I have been to this particular Lowes store on many occasions and each time I have encountered multiple dogs throughout the store. I don't have a fear of dogs but when I go into a home improvement store, I am not expecting to see animals in every other aisle. At times I feel like I've stepped into Petco instead of Lowes. We have literally seen dog poop on the floor and on one particular occasion, someone accidentally stepped in the poop and tracked it across the floor. Disgusting!!! A couple of weeks ago I was in the store and I stopped to ask a customer service rep. where a particular item was located and when I turned to head in the direction of the item, I was shocked to see a very large dog (roughly the size of a Great Dane) standing less than a foot away from me. I was startled to say the least. The owner just smiled and he and the dog continued to walk down the aisle. I told my husband that the dog population in that store was getting out of hand. Yesterday, I was in the same store and my husband and I were looking at paint supplies when a couple came down the aisle with a medium sized dog. They stopped a couple of feet away from us. The next thing that we knew, the dog started yelping and hollering and carrying on. We quickly moved away and the couple pulled the dog away while talking to it and trying to calm it down. I told my husband that I was done and that I would not shop at Lowes unless they put more animal restrictions in place. I have been a Lowes customer for over 20 years but over the last few years, Lowes has gone to the dogs "LITERALLY!" read more

Quick stop to pay my bill and pickup a table for my home office. Due to a flood, the master bath and my office have been under construction for the last month and I ended up manually paying my bill this month. This is the Lowe's in Statesville off of Turnerburg Hwy. A bit out of the way so I don't come here often but maybe I should. Parked and walked in a lunch and Customer Service quickly processed my payment. Back to the back to pick up a second 6 foot table for my office. Each Lowe's in this area has a different floor plan which is madding but he are headquartered locally so each local store becomes a test lab for a new floor plan. Took awhile to find it but did and checkout was a breeze. A very good shopping experience and payed my bill, made my purchases and still had time for lunch. read more

I purchased a stove at Lowes in Statesville 2 weeks ago for my 97 year old dad's house. They were to deliver the following Sunday from the Hickory Lowes. I was not told when I purchased it that it would be delivered from the Hickory store. They promised to deliver it the following Sunday. They didn't show up. Anyways after numerous phone calls, rude employees and broken commitments to bring it, we still don't have the stove. I am so fed up with dealing with such poor customer service. What is wrong with Lowes? This is the poorest customer service I have ever dealt with. I am so sick of dealing with such incompetence. I will be returning to the store to get a credit on my Dad's credit card. I will never buy any else from Lowes. read more

I went in looking for 3 different tools and bird seed. Found the bird seed easily because I've bought it many times. But when I went looking for the tools I needed I could find them. Then I couldn't find anyone to help me. I asked a couple of employees that were walking by but I guess they couldn't hear me speaking for the headphones in their ears so I gave up on them. Then I went to leave with just my birdseed and they only had self checkout lines open unless you went to the ends of the store in lumber or lawn and garden. Both had long lines. I left my cart and left. I'm tired of stores giving up on customer service. I'm giving up on this store. read more

Just wanted to purchase some paint samples and when my daughter and I approached the counter the associates working completely dispersed. The older gentleman looked at like we had 3 heads or maybe felt we didn't belong in that store or he didn't have to help us. The sad part was that no one acknowledged us. Having a small child witness this was definitely heartbreaking. I finally was able to stop the other associate and she was able to help. But this should not have happened anyway. read more

This Lowe's has been nothing but problems this week. I have spent over $3000 with this location for items for my new home. Today, I ordered a washer online which was to be available for pickup within two hours. I needed a washer TODAY. THREE HOURS later, I called up there to find out if it was ready, only to find out that they didn't have it in stock and hadn't gotten around to calling me to tell me (IF they were actually going to call me??). And they offered no resolution. Now it's too late for me to pick up a washer from another retailer today. I still need a washer, dryer, stove, dishwasher, jacuzzi, and front door, but there's no way Lowe's will get my business for these items. read more

I hate to post this, because I normally like Lowe's. But, the service here sucks. No other way to describe it. Service is slow and most of the associates are oblivious to what's going around them. read more

I love this place! I've been a regular for over 8 years and I couldn't be happier. Occasionally you may not find help right away but most of the time you can. They are knowledgeable too! Many of the employees have been there for years so I always see familiar faces. They carry everything and they can help you find anything. I love my local Lowes! read more

Tyler, Muhammad, and Adam gave excellent customer service today! All three of them are extremely hard working and very friendly!! Thank you!! read more

The ultimate in disregard for customers. We bought an LG washer yesterday, 9/9/2022, with the promise that the washer would be delivered today, 9/10/2022, between 2:00 and 6:00 pm. We even bought the required new hoses for installation. At 4:45, I called to check the status of the delivery. After 30 minutes of being on hold and transferred to extensions where no one answered, I finally got hung up on. I called back, and the line again went dead. Called a third time and asked to speak with a manager, and again I was put on hold. After 10 minutes on hold, I drove to the store, still on hold. I walked in the store still listening to the hold music--30 minutes at this time. I asked to speak to a manager in person and waited. After my second request, a manager walked up. In a matter of seconds, she looked our order up and informed me that indeed delivery would not happen for a week. The blame was placed on "the system" despite the fact that "the system" does ONLY what it is told, no more and no less. No responsibility was accepted; no apology for being lied to was offered; no apology for being placed on a hold that nobody ever had any intention of answering was offered; no apology for the hours of my life spent chasing down their incompetence was offered. The only apology was that Lowe's was sorry for my experience--not their actions, but my experience. Home Depot across the street may offer no better regard for customers, but it can't offer any less. read more

I use online order/in store pick up a lot and the clerks make me feel like a nuisance when I am picking up. It is really beginning to try my patience. My recent order was a backpack leaf blower. It wasn't even heavy, I carried it out without a cart...and the female clerk was twice my size. I will say that the clerks at the regular check out are usually very friendly. You can usually get in and out of this store pretty quickly, never much of a line. read more

We visited Lowe's yesterday for the first time since the lockdown started in mid-March. We wore our masks, had our long shopping list, and hoped the store wouldn't be too crowded. We expected that some customers might not wear masks and might not socially distance, but never expected that 3/4 of the staff would wear their masks around their necks and pay no attention to social distancing. It was so bad, we grabbed a few things we really needed and left as quickly as we could. We paid in the garden center - none of the employees there had their masks on. We are in our sixties, trying desperately to avoid getting sick - Amazon will be getting our business I guess. read more

Do not let Lowes install a roof. They hire companies that are not professionals. The company sent 2 guys out to do a 6 person job. The site manager never showed up and it took from Saturday until Thursday to get the job complete. It should have been a one day job. Lowes didn't even try to compensate us even though we canceled our credit cards and told them would take our business elsewhere. The company they sub contracted was Hefner Construction. read more

I bought a new washing machine, and they said the delivery would be Monday morning. We waited, and I tried to call the store late morning, to see what was going on, or when it might be delivered. I could never get though to the delivery department. Finally, I had to leave to work, then they called at 4:30 to say they were ten minutes away. read more