Possible scam. Came in to purchase a bed for my new home, but this company made things complicated…read more I made the payment through a link the rep gave me, however, they said they never received anything. I had to call my bank in order to get my money back.

I was in the midst of browsing and doing research on getting a new mattress. I really like how this…read morestore is set-up including the space-saving mattress corner so you're not constantly walking back and forth while trying to make a decision. Today I worked with Jimmy in finding an ideal mattress where I voiced my criteria over budget, firmness level, and support. Jimmy answered any concerns I had without judgement plus was able to help me find a mattress that was below my budget! Another feature I liked with the mattress selection was an example of the same type of bed, but different level of firmness to compare comfort levels. It was a relief that I did not feel pressured to go over budget or given a sense of rush/urgency to make a purchase when it comes to comparing salespeople interactions I've had in the past. Overall I was very pleased with my experience here. I didn't think I would purchase a mattress that day but ended up finding something that exceeded my expectations. They offer free pickup in store or if you spend a certain amount of money, that could qualify the mattress for free/included delivery.

I picked out a mattress that hurt my back and returned it. They charged me approximately $350 in…read morefees with delivering a different mattress. The second one sagged and I asked to return it. They charged me another #350 plus took away a $300 discount from the bedframe that they would not take back. So now I have paid about $1,000 and all I have to show for it is a bedframe I don't want or need.

NEVER DO BUSINESS HERE!!! They start towing your car without any notice or warning. I tried to move…read moremy car and they already were asking for $250. I have a small child with me. They are scamming people and trying to make money by towing cars. THAT IS A SHAME!!! This is really sad because it is almost Christmas time. And you have no heart or compassion for patrons. You just are money hungry because you can't meet sales quota.

The need to replace a living room chair had become somewhat of a joke in our household. It's been…read morea difficult almost 3 years so 'the chair' kept getting pushed down the list of priorities. That was, until a Black Friday ad showed up on our TV and my hub called out, "Hon, come look at this chair." "Yeah, it could work," I casually replied. I had a plan. First thing, Small Business Saturday, I stopped into J&K Furnishings in the Belle Hall Shopping Center (Long Point Road) as soon as it opened. I was approached immediately by Karen who took me over to the advertised chair. She was knowledgeable and patient, even knowing that there would be no sale. I was there just to check out the chair. Yes, it was comfortable, genuine buttery leather, priced well and was exactly what I wanted. I told Karen that I'd be back the next day with my husband. We returned on Sunday and worked with Ryan who also was patient and low key. He closed the sale. We both appreciated that he did not try to upsell a higher priced chair or other items. We actually asked for a protection plan. Delivery was set and confirmed with an automated phone call. The drivers called as they were on the way. The chair is perfect ... even our our fur son approves! The entire experience was easy. If you're looking to feather your nest, or freshen up tired decor, be sure to check out J&K. I know you'll be satisfied.

Where to start??? First, our interior designer Karen Johnson was amazing. We needed to decorate a…read more4,000 square foot new home and do it remotely. There were five of us making decisions, all also remote from each other. Not an easy assignment but Karen was enthusiastic and encouraging all along the way. Karen guided us with Power Point slides of all our choices for our review. Her assistant Emily is equally wonderful and competent. When we finally got to Mt Pleasant to sign papers and make final fabric/rug choices, Karen and Emily were so well organized that we finished in record time with no drama. The store is beautiful with a HUGE showroom floor and many sales. You can't go wrong with this store of Karen. We will be back to buy more after we move into our new home.

Typical Big Lot's store stocked to the brim with items that other stores couldn't sell at regular…read moreprice, items that never made it to the market, items that are refurbished, items with defects, and some plain old junk; but always a pleasure to browse. The furniture here looks good, but having owed a couple of recliners from a Big Lot's I don't buy their furniture anymore. I do find Big Lot's to be great for holiday decor for the house as far as pricing goes. The staff are ok, but not overly friendly.

I've always been a huge fan of Big Lots but was disappointed when their restructuring resulted in…read morethe elimination of the furniture department. Nevertheless, we attempted to stop by this past Friday night at 7 PM only to find the doors completely locked. The sign on the door states that they are open until 9 PM. Not sure what was going on.

I finally found a mattress for my son that he loves. The customer service here is outstanding. The…read moresales rep knew everything about mattresses and found one that fir my son perfect. I would recommend ANYONE to go check them out. I definitely would shop there again.

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