We all love this Lowe's for Francine. She makes this spot 100 stars when you're able to cross her path in the plant section. This Lowe's is my favorite place to buy a Christmas tree. It has all the holiday lighting you may need too. We like to buy a 6-7 ft tree that is about $70. I usually come to Lowe's for house plants. In the past, they have given discounts on dying plants. Like most Lowe's, this place is huge. It's right on Broad street and has a huge free parking lot out front. The people who work here are always kind and willing to help. While I mainly buy plants here, I have gotten other home goods here. Even if you don't need home improvement supplies, you should at least stop by to say hi to Francine. read more

Lowe's was supposed to deliver a refrigerator today between 2:30 and 6:30 p.m.. They texted me last night with the delivery window. With this information, I got rid of our existing refrigerator today to make room for the new refrigerator. The new refrigerator never came. Lowe's rescheduled my delivery for Monday without so much as a phone call. Terrible customer service! Now I don't have a refrigerator for the weekend. read more

I will 100% make this my local hardware store based on service alone. (Maybe even the cute cat that we pet by the garden center) my husband and I bought a large grill and thought we would be able to fit it in the back of our BMW SUV with the seats folded down. We were wrong about the dimensions however this did not stop three caring and friendly employees from helping us. Karina, Ayana and Jason were quick to help and not judge OUR misjudgment of the size of our car. From taking out screws in the already built grill to helping us tie down our trunk with string these kind employees made our weekend! Thank yall for being kind, patient and friendly in 100 degree weather! read more

Excellent help on whole house carpet from Manager Eric. He helped me find the most affordable option.

Do not ever buy the extended warranty. I have been going back and forth since December for a repair. You cannot get a person on the phone. All phone numbers go to an automated line. I tried the chat they could not help. It was a total waste of money and time and beyond annoying. PLEASE do not do business with them read more

Ordered A Range online, got next day delivery and installation. Delivered and installed on time and very professionally by the Lowes contract delivery service RXO. read more

I was standing in line for almost 20 minutes while two registers, one being a self check out were open and four other self checkout registers sit deactivated. Finally when I was two people back from getting to one of these registers, on employee tells me to go down to customer service and they can check me out there. I left my spot in line and went down to customer service where there were four people then ahead of me there. So I went from being essentially next to being five people back. I put my purchases down and left in disgust. I will just go to Home Depot from now on read more

I would refrain from asking for advice and recommendations from Lowe's associates. I was looking for a natural gas grill and the store didn't have any, however an associate who works in the grills / outdoor department told me that I could convert a propane grill to natural gas with a recommended conversion kit. The associate mentioned this was a common and simple process. Unfortunately after I ordered the grill and conversion kit I learned that Weber will void the warranty if you convert any of their grills. Converting a propane grill to a natural gas grill is also more complicated than I was told. The process involves unique tools and a decent knowledge of how to apply special sealants to properly install new nat gas orifices. The conversion kit didn't have new orifices, much less any mention using sealants. I returned the conversion kit and had a chance to speak with a manager about their recommendation. Unfortunately she was less than helpful and pretty defensive. She didn't offer any real solution or appreciation for how this is clearly not the right thing to do for Weber grills. I even wonder if Weber is aware that Lowe's associates recommend this. The way this was handled made it clear that my business isn't valued. Oh well. read more

Buy your appliances from literally anyone else. Like anyone. They are super unorganized and bad a communicating. If someone goes wrong, buckle up because the next few months of your life are going to be dedicated to chasing someone down to try to make it right. -1/10, would not recommend. Also still waiting for a $2k refund from them that they are dragging their feed to process. read more

Central Richmond Lowe's. Awful experience, terrible costumer service. We purchased a washer for $700plus. This was used but was being sold as new. When we opened the box and tried the hose had running water and even the top door had signs that was already used. They sold that full price to us, not even a opened box price. When we came back to get our money or a refund. They ignored completely the fact that they sold us a used machine at full price and forced their 48 hour return policy..mind you it took us two days to even test the machine and had to find a helper to bring it back. I am taking them to court. Awful service, they are lacking common sense and even any courtesy. read more

