I really want to like Home Depot, but they make it impossible. Last June I ordered 10 sheets of 23/32" Tongue and Groove OSB flooring along with a sizable hack of board lumber, drywall, and scaffolding. Home Depot Customer Care (HDCS) assured me the order would arrive same day. Scheduled day came and went. Called HDCC following AM and stayed on intermittent hold as HDCC representative went back and forth with me and Statesville store. "We're loading it now for tomorrow AM". First truck arrived about 9 AM with only the board lumber and drywall. IDK my driver's name but he went above and beyond taking care not to damage drywall (on bottom of stack) and placed it with piggyback forklift exactly where I wanted it in shop (I don't know how considering terrain, but it was obvious he'd done this before). Another truck arrived latter towards noon and dropped off scaffolding with no problems. No OSB flooring today. This is TWO DAYS Next AM, the phone call "ping-pong" with HDCC and Statesville Store continued. "It's being loaded for tomorrow AM." was the answer again. I waited the next day until 2 PM and not wanting to waste another day, I called store-switched back and forth without anybody providing any believable answer. They all seemed very confused. I worked and got home around 9 PM with 3/4" plywood leaning up against the utility pole near my house; 86' from shop door where it was supposed to be delivered. I was very mad but spent an hour or two in shop assembling scaffolding to find a seized caster. I wanted to be mad at HD but it was obviously a manufacturer defect. I called store following AM and complained about scaffolding and incorrect sheeting. I was showered with apologies and excuses. "We'll have delivery drivers call you tomorrow and set up a pick-up time for scaffolding and drop off new." I asked for a time and was reassured they would call so I could work till time and meet them at shop. I did small things around shop till about 1 AM just to try and get ahead and work off steam. Needless to say I got to sleep very late and was going to catch up since I lacked the materials to proceed with job...I was OK with that, I deserved a sleep late morning. WITHOUT APPOINTMENT or warning, I get a SWAT raid style knock on door at 6:40 something AM with a box truck in driveway wanting to pickup the scaffolding. I throw on some clothes, half asleep, and we go to the shop to get scaffolding. During the shuffle, my Dewalt Miter Saw (that I've had for over 23years) breaking the front, right cast aluminum leg rendering the saw useless. I was livid by this point! I "laid" the scaffolding on its side, removed the faulty caster, jumped in the delivery truck and cut a box open where the casters were packaged, grabbed one, gave the defective caster to the driver, and "asked them to leave". Still no OSB flooring. I called the store and spoke directly to Carlos, the general manager. He was empathetic and obviously frustrated himself. He asked me to bring the saw to the store for him to see. I did later that morning and he gave me a new RIGID Compound Miter Saw (R4123) in the box as a replacement and I kept my Dewalt. I may get it fixed, but will never get rid of it for sentimental reasons. Carlos explained at length about the issues with contract delivery drivers and though I don't understand how he can issue work orders to someone HE IS PAYING to do the job, but they will do whatever they want like refuse a delivery or unload part of an order and leave it at the store if they don't want to bother with it. Where's the work ethic? Anyway, I left with my new saw, which I was skeptical about but have come to love! This thing has great features and is built like a tank! (because of that, Carlos earned my business on a RIGID Table Saw (R4550), RIGID Sliding Miter Saw (R4222-AC9960), and too many RIGID power tools to recount. Feeling hopeful this was a turn-around in this nightmare, I to home to find the customer had called and canceled the job because they felt "I was stalling and making excuses". I also found the plywood had been picked up the plywood and left some OSB...wrong count (1 sheet short)....wrong type (1/2" instead of 23/32") and it was not even tongue and grove; all of which made it completely useless as subfloor. Guess that was now irrelevant since I lost the job due to previous HD blunders. BUT! The worst part was the delivery itself. They THREW THE SHEETS DOWN ON THE FRONT STEPS OF MY HOUSE (see pic) blocking access to the front door and dangerously near my wife's van. I called the store and DETONATED!! The next day, the wood was gone. I refused to use HD delivery again until Hurricane Helena hit. I give HD a second chance to take advantage of special offers, but that experience is ongoing and as convoluted as my previous nightmare. The Statesville HD personnel seem good, but their accessory services are HORRIBLE AND DANGEROUS! Pick it up yourself or go to Lowe's. read more

The Home Depot - On the front steps blocking access to or from our front door! How sorry can you be? - Nurseries & Gardening Near Me - Statesville, North Carolina

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Ordered a Washer, dryer, and refrigerator a week ago. Made an appointment with the sales rep. and was on my way. Well, I get a call from the delivery driver that the truck broke down on the day of the appliances delivery. Ok, I'm a truck driver and know that is used sometimes as an excuse to be late. Checked with his supervisor and is true. No problem, make an appointment for the following day. Waited 4 hours. No call, no show. I'm a little annoyed right now. Spent 2k at the store and not getting the professionalism as Homie claims. This comes after waiting a week for the appointment read more

