when Lowes hires, do they say to themselves, " let's hire the dumbest people we can." I ordered a dishwasher for pickup 3 days later. It was on March 22nd. As I write this, it is now April 9th. No one has any information and they really don't care. This store is the worst. I'll never shop at any Lowes ever again. read more

I generally prefer Home Depot over Lowes for a number of reasons; one is that HD seems to be better managed. I will generally go out of my way to shop at Home Depot over Lowes; however, Vidalia does not have a Home Depot (yet). On a Thursday afternoon I went into this Lowe's location to purchase a washer and a dryer on they condition they deliver the units to my address on a Saturday. They processed the order (and made the sale) with that condition in their system. On Saturday morning I woke up to discover that the delivery date was changed in their system. Someone made the executive decision to change my delivery date without my authorization. So when I discovered that I promptly drove back to the store to cancel the order for a refund. This is a perfect example of why I generally prefer Home Depot over Lowes; and why I prefer placing certain orders for larger, big ticket items with businesses other than Lowe's. read more

I sat waiting to speak with someone who could inform me of my order status and delivery. It did come when it should have. Then, a few days later I get a text, informing me my dryer would arrive on June 17. No one called to ask if June 17 was a convenient date to receive my order. It just came. When it arrived at 7:15 pm, the driver informed me they had gotten stuck in a ditch earlier that day. They were clearly exhausted. It had been a rough day. My dryer was damaged. I said don't take it off the truck, take it back to the store. The next day, I went to the store because clearly calling them didn't work. I asked for a manager or someone who could help me with my order. "Gary, the manager" came to the computer looked up my info and informed me my dryer would arrive on June 20. Not, "ma'am" could we deliver your dryer on June 20???" But, "we will send your dryer that day, period." I pulled out my phone to show "Gary"this picture of a phone call to Lowe's. I subsequently called Lowe's three times that day and three times the call was disconnected on their end without ever speaking to anyone. Gary replied, "We're too busy helping other customers to answer the phone." My response was not my usual. But, suffice it to say, I immediately recognized Gary's attitude. He went from 0 to 120 in 0.3 seconds. He then told the clerk to refund me for the dryer. I'm a stickler for a matched set. But, I should have said, "Yes, and come get the washing machine too. I want all my money back." Gary then proceeded to tell me not to come back to his store again. In which he enlisted another reluctant response. I went immediately to my car and called Lowe's complaint department. Gary, your behavior was unacceptable. Whatever you were unloading on me will come back to bite you. Lowe's do better. I waited two days. The real manager, Tyler Weil, never called me. He never acknowledged this problem and never apologized for his derelict employee. The absolute worst customer service ever. read more

I have never had a bad experience here before, but today was crazy!!! Today there were so many people in the store and the lines were LONG. We waited for almost an hour just to find out the debit/credit machines were not working. When I asked the manager to make announcement he said he couldn't do that. REALLY??? Terrible customer service!!!! Lost my business. read more

This Lowe's is one of the worst places I have ever tried to shop. There are not enough associates to help people find anything and the ones that do work there have no knowledge of the store. The plumbing section is almost nonexistent read more

We returned and pushed the customer assistance button as no one was in the lighting department. After two minutes a well trained person arrived and stepped us through a tricky lighting issue to include ordering the number items needed. I called to check the status today and was immediately directed to my contact who was knowledgeable and gave us and update. This type of service is what every customer should receive. So, today, I'm a fan. read more

We went into the store to order cedar fencing after it showed available on line. When we got there it was not available for immediate pick up. So we ordered and paid for delivery the next week. We were told we had to be home to accept delivery. We took off from work and ONLY the posts were delivered. Called the store and was told fencing was no longer available! No calls no nothing to prevent us taking off. Talked with mgmt and they ordered again and scheduled. Again no delivery and no call. Called back and was assured it would deliver 5/11/20. Guess what no delivery and no call. Asked for store manager who DENIED that they agreed to deliver!!! Asked for corporatize contact and Manager said "so what? All they'll do is send back to me". Very smart mouthed and rude. We still have posts and no fencing and looks like they don't plan on standing any fence AND they have our money!!! We WILL be calling corporate. Poor poor poo read more

