Although it took over a year from first ordering Pella replacement windows to finally having them installed, overall I am pleased with the final results. Must give high marks for the installers for the job they did despite several sizing issues. They were kind enough to send me $800 credit for all the delays. Thank you Lowes Installation Team and in particular to Leon C. who helped me with the compensation process! read more

Horrible! Complete experience like a nightmare. Will never buy from them again. New dryer wouldn't turn on, waited 2 weeks for Deliver, 2 weeks to pick up broken new one. read more

September 14, 2023 I have never had such pitiful half ass service then Lowe's in Madison, MS. The two men who brought my washer and dryer in my home were more worried about getting off than doing a half way decent job. I asked very nicely if they could be careful of the freshly painted walls, well $50.00 dollars later and a trip from my painter the wall was repainted. The dryer did not come with the bottom "feet" that level the dryer. I did not receive a manual on the washer or dryer. The dryer cord was the wrong one. The washer wasn't leveled and "walks" throughout the laundry room. What really topped the whole disastrous experience is when I drove home this is what I saw!!! read more

Lowe's Home Improvement - This is how my dryer vent looked like when I got home from work, thanks Lowe's Madison, MS. GREAT JOB - Hardware Stores Near Me - Madison, Mississippi

people always walking around but never can help when you ask for it, you have to ask the customer for help caise the workers make up excuses and hide everytime. read more

Terrible terrible place will not be going back . I left all my stuff because they could not get their act together and figure out how to check people out. Employees were worried about buying what was left of their terrible Christmas decor and could have come to help , If I need stuff like that I will be going to Home Depot. read more

Went back and Jack helped us with buying the mower we wanted. The cashier was helpful with he 24 months no interest, rebate and delivery info! They deliver free within about 70 miles, nice! Delivery guys nice and didn't even have to call to get directions! No, we are not on the GPS either! read more

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If I could give negative star rating, I would definitely do so! DO NOT BUY APPLIANCES from this Lowe's!!!! They are totally inept! I can understand waiting a few days for delivery, especially with the Covid.situation; however, they did deliver in the agreed upon date, then didn't have all the parts for installation. When the 2nd crew came they said we had a faulty dryer!!! The brand new one they had delivered the day before! So ridiculous!! Doubt we will ever shop Lowe's again. Especially the Madison, MS LOCATUON ; read more

Seeing things decline the last year in Madison. Items not priced and disorderly. no one on the floor to help with that. A lot of Employees around the restrooms no one person checking out long long lines always Standard answer is " I don't know" Lowes in Ridgeland a better store . People seem to have good training and know what to do . read more

Absolutely horrible customer service. We got a new washer and dryer and the washer came dented, they came and picked up the dented one a week later - saying they'll bring the new one the next day. Well it's been 4 days and now they no longer can deliver it for us AND we have to pick it up ourselves. Fine no worries - we get to lowe's and they have no idea what we're talking about. Now we can't get our washer until Friday (which is 4 more days away). So ridiculous. read more

Terrible, Terrible service! Drove 60 miles to buy a refrigerator. With check in hand and prepared to spend $1500.00 on a refrigerator, I could not get anyone to help us. I finally pull one out of the line of about 20 and pushed it all the way the checkout counter in the lumber Department and the nice lady was trying to check me out. I went and pulled the pickup around to load it. When I got back inside another lady walked up and said we cannot sell you that one. Long story short. It was a pretty bad experience. We are back at home and still no refrigerator. Buyer beware. read more

Associates are hard to locate when you are in need of assistance. Make sure you shop around for proper prices.

The staff will lie to you when there is no point in doing so. The business computer software is rinkey-dink, all combined into an inability to have a concept of customer service. When there is a problem, the go-to response is to lie. I must say, the salesman who waited on me was very nice and did all he could to treat me well. Unfortunately, the IT system hampered his ability to take my order in a timely manner. He made an appointment for the delivery. When I called to inquire about the missed delivery was when the cascade of lies began. (Actually, I would have been understanding if they had been straight with me) They did deliver the washer. When they left they had loosened a water pipe enough to cause a leak in the wall and enough to cause the valve connected to the same pipe to leak also. In addition, they had crossed the two water hoses so the cold was suppling the hot port and the hot was suppling the cold port. This was topped off with a "nice" ball ping shaped dent on top I reported my experience to the home office and a local manager called me. We had a nice discussion as two gentlemen. While I discouraged it, the manager promised me an additional credit for my problems. I'm yet to see the credit (go figure). It's a farce. read more

I love home improvement; therefore, Lowe's is one of my favorite stores. The staff is more knowledgeable and better trained here than other chain hardware stores. The shelves are well stocked and very rarely can I not find what I need at Lowe's. Only for specialty screws and light bulbs do I ever really need to go elsewhere. The garden center has loads of sod, top soil, herbicides, bricks, and borders. If you need assistance, they will happily load your car. They have different tools and cleaners that you can rent. read more

I was happy with the window replacement. The rating is based on the THEFT of much needed medication. Sadly, management is apparently unconcerned. If you hire Lowes, make certain to LOCK UP things that are important to you. Sad. I was just getting starting with many projects. read more

This is the BEST Lowes in town. We drive the extra distance to come here instead of Flowood or Ridgeland locations. Everything is organized. Best customer service. Easy and accessible parking. If you're in the market to buy anything home improvement and actually want some customer care while shopping, make the drive out here. read more

Items (appliance) stating 2 available on the website but not available upon arrival to pick up.

