customer service isn't even close enough for me to rate the entire store above 2 stars…read more the only people who greeted myself and spouse was the Service Staff outside for fresh cut trees. I had walked by a cashier, about 2 other staff members and neither greeted at the very least. I ended up purchasing a fresh cut tree. but I wouldn't go back there for any other items. like gardening items, flowers, plants, roses... it's just not worth it. had the staff been trained to service their customers nicely I would return. I notice some of their regular customers are quite miserable as well.. perhaps that's the environment this place calls for- misery. I'll be sharing this all over social media!

The one year warranty is a scam and the owner is absolutely the most disgusting, rude, and…read moreunethical business owner I have ever came across. We purchased 22 shrubs from this store and a few of them seems to have dry leaves. When we mentioned this, we were told that there was a one year warranty on these plants and if they get worse, we can bring them back. We have a south facing huge backyard with plenty of sun and we brought all the plants in the backyard and placed them exactly where we wanted to plant them. We watered all the plants everyday. Unfortunately, a few of the plants that didn't look good when we purchased them became progressively worse, so we decided to go back and return them. The lady at the customer service desk looked at us with an attitude and called the owner right away to speak to us. Vince Crupi came and instantly began hurling accusations at us. He began by saying that we must have left the plants in the garage, then he said that we didn't water them enough, then he said that we have been abusing the plants in some way!!!! None of his accusations were true as we had the other 18 shrubs that are doing quite well. I tried explaining this to him and told him that I didn't appreciate his accusations since we did not bring rest of the plants to return and that his accusations didn't even make sense. When I asked him to take his plants back, he said that we could certainly leave these plants but we were not going to getting our money back. I reminded him of the one year warranty and he ordered the lady at the customer service desk to stamp our receipt "Final Sale" to void our warranty! My husband and I were shocked at their outrageous and unethical behavior. I was very upset at their actions and said that they couldn't do that. Vince smirked and said "Yes, I can do anything I want and I just did. I have been running this business for 40 years so I absolutely can do whatever I want and you no longer have any warranty as we just stamped final sale on your receipt". I told him that customers have rights and what he did was unethical. Vince Crupi then told us to get out of his store and asked the lady to call police. The customer service lady was absolutely the rudest person and came right up to my face to within one foot distance to kick us out of the store. We are a very busy family, but we intend to take legal action against this business owner as what he did goes against business ethics. As customers, we must speak up so this type of business owners don't abuse their power and behave unethical. Vince behaved like we live in a 3rd world country where powerful people can do whatever they want and the public has no rights. I felt humiliated and my rights were violated for the very first time and they shouldn't think that it's okay to do what they did to us.

Best plants....great variety and so healthy. Knowledgable ,…read morehelpful and pleasant staff. The Yonge street team is like an extended family. Amazing 2 year warranty. Canadian! Rosemarie Taylor

Absolute Garbage Company - I bought 4 rolls of sod. When I unrolled them at home, 3 were virtually…read moredead. Went back the next day and they refused to do an exchange or a refund. They take absolutely no responsibility for selling dead product. They lose at the end because I've been spending between $400-$500 per year there for at least a decade. I'll never go back there. They've lost a customer for life.

Great service, fair pricing and a good selection of plant material…read more You'll love them!

Great place, wonderful plants, lovely folks to work with.. they are very helpful and I find the…read moremost interesting plants for my garden. They can order plants that you are looking for as well!!

Terra Greenhouse is a haven for plant enthusiasts, offering a wide variety of plants and related…read moreitems. Their spacious parking area is a convenient feature, ensuring hassle-free visits. The extensive range of plant collections caters to different preferences, providing ample choices for shoppers. However, the inadequate billing counter is a disappointment. Long queues and wait times can be frustrating, detracting from the overall shopping experience. Additionally, the absence of attractive offers or discounts diminishes the appeal for bargain hunters. Thou they occasionally provide great offers but those are mostly clearance offers towards season end. Despite these drawbacks, Terra Greenhouse remains a go-to destination for plant lovers.. It would have been a 5 experience if they have great offers and less billing wait time

I re-decorated my bedroom last summer and as a final touch I wanted to add a snake plant. My friend…read moreand I went to Terra to finally become plant mamas. The snake plant options seemed endless. These plants are known to keep the air clean and are easy to care for - two absolute wins in my book. I was able to not only find a plant to take home, but also a trendy planter that matched my new bedroom decor. The best part was that an employee was kind enough to offer to pot it for us. There was a small fee for this (under $10), but it was worth it because I am not the most educated when it comes to that kind of thing. The employee was also very transparent with us when we asked if she could ensure the plant was in a healthy state, it was :). Happy to report my plant is alive and thriving! Apparently naming your plant is a thing so I'm thrilled to introduce you to Twyla ;)

Love this out of the way garden centre. This is the second time that I've been here. A few years…read moreago I picked up a Weeping Cyprus which has grown substantially. The trees here are all healthy and much bigger than you will find at a big box garden centre. This trip I found a very full Hilly Yew which was much taller than any available at other centers. The prices here are also excellent. Staff are always pleasant and ready to help!

Very nice store. Good selection of plants with decent prices. Good to visit with little kids, both…read moreindoor and outdoor, specially chicken coop - for city kids.

Another day, another garden centre as a willing hostage for my sweetheart!…read more It seems I've (we've) been on a country tour of these venues for the past few months. Another city, another eye appealing experience. There was no customer lineup here for entry. It was sunny but high humidity was in the air. Still, it the 3rd day of Step 1 for the re-opening of Ontario and it was sooooo nice to be outdoors today. This Mississauga store is mid-sized compared to recent ginormous garden centres recently visited. Indoor and outdoor product selection was great and pricing was excellent! Aisles are narrow and a shopping basket is the way to go both inside and outdoors. Staff were knowledgeable and friendly. Checkout was quick. (Just wish staff wouldn't complain about another staff being late for a shift in front customers...easily minus one star!) Parking is limited at the front entrance but there are more spots at the side of the building. Wait for it..... Yes, we came home with 5 plant additions to the home!

terrible service, I came in trying to look something for my wife, and i had to ask an employee…read morenamed gary, worst experience I've ever had the displeasure of interacting with, It took me multiple tries to get his attention because he was on his phone and was very rude and disrespectful towards me the entire time, he needs to be reprimand and taught some manner on how not to be disrespectful towards paying customers, i will not be coming here again and i'd advise not coming at all.

One of the best Home Depots I've been to Better than the ones in the US too…read moreHere the selection is much much more than the other Home Depots Had gone to pick up air vents for our home from here as they were not available in their other outlet Here I could find mega packs which I could not see in the other outlets There were excellent stuff on sale and really visible The employees could be seen in the aisles too unlike the other outlets The visibility of employees help as I could easily find what I was looking for I actually loved my experience here as I was not aimlessly looking around I was actually not clueless had the employees here helpful and could easily pick up what I was looking for I could actually see the difference in service and managed to pick up so much more Will now on visit this particular Home Depot outlet only