I waited all day for a delivery of a washer and dryer I ordered three weeks ago. The delivery was to be between 12 and 4 with a call 30 minutes before. I got a call from an unidentified number but I was on a business call. There was no message left, I tried to call the number back immediately and got no answer. I waited all afternoon and never heard anything. The online tracker gave a number to call which I did and the recorded message said the delivery had been delayed but would be there. I continued to wait. Around 5;30, I called the store and was told the delivery people were not able to get in touch with me and it will be two weeks before they can deliver! This is terrible terrible terrible customer service!! Wish I would have bought from Lowes!! I will in the future!! read more

We've been Home Depot customers for nearly 30 years, but this installation experience has made us never want to come back. On March 21, we saw an exterior door in the store that we liked. This started the typical dance where HD makes you pay $30 for someone to come out and measure so they can later install the item. The salesperson talked us into having another door measured as well. HD contracts a middleman, RF Installations, who actually books the local person. In this case, the local person put us off for over 2 weeks. RF Installations was sending emails saying the installation was complete when the installer had not even come yet. When he did, he did not show a badge, and he claimed that our doors were not standard size. The HD salesperson then sent us custom-order door options that cost over twice as much as what we were initially looking at--in all different sizes. We went ahead with one door, ordering locks to match the new door and two others. When the locks arrived, they were keyed differently, meaning we'd either have to drive 45 minutes and risk COVID-19 exposure at a Home Depot store, or live with using different keys on different doors in our house. But it turned out not to matter, because when the door came in, the third-party installer called once, left a voicemail that was all static, and marked us as "unable to contact." So after 32 days, we were out $700 with no door, a set of mismatched locks, and no one at Home Depot, RF Installations, or the local subcontractor interested in whether we ever got a door installed. Finally, when we called to cancel our order and get our money back, the HD salesperson never apologized or offered to do anything to make it right. She acted like we were inconveniencing her, and then waited 2 more business days to email a receipt that the amount was refunded. We had to take the mismatched locks back in person. Meanwhile, a Lowe's contractor who was working on another project at our house took measurements (for free), confirmed that OUR DOORS ARE STANDARD SIZE, and had us order 2 doors for him to pick up and install. The entire process took less than 48 hours and we have 2 beautiful new doors for $200 less. TLDR: Home Depot and its sub-contractors lied to us, wasted our time, and never cared that they have lost loyal customers for good. read more

CJ in Carpet and Flooring is a fantastic employee! He was very patient and kind! We weren't sure the carpet I had bought would fit in my vehicle but CJ knew I really wanted to take it all home. He and another employee (Randy?) managed to make it fit and even tied my trunk down for me! Thanks Home Depot for hiring able, willing, and courteous employees! read more

Why do we like this Home Depot? B/c they are priced competitively, the staff is helpful and they have a good selection. I like their paint brands better than the Valspar at Lowe's and HD has better prices on holiday decor. Store is clean & easily accessible. read more

I recently used Home Depot because I had a small leak in my roof and they were recommended to me through Home Advisor the sales guy came out didn't even bother to look at the roof just assumed I needed a new one and tried to push me to a $8,000+ sale of course I declined to get a second opinion turns out it cost me very little dollars to repair due to a flash that was missed this is very bad customer service and I'm glad I got a second opinion I'm just writing this review for anyone to be cautious and be aware and don't just take their word for it and to get more opinions. What if I was an elderly person not knowing any better needless to say it's seriously disgusting that they would take advantage in this way. I called the sales manager and all he did was say he was sorry and they were to train their staff better. I sure hope so because to me Its unacceptable. read more

I would give it less than 1 star if I could. Let's start with I spent my entire savings on a new washer, dryer, and dishwasher. Had no trouble in the store, but when the products were delivered, the installers barely knew how to install my washer and dryer. They had no clue how to install the dishwasher which is still waiting in it's box in my kitchen for someone to install it. When I contacted home Depot, they said they would have to send it professional plumbers. Another week later (and I can't use my old dishwasher, because the installers disconnected it but didn't know how to reconnect it), the plumbers didn't show up. I've now missed 2 days of work to wait for installers and plumbers who haven't shown up. Just went to use my washer, and my entire wall is soaked through. I will have to call a 24 how plumber tomorrow to come fix it. $2500 on appliances that I can't even use, and I can only imagine what repair of the damage they did is going to cost me. Run from this retailer. Should've used Lowe's or Best Buy. read more

Their lumber is not always as good as Lowe's, and the garden center does not have as many flowers, but I have often ended up there after not being able to get any loading help from across the road. The guys at Home Depot are usually available to help - just don't go around lunch time. For some reason, they all seem to take the same time for their break. ?? read more