Besides being way overpriced compared to other box stores Lowe's is unreliable. I stopped in to avoid an extra 30 minute driving only for them to not carry a very common item in stock. As a contractor, I can't be running all over town to get parts a big store like Lowe's should carry. Now I have to figure if I bill the customer or eat the time. read more

A HUGE shout out to Brittany H. in delivery/customer service at the Jordan Creek Lowe's. I had a very complicated issue with delivery of items that originated at a different DSM location. She made multiple calls on my behalf and even personally picked up an item from the other location so that my delivery of items could be complete. She took the time to sort through all of my transactions to ensure I had been properly charged/credited for the order. Amazing to say the least! I cannot express how appreciative I am of her going above and beyond to help me with this. THANK YOU, Brittany! read more

We went in looking to find some Christmas decor. Ray and Aaron were so kind and the experience was 10/10

Tried to purchase a ring doorbell and an indoor out door camera, grabbed the tickets because there are no units on shelf, then was told they were out of camera's so I said I would take doorbell camera, box wouldn't scan so the lady punched it in and it was 100 more than advertised so I walked out, picked one up at Home Depot for the ad price no problem. read more

Went two separate times to have glass cut there and they made incorrect cuts each time, if accuracy is something they cannot provide then they should inform customers as such. Avoid at all costs. read more

Sucked. We were trying to get some screws to put into a Volkswagen Tiguana and they didn't have any. The customer service was also trash! The lady said she was going to page someone but she never did. No was working either. I maybe saw 5 people working there in the WHOLE STORE! Don't go nor give them any of your money. read more

BEWARE - FALSE ADVERTISING: Helped my father buy a stove/convection oven from this location based on a placard displayed. It advertised "Fan Convection - helps circulate air", but upon delivery it does not have this feature and the website has been updated to change the description. (Photo included). Attempted to contact store, Facebook, and email without a response. read more

Lowe's Home Improvement - Hardware Stores Near Me - West Des Moines, Iowa

I chose to go to Lowes on Jordan Creek. It was the closest "hardware" store to me. I needed a piece for a sink. I walked in and went to the correct aisle. I looked for an employee......couldn't find one. Got halfway through the store before I found one. She said the person working in that section was at lunch, but she would page someone. I hurried back to the plumbing aisle. I never heard a page over the loudspeaker. I waited 10 min. During this time, a gentleman had been paiged for appliances and was helping some people there. I asked him to help me when he was done and immediately paged someone over the loudspeaker. No one showed up. The gentleman finished helping the couple. So I went back and asked again for help since no one had shown up. He told me the guy working plumbing was working in receiving and came in early for that? He then came over and helped me. This should have been a 5 min quick in and out trip. I was there WAY TOO LONG. Ridiculous. I should have driven further and gone to Home Depot. I still would have been home quicker. read more

Absolutely terrible customer service. Purchased my parents a toilet on May 27, and based on ads in store, also paid for installation. We intended to buy it that day, but decided the installation would be a good convenience - so we had to order it online (which I did from the store, while standing right next to several they had in stock). We paid for for installation than the toilet cost. Waited a week for the installation date, my parents rearranged to be home - and no call/no show. App said it would be installed on June 5. I called the store, and a man told me "We didn't have it in stock that day, which is what June 3 meant - that we would get it in stock that day." I told him I knew they had it in stock because I was literally standing in that aisle while playing my order. It quickly became clear he was just making up answers and had no idea what was going on. Since it was clear I wouldn't get anywhere with this guy, I decided to just let it go and assume it would be installed June 5, per the update on the app. Again, my parents coordinated schedules, and again - no show. This repeated itself. parents went to the store to talk to someone in person. Again, no apologetic tone or words, and just said the system shows it would be installed that day, so they better get home if they want it installed. Exasperated, I called corporate. She apparently lit a fire because someone finally showed up - but he broke a piece while installing it. He said he would have to come back and fix that, and they could not use it in the meantime. He said he would be back in the next few days. Instead, he ghosted them, reported it in the system as complete, and they now can't even use the toilet. (at least before this guy showed up, they could use their old one). I just called corporate again, went through the whole spiel, and while she was nice and apologetic - I got cut off. when I called back, the answering system picked up and said they were closed. So exasperating! read more

No cashier check out so you haveself check outwhichi hate. Most of the garden center is super dry. Careful what plants you buy.

