Perfectly fine, and although I know that people in Greenville who live east of Academy Street may not consider going to west of Academy Street, it's often faster to come here than to go to Lowe's or Home Depot in the other parts of town. None of the big-box home improvement stores have spectacular customer service and shiny, nice stores, but whatever. read more

They have a policy when buying appliances. When the product is delivered and in my case installed, you have 48 hours to find any type of damaged that came with the new product. Then you can get real customer service and return it. In my case it was a refrigerator for my mother in law. She has Macular Degeneration so I came by to help her during the delivery/install. I left 5 minutes after they finished as I traveled a few hours to get there on 06/26. On 07/03 we went to visit and my wife saw a series of dents on the door. In a panic I realized I have ring cameras all over here house. I found video proof the dents were there before the men brought it through the front door. I sent all my footage to Lowes and they are telling me it is past the 48 hours. I explained my mother in law is blind in one eye and not great vision with the other eye. Plus we just got there to visit her and saw the damage. It fell on deaf ears and now I am on a crusade to get justice for her. My photos and video are starting to make waves so maybe Lowes will do the right thing. Either exchange or refund us. What a bad expierence. read more

Lowe's Home Improvement - Dents received during delivery - Hardware Stores Near Me - Greenville, South Carolina

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My in-store pickup took over 25 minutes... I got a notification saying my order was ready for pickup. 5 customer service employees and 25 minutes later I finally received my order. Just ship it to your home. It's not worth the trouble. read more

A long line of customers trying to check out and there's nobody to help. The self checkout machines are not working, ours is flashing red, we're waiting and waiting and waiting. read more

Most unorganized place Town. Loading zone is slow as molasses and inside you can't find help. If you do they don't know that section and will call someone read more

Stood in line 45 minutes to checkout in gardening! One cashier and bless her sweet heart- she was extremely slow.

Lowe's needs to get cashiers. I was just shopping there, and all they had open was self checkout. I accidentally rang up an item twice and needed to wait for someone to clear the screen after I deleted an item so that I could continue to check out. I manned to get a nice lady to just wing me up after I insisted on getting a cashier at a cash register. Hire some cashiers. They don't want to stand around waiting for customers to mess up their checkout. They know how to scan items. Let them do their damn job. If I am faced with having to scan my own items again, I'm gonna ditch my shopping cart and just leave. I don't work for Lowe's. read more

I placed an order for topsoil which I selected from a "free shipping" offer - total cost close to $300. It never arrived. No one at the store answers the telephone. The customer service personnel told me they were using a "vendor" on the West Coast. No one could get an update. The text message confirming the order contained an invalid link to purported shipment updates. Terrible experience - try Home Depot instead. read more

90 day return policy- in 2 days over that and they won't return the item. It's an item that they always carry in stock- kwikset door handle- Way to go for your ZER0 customer service. read more

Horrible and rude so called customer service tried to return a product that was broken and still under warranty and they told me they wouldn't do a refund even with the recipe and a manufacturer code that the product was to be returned to them went to the Greer store and received great customer service and received a refund no questions asked. Don't waste your time with these lazy hood boogers on poinsett hwy. read more

Truly some of the worst customer service I have ever experienced. Both men that I talked to were extremely condescending when helping me even though I made it clear that I had no idea what I was doing, I'm not normally shopping for power tools. It felt like that was a huge inconvenience to them and I was on the verge of tears. read more

We bought a new Whirlpool washer & dryer with a 5 yr. extended warranty. We have had Nothing but problems with them-4 service already. We have waited 2 1/2 months for the washing machine mother board to come in from China(even though the machine has a made in the USA stamp on the front) and the part was cracked so we have to wait for another one. The assistant manager Tomika M and Eric(he was extremely Rude) in the appliance section said it wasn't their problem-we called Whirlpool to try and get them covered under "Lemons" , but they said it was Lowe's . So neither company would help us, so we finally went to Jeff Lynch and bought a set of Speed Queen-Made in America !! I have had a Lowe's credit card since 1995, but I just canceled it and will Never shop there again. They do Not care about their customers, only money !! read more

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Staff just walking around and not really willing to help. I placed an order online to for curbside pick up. Don't bother using this service. You'll sit in the pick up line forever and the phone just keeps ringing and you keep getting out on hold. I finally went inside to pick up my order and the lady at customer service said that it's not her job. I still had to wait for someone to find my order. Nobody seems to I know what is going on. And half of the Staff are not wearing masks either. read more

Because Carol and Jaquan went above and beyond to improvise for me, I give this location 5 stars--even though the necessary piece of equipment for my project was down and the items we came for were unavailable. Good service from exceptional employees can completely turn around a frustrating experience for a customer. Thank you, Carol and Jaquan. read more

With regard to local supply stores, I choose Lowes. The staff has gone above and beyond to help me several times. I can generally find what I need and the returns process is customer friendly. read more

I just bought two of the 0.33 cubic yards of gravel. No one came out to load it up for 30 minutes so I walked down to customer service to try and get some help. They said none of the other forklift drivers from lawn and garden could help me and that I had to keep waiting for the one person in the lumber area who was tied up. Piss poor management at this lowes. read more

