I was there on December 22 2024 was going to purchase Christmas decorations. The sign said all Christmas was 75% off. When I checked out two items was only 50% off. The cashier said to go to customer service. So went there explained that a floor employee told me that everything was 75% off. The customer service representative said not all was on sale and asked if I still wanted them. I said no got my refund. I will never shop there again. The company should honor their sale and not let two different employees tell the customers different things. read more

I have been done so wrong by this company that I wonder how they are still in business, I paid $15,000 for a fence and driveway gate included but did not get the gate they said they didn't install gates but they did install a small one. I had to take out a loan and hire another company to buy and install the gate. I was done so wrong and I was 83 years old at that time. However I did buy a kitchen stove from them since then and the deliverers skinned up my kitchen linoleum and they would not do anything about it. The only reason they get my business is because I have a credit card with them and purchases have to be paid for before they will deliver. read more

i bought a brand new refrigerator and it messed up at 3 and a 1/2 months they would not take it back they had us call Frigidaire which said it was not a warranty issue. I had someone come look at the fridge and it is the converter motor which very much is a warranty issue. I will not buy from Lowe's and will not buy Frigidaire again! read more

Be wary of Lowe's "get it today" delivery offer. I paid $208 dollars for delivery with this option, and they did not deliver that day. Nor did they offer to refund this delivery fee. I placed my order on October 7th at 11:53am, and Lowe's sent an email to acknowledge that they had received it. They said they were working on it, and the website said I would receive it by 8:00pm. At 2:01pm they sent a text message to let me know my order was completed and ready to deliver. The order never arrived, and I received no notifications that it would not be arriving that day. It was a great inconvenience, because I have a building to put up with limited time to get it done. Finally, at 11:40 pm that evening, I received a text message saying my order would arrive by 3:40pm the next day. I needed to get started on this project, so the next morning at 10am I called to inquire about my order and was told that it was still at Lowe's. It had never been picked up. A manager looked into the matter and blamed a non-Lowe's courier that they use for same day deliveries and then arranged to have someone bring the order. The order wasn't delivered in a Lowe's truck or delivery truck. It was brought by a man driving a Dodge Ram pickup. The man was very courteous and even offered to take the order to my worksite, 15 minutes away, which was much appreciated. When I asked the manager about the $208 same day delivery fee, he said that "legally" Lowe's had 48 hours to deliver same day deliveries. So, no refund for their "same day delivery" fee was offered. So far, I haven't been able to find this "48 hour caveat" regarding same day delivery anywhere on Lowe's website. What I do find everywhere on their website is this, "Get it Today - Order by 2 p.m. (Delivered Outside)." read more

Gorgeous flowers at Lowe's! They always have the prettiest plants! (: And the customer service there is amazing, also! read more

Lowe's Home Improvement - Beautiful purple flowers in the garden center at Lowe's. - Hardware Stores Near Me - Elizabethton, Tennessee

It's unfortunate and extremely disappointing how bad shopping with and dealing with Lowe's has become. First off, when you go online to make a purchase for in store pickup, 9 times out of 10 it will show item ready for in store pickup. One you get to the store for pickup you will find out that it in fact is not in stock and they will call you when said item arrives in days or weeks. I have noticed lately that they are not staffed adequately. This review is by no means directed toward a majority of their employees who are friendly and helpful. There are a couple who actually go above and beyond to be courteous and helpful. Since May 2017 my partner and I have spent approx $200,000. At the Elizabethton, TN. Store. After today I will no longer shop at any Lowe's nationwide until they are able to put their customers first and fix their policies to where their employees are able to help their customers in a clear, professional manner. I have several "in store credit" Lowe's cards that I am unable to use now "per their policies" that employees do not clearly understand how to enforce. With approximately 12 employees who I have working for me building several houses, there are occasionally instances where the Incorrect item or size has been purchased. Perhaps at times I've even bought the incorrect amount and needed to return items. In July I broke my ankle and was unable to drive. Upon this happening I was unable to drive to the Lowe's here in Elizabethton, TN, and was left with having to rely on my employees to pick up items that I ordered online. Unfortunately sometimes things needed to be returned. Upon occasionally returning items, a store credit was issued on a Lowe's "store-credit" card. On the back of said card are Lowe's policy on using it and states matching government issued ID "MAY" be required to use the balance on the card. Even though I have the original credit card used to purchase all $200,000 worth of home building material from wood, to nails, screws, appliances, etc. I am not entitled to my store credit because someone else (employee) returned the item and no longer works for me. It gets even better though......I had someone steal tools I had just purchased from Lowe's here in Elizabethton, TN. They took the tools back to Lowe's with their government issued ID and my receipt and got an in store credit even though my credit card showed up on the receipt. Now, I know when I've shopped at Lowe's competitor (Home Depot) they are able to pull every transaction I have made with each credit card or bank card I have. I am not sure why Lowe's isn't able to do this. Most of all my purchases have had a P.O. as well. To make a long story short, I have hundreds of dollars now, left in "store-credit" from Lowe's that I will never be able to use. I'm assuming they do this intentionally hoping this happens to a majority of their customers. Why? To line their pockets I'm assuming. I spoke with both Andrew and his supervisor Paula today at this store. It's a shame to me that Lowe's thinks so poorly of their dedicated loyal customers. I'm sure whoever the store manager is received, or will receive some sort of bonus from the amount of money I have spent there since May of this year. If their is a way to cancel all the appliances I just bought I will be doing that as well. Shame on Lowe's and especially shame on Lowe's in Elizabethton, TN for such poor store policy. I will be driving to Johnson city from now forward to shop at Home Depot. I did give this Lowe's a chance to do right by this customer and they turned me down. I even offered to bring in all $200,000 + of receipts. They still refused. All I can assume is that they think for #1 I haven't possibly spent this much much money there since May. And #2, I surely wouldn't drive to johnson city to prove my point. Goodbye Lowe's....I'm sure I helped keep an employee or 2 employed through the holidays. I have another large project I am building in Elizabethton set to break ground next week. Shame on Lowe's. read more

Hey it's a Lowes so what can you say but it's a good one, good staff and all of that. I can't give it 5 stars because for some reason it is setup totally different inside than most Lowes and they don't carry as much stuff as other Lowes but not a huge deal, just not as much plumbing stuff for example but a good store none the less, I just don't know why they don't setup every store across the country exactly the same. read more

For all Veterans, I would take your business to Home Depot as Lowe's will not give you a military discount unless you have and give a phone number. Home Depot only requires to see my Military ID and no other questions. Lowe's would not grant me a discount after seeing my Military ID, because I do not have a phone, so I will not buy anything from them again. I did not purchase what I was trying to purchase, instead went to Home Depot which had the same item, but with a discount. read more