It's 2023 and I wanted to write a quick review to note the huge improvements this business has made over the past year. In the past it was a little difficult to find help and now there appear to be people stationed all over the building regularly. They have nice register attendants and usually have everything I need for my projects. If you've gone in the past and had issue with help or something, try them again. They're doing good things. read more

People before you buy an appliance at Lowe's please read. Bought the top of the line whirlpool refrigerator 9 months ago. The compressor went out. Total time to get fixed 1 month. Lost 1200 worth of meds and food spoiled. Whirlpool and Lowe's are piss poor to work with 7 hours to even get service scheduled. Store manager tells me it is whirlpool problem. Did I mention I purchased the 5 year extended warranty. Not worth the paper printed on. Lowe's would sell me a mini fridge to keep replacement meds at a controlled temperature. How about this Sam's did just that. I guess since covid money grows on trees. Neat thing about shitty customer service is eventually you don't have problems with bad vendors products because you are out of business. I should have got a clue when the 3rd party vendor slammed it off there delivery truck did I mention they were from Missouri and my service company is from Kentucky. I sure don't want to have this happen to you. read more

Nothing available except self~Checkout. Yet, two employees standing around helping people check out. Open some checkout lines and put people to work. read more

I give Lowes 0 stars. Customer service is non existent. They will not get another dime of my business. I spent thousands there and would not take back a $30 item unused within the return policy. read more

I am very pleased with the Carbondale Lowe's and how great they were. The reason for the one star review is how horrible corporate and the delivery place has been. I bought a washer and dryer on February 28th delivered on February 29th. Dryer had an electrical issue. Dryer was taken back and delivered again on Saturday March 2nd. Once the dryer was here and was able to use the washer had a washer issue. Came back Monday March 4th and picked up the washer. I contacted corporate and they have been no help at all. The delivery terminal manager has been supposed to call me since Monday nothing. I had to go back to the Carbondale Lowe's to figure anything out. Corporate would only tell me wait in the manager from the delivery place to call me. They never did. They canceled my order and never contacted me. When at Carbondale Lowe's found out they said I spoke with them since Monday and I have not. It is very disappointing how not costumer friendly corporate or the delivery place has been. read more

I am writing this letter with a laundry list of complaints regarding my most purchase and installation from this company. I'll explain my dilemma from the beginning December 20 of 22. I went into the store number 493 in Carbondale to purchase a gas cooktop I received a detailed, expectation sheet explained with my expectation, should be throughout this process your technician/employees first failed to contact me within two business days to schedule a convenient time to conduct the detail. No one reached out until January 8 of 23 to inform me a technician will come out on January 9 of 2023 to take measurements once the assessment was complete I never received a complete quote for my review. I called the store 493 on January 11 of 2023 and Lowe's had not had no record of the measurement in their system. At this point I have not received one phone call from any of your employees with any updates I spoke with Jessica on January 30 of 2023 for her to instruct me to call the manufacture Samsung and provided the phone number after telling me the cooktop will arrive on January 31 and then got cursed out by Samsung employees for calling a number customers should not have. I called Loris Lowe's store for 93 back on February 1 of 2023 and spoke with Jasmine. Who stated she had no indication that the cooktop had been in fact shit I called back on February 7 of 2023 and spoke with Desiree at the installments dinner and will a store employee who bought them for me that they were still no cooktop delivered , I finally received my first phone call on February 8 of 2023 to schedule the installation if you don't realize my frustration by now I will make sure you do expeditiously with regard to customer service, communication, organization, and professionalism. The store is grossly lacking as a customer spending hard earned money in an establishment I expect a certain level of customer service let alone common courtesy I find a disappointing and disheartening to learn this is how business is handled and how customers are treated there is no reason as a customer. I should have to initiate communication to find out what is going on with a service that has been paid for this is honestly one of the worst experiences I've had when making a purchase, and I'm very displeased. I will be sure to post my experience on Google yelp and any other reviewing outlets I can manage to find as a warning to future customers as to how business is conducted at store number 493 in Carbondale, I hope in the future your store invest more into customer service training because this is unacceptable after finally receiving installation appointment with them with the rep calls the next day to state the technician has scheduled a family emergency on my installation date read more

I ordered & paid on-line for building materials for curbside pickup. Upon arriving at the store and calling in to have my order brought out & loaded, I was told that they have nobody available to do curbside & I would have to do it myself. When I asked for store manager, this person was not in store. And no supervisor would answer their phone. I will shop elsewhere from now on. read more

I have waited over two hours for my flooring that was supposed to be pulled the day before the pro desk attendance were rude and thought it was funny that I've been waiting two hours for some flooring read more

Wanted to get new window installation. Confirmed appointment. Took off work. No show! No call! No apology! Never again! Hello Home Depot read more

Lowe's service at this store is sub standard. Not enough checkout and red jackets running everywhere and supervisor AWOL. Burning my Lowe's credit card! read more

I have been waiting an hour for curbside pickup for 2 items. 2 items and it took them an hour to call me and tell me they can't find one of my items. I HIGHLY RECOMMEND they remove this service immediately. This was absolutely ridiculous. read more

