Amazing service. Timely and very knowledgeable. Honest work and pricing. Had the truck up and…read morerunning in no time.

We broke down in a 40 ft RV on I-30. First called…read moreFreightliner who gave us an estimate to diagnose of $700 plus towing the RV to Little Rock. Luckly for us we discovered Samuel at G at G who got us going enough to get to his shop. We spent 3 days and nights in his shop because we wanted a new part. Ultimately, Samuel refurbished our part and sent us in our way. We would have been back on the road straight away had we let him do that the first day. We found Samuel and his teem to be very knowledgeable and fast in finishing the job. Thank you Samuel!

I reserved a U-Haul through this place to be picked up at 8:00 a.m. when they opened. When I showed…read moreup, nobody appeared to be there, since the lights were off and the door was still locked. I knocked on the door and tried the door with no results. I called the number on the building, I called the number on the U-Haul website, and I called the number I found online and never got an answer. I called U-Haul customer support to see what I could do, and after a few minutes on the phone with them, someone pulled up in the driveway and went inside the building. I waited to see if they were opening, which they were not. A few minutes later, two people walked out of the building. One came out and asked if I was needing help while the other just went and sat in a truck. I stated yes I need to pick up a U-Haul trailer. He said let me drop off this paperwork. He walked across the street to the truck stop, and the other guy started backing out. The one in the truck pulled up next to me and asked what I needed. I told him I've been waiting to pick up a U-Haul trailer, and still haven't been able to get a hold of anybody. He began getting loud and rude with me stating that they were no longer a U-Haul dealer even though there were six or seven U-Haul trailers and a truck sitting on their lot. I said to him you still have trailers, you still have the sign up saying U-Haul dealer, and you are still linked on the U-Haul website. He started screaming and said I don't give a f*** what that says, we're not a f****** U-Haul dealer, they just won't come get their s***. I raised my voice and ask if he was going to get me the trailer that was reserved from their property, and he told me in a loud aggressive voice to get the f*** off of his property. He didn't have to do s***. I 10 out of 10 would not recommend using this company for any sort of business as this is obviously how they treat their customers based on other reviews as well.

06/09/21, FIRST OFF BELIEVE THE REVIEWS ON THIS PLACE…read more.. On this date I pulled into the T/A Truck Stop in Prescott AR with a bad water pump on a Volvo D13 engine. Had (mechanic) at the T/A as a professional mechanic to validate my self diagnosed water pump issue which he did. Well if you drive a truck for a living? We all know how getting any work done due to corporate rules at a T/A can be expensive. Just giving you the story foundation. So this Carlton Truck & Trailer Repair service was literally right across the street and I went to ck them out as to hopefully a better over all price. Well labor was cheaper then T/A and they were willing to order a water pump out of Texarkana approximately one hour away without an UPCHARGE I believe is what T/A calls it for pick up and delivery. So I'm thinking because T/A referred them and price was better I'd have them do the work . (Now you have to understand I'm a very lite hearted type person and I love to joke around for a smile is much more pleasant to deal with then a frown). So onward, I walked back over to the T/A paid my diagnosis fees and lost my spot in the shop when I pulled out in order to cross the street and pull in to this Carlton Shop. Once I pulled in myself and two mechanics I ASSUMED were cuttin up and joking around while they attempted to lift my hood. Well it was OBVIOUS none of them knew how a hood latch on a Volvo works and were trying to open the hood from the outside, when the truck hood latch is on the inside of the truck. I was standing on my door steps with my hand on the latch ready to pull. While Laughing at a remark made. Just about that time the shop Mgr I assume being as my description to people at T/A stated this was NOT the owner, who is evidently a tall heavyset man. This guy was tall with a scruffy grey goatee slender and older then the other two guys that were there, walked out into the bay. ((Laughingly)) I asked out loud to all three " you guys sure ya know how to work on a truck when ya can't even get the hood open"? And suddenly even though the two other guys were laughing and giving me a hard time back. The guy from the office looked at me and stated "F*** You" get your truck out of my shop!". At first I THOUGHT the guy was joking himself being he was looking at a potential $1.5 to $2k dollar repair job. But when I questioned him ( "are you serious bud?"). He stated ("you heard me "get the F*** outta my shop"). Sorta in shock I stated (" hey bud I was just joking around I wasn't serious, if I offended you I APOLOGIZE! It was not my intent"). But again he made the same remark and told me he didn't need my business. Note* from the looks of the shop? he truly did. While this was transpiring, the other two guys looked at me as if to apologize for this guys attitude and walked away silently shaking their heads I believe in as much disbelief as myself. So I went back across the street and commissioned the T/A to perform the work. HONESTLY FOLKS! With this guy as the possible Mgr? Or even worse possibly the actual owner? I did not care that T/A was going to charge me more money! For even IF this guy had walked across the street to the T/A and apologized to ME for his attitude. I wouldn't have taken my truck back over there. For as I was pulling out of his shop he yelled at me one last time stating. (" Hey just know the Volvo shop in Texarkana only had one water pump and I already bought it for your piece of S**t truck and it's in route right now to be delivered. So when T/A tells you they can't get a pump because I bought their last one? You can WALK back over here and I MIGHT sell it to you, but; know this; IT WON'T BE CHEAP!.... I immediately called the Volvo shop to validate whether or not they only had the one pump which turned out to be true. But this man had lied for the delivery truck had NOT left the shop yet. Also he lied as to already paying for the part, he ordered it on account according to parts dept at Volvo. I explained the issue to the Volvo guy and asked if I could still buy the $522 part. He said yes I paid over the ph with a card and part was delivered to me AT the T/A. Boy! Ya can't imagine how tempted I was to walk over with part in hand. Stick it in his face so to say and truly tell him what I thought. But! God's word says " Vengeance is mine saith the Lord" and that's good enough for me. So hopefully this helps someone out and know that if this app would allow it? I would have given this shop a (-5 star review) may the good Lord bless each and everyone.

