Thanks for very excellent customer service from Deborah and the team in lumber section. They all deserve raise. Helped me find right wood, and cut it for me to fit. Went above and beyond. They came thru for me when HD failed me. I will be moving over my future business to them. I'm always using these guys for lumber. read more

I ordered a washer and dryer set online, and I was told it would be delivered within 2 days. It has now been 2.5 weeks, 8 phone calls to the 800 number, 5 phone calls to the store with the items, 10 hours spent on the phone, spoke to 2 supervisors and two managers, all telling me this is resolved and will be remedied soon. I am now being told just to cancel it and reorder it because THEY made a mistake. They have NO CUSTOMER SERVICE, do NOT CARE about your business or money you spend or your time. I was warned about this, but now I learned first hand. I am now stuck to call my credit card and find a new washer dryer set and wait who knows how long to get something. ZERO HELP from Lowes at all. IT HAS BEEN THE WORST EXPERIENCE. read more

We were driving nearby and needed some dowel rods, so we stopped in. I have always had a good experience shopping here. Today we parked near some special parking spots that are reserved for the various branches of the military! The sign reads: Welcome to our home, we support the Air Force, Army, Marines, Navy. One special sign designated for each branch. There is also an American flag proudly flying on the front of the store. I really loved seeing this patriotism proudly on display! Inside we had to ask for help finding the dowel rods, they weren't immediately found by the lumber area as we thought, but further down in the back middle section of the store. Walking in the store I was glad to see a huge selection of Craftsman Tools. For years growing up, I would accompany my dad to Sears to get Craftsman tools. So glad they can be found here! They also had a fun display of T-shirts! I also walked by the plastic storage totes where I saw a stack of them that were clearly damaged and broken. No one is going to buy those, especially if they appear fragile and not very sturdy. An alert associate might want to notice that and remove the damaged goods from the shelf. The associates working here that I have encountered have always been friendly and helpful. I can usually find what I'm looking for, but sometimes I need to be pointed in the right direction. read more

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Received a fridge today & the instructions were to switch the handle swing. The deliverer first said that those instructions were not included on the order. Then, somehow managed to find the instructions. After switching the door, they left fingerprints all over the stainless steel fridge. I asked about it & they said "just polish it." I am very dissatisfied with this experience!! I called a manager to be put on hold for more than 10 minutes. But, he could t do anything & said the delivery coordinator would call me. More to come... I hope they rectify this incident Follow-up: I will not go to the Lowe's at this location EVER Again! The manager was unable to resolve my issue & was argumentative. I wanted him to give me a good reason to want to shop there, but I DO NOT!! I ended up going to another Lowe's location where they were able to resolve my issue & help me. With all the choices we have & businesses hurting for customers, one would think Lowe's at Preson in Plano would've gone Over & Beyond for a great customer experience. read more

Lowe's Home Improvement - Hardware Stores Near Me - Dallas, Texas

Y'all come ON. Everything all over the internet says you close at 10pm. I got to the store at 9:08pm to buy a new fridge to replace my dead one, but noooo. Doors locked. Your window hours say 9pm. How many employees do you have??! And who runs your internet communication? read more

Lowe's Home Improvement - See time stamp, upper left corner? It says 21:11 Got there, closed at 9pm. Yelp said 10pm. Y'all fix your Yelp hours! Dang. - Hardware Stores Near Me - Dallas, Texas

This is a great neighborhood Lowe's! Especially want to thank Freedom in Washer and Dryer section! She was so helpful to me finding the right machine in size and features and price. I visited several times and she was friendly and helpful! When I was ready to purchase, Freedom and Nick made the transaction easy for me and helped me set up my delivery service and ensured I had the right equipment for hookup. Great customer service! I've been back several times for other home improvement needs! read more

Best garden center and friendly employees in outdoor area Replacement parts well stocked which is unusual these days Good selection in everything I have looked for there read more