I really like this Lowes. We pretty much remodeled and bought all our appliances for our first home from this location. Now that we are starting to remodel out second home, we've started getting in the groove of DIY shopping again! Everyone I've ever dealt with here is friendly, hard working, and really seems to like doing their job. I really, really appreciate the great service from paint to lumber to flooring and even cashiers. Lowes also gives a good military discount, even on sale items. read more

Not very speedy with getting back to us on replacing countertops and flooring in our kitchen. We have gotten the run around for 5 weeks for them to come out and measure. It costs money to do that, I get that. We just want to get this project started in January! We have been here for an hour tonight just to get them to get our address right as well as book a time for the measuring. This is so disappointing! It scares me that their incompetence will ruin this experience. read more

Had a refrigerator delivered today and had MAJOR issues with the delivery service. Called the store and spoke to a manager (Amanda) who was extremely helpful and took care of my issues. read more

I ordered window coverings for my new home around the end on June. When they came they were the wrong ones and didn't fit.I had to wait while they decided if it was Lowe's fault or the installing company's fault. It took from June until the 27th of Sept. To finally get them installed and still not installed correctly. read more

Every time I go there for a REAL part-not a weekend warrior project- no one knows ANYTHING- its allways" NOT MY DEPT" This store hires retirees that have little or no trades experience. I went in today lookig for a "butt splice" now if youve EVER done electrical you know what it is- I held up one at the customer service counter and asked 4 employees if they knew what it was-NOT A ONE!-15 minutes down the road is MENARDS -they dont have a lot of"counter monkeys"-(an old trades term for know nothing vendors) read more

I spent almost $4000 on a new door and installation November 4th, 2020. Due to a backlog/lack of installers, we did not have it installed until late December 2020. When the door was installed, he pulled off the trim inside, which is still not correct, losing a curtain rod bracket. He left a trash bag and trash all over the deck. Siding was off the house and exposed to the elements in the winter in Iowa. He had smeared caulking all over the paint on the side of the house, and there was and still is an inch and a half gap between the door and the siding that they filled with caulk. When I complained, they sent him back out and he touched up a little bit but couldn't do much else. This was in January. I am immediately complained again and they said they were going to send someone out to fix the paint once it got above 40°. I started making calls in March continuing through April (about 10-12 call) and finally got someone back out here in May. They touched up the caulking and painting but I still have an inch and a half gap above the door. When I asked the representative if this would be normal Lowe's practice, they said that yes, they don't do siding and that the door probably was a slightly different size. After spending almost $4000 on a new door, my house looks worse than it did before we were placed it. I will not purchase from Lowe's again and I definitely will not use installers from Lowe's again. read more

Their delivery department is terrible. We bought a grill 2 weeks ago with plans for it to be delivered this Saturday. Saturday morning , I call them to schedule a time and the guy who answers the phone is very rude. He said he cannot hear me .And when I try to speak loudly ,he says there is no need to yell. Then he tells me our salesperson here has it written down that you carried the grill with you and we do not have you scheduled for delivery. I asked him to look at the camera footage in their store on the date of purchase when they can see if I had taken the grill with me. Finally he gives it to another person who says - Okay that is fine , I will have it scheduled to be delivered tomorrow. Not even an apology. The folks who delivered the grill were extremely nice and that is why I gave the 1 star. The guys on the phone in their delivery department are extremely rude, have a problem with talking to people with accents and I would never advise anyone to purchase anything from this store read more

Went to the store to buy mulch this morning. At checkout I was told they would send someone to help load it. Being a 64 year old female it would be nice to get help. No one showed up.....so I honked my horn for a while...still no one. Went and found another person and they said they would send someone....still no one showed up. Had to do it myself...very heavy bags. Ruined my nice jacket to. Lazy employees. Bad management at this Lowes. read more

Got amazing help from Cash in the lumbar department, he went above and beyond helping us fix a part of my bed frame that got broken during a recent move. He went around to different departments to rebuild the piece that was broken, and then talked us through how to reattach it. At the end we asked him how much it would be for labor, etc., and he said it would just be the cost of the wood. Only had to pay $2 and I saved myself a headache from trying to figure it out how to do it myself. Thanks for all the help! read more

