Just got a call from Lowes "customer care" person. Yikes, there was very little "care" involved. I got schooled about their "policies" and every sentence started with "Unfortunately...." When she asked what I "wanted" I replied, "as a customer, to be treated with more respect." When I mentioned that I have been a customer for years and used to love shopping there, she just kept asking me what I "wanted." It was a very surreal, aggressive experience and confirms my decision to divest of this once great company...that is, if they'll let me close my account. read more

I usually use HD, but decided to try Lowe's since they had cheap top soil. I placed an order online for a few items to start one of my many landscaping projects. I picked them up curbside, but when I got home, I noticed that one of the bags of sand was busted open. The way it was plastered on the side of my car, higher than where the bag was, means that the associate knew it was busted open and loaded it anyways. There was sand everywhere in my car and will never come out of the cloth seats. I took pictures and sent them to the online rep. He said I needed to return it in store and refused to process the $6 refund. I then called the store and they said they wouldn't refund it without the product. So now I have to load the busted sand bag back up in my car and drive the 30 minutes back to return it. I'm just going to return everything I purchased because that is absolutely ridiculous. Never again. read more

Lowe's Home Improvement - Yep. I'll be finding sand in my car for the next decade. - Hardware Stores Near Me - Vancouver, Washington

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Came to this location for split rail fence posts and rails. This was the only location that had enough in stock to replace our old fence. Love that you can check online to see what's in stock and what aisle the merchandise is located in. We would have opted for store pickup, but we wanted to pick out our own boards. I'm glad we did because this late in the season left many curved and split boards that we wouldn't have been happy with. This store was clean and had plenty of employees available for questions. Employees we interacted with were friendly and helpful. Would recommend. read more

Stop by today to buy some flowers. Suns coming out I thought it would be a great idea to brighten up our yard with some flowers. They have quite a selection here at the garden center, although I was looking for tulips. It looks like I'm late to the party. Tulips are all gone. Nevertheless, great store to shop come by. read more

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I think I can say about Lowe's he stays as if they're consistent. Consistently poor that is. Their staff is not well trained and not there to serve the customer. I simply asked to have my phone number changed on my account because my landline has been discontinued. At first they said I had to do it online. Next they said I have to go to the builders department and they could do it. As it turned out it was quite simple to do. I was shopping for some wire rack shelving and a simply needed to get two of them cut to size. The staff member said that somebody stole the cutter so they can no longer cut their wire shelving. Unbelievably poor customer service. read more

I've been going to this Lowe's at least a year, can't say enough good things about everyone I encounter here. I am always greeted with a smile, and offers to help find things. I got my kitchen designed by Mia in their design department and the results were beyond any dream we envisioned. Mia listened to what we wanted, and made suggestions that also took into consideration the safety of our son who has disabilities. Our kitchen included everything we asked for and more. When the FloForm countertop installers refused to pay for a mistake they made, Lowes stepped up and made it right which was very appreciated. I still can't believe this is our kitchen. read more

Lowe's Home Improvement - Remodel - Hardware Stores Near Me - Vancouver, Washington

Rescheduled our window install multiple times. We would not have paid 10k for a 2 month delay and gone elsewhere. When asking about just picking up the material there will be hefty fees and a large cut. Not caring , just that's the way it is. read more

I like the store and their employees. However, I do not like to l their rewards program. In the past year, I've purchased a washer, dryer, refrigerator, ceiling fan, over $700 fixing me deck as well as a lot of other smaller purchases. . When I decided to use my rewards, I had $10 off. Yes, only $10. I now go to Home Depot first. I would rather them not have a rewards program than to be so cheap. It's not right to feel taken advantage of by a big store. read more

08/19/20 -- My boyfriend and I bought 120 cinder blocks for the retaining wall that we are working on, and the girls in the garden center (Maren and Krista) were more than willing and exited to help us hand load them into the trunk of our Touareg! They were so so so kind and helpful, we had a very different experience at another lowes location. We are so grateful for their positive attitude toward us, it made our experience 100x better. Thank you so much !! read more

Lowe's Home Improvement - Cinder Blocks - Hardware Stores Near Me - Vancouver, Washington

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Great service from the lady working in plumbing today. She helped me find everything I needed.