The Lowe's Difference... Pricing, Product and People! I'll make the drive over to this Lowe's even though I live much closer to a Home Depot. I feel they have better prices, and I'm pretty much assured of that with my Lowe's 5% off card. Also, they have much better inventory management. Half the time I go to HD they are out of stock on what I needed. Third, they have some brands that I prefer over those at HD... a big one is paint. But what's more, they have really good people too . Bob is the manager there and he's a super reasonable guy. I think he's been there for like 10 or 12 years. When he was working on our issue tonight I just knew he'd make it right. Long story short, I made an online purchase at the East Plano location and thought I had made it at the West Plano location. No wonder it wasn't ready for curbside when I arrived... lol Well, Bob got it all straightened out and I was on my way in no time! You're the Best Bob! Thanks. read more

My review is based on my experience getting my kitchen renovated through this store and how it is still not resolved. Never using Lowe's for any of my renovation needs outside of supplies. It all began in February when I was recommended to do a virtual design since I wasn't able to come in-store. A designer named Kyle helped me. In the beginning, everything was fine and Lowe's promised that they had electricians, plumbers, and everything I needed. It was also guaranteed that the design and layout I wanted could be done. The measurements are done and I've paid. Despite my cabinets arriving, they could not be installed until my appliances arrived. My delivery dates kept getting pushed back from March to April/May. Inquiring what was taking so long, I was contacted by corporate that my order had been canceled without me being notified and without a refund. Contacted Kyle and was told he never checked in on my project and that some of my appliances were no longer available and I had to get replacements. I should've cancelled the project then but I had cabinets and some appliances sitting in my condo already. I got in contact with the store manager and assistant manager (Craig and Assistant Manager Rueben) wondering how this could happen. Ended up finding appliances that closely matched what I originally ordered. Finally got the cabinets installed, which the installers (Dallas Kitchen & Bath) who did them did an amazing job. Also found out one of my cabinets was damaged. While installing my appliances that's when I found out that Lowe's doesn't do electrical like I was told to install my wall oven. I had to hire an outside electrician to install my wall oven and Craig reimbursed me for the invoice. I got my floors done and the installers were again amazing. You would think that someone would look over my project to make sure everything was able to get done, but no. It wasn't until I had a routine electrical maintenance check that my electrician stated that my separate wall oven and cooktop wouldn't work. Got in contact with Craig, Rueben, and AB about what to do and why no one caught that despite being told it was able to get done. I had to deviate from my initial design and get a range. I was told I was going to get reimbursed for the cabinet that had to come out to make space for the range and I never got that refund. I had an inoperable kitchen with only a microwave and nothing else for months. Craig had to come out and see for himself the state of my small kitchen. I finally got a temporary sink and countertop to use. Skipped to finally getting my measurements done for the flooring and getting my floors installed. Even Harry from higher-ups came and checked in on the progress to make sure everything was going smoothly. The installer (I want to say Service Pros) was once again awesome. He was quick and very communicative and cleaned up after himself. Then came the countertops. I had to get my measurements redone which was fine but it took longer to get them redone. Got the measurements and waited for the countertops to come in and get installed. Again, the installers were amazing. Now I can get the rest of my appliances installed. It took three times for the Lowe's associate over my project to get the install correct which was still wrong. Service Pros (the installer) ended up installing my sink and disposal and coming back on a Monday morning to purchase the piping for the sink and install my dishwasher instead of going back through Lowe's to get the installation paperwork done correctly. My backsplash was installed by Lowe's which turned out okay. My kitchen didn't get finished until October and I have been trying to get in contact with a manager to get my refund for my cabinet and outstanding invoice. I am not able to fully use a drawer and cabinet since the range is blocking it. 9 months for a small kitchen and I am still not able to get in contact with a manager. It is December. Never again. read more

