We went to Lowe's to get some paint. Stood there for quite a while waiting for help. We got the attention of the customer service associate for assistance and they made 2 separate announcements for someone to help us. No one came. Another associate walked by and announced that no one was on the schedule for paint department. We were there yesterday too, getting paint samples, and the guy that came and helped us said that no one ever wants to help in paint. Well, we now understand what that meant. I called the store and asked for a manager. I was put on hold for 3 minutes before my call was returned to customer service. The entire experience was unprofessional and extremely unpleasant. Do better. Maybe try scheduling correctly. read more

I used their website to order some concrete blocks. I received an email an hour later that my order was ready for pick up. I went to Lowes, checked in, and they had me park in the pick up area. After 45 minutes of waiting, I received an email Thanking me for picking up my order. However, they never loaded me with my blocks. I went in and they said they already loaded me. However, I pointed out that my truck was still there and no one did anything. So, they loaded up a pallet with my order then and finally loaded me. The takeaway from all this was that my order was never ready in the first place as the email said it was and there is a lot of confusion about the process of having online orders ready for pickup. Normally, Menards is my go to place because they are so much more organized and generally cheaper and have everything normally in stock. But there was no Menards in that area as why I went to Lowes. Is management generally this bad or is Menards just generally much better? read more

Today in the garden section the gentleman saw me looking at soils for planting and asked if I could use some help(first time ever and I'm a long time customer)He probably saw dumb or indifference when looking at me but from prices to what/where the plants were going he made my selection process very clear.He might just be management materia.BTW,today's checkout lady was her usual pleasanot self.She also can really sing while she works and always knows both where things are,what they're for and even alternatives all of which allows for another verse of whatever she happens to be singin'.And no,I'm not a relative read more

I had the most awesome customer experience at Lowe's store #0712, Pascagoula, MS, today, 10/13/25. Mr. Eddie, appliance department associate was so pleasant to interact with. After listening to my problem with my LG washer, he immediately went to the solution. He showed me where in my owner's manual that I brought with me, how to use my phone with the diagnostic app and made a couple other suggestions including calling an LG technician if still no resolution. Mr. Eddie rates a 10 in customer satisfaction and his positive, pleasant attitude certainly made the difference in my day. Following his suggestion resolved the issue when I got home. Mary Stewart read more

Trying to buy a pretty standard door unit I had found on-line at Lowes in D'Iberville for $248 but decided to save a few minutes and buy at my local store. Although it's widely known this is the worst Lowes store in our area, I figured you can't miss on a door. I walk into the Pascagoula Lowes and immediately find the door unit without any price identification on the upper rack. I ask the salesman for assistance and ask that he verify the price. I was surprised to find out the door in Pascagoula is more expensive than at Lowes in D'Iberville; $262. I explain this to the salesman and he proceeds to tell me that Lowes in Pascagoula has different prices than the other Lowes locations and they DO NOT PRICE MATCH. After that, I drove to D'Iberville and bought my door unit. Goofball operation is my best description of Lowes Pascagoula. For this reason, I give it 1 star. read more

My mother tried to purchase one of the custom sized and installed storm doors from the Pascagoula Lowe's. They charged her $35 to initiate the transaction and send someone out to take the necessary measurements. I was at her house when he arrived and asked if he would be replacing just the door or the frame too, his response was that it would include the frame. He was there no longer than 5 minutes to take the measurements and left without expressing any concerns. Once he was back at the Lowes's store, he had another store associate call back to tell her that Lowe's could make the door, but they wouldn't install it b/c it didn't meet their specifications for installation, saying the wood frame house was a "modular house", with no explanation for what that meant. Unfortunately, the Pascagoula Lowe's admission of incompetence is no surprise, but their refusal to refund her $35 for something they invited and started but later determined they couldn't finish is misrepresentation at the least. read more

wasn't aware of the 90 day return purchased faucets for one of 2 houses that I'm remodeling one was incorrect style by accident, took it back to swap so both would match and they wouldn't swap it due to being over 90 days. wasn't aware unfortunate for me. sucks for me but they've lost my business for good. I'll drive to Home Depot in another town. Sad but just bought appliances for another house last month. apparently I'm not the only person not happy with this store in Pascagoula it has a 2 star rating. read more

Verniah one of the store's associates was completely rude to the costumer in front of me. I've never seen anyone be treated the way she treated the gentleman simply trying to return/exchange an item. I then heard her made a racial comment "typical white guy." This should not be tolerated and I'm embarrassed as a fellow woman to of witnessed this kind of behavior. THIS IS UNACCEPTABLE. I hope changes will be made* read more

I purchased a chest freezer to be delivered. When it arrived, it was clearly defective, and I did not want to accept it from the delivery man, but they refused to take it back. So I scheduled a return, and they didn't show up. I waited all day and they didn't show up. So I scheduled it again and guess what they didn't show up again! They refuse to return my money now. read more