Well good selection of flowers but my god the customer service here is awful. I ordered a large amount of retaining wall blocks and went straight to the counter and asked for some one to load them up and bring them out so I could pick them up while I grabbed concrete from the other side of the store I have now checked out and been standing by my car while three gentlemen move like molasses to get the blocks. Needless to say this was a pretty simple thing that took entirely too long. Sadly this is not my first encounter with poor customer service at this Lowe's. This time just took long enough for me to consider writing a review and having the time to type the whole review before my blocks got loaded. read more

I think consistency is the biggest problem with this store. Maybe it's the turnover in employees. I usually don't have a problem finding what I need, but getting through the checkout is the issue here. On a Saturday morning in the springtime, they certainly should have more than one register open. Home Depot has them beat with self checkout. Cashiers are usually helpful and friendly, so that's a plus. read more

Use to enjoy this store but now I think if I have to do Lowe's it will be on Woodruff Rd or Home Depot. Ordered items online---because they didn't have most in store. Took some back to store. 90 minutes later all but 1 item credited and I would need to wait to see if it clears and come back for my mil discount. Went back for the last item that never showed up as a credit. 45 minutes later I get it corrected. Now let's do the mil discount which should have been in the range of $35. Got a card for $18 but at that point I just needed to get my 2 items and get out of there. Lastly I really don't care how many questions you've answered today. You work in Customer Service. Kind of goes with the job. read more

I purchased a Whirlpool fridge on 3/23, when it was delivered they noticed a dent on the bottom and it was promptly sent back. Long story short, I ended up purchasing elsewhere and began getting runaround between store, delivery warehouse and Lowes credit card about getting this $1700 refunded to the card. This store is poorly run, not enough personel to handle the customer needs (just read some of the reviews)..but I will give one manager some props, Tamika, did take notes and continued to follow up till resolved. read more

heather in customer service was wonderful. very genuine and very sweet and accommodating with my exchange. thank you heather!!

Enough is enough, Marvin R. Ellison I am your guy to fix the quality control nightmare known as your corporate lumber buyer. All I need is 6 months. There is no excuse that in 2019 premium fence panels, fence pickets, and treated 2x4s should be literally scrap lumber level quality at a multi-billion dollar company in America. I spend thousands of dollars a year at Lowes and the majority of what is sitting on your shelves in these product categories is WOEFUL! I will however, say that the 4x4s I bought are SOLID pieces of lumber. SOMETHING NEEDS A FIXING AT LOWES and its the LUMBER! A verified customer, JR read more

This hurt. Placed an on order line for merchandise. Drove past our closer Lowes to the Poinsett location. Once we got there, customer service was no help the first or second time. Finally got our money back, but that was an effort too read more

Helpful staff and the usual great selection that you expect from Lowes. My husband bought a tool box and the cashier made a big fuss of opening every nook and cranny, as if she was sure that he was smuggling out stolen merchandise. That part was kind of uncomfortable. read more

They generally have what I'm looking for ... in this case a pump for a water fountain. I struggled for a time trying to figure out when to go to Lowe's first and when to try Home Depot first. My conclusion is that Lowe's is the better first choice for general consumer type home care and maintenance items, and that Home Depot is better when I'm building or rebuilding something. read more

Delivery dispatchers! Drivers were great. Worse experience let. I was suppose to get my dishwasher on Friday and was confirmed for that date. I got a call on Thursday night saying they would not be there on Friday because the truck was already loaded and my dishwasher wouldn't be in until noon. I stressed that I must be the 1st stop 8am-10am Saturday morning because it was my birthday and we were going out of town. 2 different guys confirmed that would be the case. Saturday morning driver calls and said they'll be there 930-11 that they had a gas range to deliver 1st. I called store manager and was told he'd fix that and they'd be there 1st. Its now 945 and here I am still waiting. Not happy with Lowes and considering we are doing a entire house remodel, not good for them. Poor customer service! read more

I love Lowe's. From the strong scent of lumber to the towering shelves of home goods, this is the place where guys go to be guys. A bigger rush of testosterone could only be found at a gun show. I had to get a new microwave and I had already picked one out during my last visit. Donning my typical "dad" padded vest I marched right in and went straight for the appliances. I found the one I wanted but they appeared to be out of stock. The gentleman who helped me suggested a better model at a lower price and I loaded it into the cart. We had a nice chat and I went on my way. As I walked along, nearly everyone I passed who wasn't assisting a customer asked if I was finding everything okay. The customer service is unmatched, the staff at this particular store are phenomenal and that's why I love Lowe's. Just a bunch of dads in khaki shorts, polos and New Balance sneakers ready to answer all your questions and talk about the game. (Side note: I fired up the microwave when I got home to make some Ramen and it hums like a Prius. Quietest cooker I've never heard.) read more

This store has helpful employees and it's all very well laid out . The paint department are awesome. They answered every question and gave us excellent advice! read more