GREENWASHING Lowe's corporate website says that they accept compact fluorescent bulbs and rechargeable batteries for recycling at their stores. At this store, I was told that the Lowes website is wrong. The store does not take compact fluorescent bulbs and rechargeable batteries for recycling. The helpful young person behind that counter said he had let his manager know about this error. I wasted a trip to Lowes. Fortunately, Home Depot is only a few hundred yards away. Home Depot is well set up to safely take these items for recycling. Bottom Line: Lowes management, get your act together! Quit with the greenwashing on your website. read more

All my five stars go to Brent, in Customer Service. I ordered exterior house paint samples online. My painter scheduled our project soon and we finally had the time to paint a few test swatches on our outer wall. Unfortunately, whomever mixed my paint, from my online order (in Kansas?...what??), gave me 5 jars of the SAME color. Called Lowes and had the very good fortune of speaking with Brent. Rather than leaving me to deal with it, or telling me to have the "online Lowes" take care of it, he sprung into action. He understood the urgency of the issue and that we were under the gun to choose colors. Brent worked the problem until he had a customer-focused solution. We brought back the incorrect jars of paint, received an immediate refund, and had our new paint mixed....took about 15 minutes total. This kind of customer service just does not exist anymore unless you are lucky enough to have Brent on your team. Many thanks to Brent for being the solution. (*minus stars for Lowes, and other companies, who consider in-store and online purchases separate entities. A customer should be able to return items in-store, even if they were purchased online. Make it easy Lowes!) read more

We purchased a Bosch dishwasher this last summer based partly on the installation rebate from Bosch. The rebate process was problematic based in part on delayed product shipment. I reached out to Lowe's for help as the rebate time was about to run out - and they could do nothing to help. Then I called Bosch customer service after waiting 3 hours and they gave me another number that "handled rebates". That number was not valid. My message is to take any rebate offer from Bosch with a grain of salt and know you will get nothing in the way of help from Lowe's. We were thrilled with the installation and love the dishwasher. read more

I don't write many reviews this has to be one of the worst lowes I have been to first off we walked in no one asked to help us , I only gave it two star because the employees that we asked were helpful then we got to self check and there were 2 self checkouts and no cashier on hand to help other's most lowes I have been to have at least 4 The people behind us were like did lowes stop horsing cashiers read more

This Lowe's appears to be a bit more "upscale" from the outside (red brick construction), but is just like every other Lowe's once inside. The store was basically dead on my visit, with few enough cars in the parking lot to make me wonder whether this location was still in business or not. Indeed it is in business, and the lack of customers made me feel as though I had the entire store to myself. As is typically the case, not a single employee throughout the entire store greeted me, asked if I needed help, etc. They did have the rubber O-rings and silicone grease I was looking for, so I was able to get my mission accomplished. read more

We bought a kitchen sink & some other items (deck cleaner) & we want to "Thank" James for his help & knowledge about the items we bought! James even helped load the sink into our Jeep & went out of his way to find the right deck cleaner we were looking for. Thank You James! We always go to Lowes because they have staff that are very helpful! And always have the products we are looking for. read more

We had our washing machine go out unexpectedly and chose this Lowes after finding the new one we wanted because they guaranteed delivery in 2 days. We waited for the scheduled 4 hour delivery window and they provided no communication. We had to call them several times to check the delivery status, each time they told us it was just delayed. That evening, after us calling them for the fourth time to check on the status, they informed us we would have to call the next day to see about delivery. Still can't deliver today. They have already charged our credit card, but we still have no washing machine. If they couldn't get it to us in the requested time frame, we would have gotten it from somewhere else. I would think twice about ordering larger items for delivery from this store. read more

I had to purchase a new washer yesterday 5/20/24. I walked into Lowe's in the appliance department and was immediately greeted by Brandon Flock. He was amazingly helpful! He showed me what was best to buy, based on production and service maintenance. He provided information about delivery and removal costs, taxes etc.. Being the pessimist I am, I had to compare up the road to the competitor, let's just say the one that starts with an H... I walked into the H store and had to find someone to help me. I chased 3 people down to get some help. And they're pitch and service was horrific! I immediately drove back and knew who I could trust, Brandon! We wrote up the purchase and service contract and I was so happy! I thanked him and said you need a raise! There was also another gentleman that has worked there since September of 2008, he was in a wheelchair. He too provided a plethora of information on products and services provided by Lowe's. I will continue to go back there and look for Brandon to help me with my future appliance needs! Lowe's you've got amazing people working for you! Sincerely, J Stegehuis read more