SMH at the rudeness and unprofessional behavior of store associates. Placed an online order for store pickup and call needing to ask a question. Had the unfortunate experience of speaking with an associate name Shania. Where do they find these angry, smart aleck people. I remember when the people who worked at Lowe's were professional, knowledgeable and polite. read more

The place is a dump. The parking lot is a dump. Everyone employee has a cell phone cause they are on them. I stood in front of the paint department with my 85 year old father. I asked several employees if they could get someone to help us. 15 mins nothing. I asked for a manager the lady told another lady to call a manager for me. Nothing. Finally a nice girl came into the area and i asked her if she worked in the paint dept she said yes and sent us to another part of the store for our coating product. We get to that part of the store still with questions. Asked anyone who walked by w a lowes vest no one knew anything. We put away our other supplies and never again will i walk into this dump. It all starts at the top. I would love to snell the managers thumb. I would give 0 stars if i could. Clean it up or replace the head honchos read more

I wish to report that Lowes now sales the Most amazing OBD II unit that I have ever used. The Craftsman OBD II scanner is a hand held, digital data unit with a four button input interface and a colored LCD screen with Large Icons, all wrapped up in one of the best unbreakable cases. The instrument does not require batteries: you simply plug the device into the OBD II port, turn on the key, and go with the icon displayed on the screen. Yes it diagnoses the check engine light codes. But if it senses that check engine light, it gives you the option of clearing all the codes in the cars computer, so you can see the root cause of the cars main problem. Also it has the ability to measure the cars performance factor: air temperature, fuel flow rate, and voltage of the alternator are some of the items reported. It has the ability to go to the web, and have the specific parameters added, other wise, it uses the stand parameters for ford, Chevy, Chrysler etc. the best part? Current as of today, this device is $49.00. not including the tax, but you can reduce that further by asking for the various discounts Lowes offers: mine was the standard military discount of 10 percent. My recommendation? Go to Lowes to their tool department for craftsman Tools, or go online to www.lowes.com and snap this item up before they wise up and jack the price higher due to the demand. peace folks read more

The worst Lowe's I have ever been in! Rude staff. Employees are always on their phones and hiding from having to work! One employee told me they didn't sell wheelbarrows. Another employee told me they didn't sell ladders. This was on two separate days. I simply asked where these items were located. They had the wheelbarrows on the far side but he wasn't going to find out. Outrageous! Such a disgrace. I will not continue to shop at this location. read more

Worst management team. Don't go to this Lowe's. You will wait for help for a very long time even after asking for help by 3 employees

Does the service buttons on the counters even work? Cuz i pressed 1 dude working 2 departments? And he looked like he had no idea what anything was and looked doped out. I just wanted to make a key. Then proservice dude says "Calm down theres a key machine" uh they never work. And thats what yall get paid to do. And its a car key. I dont understand how people apply there all the time, even me, yall turn everyone down and cant schedule your workers properly? A guy from proservice had to make the key for me cuz the original dude working at the desk was too scatter brained, still looking all over the shelves figuring what all the stuff was for other customers. read more

I called this ahead of time to be sure the plywood saw was working in the lumber department. I did this because the Lowe's in my neighborhood had its saw disabled. When I called ahead, I was told the saw was working perfectly fine. When I got there, the sullen employee showed me the sign on their saw, that said "out of order". I strongly advise against wasting your time at Lowe's in Pascagoula. read more

I don't spend much time here as I'm completely inept when it comes to "home improvement". Zero interest. But we needed some wood cut to put on my daughters' bunk beds to keep the mattresses from sinking and falling...again. Oops. So, we found some wood and went to the cutting area. And waited. And waited. The button for assistance was broken. So I walked up to the front and saw a guy standing behind a computer. Had to ask him if he worked there because he had no name tag and no vest or anything to identify him as an employee. Finally, someone arrived and cut the wood. Did a decent job. The store was clean and has decent prices, I guess. read more

You might have more luck if you actually go in the store but do not call to order something if you are in the middle of house building and need to place a special order! I have been trying to get through for over 1 hour today. I stay on hold until it finally rings through to the correct dept and then disconnects the call. I've talked to the customer service girl six times yet she can't seem to find someone to help. read more

When it comes to knowledge of the floor items it's a hit and miss. The constant turn over doesn't allow the experience to grow for product knowledge. With the hiring practice, they seem to get the cheapest labor possible which means you get what you pay for in ethics and knowledge. The best possible hiree in today's market seems to be older semi-retired or the young starts looking for an opportunity to climb. You'll lose a large percent of the younger but no more than the welfare jumpers with kids. The ambition of the young will overshadow the empathy of the "just don't care." Nothing pees me off more than an employee walking by when I'm trying to talk to get their attention for a simple question and they just walk on. Almost as bad as them giving me the wrong location information for something and walking alone to the other side of the store to the wrong place and then you can't find them. read more