Dont try and call deliveries wast of time. Ordered fridge/freezer after 6 weeks give up and cancelled. home depot please come to vidalia. Alan H Baxley. read more

Install was a bust. If I could give them zero stars I would. This was the third house I'd had them install a full house of blinds. The first 2 times was great with professional service. This time, they left my house a mess. Moved things and didn't put it back. Left old brackets sitting all over to include on a piece of 1800s furniture. There was pieces of plastic all over in every room to include in a toilet bowl since a window was behind it. They left to get a door blind and never returned. I have spent over 10 hours trying to get the final piece done. The second time they never bothered to even show up. The third time another installer showed up with what was obviously the wrong piece. Multiple trips to the store and calls have not yet yielded results. Then last week I found a hanger on my door that I missed my appointment when I didn't have one. It's been 2 months and I still am waiting. I will never use them again. read more

OK, after ten visits....a trend has emerged. Gone are the days, when you ask about the location of an item, the response "check on isle 9"...etc. Now, the person asked takes you to the item or tries to find the item. They even ask if there is anything else they can do. There has been an improvement when inquiries are made over the phone. Although, you still have to be patient but you will get the answer. There was a day when I would single out and find the only person that could be relied upon. Now, they all have risen to exceptional customer service. read more

My 79 year old mother has purchased and paid for 3 Refrigerators from Rincon Lowes for a cost of approximately $2500.00 total. One of the refrigerators, the most expensive, quit making ice and was also building up ice on the bottom of the freezer, leaking water all over the vinyl flooring in the kitchen that was also purchased from Lowes, so a repair service was called to repair it. The repair service worked on the ice maker and could not repair it. This cost my mother out of her own pocket for nothing, as the ice maker never worked again and today it is still leaking and building up ice and you cannot hardly open the freezer door and then you have to pray that it will close. Two weeks ago. after working all day, I came home and opened the freezer and it would not shut, so I spent two hours defrosting it and getting the sheet of ice built up in the bottom and back, out and got it to close. Two days later, the sheet of ice is back covering the bottom of the freezer. She also purchased a washer and dryer for approximately $1200.00 total. The washer broke down about a year after being purchased and she was told that there was no-one within 100 miles that could repair it, so it is sitting outside in the shed. It looks like brand new except it will not work. She went elsewhere to purchase a washing machine. She has recently purchased and paid for a freezer for approximately $ 1200.00, and we are waiting now to see how long it will last. Last year she purchased a Troybuilt riding lawn mower for approximately $1000.00, which was operated 4 times when it quit working. I went to Lowes to find out what I needed to do and was told at the return desk that if it was purchased on her Lowes credit card and paid for, to get someone to bring it and the Lowes credit card and they would replace it for a new one. Well obviously my 79 year old mother couldn't do this, but her son that lives in Bulloch County was kind enough on his day off to empty his trailer and come to Clyo and load the lawn mower up by himself and take it to Lowes and was told that when he got there, they couldn't exchange it, that their employee had mis-informed me. They could however send the lawn mower to the manufacturer for repair, which will require another of his days off to be spent picking it up. We look very stupid obviously as how do you continue to purchase sorry equipment and appliances after you continue to pay for crap? I guess now we have finally had enough and will never spend another penny at Lowes. Hopefully this will inform others not to waste their hard earned money on anything from Lowes. We will now find another company to purchase our appliances and outdoor equipment as well as the money we were about to spend at Lowes on home remodeling. I had to rate 1 star, obviously I wouldn't rate Lowes any star, but it wouldn't submit without. read more

Best lowes in the us.. They have been rated #1 in customer service year after year. I used to work there and i literally am proud to say that because they are that good. read more