My Dad and I went to Lowe's Labor Day to check out refrigerators as most were on sale. My parents frig is 30+ years old so it was time. An associate helped us find the models that would fit the kitchen space. We only had a few options but decided on an LG model with two doors up top, a freezer drawer on the bottom with a water and ice dispenser. We went with a 3-year warranty for $155 as the 2-year manufacturers warranty was limited and only covered the compressor and did not cover labor. We also paid $50 to have the old one hauled off and an delivery/installation fee which includes hooking up the water line. The refrigerator will be delivered in 2 days which was faster than I expected. We had a good purchasing experience and I'm looking forward to my parents getting their new refrigerator! read more

Lowe's Home Improvement - Helped my parents pick out a new refrigerator. There old one was 30+ years old. - Hardware Stores Near Me - Wheelersburg, Ohio

See all

It's no better than before. Took an hour to get someone to place a large order in the lumber department today. Stopped multiple people, each would say they would help, then disappeared. Finally someone who works with the glass was able to help even though it's not his area. Hopefully we get what we wanted to order... It is increasingly impossible to get good service here. I had hopes the new management would turn things around, but it's actually much worse than before. read more

In the past two visits I went to the restrooms only to find most of the toilets unflushed and water and urine all over the floor. Today I watched employees walk out of the restroom past three unflushed toilets and out the door. I asked to talk to a manager and she told me their restrooms are cleaned by a contractor and they are not allowed to touch them. This is a pitiful excuse and no way to do business if you expect the public to shop in your store. read more

If you could give a business no stars, Lowes in Wheelersburg would get two zeros. You can't get anyone to answer the phone. I've called over and over, and still no one will answer the phone. I don't know how they stay in business. I think the store is in need of new management. read more

On the off chance that they answer the phone they are all useless in there no one knows anything about anything and won't go check something for you they just tell you to come in and look. Not everyone has time do your job! Management sucks get better employees. read more

They don't answer the phone. I have tried all morning to call appliances, and have gotten hung up on. And when I try to call the main desk, they just let the phone ring. I counted 48 rings before I gave up. read more

I love Lowes and have been a loyal customer. My husband is a contractor and buys at Lowes frequently. I will probably not shop at Lowes in Wheelersburg again. We were there to purchase other items , and I asked a question I had at the paint center. I was first told that my problem could not be fixed, that once the color was mixed they could not change it. When I explained that I had not purchased the paint there, and I didn't expect them to fix the problem , I was just wondering if it was a fixable problem. She then told me that the color could be darkened/ greyed and if I had bought it there she would try to fix it, but since I hadn't, she couldn't. I thanked her and left to find the items I had came in for, then it hit me that she had blatantly lied to me. When she thought I was going to ask her to fix my problem it couldn't be fixed, but if it was going to be someone else's problem it could be fixed. Very poor customer service, and not very smart of her to change her original story. I would have only thought her uninformed and in need of more knowledge about her job , when I found out differently later. I put the item my husband had back and left without buying anything. Will go to Ashland or Maysville or Morehead sometime this week to get what I need or to Coldspring to Home Depot. read more

Never purchase exterior doors at this store. They will not order the right size, then they will fight for months, despite initial promises to make it right, and then they will order them again---in a similarly wrong size!!!!! read more