Ok I understand it's hot here in Texas but I was just there with my mask on and most there had them on to but there were 2 employees that were running around the garden center without any face covering on, and not even visible on their person! I find it inexcusable and disrespectful to the public. I left without making any purchase and I won't go back. Managers at this store need to take masks seriously and make routine checks to ensure public safety. read more

Lowe's Home Improvement - Another employee in garden center with NO MASK 8/22/20 about 4PM - Hardware Stores Near Me - Dallas, Texas

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I have gone to Lowe's a few times for the garden center and I've learned that NO EMPLOYEE is required to wear a face mask if they work outside in the garden center. I was shocked to see so many employees helping customers and even greeting customers at the entrance with NO MASK. I had to ask multiple times for the employee helping me to put his mask on and he put it on with attitude and complained. I called the manager to let her know that the employees weren't wearing masks in the garden center and she said that it was their nation-wide policy. If you need to fulfill your gardening needs, go to family-owned Christina's Flowers across the street or Calloways a few blocks away. read more

I stopped by to purchase some paint this past weekend, and needed help sealing some window gaps. Paul assisted me with selecting my paint, and then showed me a couple backer rod options for the windows. He took those with him to the paint department, as I kept shopping. When I arrived to pick-up my paint, he had gotten me a cart and placed my items in there. He said he thought I may have more items and this would make it more convenient for me. Thank you, Paul, for your wonderful customer service! read more

Love this Lowe's garden area, it is one of the best I have been to. Great selection of plants, soils, fertilizers, etc. and usually pretty good prices. My biggest problem here is that I tend to over buy and then have buyers regret when I get home and have to plant everything I bought! read more

I ended up at this store since it was listed online as having the elusive high gloss sealer for my Mexican Saltillo Tile Floors. I was also looking at some hard wood flooring to replace some of the tiles in my hall-way. I've been here before, can't remember when, but its been a few months. So I go to the flooring section and it looks like a ghost town - no sign of any Lowe's employee. There are 2 other customers pacing the section - a man and woman. I ask the lady if she has been helped and she said no, the guy also said he's been waiting for help and they both looked agitated. I see a Lowe's employee - a young lady - walking towards the flooring section and I ask her if she can page for someone to come help us or if she can help answer some of the questions I have. She says there is only one guy working the section and can't help. Her snobby reply and attitude didn't go down well with me. I mean, you got customers who are about to drop some serious money on flooring materials and you don't even aknowledge them or try to page the manager to get some help! WTH! So, I tell her that it is unfortunate that she can't assist us or get someone to help us and told her she just lost $10K in flooring materials and labor to a competitor and walked off with the other guy waiting for help. She quipped back "Good luck"..with an attitude. I went to the customer service desk, checked out the couple of items I bought and briefed the floor manager that he has some pissed off customers and a rude employee near the flooring section and he needs to get someone to help. I left the building, but made sure I called the store manager (Bob) and brief him on the situation. Bob was nice and promised to get the situation resolved. .Had it not been for him assuring me, I probably would have given this review 1 star. I know there are good employees at the store, but I have ZERO tolerance for rude or attitude-laced employees. read more

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This location is convenient. The store is nicely organized, well stocked and the staff are pleasant. We have not had a good experience with services outside of the store. Last year we had delivery issues. Finally got those resolved thanks to the manager. Last weekend, We looked at carpet and scheduled a measure tech for today between 1-6:00 pm. Received a text this a.m. that they would be here between 4-6:00 pm.... Nobody showed. At 7:30, I received a call and the tech offered to come out in 25 mins if we were still interested. No thank you, Lowe's! read more

This is a very nice Lowes. It's always very clean and laid out very well. The employees are always very friendly. The only negative is it always seems to be a game of "find someone who works here." When you need them you never can find them, then all of a sudden they come out of no where by surprise like they were playing hide and seek. That aside, this is a place I will continue to frequent. Prices are competitive, the staff is friendly, parking is great and the store itself is great. I would definitely recommend this Lowes. read more

