I have been shopping at Lowe's since they opened in Tallahassee... On June 18, 2025 I was attended to by John and Tom and Marie in the Pro desk area and MJ and Gabby in the Flooring area and I have never had better service in the history of my time here They were all so helpful and eager to help! This was a complete turnaround from what I am used to... I walked out of there, pleasantly surprised, and eager to give them a great review... read more

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it is impossible to have a store that is ran worse than this one! To wait over an hour for an online order at pick up is utterly ridiculous. Save your time save your money. Find a local hardware store to support because Lowe's obviously does not care about the customer. read more

I mean, it's Lowe's? These days, no matter the city, I feel I am living at this chain. This time around it was simply to get a copy of house keys done. Currently trying to acclimate to my new city, and well, it's definitely different, that's for sure. Staff at this location is pleasant and helpful, if you manage to find someone. The finding part took the most time, but otherwise, it was fine and dandy. Parking, too, is ample, but coming into the parking lot is a tad strange. Multiple entrances. At any rate, I'm sure I'll get used to everything soon enough. read more

At least your phones get answered after about 5 min. But calling someone to a department for help - doesn't happen. It was impossible to get someone to help with custom windows pricing. I understand this is not a typical request but if you sell it, you should be able to price it - and do so in the hours your typical home handyman is available I.e., early evening read more

Despite the busy weekend as we prepare for the Christmas holiday, I wish to take a moment to acknowledge an extraordinary experience I had on Saturday, December 20th, at the Lowe's store on Commonwealth Boulevard in Tallahassee. I was already feeling defeated before my arrival, as I was purchasing items for a rental property and had a list from the contractor. Nevertheless, I was determined to do my best. Upon approaching the first item, I was promptly greeted by a young lady named Alaynah, who welcomed me with the warmest smile and assured me she would assist me throughout the process. It was not merely her calming demeanor, but also her extensive knowledge of the required materials and more. In all my years, I have never received such exemplary service at this store, and she deserves personal commendation for making it stand out. Before concluding this note, I also wish to highlight the young man, Ira, who assisted me at the register and personally packaged my truck. Thank you, Lowe's, for employing individuals who are not only knowledgeable but who also demonstrate a commitment to service excellence. read more

FUCK LOWES. How can you guys stock klein tools and not do the warranty. Im just done shopping at lowes for my electrical needs. Im sticking to home depot. read more

customer service sucks nobody wants to do their job takes a hour to give a pick up order that was supposed to be ready hours ago I do not recommend save your time go to Home Depot read more

I like this location. I really did enjoy how everything is organized and clean. The garden center is very well kept unlike other places. The staff is super nice and attentive. I just wish they had more registers open and some of the plants don't have a bar code. That was an issue and we waited a while to get the price. But other than that , this is a good location to go to. read more

Lowe's Home Improvement - Hardware Stores Near Me - Tallahassee, Florida

The most horrible customer service I have ever encountered at this chain. I am going to pursue upper management to complain because this manager at around 6PM tonight refused to talk with me about my concerns. If you want anyone to help you find something or load heavy items go somewhere else. read more

So, not a stellar experience at Lowe's today. Placed an order, but needed a few items, so we parked and went in and got our items. Went through self-checkout and the stylus was missing. We tried our fingers and the plastic part on the cord, but nothing would let us advance. We noticed the man using the machine ahead of us was frustrated too... Guessing that's why. We called over the attendant who was extraordinarily rude. We then went out to our vehicle and moved to curbside pickup to get our cabinets delivered to the truck. Three numbers on the sign and none of them were operational. I get we're in a crisis state, but rudeness and lack of service is really still not acceptable. Update: My husband went in and the lady inside told him to drive around to the back, so we did. The guy in the back said to go back around to the front. We did, but no one was there, so he had to back in. The left hand doesn't know what the right hand is doing here! read more

Lowe's Home Improvement - None of these numbers worked. - Hardware Stores Near Me - Tallahassee, Florida

Left this review for wrong store across town on Capital Circle. Extremely disappointed. No help anywhere, but plenty of employees. I asked people in paint dept if they could call someone for me, but I was told to go to Customer Service... where there was a line. I pointed that out and they had someone call for me. I waited over 30 mins...no one ever came. During this time I searched the internet, found what I needed. The guy who requested the assistance for me walked by, told him no one ever came, that it wasn't his fault and I went to front to ask for a manager. He never came. I left and went to Home Depot...complete shock, emoyees were super nice, greeted me in different depth that I walked through and ACTUALLY helped me. I went to Lowes because I considered them a little more upscale, pretty, clean, whereas Home Depot is more of a construction look, but their service was a 10, by far surpassing Lowes and leaving it in the dust. Employees at Lowes looked unhappy, not very customer service oriented. I'll be placing my Lowes card away and using Home Depot. I hope HD keeps it up and it wasn't a fluke. read more

