Pick your order up ASAP or theyll just say youve already picked it up- They even had a date and…read moretime I "picked it up" but obviously no real proof-apparently the person handling the order decided since I had not come in yet, instead of just putting it back($1600 order) to just say it was picked up-BY ME! Unprofessional. Dont even get me started on trying to find help in the store- if they can not hire enough staff who are trained they might as well close the doors.

The Hartsville SC Lowes has to be the worst in the nation. Purchased a new washer and had issues as…read moresoon as it was delivered. Receipt says 48 hr return policy! 36 hrs later and after over two hours in the store three calls from the customer service desk to the manager, she would not even speak with me about the situation. They sent me to Kelly in appliances, Kelly said she could not doing anything to go back to customer service, where they asked me to go back to Kelly in appliances. Several others were also having issues, yet everyone passed it off to the next person with no resolution. Still no manager! Customer service handed me a 1-800 number to call... Another 2 hours on the phone and I still have a piece of junk for a washer and I'm out $800 bucks. Next major appliance purchase will be from Home Depot, even if I need to drive an hour! If Lowes in Hartsville had any competition they would be out of business.... The employees would run from you rather than help you out!

Place has saved my behind so many times. You can go in here, find somebody who works there and tell…read morethem you want to build a house on some new land you got with no plumbing or electrical setup. They will sit there for hours and explain every step of the process to you. Leveling, pouring a foundation, framing, getting plumbing and electrical hooked up, etc. Jesus, I wouldn't be surprised if they come out to the jobsite for you and start barking at the contractors screwing it up. They do all this because they got the Ace Hardware heart. It might be a bit pricier here than Home Depot or, God forbid, Lowe's (DO NOT GO TO LOWE'S! they got worse than service than popeyes chicken), but the helpful hardware folks who work here are worth the extra penny. Sometimes I feel like pulling out a crisp 20 or benjamin and giving it to these guys because they are so awesome. I been to every section and talked to all the regular faces who work here. They NEVER let me down. AMERICA

Overall great store. They have everything from hardware to life style wear and more. The staff is…read morealways friendly and helpful.

Very helpful and well stocked with a variety of items. Impressive, from Stihl power equip to…read moreTraeger an Big Green Eggs. All your grilling needs and seems like everything else. Fishing tackle, clothes...etc.

I love local helpful hardware stores and will travel out of my way to go to either Browns hardware…read moreor Norwood Hardware anytime! Helpful people that know what they have and where it's stocked! No spending an hour trying to find someone to help you who may or may not have a clue! Go in these folks know their stuff!

What an excellent place! I was first surprised that a "kid" willingly held the door for me as I…read morewalked up to the place, but then he went even further and asked what I was looking for! I told him what I needed, and he proceeded to show me where I could find it, and discuss different size options that I could purchase! The gentleman behind the counter was JUST AS NICE! Both thanked me for visiting and really made the customer feel welcome and appreciated. Granted, I'm a NY transplant who certainly was wayyy too nice for the area :p The fertilizer that I ended up buying was only $26 for a 50lb bag, which is entirely reasonable compared to a Scott's bag for at least double that price. I'll certainly make it a point to make this place my first stop before going to Lowe's in the future! Keep it up you guys!!

My preference for smaller, single store operations remains and has grow exponentially after my few…read moretrips to Walkers True Value. Aside from being a true gentleman, I found the proprietor one of the most interested fellows I've met in many many years. And aside from the above said attributes this is a man of business and respect and I very much enjoy spending a few moments speaking with him on a personal level. Offering to open a house account for my companies new business's expansion from NYC to Conway was as easy as pie and has allowed business to move at a faster pace.

There are enough employees to help shoppers. The employees will approach a shopper and ask if the…read moreshopper needs help.

If I could give this store 10 stars, I would!…read more This has to be the best-run, friendliest, most efficient small hardware store in the U.S. They cram an amazing variety of hardware, paint, tools, garden supplies, landscape supplies, sporting goods, apparel and other necessary things into a small space -- and each department is managed by a subject-matter expert. Not only can they sell you what you want, but they'll cheerfully help you find a solution to your problem. I've even been in there and had them tell me "Our competitor has a better solution. Here's what you need to ask for." If all American businesses were run this well, there'd be no recession!