Ok. That's two strikes for this Lowe's. 1) Went 2 weeks back. They just installed self check out, and only had one cashier. We all were stuck on need assistance. I had to yell at two guys joking around by the self checkout to get someone to help. 2) just left after getting $90 worth of 24x24 pavers. Their cart guy asked if he could have my flat bed when I was done and didn't even help. Those pavers are 80lbs a piece... I won't ever come back to this Lowe's, since their staff thinks they are better than those providing the money to employ them. read more

Signed up for a Pro account on line. My intent was to purchase a Bosch Dishwasher. I found the web site to be hard to navigate - finally got to place my order and a popup window comes requiring me to approve their ability to take photos of the installation without limitation and for use in "perpetuity". Must approve to place order....I logged out, then knowing I needed the dw I placed the order. Yet no confirmation...does not show in my orders YET when I checked on my AMEX I have been charged 3 times for the dw at +$1800 each plus (8) $1 charges. When I call Lowes 800 number - over an 1 HOUR wait to speak to a person. read more

Yesterday, between 11am and 12pm as I exited Lowe's main doorway I was aggressively approached by two men in an older model, red truck. The truck was rapidly driven toward me with the passenger window down. The truck slowed and the man leaned out as if he intended to say something to me but at the last minute waved his arm at the driver indicating that he was to keep driving. They accelerated toward the portico entrance, and slowly circled the parking lot. I quickly got into my car locked the doors and left. I was very shaken up, as the parking lot was deserted even in the middle of the day. . I called Lowe's and someone took my name and number but seemed uninterested in my experience . read more

I typically get helpful service here. I may have to hunt someone down but, they've been helpful. I like that they guarantee plants for a year too. Stick is consistent and usually in good supply. And, they keep enough cashiers on hand! read more

Check in appliances was EXTREMELY helpful! He even hunted me down to give me a clamp that I forgot I needed. Thanks again Chuck

When it comes to home improvements, there are only two places that come to mind for most people, and Lowe's is one of them. I've been coming to Lowe's for years now whenever I've worked on a home project. I have to admit, it usually is the 2nd place that I try when I'm looking for something. I do think it has a nice garden selection and lighting/ceiling fan department. This location is nice and is in a good location. In regards to the knowledge of employees, I think they are still 2nd in that department as well. During a recent visit, it was difficult to find someone who could answer my question because they seemed to be short handed or someone called in sick. I don't know. Overall, I'll keep coming here as long as there is work to do on the house. read more

Lowe's Home Improvement - Hardware Stores Near Me - Dallas, Texas

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This review is strictly for Sandy in the paint department. My husband and I are just getting into DIY stuff and need a lot of advice. Sandy was so nice and informational. We visited on 1-10-19. The only downside to our experience today is the oil-filled indoor heater we purchased is horrible. Not Lowes fault but will be returning it tomorrow! It was on for over 6 hours and didn't even get warm. Unacceptable. read more

I really am surprised that the overall stars are so low at this Lowe's because I've been going to them for my home improvement needs for 20 years and if I have any issues they always get taken care of. I think they do a great job here. Is recommend going to this Lowe's over any other Lowe's or Home Depot. You can get through and talk with someone quickly and they stand behind their products. Management is great here. read more

Most awful service from Lowe's .I Will never go to Lowe's again.check around before you go to any Lowe's.I purchase a Bosch dishwasher from the Preston location in Plano .they scheduled Friday November 18.they never called never showed up.after my many phone calls.they said they will come Saturday.same thing .never call no show .I went to the store.they said will come Monday.NO apologies.they came Monday.no shoe cover no blanket .they scratched my floor.and they didn't have the right size water line and he said he doesn't have time to go bring right size.very rude people and they left and Ruined my holidays.on top of that they didn't refund my installation.I bought from BESTBUY excellent service .if they had below zero rating that's what they deserve. read more

Where is the customer service in this store! Every time I'm there nobody comes over to ask if I need help. I was buying appliances last week and the sales associate was absolutely clueless and couldn't answer any questions! read more