Absolutely horrible customer service. I just moved into a home where the tile in the kitchen wasn't fully completed. I went to another home improvement store with no luck but actually found the same tile on the model kitchen display at the store. I told one of the employees that I am looking to purchase the same exact tile as seen on the display and he looked at me and started walking so I kinda just followed him and he led me to the tile isle. He points to the selection of tiles on the wall and starts to walk away. Again, I informed him that I'm looking for the exact tile just like the one on their store display and he says "I don't know what your tile looks like...you know what it looks like" and went about his way. read more

Terrible customer service. Could not get anyone's assistance. When I asked a Lowe's employee for assistance he did not want to assist me. I asked for a price of some patio furniture he was put out to find out. After looking at the chair a few seconds he said I don't know and walked away. Sis you need to find someone in this department and pointed at some workers standing down an isle. I approached and requested assistance, they ignored my request. I left the store.. read more

Jason in the lumber department cart boy is extremely rude and belligerent. He should not be working here. I won't come back because of this horrible service. read more

We tried to buy a fire pit, picked it out and were ready but needed help because it was wedged in (aisle 27) and we couldn't get it out. There was an employee over there but she was with a couple people so we didn't bother her and had someone paged. We waited, but to no avail. As we left we noticed the guys the employee was with were actually employees they just had shirts over anything that would ID them as an employee. We left, I don't know why I keep giving Lowe's chances, they seriously suck. We just pulled up to Home Depot, we'll just keep going there while you figure out what customer service is. read more

After looking at many other stores for a fire pit this "late" in RV season without any luck, we ended up back at Lowes where they were out of stock on the one we had seen on our first trip there. When asking the very kind employee who was working in that department if they had anymore, he came back to tell us they were all sold out but he would be happy to sell us the last one they had which was the display. Great customer service, and I even picked up our first Christmas decor; a "Christmas Camper" while there since they had only one left in stock! read more

Lowe's Home Improvement - Finally a fire in our new fire pit - with a beautiful sunset! - Hardware Stores Near Me - Tallahassee, Florida

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Avoid this location if at all possible! It use to be my go to store, but now the customer service is horrendous. I understand that times are different during COVID but to hang up on people because YOU forget to call them to let them know their order is ready after 10 days is absolutely unacceptable. You should be apologizing at the very least. I had 2 orders, paid a delivery fee ... canceling them both today. read more

The service is non existent. The employees do not seem to care about assisting customers and openly mock shoppers. I will only come to Lowe's if Home Depot and ace are closed or out of stock. The quality of the products is mediocre at best. Picking through lumber for undamaged boards was unpleasant. Avoid Lowe's. read more

Horrific customer service. I made a phone sale for my contractor; the representative had no idea what he was doing and when he finally figured it out, no receipt was provided nor emailed. I asked the representative to please email the receipt, he said he would, and I told him I would wait on the phone. He hung the phone and when I called back, he had gone to lunch. No receipt was emailed. read more

None of the staff I had contact with at the Lowes on West Capital Circle were wearing masks. The store moved its on-line order pick up from just inside the doors to the service desk where customers were standing toe to toe awaiting service by un-masked employees and were eventually sent to the rear of the store to pick up their orders. Having to wade through employees and customers who were mostly unaware of a mask requirement completely voided the outcome and safety of an on-line order. I have not been back since. Their disregard of spreading the Covid19 virus is APPALLING ! No more Lowes for me ! read more

I am a loyalist. Lowes has come through time and time again... The NW Tallahassee location is conveniently located right off of I-10. It is clean, well stocked and well maintained. The staff is friendly and helpful. They honor competitors coupons. The have a large parking lot so when towing a trailer it is easy to get in and out... Throughout my renovation process it has been a pleasure shopping here! read more

Advertises Apple Pay but does not accept it. It's extremely frustrating driving across town being assured by several of their employees to arrive at the register and they suddenly do not read more

This was the second stop in a quest to find new flooring. The selection was comprehensive but again, availability and pricing were not quite where we wanted to be. I did have luck on the paint aisle finding the empty cans needed with assistance. Overall, an option for my household needs. read more

Worse Lowes store I have ever been in! ZERO customer service!! I am a disabled veteran who needed help loading lumber--I waited 35 minutes and when someone finally showed up, they were rude and surly. My brother went several days later and waited 45 minutes to get some wire cut--he asked to talk to a manager and the guy at customer service called one on the phone but the manager never came by--the customer service rep just shrugged his shoulders. My wife and I are from North Wilkesboro--the home of Lowes--I think the owners of Lowes will be interested to hear about my experience--we will be shopping at Home Depot when we come to Tallahassee in the future read more

HORRIBLE customer service. Every time I called no one would pick up and the call would disconnect. When I finally got through the representative was absolutely no help he essentially refused to tell me what items were in stock that he didn't have the capability but I know for a fact they can look up inventory because I had just gotten off the phone with the Thomasville GA location. I only shop at Lowe's as a last resort now I'm reminded why. read more

