1. Pleasants Hardware

    1. Pleasants Hardware

    0

    Chesterfield, VA

    Pleasants Hardware

    3.3 (12 reviews)
    Closed 8:00 am - 8:00 pm

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    Photo of Henry L.
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    1 year ago

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    1 year ago

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    6 years ago

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    2 years ago

    Great service ,very knowledgeable, great customer service,I would highly recommend doing business here

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    4 years ago

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    5 years ago

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    6 years ago

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    Ask the Community - Pleasants Hardware

    Lowe's Home Improvement - Return policy shown to me by the store manager

    Lowe's Home Improvement

    2.8(31 reviews)
    5.1 mi
    $$

    I'd give it a zero if I could. Was denied a return on a damaged product at bus location. Was…read morelaughed at and told to call customer service. I did and he was also no help and kept repeating "I can not help you without a order number." Even though I repeatedly said I bought in store. If you don't like your job please do everyone a favor and quit. Will be canceling my credit card and will only go to Home Depot moving forward. Terrible customer service all around.

    I will start off by saying that some of the people that work here are absolutely amazing. I've…read morenever had any problems with the people in the paint department. Most of them are super knowledgeable and friendly and helpful. I usually come here because it is closer than the orange hardware store to my house. I get really annoyed though, that nothing ever rings up as the sale price that is listed in huge red and white and black letters on their shelves. I've had to come here twice in the last week, and both times the item I have purchased rings up at the non-sale price. The first time I was here, they made me run back to the area of the store to take a picture of the sign on the item and then we had to wait around for a manager to come over and change the price and she had a snarky attitude when she informed me that she'd be willing to change the price this time and honor the price that is clearly listed on their shelves. It happened again today and it's just not worth the effort to wait around for 10 minutes again to get them to honortheir own prices. I also know that most people's experiences are clouded by their own viewpoint and personal experiences, but I feel like I frequently have problems with being overlooked here and ignored, in favor of people who look more like they belong in a hardware store. It comes across as kind of sexist... But again, that's probably just my perception since I come from a male-dominated profession, where I frequently got ignored and overlooked and treated like crap. BUT when I am standing in front of an employee, waiting for him to finish with his current customer and he ignores me in favor of the next construction worker type, and then ignores me AGAIN after I asked for assistance... Pretty sure if the third guy hadn't said "ummmm, she was here first", I never would have been helped. And THEN, he didn't even look to tell me that the lawnmower battery I was looking for was out of stock and back ordered since it wasn't on the shelf. Which was pretty hard to believe, especially when I placed an online order for pickup, and they text me half an hour later to tell me that my order was ready to pickup... I've also had trouble getting them to cut boards (the saw is not working), and use the ladder to get high items. I've pretty much just given up and I use their big ladders without their help. Last complaint is that the landscaping in the parking lot needs tending, quite a few of their handicapped parking spaces have overgrown tree branches scraping up the top and sides of my car. I definitely prefer the orange store.

    Photos
    Lowe's Home Improvement - Memorial day, done correctly. Thank you, Lowes. 3 chairs for 3 servicemen.

    Memorial day, done correctly. Thank you, Lowes. 3 chairs for 3 servicemen.

    Lowe's Home Improvement - Apparently ALL towers "only means some items" and my Brightwood Tower does not fall under ALL towers...

    Apparently ALL towers "only means some items" and my Brightwood Tower does not fall under ALL towers...

    Lowe's Home Improvement

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    Pleasants Hardware - hardware - Updated July 2026

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