Marcus was great.Lowe's didn't have what I need but he really did try everything to help me! Never had customer service like this before at all Lowe's stores. read more

Had to stop by today again And guess what Nothing has been cleaned Management absolutely don't care about their customers - and what about the employees - they're stuck their for a long time with a basically a dump for their restroom That "customer service" on the back of their vests!? Just another way by Slowes to make customers belief they're there on their behalf. Better bring in a loaf of bread - lots of baloney available at this and in general all Lowes stores Too bad this big box company can get away with it as they can bully all but one of their competitors pretty much out of existence read more

Lowe's Home Improvement - Would you want to have your family use this one. Lowes touting their employees are family are forced to do so - Hardware Stores Near Me - Dallas, Texas

Apathetic employees if you can find one who will actually help. I typically go to Home Depot, but found myself in the area near this Lowe's and needed some shelving. I had not been in this location in nearly a year, and my memories of previous trips there were of normal transactions and interactions with the employees, alas, not so today. 1st thing I encountered was the (lack of) employees working in the store. Keep in mind this is 3:00 in the afternoon on a weekday - not lunchtime, not opening or closing time, but the middle of the day. After walking up and down a dozen or so aisles I finally found someone who worked there and wasn't on their phone. I asked where the shelving was, they pointed me in the right direction, with it being on one of three possible aisles as they weren't exactly sure. Close enough. Found the shelves! There was a nice pre-cut ladder shelf but the box did not have dimensions of the individual shelves, and I needed to know the width of the widest shelf. Another walk around the area to find an employee, and aha - found a group of three sitting on a counter-top chatting. Asked them if I could borrow a tape measure to take a measurement, informed that they did not carry tape measures. Inquired as to where I might find tape measures in the store to briefly borrow, at which point one of the employees stood up and walked with me over to the box containing the ladder shelf, were he proceeded to argue with me for no short period of time that the measurements of the shelves were posted on the box. It took me several iterations of pointing out that the measurements were of the entire unit, not the individual shelves before he (finally) pointed me in the direction of the tape measures. The whole time this is going on I'm having an internal monologue of "There must be a hidden camera somewhere. No one could be this clueless and rude!" Had this been Home Depot I would put money down that someone would have A: Asked if I needed assistance after walking up and down the aisles, B: Either had a tape measure on them or would have offered to get one to help with, and C: Would have had enough common sense and intelligence to not argue over the dimensions when they weren't listed. All in all, disgusted with the entire experience. Shut up and keep your stuff - I and my dollars are going back to Home Depot read more

I went to Lowe's today to see if they had any scrap wood as I needed a thin piece of about 6 inches long by 1/4 inch. Certainly not something you'd pay to buy a much larger piece for something so small. I walked over to the cutting area to see if they had any scrap and the attendant said they throw it all away as their store manager said they don't make any money on it. I asked him if he ever heard the concept of providing value and service to your customers? Doesn't make you want to shop their with that mindset. read more

I walked into Lowe's looking for pipe cleaners and a bolt for a toilet seat cover. Total waste of time. I asked for help and was told just to use bleach to clean my bathroom pipes. (Never did find anything to secure the toilet seat). I eventually set down what few items I did select next to the checkout line (once I saw it wasn't moving) and walked out, empty-handed. They had one cashier for 10+ customers waiting in line. I started to say something at the customer service desk on my way out, but there wasn't anyone there. I came home and signed into Amazon.com and found exactly what I wanted! I won't make the mistake of going to Lowe's again. read more

So worth the trip!! Great store BEST Customer Service. Thank you Joseph, Bryant, & Ric. Bryant helped me pick out the shelf brackets & all the screws I would need to fasten to the wall & wood shelf, & to a core door. I wouldn't have been able to figure this out on my own!! Joseph cut my wood planks & was very helpful as well. Great store, excellent customer service. Was worth the extra drive to get everything I needed in 1 trip. I will come again!!! The Lowe's on Trinity Mills is closer to home but that store LACKS any customer service they have plenty of people working but no one to bother to wait on you. Plus their equipment (saw & pipe cutter) has been broken for over a month. read more

