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    Loving Touch In-Home Care

    1.0 (1 review)
    Closed 8:30 am - 4:30 pm

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    2 years ago

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    Constellation Health Services

    Constellation Health Services

    1.0(1 review)
    0.6 mi

    Dear Constellation Hospice Team…read more I am writing to express my deep concern and disappointment regarding the care my mother, Lucille Cleo Day, received in her final days at Norway Rehabilitation under your hospice services. My mother was 93 years old and had been under your care since March 5th, 2025. On July 11th I received a text (copy attached) informing me that she was not likely to survive the day. When I arrived at her bedside at 10:30 AM, I found her in obvious and intractable pain, as evidenced by her crying out "it feels like there is a barrel on my chest", "oh my god my back hurts so bad" as well as facial grimacing and moaning. Although the Norway Rehab Medical Director, the Assisted Living Director and your Social Worker were all present or involved it took more than three hours to get her morphine order adjusted to provide the relief she so clearly needed As both her daughter and a retired hospice nurse, I found this delay profoundly distressing and unacceptable. In the most critical hours, when comfort and dignity should be the absolute priority, there appeared to be a serious breakdown in communication and coordination within your hospice team. The failure to manage her pain in a timely manner was not just a clinical oversight, but a deeply personal and emotional wound for my family. I fully understand the complexity of end-of-life care. But these very complexities demand clear protocols and responsive communication, especially when a patient is actively dying and suffering. I urge your agency to carefully review this case and use it as an opportunity to reflect on your internal systems. Families place their trust in hospice during the most venerable and emotional moments of their lives. My family's experience demonstrates that improvement is not only possible-it is necessary. While I am grateful for a few staff members who showed genuine care along the way, the overall experience in those final hours left me with sadness and regret. This letter is not written in anger, but in honesty. I hope you take it as constructive feedback and a reminder of the sacred responsibility your agency holds in these moments that can never be redone. Sincerely, Rhea Kennelly Daughter of Lucille Cleo Day

    From the owner: We're committed to treating people like they're family and connecting those we serve with the right…read morecare for their unique situations. We provide community-based home health, private duty, hospice, palliative care and ABA therapy through our broad network of providers.

    Loving Touch In-Home Care - homehealthcare - Updated July 2026

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