Do not buy any big ticket items from Lowe's if you also need or want an extended warranty with it. I bought 5k worth of LG kitchen appliances, plus the extended warranty for long term piece of mind. A year and a half later, the oven and refrigerator need servicing. On both occasions I have never received any type of confirmation that it's been processed or what. I have to take the time out of my day to find out what's happening. With this latest incident, I called to schedule a service repair for the refrigerator on Monday 3/4/24, but didn't receive or hear anything all week, so I called on Friday to follow up on the status before the weekend, only to find out the claim was pending, and that nothing was processed or scheduled. Lowe's has lost any future big purchases from me since I also want the piece of mind that comes with an extended warranty...a service that they obviously can't deliver on! AGAIN...DO NOT MAKE BIG TICKET PURCHASES WITH LOWE'S if you need or want an extended warranty with said purchase! read more

I have been trying for days to speak to someone about a rebate through my extended warranty plan on my refrigerator. I am put on an endless hold on the phone. No one answers no matter what time of the day I try. And sometimes it just disconnects. I tried calling the Prince George store, and no one answered there either. WHAT IF I NEEDED SERVICE ON MY REFRIGERATOR?? No one answers and I guess no one cares. Customer service used to be good. I would think twice or three times to buy another extended warranty through Lowes. read more

This Lowe's has my favorite Lawn and Garden section with a great plant selection, but the customer service always lets them down, which is a running theme with the chain. I've been here many times and have never once been asked if I needed assistance even when struggling to reach something or when comparing a few products for a particularly long time. I usually don't mind being left to fend for myself since, as a young-looking woman, I'm used to hardware store employees thinking I couldn't possibly know what I'm doing. But when I do need help I often can't get it. Employees are either nowhere to be found, are too busy talking to one another, or occasionally are even eyeing me like a product for sale until I get uncomfortable and leave. read more

Lowe's Home Improvement - Hardware Stores Near Me - Richmond, Virginia

As a frequent customer of lowes, this location hands down has the BEST employees and customer service every-time I go. Plus you get to see Francine the lowes kitty cat. read more

Don't shop here if you drive - management does not care if customers' cars get towed from their parking lot. Turns out the filter I needed was cheaper at Walmart anyway. read more

Absolutely awful experience buying a fridge. Extremely disorganized and a lot of aggravation for my issue to not fully be resolved. I now understand the other negative reviews. I don't think I can shop at Lowe's again after this. The store manager Mike was not pleasant to speak with. Edited to add how insulting their "solution" was. Still waiting for the refund to be processed weeks later. The 3rd party delivery system is also garbage. They cannot communicate with the delivery drivers so entire days have been wasted on a dented fridge without an ice maker. read more

Affordable and friendly staff with military and vet discounts every day after you go online to verify eligibility. The only reason they are not 5 stars is the finance company they use is the same as Amazon and Sam's snd ir is terrible to the point I canceled all 3 accounts. But cash and carry this store is great read more

I must admit, I like Lowe's better than that other big box hardware store. We came in for a list of household items... and they had them all! Everything was orderly and clean, and most of the sales associates were helpful. One lady didn't have a clue... but we got rerouted in the right direction. The plant selection was lush and plentiful. They had the unusual cut glass light bulbs we needed. We even got some bird food and feeders. Also, the seasonal items were 75% off and we scored! Yep, Lowe's is high in my book!! read more

I purchased a gas range at the Lowe's Mechanicsville Virginia location on July 5th and made arrangements for Lowe's to install it. Terrible experience. The sales associate took an hour to process the transaction. The installer could not visit my home for 2 weeks to do a pre-installation inspection. The installer then informed me that I had to pay an additional $150 for a county permit for my stove. Lowe's never mentioned this additional expense. Lowe's never told me that the county inspector would need to visit my house. Lowe's associate informed me that I qualified for an installation rebate and handed me the form. This would reimburse me $288. Submitted the rebate paperwork. It was rejected. After numerous phone calls to three different departments - including being on hold for 30 minutes each time- I was finally informed that my stove model did not qualify for the rebate. Why did the sales associate tell me it did and hand me the form? Lowe's will not honor the rebate even though their associate made the mistake and wasted a great deal of my time. Will never shop to Lowe's again and will tell all my friends about this horrible experience. read more