Mrs. Beth and Mr. Mark were such a huge help. They also were the nicest employees we've run into at any hardware store today. Go visit them in the business center! read more

Just a note for Lowe's management; after this experience I will never darken your doorway again. I stopped at Lowe's to buy PVC pipe and look at grills. I have an suv that can only hold 8 foot pipes. I asked the young lady in plumbing whether they would cut the pipes for me, to which I received a very snotty and condescending reply "well we sell the cutter, but we won't cut it for you". Well, honey, I have a cutter, but I left it at home because I never imagined that you wouldn't cut it for me. That's absurd! So I went to Revell ACE on spillway drive. I was helped by two very helpful gentlemen. They were more than happy to sell me $80 of PVC pipe and a $600 grill. read more

The customer service is horrendous. I drove an hour to only be h go I've. The wrong and when I called to tell them, neither the manager nor the associates gave a damn. read more

The worst Lowe's I've ever bought from. The floor associates are nice. But the cashiers are absolutely the worst in every way. I've shopped at the Madison Lowe's for years. About 70% of the time the cashiers act like they don't want you there. Today one refused to even speak to after I tried several times to talk to her. I ended up going to the Operations Manager. He was actually great. Enough is enough though. I've had too many bad experiences there with terrible cashiers. Last dime spent there. I'll go to Ridgeland or Flowood if I have to buy something from Lowe's. Home Depot is now my go to place. read more

I had a great experience here. I visited the store one morning and I was in search of some flat panel nails and I could not find them anywhere. The store associate, Stacy Wheat, asked if I needed help and I said no. However, she must've noticed I was on the same aisle five minutes later and approached me again insisting on helping me. I was lost. She actually led me to the right nails & she was so patient. Thanks Stacy & thanks Lowe's for hiring employees who care! read more

I placed an online order for delivery because I live over an hour from the nearest Lowe's. First it was great because I was able to get free delivery even though I am an hour away. A couple days later I found another product I wanted to purchase before my first order was delivered, and because it was such a small purchase I would have had to pay for the delivery or have it shipped. However, shipping is not ideal because I do not live in the best neighborhood and was concerned with possible theft if I was not home when the package arrived. So, I called the Lowe's Madison location, and I must say, I received the best possible service from Rob, a supervisor, and Kelley, a lead cashier. They were more than accomodating, processed my purchase on the spot, AND INCLUDED THE PRODUCTS with my already scheduled delivery so I did not have to pay any extra fees. THIS IS HOW YOU DO BUSINESS, and these employees deserve some credit for taking the time to accomodate my special request. Sorry Home Depot, but Lowe's is my new store of choice. read more

The worst customer service in the state. Literally have a problem every time I come here. Today alone, I waited for 30 minutes and had to ask for a manager 3 TIMES and still got no assistance. No one there is willing to help you, they just all stay hidden on their phones in the back so they don't have to deal with you and besides that, none of them are actually knowledgeable about anything in that store. They just work there that's all. I will never ever go here again, lesson is officially learned. read more

Went in today to the Madison, MS location to purchase upright freezer as ours went out. Chose the one we wanted quickly but could find no one to help us. Many employees walked past without asking if we needed help and several ignored us when we called out to them. Finally my husband pushed the help button at the appliance desk and it made many announcements for someone to come help. Eventually a young man came, turned the button off, and proceeded to assist several other customers and never spoke to us. An hour later, he was still assisting other customers and acted as if he couldn't see us standing right next to him. As we were leaving, a sweet lady came along and asked to help us. We bought the freezer from her. She had to call to request an over ride and it took a very long time for to get assistance. The person she had to depend on was standing in the front of the store laughing and talking. Basically doing nothing. When she finally came to the desk after 3 calls for help, she didn't speak to us or the lady helping us. She had a poor attitude toward us as customers. I really believe this was a race issue and will take it higher up. read more

Bought a troybilt mower from a year ago and has been in the shop 4 times already. Most recently the Lowes repair shop took 40 days to repair it. the extended protection plan is a worthless waste of money. read more

I had a gallon of paint spill over in the front passenger side of my car because the lid was not sealed. It was pouring down rain and I was trying to get as much paint out of my car as I could. When I went inside and asked for the manager I discovered that they don't have a manager actually on duty. Only assistant managers. I had to request someone go outside and help to sop up the paint. I was told to get it cleaned and bring them the receipt. When I called and told them the carpet would have to be replaced. I do not have that kind of money so I requested the bill be sent to Lowes. It's been almost a week and the only contact I have had is when I call the store. Horrible customer service. I had a choice to use Home Depot instead. Now I wish I had used them. Won't be using Lowes again. They do not value the customer. read more