I called in they put me on hold 10x and kept bringing me back to customer service .. When they need an over ride on a clearance item it can take anywhere from 20- 40 minuets to find an employee they trust enough to give that power to swipe a card . Sometimes things work smoothly if ya just go to buy a few items but if ya need some assistance at the check out you might as well be dealing with Satan himself ... read more

We just had John deliver our riding lawnmower and he was amazing! He asked if my husband had used a riding lawn mower in the past, which he had not, and then proceeded to review every knob and switch on the machine with him. So helpful. John deserves a raise. read more

I have been going to this Lowes for many years. I bought a 80 gallon Kobalt Compressor there that got worse to the point it was faulty, and they honored taking it back due to it being faulty even though I didn't have a receipt. This was a year after I bought it. They have a great selection of nuts, bolts , and other fasteners that Home Depot doesn't even have. Due to being prior military I get 10% off which comes in handy. I went to Home Depot with a friend the other day and they only gave 10% off part of the purchase, Lowes always gives me 10% off the whole purchase. Staff is always been very friendly knowledgeable and willing to help me anytime. I could not say good enough things about Lowes not to mention they have sales all the time and you can get good deals on things. Lowes for life. read more

It's a lowe's supply store. They have a bunch of stuff I need all the time. Wood, plastic, metal, electrical, plumbing, and some a/c stuff. On this trip they didn't have what I needed. Who the hell sells FRP panels and doesn't carry any trim. Absolutely in heard of at least to me. This store is like all of the other one. You know if you have seen one you have seen them all. read more

Don't try to get customer assistance in appliances on the weekend because they don't provide any.

Worst Lowe's experience of my life. The entire newly delivered Spring plants shipment was being allowed to die from lack of water. No employee seemed to care and no manager was available. Lazy people, very sad read more

This is my 2nd review of Lowe's Commonwealth store. Today my fence was finished. It is perfect. Took a few weeks to finish the installation [gates] but Justin stayed on it till he got them. His crew did a great job and I would not hesitate to use them again. Thank you for being patient with me and keeping me updated. read more

The service was completely atrocious. I've been there several times regarding installing floors, and every time I was treated like I was stupid (presumably because I'm female) and they kept trying to rip me off with all sorts of added fees they couldn't tell me what were for when I asked. After I already made the purchase (and that happened only bc they offered to give me a good discount, hence the 2 stars instead of 1), they miscalculated the amount if materials needed and insisted in refunding my order to recharge me, but no one in the entire store knew how to refund only part of an order etc. so I waited for 30 minutes at the register watching 4 employees scrambling and complaining about their own system to me, which didn't amuse me one bit. Any time something had to be changed on a computer, like pricing based on a different style of hardwood, I had to wait 30+ min. The employees had no regard for my time as a customer, which is really important to me, and I'd guess most people shopping, and I never take lightly being given false information. Honestly, I don't think they were intentionally trying to overcharge me constantly and lying to make the sale, but rather they are just totally incompetent. read more

I gave them a one star only because there was not anything lower. Worst customer service ever! Bought a refrigerator and trying to get it delivered was a nightmare. The person who sold me the refrigerator was great but the folks answering the telephone are HORRIBLE. The refrigerator was not in when my delivery date was scheduled. The next day they called and left a message saying it was in and booked delivery five days out. I tried calling back to get the date switched to an earlier date. I was put on hold and disconnected seven times. I was told I needed to speak to a manager. I finally got someone who said they couldn't help me nor could the store manager ( who was in a meeting) and that I needed to call back the next morning (early) so I could speak to someone in delivery. I called the next day (early) and was disconnected three times. I finally spoke to someone and she stated "oh I know who this is." She then told me they changed my delivery date to the next day. I asked to speak to the manager and was told "she is in a meeting." If this is how Lowe's treats it customers and how it works to have something delivered, I will shop elsewhere. This is was one of the worst shopping experiences I have ever had. I recommend you shop elsewhere. read more

Poor customer service!!!! Purchased Fridgidaire refrigerator from Lowes during kitchen remodel. Within 1 month of install refrig began to make knocking noise. Called service dept at Lowes for service. After 1 month finally manufacturer repairman assessed and indicated needed replacement part. One month later no further communication from service. Several calls to Lowes with only response is to wait for repair service. Requesting repair or exchange. Caught in circle with Fridgidaire service and Lowes. Would not recommend purchase of appliances though Lowes and we have been customers of Lowes for many years!!!!! Definitely would not recommend Fridgidaire products!! read more

Appears their Veterans discount policy has changed, as I was denied mine this date. I was told a DD214 is not acceptable as proof of service, except on Veterans Day. They only accept a driver's license with a "V" code, or a "Veterans Card"?. I explained/showed my license did not expire for another 3 years, and that a DD 214 was required to get the veterans notation on a license. Odd, because I have showed my DD214 on previous occasions at this store and it was acceptable. Trans# 69118879 Sales# 0716AH1 1966907 read more