I ordered a patio door with a screen 03/11/2026. The door wasn't installed until 05/08/2026. The installers, Rock Solid Construction came out to complete the installation without the screen that was ordered with the door. Lowe's had to place another order for the screen, which was not installed until 06/16/2026. There is a 2 inch gap between the screen and frame of the door, because the door was installed improperly. I have exhausted all patience with Lowes and the installers. I am waiting to see how they are going to rectify the issue. DO NOT ORDER DOORS FROM LOWES, AS THIS IS NOT THEIR AREA OF EXPERTISE! read more

Do not purchase the Samsung range.They find reasons not to honor their warranty. Absolute poor service with Samsung.

The worst Lowes in the country. Poorly managed, employee's don't care. Half of them don't know where anything is. Prices are not marked, especially in the wood dept. Manager is never there or can't find him. If you have a complaint they suggest to send complaint to company. So far it doesn't seem to help. read more

I tried to exchange a sliding glass door that was damaged when purchased from another store, ( the store I originally purchased it from was out of stock and my contractor had already removed my old one) and I was refused the exchange and told me pretty much to kick rocks and buy another one at 600$. I called the 1800 customer service number and they stated that the manager would call me but that never happened. The management is a joke at this store and doesn't do anything based off policy just off how they are feeling that day it seems and that's not right. Forcing someone to buy the same item twice because because they can is ridiculous. I'd give zero stars if possible and I'm not shopping there for the rest of my home remodel. Home Depot has a new customer read more

This is the most poorly managed Lowes I have ever dealt with.......bring back Home Depot!

The manager, John Rooney is never there. There are so many problems with this store you order online for a quick pick up and hours and hours go by and nothing's ready. You go to the store and find out they don't have the item in stock yet there's over 40 of them showing online. There's not enough workers so the store is a disaster along with the dirty parking lot and homeless people trying to load your stuff into your car. In the last two years, this store has gone downhill. read more

Poor Customer Service. The staff is not friendly. They talk about hating Lowe's as they're waiting on you. The manager doesn't care. Several things are in the wrong place so the price does not ring up correctly. If I could give a zero I would. read more

Had to take a poop at Lowe's and my eyes has been sexually assaulted. As I plopped down with my pants down over the toilet, I looked to the right of me to see a drawing of two guys making a sexy time. My winier shriveled into my stomach and my anus clinched. I wasn't able to poop read more

Lowe's Home Improvement - Hardware Stores Near Me - Winterville, North Carolina

I have worked in retail before, so I know how difficult customer service can be and am sensitive to the feelings of employees who are often stretched to the limits. I rarely write negative reviews. In fact, this may be the first. However, after a series of frustrations with the Winterville location, the experience I had there today finally put me over the edge. Prior to today, my main frustration was that the staff seemed particularly incompetent. For example, when I recently asked someone in flooring if they had any vinyl flooring remnants, the associate did not know what I meant. When I explained myself, he said, "Ooohh, you mean the parts left over after we cut!" His lack of basic vocabulary was frustrating but also slightly amusing. No harm, no foul. No review. Today, however, was a different story. Because of Covid 19 and the fact that I had my three young children with me, I placed an order for pickup this morning. I waited several hours; and after not receiving an email, I called to inquire whether or not it was ready. The person who answered said it wasn't but it would be ready by 5:00. I ran some errands and returned at 5:00. There was still no email, so I called again. This time, the person who answered said it was still not ready and she didn't know when it would be, so I went home to wait for an email. As soon as I walked it into my house, I received the email. I returned to the store and parked in the pickup location. I called to let them know I had arrived, but no one answered. I tried for 15 minutes. Then, I tried connecting to any sales associate who could connect me to the right person. No answer at those extensions either. I called for another 5 minutes or so, trying several extensions. At that point, I decided the only option was to go in and leave my 7-year-old in charge of taking care of my 2-year-old and infant in the car alone. To my surprise, there was someone in customer service standing under a sign that said, "Pick Up.' It didn't seem particularly busy. There was one person ahead of me. I got to the register and met the associate, Karen. She was wearing a mask, but it was pulled down under her nose. I asked if their phones were working. She said the phones were working, and I explained (as nicely as possible) that I had been trying to call for the last 20 minutes. I explained that I had an infant and two other young children in the car waiting and that I couldn't get up with anyone in Pick Up. She said, " Oh, that's not my department." I looked over her head and reread the sign. Made sure that I had read "Pick Up" correctly. I had. I asked, "Can I pick up my order here?" "I can get it for you," she said. She walked over to a wall behind the register and picked up my items. She looked at the items and then spoke to another associate and then looked back at the items. She seemed very confused. "Ma'am, you have the right items," I said. "That's what I ordered." I was wearing a mask, so maybe she couldn't hear me. She just continued to look down at the things in her hand and back up at the wall. After what seemed like an eternity, she wrote down my order number on a sheet of paper and came back to the register. She moved slowly. Asked if I wanted the items in a bag. "No thank you," I said, "I'd like to get back to my kids as quickly as possible." When I tried to leave with my items, the door wouldn't open because it was enter-only. By now, I think she could sense my frustration. She helped open the door, which I greatly appreciated. "You should have parked over here," she said. I gestured at my car. It was there. "Oh," she said, and returned inside. Maybe it was her first day. Maybe that really wasn't her department and she was just filling in for someone else. But it was so frustrating. And because it wasn't the first time, I don't believe I will be returning to this location. If you are in need of a trip to Lowe's in Greenville, it is totally worth going a few miles out of your way to go to the one on 10th Street. read more