I had my best Lowe's experience at this store today. I checked out in the garden department about 1:30 on 9/12 and had the greatest gal help me. Great customer service is hard to find in this day and age. She was Indian(?) the name is not on receipt read more

My partner had an interview at the Lowe's on Mill Plain in Vancouver which was set by a Lowe's recruiter. I drove because I also wanted to look at their sheds. He arrived early and about 10-15 minutes after the interview was supposed to begin someone finally came out to tell him the person he was scheduled to meet (he was told their name was Dylan) was on a conference call, couldn't meet with him and that they'd call him at some unspecified future time to re-set. This wasted an hour and a half of our time and a quarter tank of gas. I've never seen such an unprofessional, rude response - how is a conference call important enough to blow off a previously scheduled appointment and how was there no one else who could speak to him? You bet I didn't buy a shed there and I never will buy anything there, Home Depot's looking a lot better than Lowe's to me. read more

Just moved to Camas, from Gresham. My husband and I have visited this Vancouver store several times this past month and on every occasion the staff were rude and unhelpful. We were patient and kind while asking for basic customer service help, yet every employee acted like we were asking them to give up a kidney - rolling of eyes when we asked questions, ignoring of us - literally the employees staring off into space - while we waited patiently. On two occasions the employees specifically bypassed us to help others. On one occasion, I witnessed two employees bypassing my husband (a white male who also is a construction worker) to help more "ethnic" customers. They were friendly and helpful towards the other customers, but obnoxious towards my husband. I'd think they're discriminatory towards white males, except that I'm a Hispanic female (accountant). And I've been treated just as badly as my husband. We have never seen the store full of customers - it's a ghost town and now we know why. We have made a pack to never visit this store again. We will absolutely drive 45 minutes to Gresham if we ever need to visit a Lowes store again. read more

Gad, if the manager of the store (I think his name is Mike) is arrogant and rude like he was to us, I'm not surprised that his staff are just as unpleasant. I went there because the Portland one was so bad. But, I guess it's all Lowes. I will switch over to Home Depot even if it is farther. Be warned. If you have any problems with orders or items, don't expect any help. read more

Couldn't find a Weber barbecue in stock anywhere near Happy Valley, Oregon and didn't want to pay shipping from Lowes.com I called ahead and confirmed (1) last Weber Genesis BBQ was available at this store. Errol was very helpful and told me he wanted to put eyes on it before I drove all that way. We arrived near closing time and the staff rallied together to get us rang up and loaded up; all with smiles and great attitudes - which are hard to find right now! Maren and Errol went the extra mile to break down the box and load components in our SUV when the oversized box wouldn't quite fit! Thank you Mill Plain Lowe's! An overall excellent experience and we will be grilling in style for Father's Day 2022. read more

Bought a bed that ended up being too soft. No issues returning it after having it over 30 days. Most helpful, and less congested then Home Depot. read more

The customer service is consistently over and above what is customary. I went in looking for a specific item and even though they didn't have it, I was shown an alternative substitute. read more

Jacob helped us cut lumber for our cabinet DIY project. He was excellent! Thank you Jacob. He took his time, and measured each piece before and after. We really appreciate the time he took to cut our plywood. read more

Lowe's Home Improvement - Jacob helped us cut a lot of lumber and he precisely cut every piece. Good job Jacob! - Hardware Stores Near Me - Vancouver, Washington

We appreciate the quality and service at this location. The people are super friendly. One frustrating thing is that lately they've been pushing us into self service at the checkout. The reason we come here is for the people! I could buy online to get that much interaction. The self service doesn't let me plug in My Lowe's either. Her. STAY FRIENDLY - irks your differentiator!! And by the way, Cavina is really friendly. read more

Trish the manager was extremely unprofessional in handling our situation. We were told by one employee (Erik) we would get a 20% discount on our next purchase when we upgraded our Lowe's credit account to a pro account. Trish was aware of this, but said they would not honor this discount. Trish specifically said 'I know you were told you would get 20% off for upgrading your account, but that's not something we can do.' She proceeded to offer that 'you should yell at Erik (the employee who had offered the discount to upgrade) next time you see him.' Which is such a strange and unprofessional thing to say to compensate us for the inconvenience. The checkout process took hours, and was chaotic due to the manager being confused about a printed coupon. read more