The appliance department needs some attention. I purchased a refrigerator and dishwasher for my mother. The dishwasher is still sitting in her dining room as the install was never completed. I called to complain, but apparently the only two people who can help me at the store are David and Ashley? What happens if you never hear back from these two people? What now? I guess I'm SOL? Also, the person that sold us over 2k in appliances was of no help. He sounded bothered that we wanted to purchase something from his department. Go home if you don't want to work. Oh, and this guy smelt like he crapped himself. Seriously, dude, it ain't cool to walk around like that... LOL read more

There's no Lowe's here. I used Yelp to find this place because I was nearby but it just takes you to a residential neighborhood. That's the second time since moving to Texas that Yelp has failed me!! O, the pain!! (I'll close this entry) read more

Where store they advertise things that they don't sell they advertise things that they sell but they don't have it in their system so you spend a lot of time and waste a lot of time there then they always turn around and try to make a deal with you so the advertised deal that they have never exist and mainly at this location so Lowes Corporation should really look into it they also don't know how to distinguish a six-pack from a individual item but it clearly states it right on a box and packaging and once again the only store in the area so I don't think they have many bright people at this location read more

I had the worst experience at Lowe's I have ever had in my life this past week. I purchesed a fridge online from this store and the systm transfered the purchase to the richardson location without my knowledge. After this happened the Richardson store called and informed me that the order was not able to be fofilled and would be canceled and told me to reorder the fridge from Plano. I called the 1800 number and reordered the fridge with a live person who mentioned that it would not get transfered again and not to worry I would recieve the fridge on the 16th via home delivery. I then never recieved a call regarding the delivery again so I called on my lunch break to the 1800 nmber and they informed me that it had again been transfered and canceled. Que the very upset customer! After work on the 16th I personally went into the store and spoke with the manager Frank who helped reorder the fridge in the store and then said he would be able to do an emergency delivery on Sunday the 17th. As we were checking out at the customer service desk he then says the truck is full and he can not get me the fridge until monday WOW moment. I agreed to give them another chance and scheduled the evening truck because I was going to be at work all day Monday and would not be home until after 4PM. On Sunday evening the 17th I receive an automated call that the fridge would be delivered in the morning WOW now I am pissed beyond messure. I agian call the 1800 number and am assured that everything is fine it will be on the truck and delivered after 4PM and not to worry. It is now Monday the 18th and at 12:30PM I get a VM that says they were at my house at 8:30AM to deliver the fridge WOW piss poor lowe's. I had to leave work early and go to the house to get the fridge delivered finally. I did complain to managment and got a rebate however I am still sorly disapointed in this experience. I will be staying away from Lowe's for awhile for sure. read more

I went in this evening to get a couple things for Christmas and a good majority of their Christmas items for on sale, so I got more than what I planned to get. The clerk who checked me out was very friendly and made sure my snow globe was wrapped safely. I also had another employee ask if I needed help. I usually don't need assistance when I shop here, so my interaction with employees is not very much. I prefer their plant section a bit better than Home Depot. read more

"Yes, we can deliver your $600.00 appliance tomorrow". Now 10pm and no call-- no delivery. Over promise-- under delivered! read more

I only go to Lowe's if I have to; Home Depot is my go to store. Every time I go here the people on the floor are clueless, not interested in helping and avoid eye contact whenever possible. It's comical, when I walked in the store I see tons of people on the floor and I say to myself Surely somebody will ask me if I need help. Never, not once has this occurred. read more

I bought a microwave oven and it got lost in delivery I was obviously upset but I made one call to Lowe's they sent me a replacement out the next day. I will do all my busy with Lowe's. They are a great company. read more