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    Lowe's Home Improvement

    1.7 (39 reviews)

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    Screenshot showing that I was holding for 50 minutes before being disconnected by the store
    Lorrie S.

    Customer service is horrible. I was supposed to have 6 appliances delivered yesterday. They showed up with two. I get a call today that one item can be delivered in a week. After numerous attempts to speak with a manager and being on hold for 50 minutes, I was disconnected and still nothing resolved and still unable to speak to a manager. I guess I'll be making a trip to the store and see if I can find a resolution face to face.

    Men's room
    Fave N.

    Great customer service in the purchase of my washer and dryer. Must do better in the bathroom though

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    9 months ago

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    10 months ago

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    4 years ago

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    3 years ago

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    4 years ago

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    3 years ago

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    5 years ago

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    3 years ago

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    3 years ago

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    7 years ago

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    5 years ago

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    4 years ago

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    6 years ago

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    9 years ago

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    5 years ago

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    6 years ago

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    8 years ago

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    6 years ago

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    9 years ago

    Employees are clueless to customers needs. I've had better results asking a rock a question.

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    7 years ago

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    9 years ago

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    8 years ago

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    7 years ago

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    10 years ago

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    15 years ago

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    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

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    The Home Depot

    The Home Depot

    2.5
    (30 reviews)
    2.8 mi
    $$

    Hello, Last Sunday we ordered a washer and dryer. Delivery was supposed to be today 5/29…read more10:30-2:30pm. We came here from NJ to Tuscaloosa, AL to buy these for our daughter who graduated and these were a gift for her new home. Text came that it was out for delivery, then got a text that delivery is to be rescheduled. No explanation. The manager from store (Amy) helped as much as she could with Amber who works in the store. Got a call from delivery company (Talbit) who said the washer and dryer did NOT get on the truck. Well the manager Amy said she was told the driver attempted to deliver and no one home. LIE.. Who do I believe? Amy canceled the order and was able to give us an in-store stock appliances which was more $$, gave us a discount and parts to install. We still ended up paying MORE. Order H0877-272113. I was looking for better restitution for this order. We had to haul appliances to house, unload and install vs. delivery and Home Depot install. I called customer service line, spoke to 6 people such as Diego and Miss Gloria. Each person said we cannot help you, you need to speak to another person. Why do we as the customer have to speak to MANY people and still get no further assistance. I will be writing multiple reviews about our experience. Anything we have bought from the NJ locations, we NEVER had any issues. We have lost confidence in the customer service system. Amy, Amber and other gentleman in the store have been the only Home Depot employees who wanted to assist and gave us a better customer service experience. Thanks to them.

    This location is amazing! From the time me and my mom walked in until we walked out all the…read moreemployees made us feel welcomed and were very helpful! Great selection and value for the product we were looking for.

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    The Home Depot
    The Home Depot
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    Anders Hardware

    Anders Hardware

    5.0
    (8 reviews)
    3.8 mi

    I recently visited here after unsuccessfully finding the bolts, nuts, and washers I needed at…read moreLowe's. The selection at Lowe's was terrible and you can forget getting someone to help. When I walked in the door here, I was greeted and offered to help. The man gathered all my things for me. And he knew what I was talking about. But if you go here, expect to pay. I was shocked to find that I was paying almost a dollar a bolt. But in this case, it was worth it to not deal with the usual dumbass at other stores.

    Anders Hardware is an absolute treasure of Downtown Northport, and I would highly advise any and…read moreeveryone to patronize our hometown hardware store over any of the big box chains. I've been coming to Anders since I was a little boy. Back in the day, you could only buy lumber from Anders or from Richardson's Lumber Company. My dad and I would often come to Anders to purchase lumber, to buy nuts and bolts and random odds and ends to fix our farm equipment, or to buy needed tools or other such knickknacks for our use on the farm. While Andrew no longer sells lumber, Anders literally has anything else you need. Whether it's seed for your garden, Bonnie plants if you're too lazy to grow your plants from seed, or any hardware necessities, Anders has you covered. In addition to hardware, Anders does have other little odds and ends. Little red wagons, little old-fashioned toys, and other such things can be found here. If you're having trouble finding something in the Tuscaloosa area, and it's something of the hardware-ish variety, I would recommend checking out Anders. Skip the big box, you'll be glad you did.

    Lowe's Home Improvement - hardware - Updated July 2026

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