I was traveling from Texas to New York in a gas RV. Broke down in Arkansas these guys came out to…read moreprovide assistance even though they are specialized in diesel repair. Great professional people to work with. They made two trips to get wife daughter and three grandchildren to a hotel for the night. Highly recommend them if your traveling through Arkansas and have some vehicle problems.

This is a great shop to call if you need help out on the highway! Heath and his crew was on site…read morewithin 30 minutes to get fuel to our truck! Outstanding honest service.

Here is my experience with Elite Diesel and roadside services, paid up front in full for a service…read moreto my truck in the process he messed up one of my alternators I live out of state trying to get him to communicate on the solution was like pulling teeth also sold me parts and labor that I never received in total $500. I've given Colton 6 monts to fix the proble he caused wit no avail. Them wants to bill you for his time to fix the problem he and his team caused. Drove back to within 50 miles of his home base and he offered to come diagnose the issue ive been having since my truck left his shop.This is the absolute worst experience at a shop, take your business elsewhere there are way better shops that this in the are that have integrity. The other company that he works with to solve this issue is fantastic i would gladly give the a 10 star.

We paid Elite Diesel in full for parts and labor, but due to a shipping issue, approximately $500…read moreworth of work was never completed. Unfortunately, that was only the beginning of the problems. When the truck left the shop, it immediately started having issues. Over the next 6 months, communication from Colton was extremely inconsistent. Days would go by without responses, and when he did reply, he often redirected communication to the parts supplier instead of taking ownership of the situation. For the record, the company supplying the parts was fantastic and we would absolutely work with them again. My partner works out of state, and Colton assured us multiple times that he would travel to fix the issue. Instead of making Colton travel to Kansas, my partner drove 12 hours to Texas and ended up within 50 miles of Colton's shop. Colton was given over a week's notice with exact arrival and departure dates. After repeated follow-up, he finally agreed to come out. He was there for roughly an hour, did not complete the unfinished work from December, and then said the issue was likely the alternator and that he would overnight the part and return to install it. That conversation happened on Thursday. By the end of Saturday, Colton changed course and decided he simply wanted to ship us the alternator for my partner to install himself. Meanwhile, the unfinished work from December is still incomplete, and Colton is refusing to credit the $500 value of the unfinished labor and parts. As business owners ourselves, we fully understand that mistakes and unexpected issues happen. This review is not being left out of anger, but to bring awareness to how the situation was handled. Had there been timely communication, accountability, and follow-through, this easily could have been a 5-star review. Unfortunately, in our opinion, the lack of communication, integrity, and resolution turned it into the opposite.

Called them for road side service. I was put out of service at the east bound I-30 scale house…read more They told me they would be right out. Hour and a half later they're still not there and would not answer my phone calls. I found someone else that fixed the problem and they still did not show up even yet nor answer their phone. When I called it rang one time then click. Sorriest outfit I found in 35 years of trucking :-(

Hack shop......had my 2012 volvo towed in there on july 31, for low oil pressure. ....they changed…read moreoil pressure sensor.... $645.....didnt fix problem....told me it was oil pump.....had wife drive there pick me up 300 miles away.....they changed oil pump.....still showed low pressure.....broke my oil fill tube did not replace it.....put manual gauge on......has great oil pressure....so they roll it lut tell me to come get it towed so ewhere else and i owe them $2700....so i talk to parts guy at volvo....says it has 2 oil pressure sensors, so i pick one up put it in myself truck fixed....but still had to pay them $2700 to get truck.....plus they replaced airfilter? what does that have to do with my oil pressure? ...wouldnt let tnem work on my bicycle......they just there to rob you