I have been misled by the employees at this store twice now. Absolutely disappointing. I'm not sure if it's pure laziness but I don't like being told when something isn't available when it most certainly is. I ended up having to drive across town to the other Lowe's to find something in stock when the other store told me they didn't have it. read more

I have never been to a more unorganized hardware store in my life. I was told by "John" head of tools that sorry I couldn't get the drill I called ahead about because he had to go on a scavenger hunt.. and then kept trying to sell me other drills!! read more

Kudos to the workers, Glenda, Laila and Brandon!!! They were so helpful in locating my online order. These three were efficient, friendly, pleasant and so very helpful. Glenda and Laila worked at the customer service desk. Brandon was the helper to get our item and bring it to our van. This is not the first time, Glenda help me and I'm sure I will seeing her again. Again, Kudos to them and Lowes should be proud to have these three working with them. read more

My 5 year old twins and I placed an order in the store for a refrigerator Sunday 7/31 to be delivered Tuesday. I had a great Sales man named David. I get a call Monday confirming the delivery & installment for the next day between 10-2:30 pm. I have to call at 3:40 to ask where my delivery is. Transferred to a delivery guy, Billy, who said next available was Friday. I call the next day to confirm only to be told it won't be until august 10. I go in store to get a refund because my family NEEDS a refrigerator & spent over an hour there while they tried to short me my refund Amount while I had receipt in HAND. I have never been so disappointed by Lowes. I don't know what their delivery system & computer system has going on but it definitely needs to be improved. My family and our community needs better service. read more

This place has everything we need to fix the house and garden! My only issue with this place is the choice of employees for the cash register in the garden department. The first time we went to check-out, the price of our items was $16.27. My mom gave the person $20.27 to get rid of some coins. Instead of simply giving us $4 in change, the person said "ay you gave me too much." Like, really? The second time we went, a different woman was completely neglecting us at check-out. She was confused about the plants. We bought four of the same kind of plant, and she insisted that the plants were different. They weren't. After she scanned all our items, she got distracted and went to the other cash register to do something. When she came back, she had to re-scan all our items. What a waste of time. The amount of stupidity here is amazing. read more

Lowe's Winterville NC Assitant manager Mike was TERRIBLE! My wife purchased a grill online. I was told to bring grill back next day because the top not assembled correctly flew off trailer. The top also came off in the store before I left and the store staff had to put it back on. Garden manager said they would replace but had to be the next day. They said it had something to do with ordering it online and just picking it up. Went in next morning assistant manager Mike went word for word making it clear he wouldn't return it, even though I was getting another one. He would sale me one half price! I told him if I was a white male he wouldn't be giving me word for word about a return. He said leave throwing his hands up and told his worker to call police. I called corporate to file a complaint. read more

Bought a Bosch dishwasher 10 days ago and it was finally delivered today. We paid for their instillation service which includes installing the new dishwasher and removing the old one. Before the installer started, I took him on a tour of my house for the best route to transport the dishwashers due to narrow hallways on the other route. He was nice but a little rough and did not followed my request. When he took the old dishwasher away he went through the narrow route and accidentally chipped the corner of my anniversary dinning table. When he installed the dishwasher he use a knife to tuck away the rubber flange on the side of the dishwasher causing multiple cuts along the plastic flange. I don't like to complain but I'm upset about what happens to my table. My husband had originally wanted to order the dishwasher from Greenville TV & Appliances because they have great services and I wish I had listened to him. On the side note: This rating is based on the instillation and removal of the dishwasher resulting in damages of my property. In general, I would rate this store a high 4. read more