This Carbondale Lowe's is an insane asylum of the worst kind. We picked out a front door shown in the store, a salesman told us they did not have it, could not get it, and we could not take home the item on display. That was months ago, we finally settled on a different door from their in-store stock, and a storm door, and paid $69 for them both to be delivered "on Tuesday." They never arrived. Ever. We made 4 more trips to the store, because no one ever answers the phone, and the deliver people would not answer the phone, and on the first trip, the service desk said, "We do not do deliveries anymore." Over the next several trips, when we arranged for someone with a truck to pick up our doors, they said one time "they are out on the truck," on another time "they are not in stock." Finally, someone competent was found in the store, who located the doors, but my husband had to mark them with his name, so that they might be found and loaded when our truck could be arranged to return again. The $69 was refunded. In the past they failed to deliver major appliances when agreed, causing our contractor to have to come back repeatedly for installation. Who is running this madhouse? read more

when staf sees you in an aisle they actually vanish, the ones that don't it's either "not my deartment' or "let me get someone and more disappearing act! spare yourself,,,,avoid at all costs!!! read more

Feeling sorry for the Lowe's delivery guys. Corporate has changed the way they schedule deliveries and mislead and anger customers. Not a good business plan for the employees and definitely not for the customer. How hard can this process be! No wonder Amazon is eating everyone's lunch. read more

I will never purchase from this Lowes again. I ordered a garden bed and raised plant bed online. Easy, right? Got the email notification the items were ready to be picked up. I noticed the raised bed looked dirty, as if it had been used and returned. THAT should have been my red flag. It had plastic ties holding a part in. I couldn't see behind the part so asked "where are the legs?". I was assured they were behind the part. I brought the items home, cut the plastic ties, and... one leg. ONE. So not only was it a used return, but after being returned someone thought it was ok to re-stock it without all the legs. I pack it up and bring it back. The CS person, without asking, refunded my card instead of just replacing the item. Sure, ok, I can just repurchase. He sends another worker out for a replacement I can purchase. After 15 minutes of waiting I ask why my bank hasn't notified me of the refund to my account. He informs me it takes 3-5 business days for the refund to be made. At this point I'm done and just leave. THIS is why brick and mortar stores lose to Amazon. read more

Oddly enough, one of the better places to get building materials around here. Most of the staff I've dealt with are friendly, knowledgeable, and will go above and beyond to help you out. read more

Lowes has done cut after cut in their employees over the last year. It is really really showing at this point. This trip it took 15 minutes just to get someone to help put some long counter tops into a cart. Then I asked for help on checkout which they said they would send out. I went back in twice to see where help was with them saying someone would be there. After second time and more waiting the service manager showed up and helped me put the counters into the truck. They seem to have more people doing "stocking" than there is to help customers. Those "stock" people seem to just ignore you and keep stocking like a way out of having to have customer interaction. I sure wish Home Depot was closer as I think Lowes cares not at all about helping customers. Also I was there about 3 weeks ago and I had 40 bags of 80 lb quickcrete and again asked for a little help loading the truck. I asked for help and waited about 10 minutes for someone to show up. I think over the next 20 minutes loaded all the bags and not a single Lowes staff member managed to show up to help. They have very poor customer service and I forecast hard times coming in next few years for Lowes read more

In general, I am pro-Lowe's over all other box hardware stores. But, here in Carbondale things are just not right. The staff is terrible at performing even the basic functions of their jobs! For one, it's nearly impossible to locate a member of the Lowe's team...and we have had to become very pro-active when shopping at Lowe's...often hiking back and forth the length of the store several times in order to retrieve the correct employee to help us with whatever need we are having. And, yes, we have been told that the person in the red vest we initially located could not help with our issue, and that we would have to continue our search, unassisted for another red-vested staffer to help us. And, yes, we have used the ANNOYING call box buttons which announce to everyone BUT the staff (who has apparently tuned them out at this point) that a customer needs assistance in lawn and garden! By now I have taken to shopping online before even entering the stupid Lowes in Carbondale. Either pick-up an online order or print what I'm looking for with a picture and a number so that I can show it to the not-so-ambitious, perpetually-unhappy-to-be-at-work-today, red-vested you-know-what who has the misfortune of running into me first! You have left me frustratedly wandering your isles for the last time, Lowes of Carbondale! read more

the store a whole is great just quit selling buckets of rat and mice bait. help lobby for rodent protection that does not kill dogs and cats. please help lobby for this change. i just lost my dog over a very avoidable demise. tom cat is just not a product safe no matter what lengths you go to to protect you pets. they need to make changes in both the formula and the flavors. please as a corporation help lobby this issue. you are a great company and care for the customer and products that can harm families, and believe me my dog was family:( read more

A few of the paint clerks are good, but there is two woman there who are just very rude and they have horrible customer service, as well as a few at the customer service desk, but other than that they are great. They are really helpful when you get the right people, I had some great help from Eric who works with the grills, and a cashier Tiana. They were both so helpful, they were both good at their jobs, he made me laugh and feel like my purchase mattered, and she was so nice and bubbly, and better than A LOT of cashiers there. read more

Really friendly employees who get you just what you need for home projects. And when you can do the job yourself they have installers do the work for you. Home looks great thanks to this store! read more