Pick your order up ASAP or theyll just say youve already picked it up- They even had a date and time I "picked it up" but obviously no real proof-apparently the person handling the order decided since I had not come in yet, instead of just putting it back($1600 order) to just say it was picked up-BY ME! Unprofessional. Dont even get me started on trying to find help in the store- if they can not hire enough staff who are trained they might as well close the doors. read more

The Hartsville SC Lowes has to be the worst in the nation. Purchased a new washer and had issues as soon as it was delivered. Receipt says 48 hr return policy! 36 hrs later and after over two hours in the store three calls from the customer service desk to the manager, she would not even speak with me about the situation. They sent me to Kelly in appliances, Kelly said she could not doing anything to go back to customer service, where they asked me to go back to Kelly in appliances. Several others were also having issues, yet everyone passed it off to the next person with no resolution. Still no manager! Customer service handed me a 1-800 number to call... Another 2 hours on the phone and I still have a piece of junk for a washer and I'm out $800 bucks. Next major appliance purchase will be from Home Depot, even if I need to drive an hour! If Lowes in Hartsville had any competition they would be out of business.... The employees would run from you rather than help you out! read more

Want a job? Well if you want to buy something here, they force you to do self-checkout. If I wanted to check myself out I would buy on the internet. Why should anyone have to do the work of an employee just to buy something? read more

Hartsville Lowes is terrible! Terrible customer service...deliveries screwed up NUMEROUS times. Rude employees...(NIKKI! ) I do not recommend and if I EVER get this dishwasher delivered I will not be going back. I know its "crazy times" but this store is ridiculous. read more

Worst customer service desk ever, anywhere. Never call you back. 5 people one after another take your phone number and resolve 0 Run around and lots on incompetency. I was in the store 4 times this week trying to get an answer on an order I placed at the beginning of July. I canceled my order today. This is the second time this has happened. They lost a 2,000 dollar flooring purchase with me today. I will never order anything from this store again. I may buy off the floor but never special order a thing. Tried to see the store manager on every visit including this am. Not available. ! This is possibly the worst experience I have ever had with a customer service dept. 0 nada goose eggs. No stars for this bunch read more

I go there every morning get greeted by wonderful staff. Help me on a sensual needs. They provide materials that I also buy

I purchased a Frig and ice maker, on Wednesday from the Hartville SC store approx. 8 a.m., it was to be delivered on Friday, set up a schedule time from 8-12. Called the store at 11:30 a.m. talked to Deborah (if I remember the name correctly) to check on delivery was told they will get to me some time that day but don't know when, I asked why did I set up a time frame if they was not going to honor it or at least call me ? could not answer that question. Finally got a call about 2 hours later saying we will be there in an hour or so, when the truck got to my home the worker came in to measure to make sure no issue when brining it in the house, driver go it and stated I don't think you will want this, it has 2 huge dents in the door and I seen a large black marking towards the back at the bottom, my son looked at it and said yeah mom it does, the driver stated all I can do for you is give 10% off I stated no, he said he can leave it and bring another door out and change it out, I asked when will that be done, well I don't know maybe some time next week or so, I said let me call the store Manager. I called got an assistance Tammy, told her about the dents, ( not one time did she ask what kind of frig) and wanted to know can she get another one out to me that day, she stated we don't have another one but we can leave it and when one comes in bring a new one out, I explained to her that is inconvenient to me, having to put everything in this frig and then turn around and unload it and load another back up. Then I said that is ok I will come in and just get my money back. I went straight to the store but was told they can not give me my money back unless I have the merchandise in the store. I explained to her they never took the frig off the truck, call the driver, so I asked what is the home office phone number call and the person said the same thing, I asked if she can get the manager to get the driver to bring the frig back since it was only 4 miles from my house to the store so I had to sit at that store and wait for over 3 hours. read more