I will no longer shop at this Lowe's. I just moved to the Greenville area and I went to this Lowe's about 4 or 5 different occasions and spent a few thousand dollars on things for my new home. EVERY single time I went to this Lowe's and had to have help from an associate to find things in the store or ask questions about merchandise in the store they were all rude and had an attitude about everything like they didn't want to help. ROBERT in the appliance department needs to be FIRED!! He was rude, had an attitude and ignored half the questions I had to ask about buying my new washer and dryer. Every time I went in the store I had to have help to find something in the store or ask about something I was purchasing, it never failed every person had an attitude about helping me or my family. I WILL NEVER GO TO THIS STORE AGAIN. My business will be going to home depot. read more

Great prices, friendly service, and helpful. Lowe's always has in stock what I need. The staff is very knowledgeable and always greets me by name. I've found the prices to be better than other big box stores and the customer service can't be beat. This holds true for several Lowe's locations I've visited. read more

This used to be my go-to store. I even wrote a letter to the manager about how good the staff were. Unfortunately, HD is my main store now. I go to this Lowes only when necessary. For about two years now, checkout is a nightmare. They have this "code 3" three thing, which they announce when 3 or more are in line to check out. Sounds good, but it's not. It really means you're guaranteed to have no fewer than 2 people ahead of you. The vast majority of the time, there's one checkout person, and theyre sorting out some problem, therefore held up. Staff walk around oblivious to customer needs. Why an otherwise fine store would be so uninterested in efficiently taking people's money, frustrating them in the process, is beyond understanding. read more

Lowe's Home Improvement - 7 people in line at 7:45. 7:48--same people. Ughh. - Hardware Stores Near Me - Greenville, South Carolina

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After placing an appliance package order on Black Friday in 2020, it was discovered shortly before the appliances were supposed to be delivered (I checked on the delivery date while in the store so that I could make sure I took the correct date off from work) that the stove/oven was not ordered with the appliance bundle. The department supervisor was able to work it out with the store manager to where I would get the stove/oven delivered with the rest of the appliances and that the stove was part of the money already paid. After the delivery was cancelled twice (once by the store because the delivery notes were not fully read and once by the contracted delivery company), the applianced were delivered but the wrong stove was part of the package delivered (it came unboxed with no manual and was reported to be from the sales floor). After speaking with the store, it was discovered that my original stove was damaged and that they were "upgrading" me, but the stove delivered didn't have convection or an air fryer like I was supposed to be receiving (so this was a major downgrade). At this time the correct stove/oven was supposed to have been ordered and delivered by the end of February. We received notification that the stove was ready today, but they ordered the wrong one (the same as the downgraded one). The correct stove cannot be delivered now until May 2021. This has been an ongoing issue and headache for several months now and several days of work missed for cancelled deliveries. To say that I am disappointed and disgruntled is an understatement. DO NOT BUY APPLIANCES FROM LOWES. Save yourself the hassle. read more

Completely shocked at the terrible customer service at this store! I ordered something online for pick up only because it was the last one available. Went to pick up my item, SEVERAL signs stated to call for curbside if picking up an online item. Called twice, on hold twice, hung up on twice. After that 15 mins we went into the store. Was greeted by a white haired lady in returns that asked what she could help with then immediately turned around and talk to other employees. Waited for her to end her conversation then she said for me to wait for another girl that handles online orders. The girls were helping another customer who had come in to get their online items as well. Seveal times one girl liked up at me but never came over. Then the one girl walked away, the one who kept looking at me straightened up her area and walked away. I finally asked the returns lady for a manager, she stated the online girls were very busy and would get to me. I was the only one in line to pick up an online order and the only one parked in the online pick area! If they are busy it was not with customers. The white haired returns lady goes to get someone and says 'Can you help with THIS?' as she points to me. This other lady looked up my order and gave it to me, took all of 30 seconds! You offer a service that your staff is clearly not able to handle. And no way is any of these delays to COVID 19 since Lowe's has been open the whole time. And no way was this issue due to lack of staff since there were plenty of Lowe' s employees standing around. read more

Why is it so difficult to check out at Lowe's. Cashiers ALWAYS have some issue that requires management to come. It takes forever every time. Go to Home Depot read more

Called this store because the woodruff rd store said they were auctioning off there cabinet displays. Was told by the manager in this department they were going to start the auction the 22nd. Drove 30 minutes each way to go by the store last week to check out the displays. Also asked about the auction then and nobody working knew anything. Called today and they auctioned them off this past weekend. Lots off wasted time and poor customer service. read more

Nice employees. Organized store. Good selection. Very nice plants and good variety in the garden area. It's Lowes, so prices compare with the other stores. read more

Went to buy poison for weeds and wanted to ask questions to make sure I got what I needed from someone who was suppose to know about the products. Ask customer service twice to call someone for help. After 10 minutes of waiting, I told the customer service person thanks but I'm going to Home Depot to get what I needed because I know they would help me. I drove not a mile to Home Depot, walked up to the poisons, turned my head and there was someone did I need help. Great Job HD, 30 seconds in the store and I was being helped. The guy was not from the department but he compared the chemicals and told me which would be the better product. Before I left, I spent $50 dollars. I did not go to Lowes for about 15 years because they did the same thing then but because of the closeness I started going back. The only reason I went to Lowes first is because it was closer. I won't be back. read more