Anti-veteran location. First refused to re-shake paint I had bought there. And helpful staff who were just sitting around talking and then annoyed when I asked for help where to find polyurethane. In the garden section half of their topsoil's were ripped open. Then when I went to check out their system would not except my veterans information which I had provided years ago and have used at multiple Lowe's locations in multiple states and around Richmond Virginia to include this store on multiple occasions. Horrible horrible horrible. Ok read more

Shelves are regularly not stocked. The cashiers just hang around chatting to each other and are unhelpful. It's the worst after 5pm. If you want to do a project after work, just go somewhere else. Try pleasants. The only decent service is if you go through the Pro aisle, but you have to be a pro. read more

This review is written with mixed feeling. Yesterday my son in law and I visited this Lowe's. Initially met some pleasant young people who worked in the store who assisted us with getting a tree. The tree that I wanted was the last tree and all they had was the floor model. I asked if I purchased that one would they give me a discount. I was told yes and it would be 10%. We headed to the service desk to pay for this tree while the nice associates were breaking the tree down for me to take home. We get to the counter to ask about the discount and I hear a women loudly saying " no they cant purchase the tree" shes repeating this. I can hear her before I figure which person is speaking. She has several associates standing around so at first I wasn't sure which person is talking. She walks over talking very aggressively about how she can't sell me the tree. I'm asking her questions and telling her the situation. She refuse to listen but continue to let me know I would not be leaving that store with that tree. I had been in the store for about an hour and they are preparing to bring the tree for me to purchase. I was taken back when she said " you won't be leaving with that tree". At this point I could not believe that someone in a customer service management position would talk to a customer right off that bat in that tone. I'm sure I'm made her angry because I asked for a manager and she said that she was it until tomorrow morning. I said well can I speak to someone over you, what's your general managers information. Of course this infuriated her and she walked away. This made me really upset, she couldn't understand why I was upset and she mention later that I disrespected her and she wasn't going to argue with me. Which I truly could not understand for the life of me why she couldn't understand how she created this whole uncomfortable unnecessary dramatic situation where she became the victim. Rule one don't expect someone to be nice if you're nasty! Rule two do not create problems rather than create solutions. Example : tell the customer you can't sell the item but let me help you find it at another location that may have the tree. Instead she created drama and included all the other associates by saying loudly " we can't sell the tree and telling me how I would not be leaving with that tree. Then it was we don't sell our floor model until after Christmas. All these excuses and reasons why she wouldn't and couldn't sell me a tree that had already been taken down. She came back to enforce her supervisory powers to let me know you will not get 10% off you will pay full price if you want the tree. Clearly, I came to Lowe's to purchase a tree . Thank Goodness for a sensible manager who came along and ensured that I was able to purchase the tree. That helped me take the tree to the car and went above and beyond. As well as the two associates that's helped. I do not like poor customer service and I have serious issue with people who like to throw their perceive authority around. So all day I have been thinking about returning this tree because of this experience with her. Although, I love the tree I hate the experience I had purchasing it ! read more

Nothing was good about this visit. Cashier, a heavy set girl at Register #1 had no mask and coughed. A customer was heading her way but said ,"She just coughed" and went to register#2. #1 said, "What'd he say?" You coughed. Man, she quickly got an attitude. "You want me to cough some more? People cough". She doesn't get that we're in a PANDEMIC. My order of 3 items 10 fence posts 20 landscape timbers 20 12" spikes I was waiting for over 2 hours. The order was so screwed up they said they'd send a Manager out to see me. When he showed up he brought two people to help load my truck. Once it was loaded I explain my experience that day. His reply was what's the problem? One of the loaders in the lumber department, which is where I thought my landscape timbers and fence posts would be, told me that since I had been waiting for so long the manager would knock off a price on my lumber. He did, 10%, so I told him to unload my truck. He said if that's the way you feel and had the two people unload my truck. read more

In Honor of the upcoming Veteran's Day: I think it's reprehensible to offer military service members a discount and not follow through. In addition to being a medical doctor, my husband is an Army Colonel with 3 Purple Hearts in addition to countless other military honors. Yet even with all of his identification he wasn't allowed the discount because he hadn't 'preregistered'?!? No thanks. We will take our business elsewhere. Good riddance!! read more

