This store has gone so far downhill I have sworn to never shop here again. Actually, Lowe's company, in general, is just terrible now. It doesn't seem to be posted anywhere for the public to see, but their return policy has changed. No receipt, no return. No store credit, nothing. Every time we have an issue with delivery, equipment rental, a faulty item, really anything, there's a pathetic attempt to rectify the situation. They simply do not care about their customers anymore. read more

I would like to give a shout out to Jacob!! We recently made a couple trips for lumber and Jacob went out of his way to load our stuff for us. We really appreciate his courtesy, professionalism, and helpfulness!! read more

Went to look for curtain for the house, had bought 3 at cookeville lowes and it showed 2 at McMinnville lowes. Went to the dept to find one. It was a mess stuff mixed and threw everywhere. Asked woman in dept for help but she was busy which was understandable but after 30 min I just left. read more

Went to Lowe's to see about replacement of my Combination Heating and Air System. They had Great Price on replacement units. They took my information and promised they would get back to me. Three days later their installer called me back. He did the bait and switch. He told me he did not install the Lowes Mr. Cool unit because he told me they do not last. He told me he installed only Train systems. I asked how much and he told me the unit was about 4,500.00 dollars. Why would the local Lowes store have someone else trying to sell a product not from Lowe's? Very Very mad. What kind of company runs a business like this? Signs say customers and employees have to wear mask. 50% customers and employees not wearing masks read more

It seems there have been a lot of changes over the past couple of years here. I try not to post every little thing cause anyone can have an off day but good grief! I'm willing to give 3 stars because it is the largest home improvement store locally but it just isn't worth stopping here anymore. The product select isn't what it was and the garden center might as well not exist. This is the nursery capital of the world and a common azealia cant be found...really? It also seems the people who work here,if you can call it that, are getting fewer and fewer in number that actually know anything about the department they are in. I'm over being told "I'm cover cause they didn't have anyone scheduled today" by the person who is suppose to be helping me. It just isn't getting better. Oh, forget asking for a manager that might be able to help you ..waste of time. read more

Homeowners Beware! The worst company ever that should not be in the contracting services industry! We hired McMinnville Oregon Lowes to replace the windows and doors on our home in July 2020. Seven months later (February 2021) they completed it. They are so incompetent they had to reorder multiple times because there is no communication between the associates. They are very unorganized and unprofessional. They require 100% upfront and then they are unmotivated to complete the job as they are already paid. You cannot sue them as it is written into their contract. If you want to save yourself a major headache and sleepless nights( like us!) go anywhere else! read more

Horrible service! No one knows what is going on! Many employees standing arnd but no one able to help! Complained to manager who just said sorry and went to hide out! The online orders process is a joke! You will wait longer then it's worth! Choose a different store!!!!! I will be calling corporate for sure!!!! read more

Terrible customer service. I bought a washing machine from them and it was the biggest mistake of my life. They would not doing anything about it when it quit after 45 days. I ended up taking it to Murfreesboro and they refunded my money. read more

It's a Lowe's, but the employees are of the lowest caliber. Don't expect much for help. They don't know anything. You are better of figuring it out yourself than watching someone else who doesn't share your interest try and learn about, than find what you need. Usually employees FAMILIARIZE themselves with the products they sell. Been here a few times a year for the past 5. Never leave happy. Travel a little to Home Depot in Manchester. It's worth the 30 minute drive. read more