I spent almost $4000 on a new door and installation November 4th, 2020. Due to a backlog/lack of installers, we did not have it installed until late December 2020. When the door was installed, he pulled off the trim inside, which is still not correct, losing a curtain rod bracket. He left a trash bag and trash all over the deck. Siding was off the house and exposed to the elements in the winter in Iowa. He had smeared caulking all over the paint on the side of the house, and there was and still is an inch and a half gap between the door and the siding that they filled with caulk. When I complained, they sent him back out and he touched up a little bit but couldn't do much else. This was in January. I am immediately complained again and they said they were going to send someone out to fix the paint once it got above 40°. I started making calls in March continuing through April (about 10-12 call) and finally got someone back out here in May. They touched up the caulking and painting but I still have an inch and a half gap above the door. When I asked the representative if this would be normal Lowe's practice, they said that yes, they don't do siding and that the door probably was a slightly different size. After spending almost $4000 on a new door, my house looks worse than it did before we were placed it. I will not purchase from Lowe's again and I definitely will not use installers from Lowe's again. read more

Im not big on writing bad reviews but it seems like every time I go to Lowe's I can't find what I need and go somewhere else. Thats all I have to say about that. read more

will not be shopping at this store again worst customer service ever..... guy was more worried about what level he was playing on his game are you kidding me you are a grown adult and at work.... read more

You can be the judge of if this was handled in an appropriat manner and descide if you would trust make a purchase at this store.. Below is an email i send lowes custoemer care after i placed and order and the responce. I place an order online for Item number 164863 Model # RMC-55R7B on 11/12/14 out of store number 2648 for the price of $29.75 the order number was *******25. It was also stated that it was in stock and will be ready for pick up same day. After the order was placed verified and paid for I received a call from the store stating that they didn t have the item in stock and would not be ordered. He stated that the other two stores in the metro area had them in stock one had two and one had three. He also stated that I could order the item from there store and he would cancel this order and refund the money. I went to store number 0552 to order the product and it is showing at $119.00 and the other metro store also shows this same price. I called store number 2648 again to advise of this and Drew a manager stated that he cannot help me due to it was a No Stock Tier and was to be clearance out of that store. He said to call store number 0552 and see if the manager would sell at the same price he said he could not call and could not guarantee they would be able to help me since it was a store thing not a regional or area thing. I asked if he could have it shipped to his store for pickup he stated he couldn t. I called store 0552 and let the operator know my situation and story and she put me on hold to ask a manager, when she came back to she stated that they cannot match store to store prices. What really gets me going on this is that after calling the stores I go online and it shows that there is one in stock same item number and same model number but for $119.00 so it seems to me that the order was canceled and I was lied to after the order was paid for, for whatever reason. I would like to receive this product since it seems that I have proof that there is the product but the store was not willing to sell it to me at the advertised price. I have included screen shots of the item showing in stock and the proof of sale at the discount price. Below is the responce i recieved from customer care, Thank you for your email. I am very sorry to hear about the issues that you have had with your order #*******25. I do understand your frustrations. This is an item that was priced at clearance pricing at the Lowe s of Jordan Creek, IA. Unfortunately, our stores do not match prices from other locations as they may be a stocking store for the item and this location is not. There does also seem to be an inventory issue at the store as they do show one on hand but they have not been able to locate this item. I also checked and show that the order was cancelled before the charge was processed to your card. The authorization hold will come off your card within 3-10 business days depending on your financial institution. We value you as a customer and apologize again that we are not able to fill this order for you. If you need anything else please don t hesitate to contact me. I hope that you have a great day. Thank you, Michelle C. Lowe s Customer Care I also have screen shots to prove all my claims (I wish I could figure out how to upload here) and sent them to customer care. I also understand what they are saying --- but why not try to make something right instead of giving me a big "we don't care about you Mr. Customer". I do not fault the 50th street store but i do feel that i there could have been some sort of concession made since it was and still is the stores mistake. Again you be the judge what if this was a large item that you needed to finish you dream project or wanted in place before the holidays with friends and family coming over. I do know i have never had this issue with Home Depot or Menards. read more