This is the closest big-box hardware to my house, so I hit it quite often and always use the online discount coupons. I've bought everything from paint to wood here, and even found a pretty copper chandelier for my living room on clearance for $40. Lowe's does have better clearance sales than Home Depot, I've found, with much bigger markdowns, and I've scored treasures in both the lighting department and the garden department. My one complaint on this particular store is that they don't have a very big garden department or a good selection of plants, so I will trek out to Home Depot on the west side of town if I'm in a planting mood. read more

They had my car towed even when I was a customer in their store. I called and they couldn't have cared less. Had to pay 205.00 to the tow company cash. Tried to call management but they were "unavailable ". Guess that's why they have 2 star reviews.. will drive further for better service. Wish I could put zero stars. Definitely not recommending this location to ANYONE. read more

Just want to let yall know that you lost a sale this morning (and a customer for the future, unless I have no other option) I was waiting to get paint and painting supplies, but the lady working at the paint mixing center was only interested in having a lengthy convo with one customer. I don't usually criticize because I know customer service work can be difficult, but this seemed really clueless/inconsiderate. I actually had to leave because my toddler and preschooler can only stand in line for so long. Hope the guy you were chatting with was worth ignoring your other customers! Ugh. read more

Alex said that I clogged the toilet at his new apartment where they don't have a plunger, which I am skeptical of because I did a courtesy flush and everything, but because I "have a history" of wrecking the john at my mom's house, I am suspect numero uno, even though there was no smoking bowl to prove, without a doubt, my involvement in this act of sabotage (I wouldn't rule out a second pooper). That being said, I'm a good friend and on the slightest chance that it was my fault, I would want to rectify any pain and suffering Alex might have endured having to walk up the stairs to use the bathroom on the second floor. Therefore, I came to this Lowe's to purchase a plunger for approximately $10 which I handed off to him after eating sushi with my mom. Consider it a house-warming gift/early birthday present. I love you man. read more

Lowe's Home Improvement - Let me give you the Lowe-down - Hardware Stores Near Me - Richmond, Virginia

Came here during the hurricane at a later time in the evening and Hunter was great to us! He was very attentive and gave us great instruction and direction with my tv mounting process! Worked like a charm :-) read more

What an experience ! Bought a washer on a Saturday.. waited 20 plus minutes waiting for an employee to come over to assist us in our purchase. I had to go ask another employee from another department to help us. After finally finding someone to help I purchased the washer and set up delivery for the next day on Sunday. Sunday delivery time was supposed to between 8-12 .. then received a call it will be delivered between 12-4. Upon arrival .. as the delivery men where getting the washer off the truck there was a huge dent on the back of the washer. I refused the washer. At this point, I was told to call the store for further instructions. Sounds straightforward right? No, not at all. I could not get Lowe's to answer the phone.. either I was hung up on, on eternal hold, or no answer. I decided to call the 800 number in my receipt. Was on hold for 40 minutes.. and had to hang up bc I prepped dinner and cooked it in the time I was on hold. Called the store again and again either hung up on ,phone continuously ringing, on eternal hold. I gave up for the day. Day 2.. I called the store on Monday. The poor employee who was trying to help me could not get a manager on the phone. She told me she called them several times .. over the loud speaker and personally with no response. I could not get anyone to help. At this point I just wanted to cancel my order. I wasted too much time trying to reschedule my delivery. An employee Flo was professional, nice and trying to help me. She refunded my money and apologized. Three hours later I get a call from the delivery men telling me my washer is on the way....?? Huh? What? Never received any call or text telling me my washer would be delivered. At this point I was done. I spent hours while I needed to be working to get someone to help.very disappointing read more

I did an online order on Sunday, Jan 9th, 2022 to purchase 4 bathroom faucets. It is now Thursday, Jan 6th, 2022, and still no word on the status of the order. I have called, and the person, named Emma, promised she would call me back but still no word. When ordering, it indicated this particular store had in stock... Worst customer service. The employees at this store and Short Pump just really don't care about helping their customers..... read more