Just visited this location and had an excellent shopping experience with associates Daryl and Isaac. Great conversation and very nice people, thank you! read more

They never answer the phone!!! It does not matter what department is called!!! I got the follow treatment when I called Lowe's; eternal ringing, switched over to eternal hold, or the phone was picked up and immediately hung up. read more

Lacamas Lowe's Vancouver Washington i have been trying to get my washer and dryer delivered since 9/9/20 and I have called them 6 times and been hung up on 3 times and today 9/11/20 they said they were at my house and no one was there i have been waiting for 3 days They said that they took a picture of the house and said it was white with yellow trim but my home is white with gray trim like I said I was there all day long for 3 days there was never a truck these people suck and will literally lie to you i don't think that they know how to use the phone read more

I am so proud to be customer of Lowes store at this location , I had problems with my water heater and Shannon was very helpful to help me from day number one .. I highly recommend this Lowes store... read more

The gentleman that helped me with the paint and materials I needed for my office was awesome. Extremely helpful, thorough, not overbearing and gave me a free sample as well. I was in and out within 15 minutes. A great experience and I will be back! read more

Recently I was in the market for 24 appliances (4 kitchens). I shopped 2 appliance stores along with Best Buy, Home Depot & Lowes. Although pricing was similar between the last 2 stores-customer service was worlds apart. Steve in the appliance dept. was amazing to work with: the entire month of November was eligible for Black Friday pricing however he obtained even better pricing than I expected by running it through corporate. He generously accommodated our building time frame by delaying delivery until needed, and even worked with me on maximizing the appliance rebates. The cashiers were also friendly (especially considering my payment was a combination of 10 gift cards & a charge card. Kudos for their efficient handling of 6K in gift cards! What could have been a nightmare shopping trip was a joy. Pro tip 1: November & 4th of July are the best appliance sales of the year. Pro tip 2: The corporate discount pricing applies to just 6 appliances- so don't be shy about asking what discounts you might be eligible for. read more

Dave Edwards in plumbing is GREAT! We had a huge issue with our toilet and it needed a specific valve. While they didn't have the exact part I needed, Dave understood the importance of getting my toilet working quickly. He "made" a valve that would fit both fittings out of other parts to make one piece to install. He and the team took their time to ensure that the part would work. It was really relieving knowing that I was being helped by people who understood the problem and MADE a solution work. It was a great experience. These guys have awesome hours and all their people seem friendly and helpful every time I go. I also recently had to grab a specific sized wrench and was helped by lovely ladies in the customer service area. Juliana is a great cashier. Thanks guys, keep up the good work! :) read more

This is our go to store for all things home repair or updating. We bought our house about two months ago & now the projects are starting. I feel that Lowe's has better supplies than home depot, or maybe more variety. I also feel the store is layed out better & things are easy to find. read more

The website crashed on Black Friday...but this isn't a BAD review! Instead, this is a "y'all ROCK!" review! Gwen called the next morning to say that they were sorry the website went down and to let me know my order was ready to be picked up. She was happy and extremely professional! I can only imagine the number of people she had to call today, and a store has ZERO control over their company's website! Yet, she was full of holiday cheer when I walked through the doors, too! GWEN wins Christmas, and Lowe's is lucky to have her on their team! read more

Pro: Good selections & many customer oriented employees. Con: However prices are higher which may account for the available of selections and a small quantity of employees (especially in garden check out) appear annoyed or rude. read more

Terrible customer service. I called to ask a simple question about a fridge and the woman who answered "put me on hold" and answered her personal cell phone where I heard every word she said. Then after about 6 minutes, she hung up on me. Frustrating and disappointing. read more

This store has the WORST customer service! I have been remodeling my home, so I have been to this store 4 times in the past few weeks and 3 out of those 4 have been really bad experiences! The associates in this store not only can't answer any questions about the products or how to use them, but they are very UNHELPFUL in everything they do there. Cashiers ring product up wrong, then making it impossible to return items. This place is just absolutely terrible and I will be shopping at Home Depot from now on where they are helpful and do offer good customer service. Bye Bye Lowe's, you've lost a customer forever! read more