nice, but zero, "Do you need help?" for a staff member, and I was the third person to enter the store at 10;03 MST.

Santana oversold me on a very expensive system that's ridiculously difficult to make work…read moreconsistently. the SAVANT system. stupid expensive. stupid me for buying it. their " team" is lead by an arrogant know it all Scott who has no idea about what a bossy little prick he is. the techs are good and competent and nice guys but the tech support system, ie, the sales guy, the job coordinator, the scheduler, the system they have SUCKS. I wish I had never got in business with them. go to listen up or another professional home theater setup compan and you hopefully won't be talked down to, ignored and oversold/overcharged for things the ordinary person does not need.

All the staff we dealt with were amazingly helpful and very knowledgeable. Kept us from making an…read moreexpensive mistake that would've caused unnecessary mods on our condo. Desiree even went out of her way to ensure our appliances made it to her store on her day off, and called to make sure we were notified. We are so thankful

Avoid at all costs - if you get a working machine great, if you don't you're out of luck and money…read morewith this company. Long story short - they delivered 2 "brand new" washers with huge holes in the drum and are taking no responsibility and we have yet to receive a refund or confirmation of a refund and it's been almost 3 weeks since our order. We bought a brand new Whirlpool washer/dryer set on 4/26/25. All seemed well and John Hartley the salesman seemed helpful and kind. We ended up buying brand new (instead of scratch and dent) to avoid any possible issues down the road. Delivery was 4/29/25 and within 20 minutes of the washer being installed and running the test cycle, water was leaking all over the floor. The delivery people refused to come back and check their own installation. We called the store and was told that we needed to call Whirlpool to get a technician out to look at the machine. The technician arrived on Thursday (5/1/25) and the moment he took the cover off the machine he noticed a huge hole right in the drum which was the source of the leak. He actually told us that this was caused by either the delivery team dropping the unit or someone mishandling and dropping it at the Appliance Factory warehouse or somewhere along the line from the manufacturer. We called Appliance Factory back and asked them to send out a new machine - we were extremely patient with them but frustrated since this was brand new, but mistakes happen right? They delivered another brand new machine on 5/8/25 and I personally went out to meet the drivers and had them open the cover on the driveway and it revealed another even bigger hole in the drum. I rejected the delivery and they took the machine away and since we still had the old broken machine in our basement I demanded that they take that one as well since what were we going to do with a broken washer? We decided we no longer wanted the dryer either since it was clear to us they are selling defective machinery and have no integrity behind the products they are selling. We have talked with management (Doug) and John 5+ times since this entire situation and they do not stand behind the products they are selling and are quick to throw the manufacturer under the bus. If you encounter an issue with anything you buy from them, they have no repair team or refund process that doesn't involve them getting a credit from the manufacturer before releasing your money back to you. They will continue to hold your money hostage and claim that everything is "above their paygrade" and "out of their control". They also told us that they found 14 units with holes in the drum that were supposedly "new" so who knows what they are actually selling to you. Doug (the manager of this store who avoids getting on the phone and prefers his salespeople be the buffer between him and customers unless you call the president's hotline) has no integrity, compassion, or thought behind his actions. I have attached pictures of the drum holes as evidence. Save yourself the trouble and buy from a big box store that is easier to work with and doesn't hold your money hostage.

Jim came to our home and was honest, and managed to temporarily fix our washer until our part comes…read morein. He took a picture of the issue under the machine, and then showed me what a working one would like like. I would highly recommend his services to any friends and family.