I never really thought of reviewing a big box store such as Lowe's but I find myself here a lot since moving into a new home and figured, why not? Let's start by saying that yes, Lowe's definitely has the lowest prices it seems compared to other hardware stores such as Pleasant's or Home Depot. However, this location can be very frustrating at times because employees usually don't know anything about home improvement and do not know the location of products within the store. The frustration begins when you have to search the huge store for an employee. Then I asked where I could find a staple gun I was told literally four different locations. Even though the employees seem to completely make item locations up, they are very friendly while they do it! I will continue to return to this Lowe's because of it's convenient location and low prices but I will refrain from asking questions to employees because they are just as clueless at home improvement as I am! P.S. Dominic's of New York, the little food stand in the parking lot is DELICIOUS! Chicken cheese steaks are huge and a bargain too. Loaded with chicken, peppers, onions, cheese and amazing sauce, the delicious smell hits your nose as soon as you pull into the parking lot. read more

My "go to" Lowes. All are pretty much the same but between work and home projects this is like my second home. You know sometimes you wanna go where everybody knows your name. And they're always glad you came... Really though, the store is always clean and tidy, people are always helpful and somewhat knowledgeable. The layout of the store is pretty well thought out (can't say the same for the Depot) where you can find almost anything in the same area. The Hardware guys are always there to help. The only thing I'd change is to have more than 1 cashier in the mornings. I've stood 6-7 deep in line to checkout sometimes. For your next project, check them out! read more

I've been here quite a few times in the last month or so for various things: paint colors, lights, fans, fixtures, and to scope out ideas for new/upcoming projects. Parking is easy and the staff has always been helpful in each of the different sections. It's nice to be greeted/checked on and asked if they can help me in any way. read more

Great experience at this store: unlike the service I typically experience in NOVA. The staff person who assisted me was friendly and knowledgeable and just before I was checked out he followed up with me to make sure that I found everything that I was looking for. The cashier greeted me with a warm "Hello friend ,how are you today?" When I was leaving another staff person said thank you for shopping and have a wonderful day. It's experiences like this that we don't know are missing until we come to a store like this and we see how nice the shopping experience can be. read more

This location is horrible. I normally go to their orange competitor but made a mistake today. First the customer service refused to issue a gift card, cash refund or even exchange for my debit purchase with receipt. Then I go looking for light bulbs in their lighting section not there and the call for help button looked broke from 10 years ago. Nobody there to help so I just left. I won't spend my money where nobody cares about you, even to say hello. read more

My rating on this product is zero and do not buy this carpet. Since installation the carpet fibers have been coming out by the handfuls and filling up my vacuum even after 2 years. We filed a carpet claim with Stainmaster when the carpet was 8 months old. It looked matted and old. Stainmaster cancelled our Claim due to Covid-19 virus, how convenient. When they were ready to come and inspect 1 1/2 years later after we waited all that time, they rejected our claim because our carpet cleaning was 3 months past their due date. Lowes filed a claim with Phoenix, the carpet manufacturer and their inspector denied our claim. We disagreed completely with their assessment of the carpet condition. Lowes carpet representatives worked hard with Stainmaster to resolve this issue, unfortunately the people we had been working with now work for Lowes. We will never buy carpet or any other expensive item from Lowes again. "They don't stand by their products" Peterson's read more

Been doing random home improvement projects and almost everything was found here. Good location for those living in the Fan/Downtown. Lot of parking. Friendly and helpful staff, although sometimes I have to wander to find them. Also find random things I need here like car freshener, flashlight, light bulbs. They have a generous return policy too. read more

If I could give a 0 star review I would. Absolute worst customer service. Have never been to a Lowe's with service like this. Bought two plastic shelf stands from one Lowes in Richmond and went to return same day to another Lowes closer to my house, but still in Richmond. I was told I could not exchange the broken stands here even after that's what the Lowe's headquarters stated over the phone. I asked why I could not exchange a Lowe's item at a Lowe's store. Multiple different excuses but none listed in the actual return policy. Asked for a manager twice and finally got a lady to speak with. After speaking and then asking for her to write her contact information down so I could relay this back to the headquarters she said "oh, I'm not the manager". HOW INCOMPETENT CAN PEOPLE BE? Don't work in customer service if you can't answer simple retail return and exchange questions. Basic expectations would be to know the damn return policy people. read more

I love Lowe's, employees are chill and I always pick Lowe's over Home Depot. However, I have never been around such rude customers before in my life. It was miserable read more