They were very nice and personal even though they were swamped due to the weather. They were almost out of propane but they were very up front about it and told everyone about when they expected their next delivery. read more

We have been more than pleased with the customer service at this store. The manager Drew was very accommodating when we had to delay a delivery of a gas grill. Everyone is professional and friendly. read more

I came here with my husband to get some propane. The girl at the counter was super friendly and offered my daughter some fresh popcorn. It was so nice of her. She called in for someone to help us get the propane. The young gentleman was quick and friendly. We paid and we were on our way out! This is a good location but only downside is that the parking lot is super small and can get crowded. read more

There has not been a single time that I have been here that I was not over charged. Worst yet is when you catch them they argue with you instead of just fixing it. They love to double and triple ring up items. I will never shop here again. Not to mention the parking is a complete joke read more

When I was young growing up in Eastern Connecticut, the only hardware store we had was a small size Mom & Pop store about a ten minutes away. The neat thing is that every time we went they always had what we were looking for or something better that would work. Fast forward decades later and we live in a throw away big box society filled with Lowes, Home Depots and Walmarts. I can't tell you how many times I've driven to all three to hear the words we don't have that! The great news is we can still find that part, vent or widget we need to fix our product--instead of throwing it away. It's right around the corner at Ace. Now Ace is not a big box vendor. There are no washers, refrigerators or stoves. But, they never fail at plumbing and house parts needed. In that respect, they're all alone... and five stars! Check them out and they will have a real person wait on you and take you to the part, paint or product your looking for. read more

Yesterday saw me still working on our new house, which we are crazy about! I needed to run to Sherwin Williams next door for another can of paint and drove past Ace on my way. After getting the paint I remembered like 4 other things I needed and decided to just run into Ace instead of going all the way to Wade Hampton for Home Depot. I will be honest, the prices seemed a bit higher, but man was my experience there great, in spite of that. The store is well laid out and clean, and the staff was not only very friendly & cheerful, but they were very knowledgeable about their inventory and locations of items. I found everything I needed and checkout was speedy, which justified the extra money I spent. All in all, I'll be back if I need to just run out for one item and save my Home Depot trips for huge purchases. read more

On 8/30 I called to see if they had a Stihl Bed Redefiner. Their website had said that they had one so since it was a 45 minute drive for me I called in advance to make sure. I spoke to W who said that they did indeed have one in stock. So, I drove 45 minutes to pick it up. When I got there I found out that W did not actually check. So, she called for someone to come to the front to help me. 15 minutes and 3 calls later a younger guy comes out and says, Oh, we don't have one of those. So, it would have been nice if W would have taken that little extra time to make sure. And, it would be nice if they were more customer oriented when 'in store'. No one apologized. I'll never go back there. There just didn't seem to be that sense of service here that you usually get at an Ace Hardware. Very disappointing. read more

Always helpful. Always knowledgeable. Around the corner from my house, so very convenient. They always know exactly where to find a thing. And the staff knows me by name because they see me so often. I love this place and am so glad these folks are here! read more

I used to like shopping at this store until they told me they no longer would accept cash! How can any small American business stay in business with a policy like that? I won't be back until I hopefully learn they have come to their senses and begin taking cash again! read more

Well stocked and the employees were friendly, helpful and presented themselves like they were glad I dropped in. I'll be a regular here.

Unfortunately, I didn't have a great experience. First, the employee that helped me didn't wear his mask( had it pulled under his nose which defeats the purpose of wearing it!). I kept waiting for him to pull it up as we were discussing lawn equipment.If you require your customers to wear it, then the employees need to do the same. I bought 2 pieces of STIHL equipment; I asked for one in the box and he told me that they didn't sell them in boxes- well they do sell the attachments in boxes; he just didn't want to take the time to go in the back and check. After purchasing, he didn't even offer to help me carry them to my car- have some manners and help your customers. Take pride in your job! read more

Wanda over charge me than tell me that She is not here to argue with me I had to get a manager to come and refund my money and apologize to me Like 10 times she is the worst customer service I've ever experience experience read more

There's something about just walking around a hardware store looking at all the stuff. Yes, I always buy something I need, but it's actually a source of entertainment too. Here, the people are friendly and the store is well stocked. Home Depot and Lowe's probably have much the same items, but the experience is so much more delightful in what still feels more like an old-time hardware store. read more

Been supporting for years. Specially wish to support smaller stores now. However 3 strikes - you're out. Past 3 visits need to go to a big box store for no inventory or no help. Not on complicated things but today a four way light switch. Don't carry. read more

This is a good hardware store but they have NO respect for recommended procedures for COVID-19. Not a single employee, including the manager, had a mask on and there was no attempt at social distancing. Really disappointing that they are so indifferent to their customers. read more

The guy that runs the paint department is extremely rude. I've had multiple bad experiences with him and so have many others. Today I walk up on him finishing with another customer to only hear him talk crap about them as they are walking off. As I went to ask him a question about paint, he got a quick attitude with me and made multiple smart a** comments. I asked to speak with someone and was told that they get this complaint all the time and nothing could be done since he knows the owner very well. read more