I visited the Lowes on Thomas Langston today and saw they had some Fintech clothing on clearance. I bought three pairs of shorts and two shirts. Of course, at the register they rang up at full price. Someone came over after talking to an associate and got an override to the correct pricing. I specifically asked the associate if I could return and/or exchange the shorts if they didn't fit...they replied yes. There is no way to try on the shorts to check the size. When I got home I tried them on and they were too big. I immediately returned to the store and an unusually long line. When I finally talked to the person at the register, she said I couldn't return them because they were on clearance. All the tags were on and I replied that I only wanted to exchange them for the right size...simple right? She went to talk to the manager and I subsequently talked to the manager and was told they couldn't take them back. I explained that I was told I could when I purchased them just 2 hours earlier. So once again I was told no. Common sense was completely lost on this manager. I also explained that I had spent well over 10k in the last 4 months, but to no avail. So then I told her I would never step in that store again, which I promise I will never do. They lost at least another 20k in sales for my kitchen remodel and other projects. Who are they hiring to make such blatantly stupid decisions over $30 in shorts that I simply wanted to exchange??? Also filing a complaint with BBB. read more

We moved here last year from Knoxville TN. There are a couple of folks at the Winterville store that Are super.... but by and large, the personnel in Knoxville were much more knowledgeable, courteous and helpful. I am an avid "do-it yourselfer", and spent over $70k remodeling our home in Knoxville over a 5 year period. I bought a brand new house in Winterville last June and have already spent over $5k at Lowes on Home improvement projects (You can check my MY-Lowes account). I am somewhat disappointed... especially since there are no other similar Home improvement centers (eg.. Home Depot) to go to. read more

I bought 3 grand worth of kitchen appliances. I told the sales associate I wanted installation and haul away pricing included so I can get it all take care of. A week goes by and they deliver my stuff. The delivery team tells me the installation team (which I didn't even know about) won't be available until next week. I then get a call from Lowe's trying to charge me 350 bucks for the installation. I do not recommend this place ever. I wish we still had Home Depot. read more

People at the cash registers eating food and on their cell phones. Employees talking with each other versus the customers. Poor service overall. Have been here about 10 times for a project in the last two weeks. Horrible. read more

In line 15 minutes no one here smart enough to find a price! Total assholes working here today!

They messed up my order when I ordered my appliances through them which was really frustrating. Lowe's didn't do much to accommodate us when the mistake was on their behalf. Took off from work to be home for the appliances to be delivered and they never came. Ended up calling them and they failed to tell me that one of the appliances was backordered and that it wouldn't be delivered for another week. I was really frustrated. Another visit to Lowe's their wood saw was broken and took forever to fix it. I try to avoid coming here if I can. read more

This store is by far the most poorly run lowes I've been in. The staff ,mostly young kids are more interested in talking and texting than customer service......... Example ,ask for help see if anyone comes and how long a wait you will have. read more

This Lowe's has the absolute worst customer services I've ever seen we bought a pressure washer here needed the hose fixed the took it and changed oil filter and spark plug which was perfectly fine as the washer was used twice and a month old we had a warranty for this item to change spark plug told us we had no warranty and charged us a $100 and didn't fix problem when we went home found receipt with warranty brought this to the store and they made us wait 45 min to talk to a manger then said the spark plug isn't covered by warranty so a three dollar spark plug cost us 100$ repair bill by the way not what we asked to be fixed and not what was wrong with machine took two weeks to get it back just to see it wasn't fixed and charged a $100.00 for a spark plug with our warranty we had but were told we didn't have even with proof of purchase for machine and warranty this place has the most rude people working here and worst management Ive ever seen we are now going to corporate to fix this issue see where that gets us will never purchase another thing from this dump read more

Loyal Lowe's shopper for the past 30 years but had a very poor experience this week. I bought a grill on Saturday and was told they could put it together and I could pick it up Tuesday. I gave them an extra day and went back last night to get it, only to find out it wasn't put together. Was told it would be ready today by the manager that was working, went back tonight and once again, it's not ready and everyone is clueless about it. The fact I waited 30 minutes both nights only for someone to tell me it wasn't ready was another problem. Obviously, I should have gone somewhere else and I will now since I requested my money back. read more

I am done with this store until they remedy a problem that they created. We purchased a washing machine from them in November. Within a week a leak developed in the cold water valve area where they had installed. I called and spoke with Eric Carlyle, who said he would get someone on it. I waited a week, no call. So I tried to phone back, and could not get anyone to answer the phone. Finally I sent an email complaint through the Lowe's website, and then someone got on it. Two men, one named Billy, came out and took some photos and a video. I just spoke to some Assistant Manager named Paul, and he claims Lowe's did nothing wrong, and that they are through with it. Yet he could not explain why a problem that did not exist before his people came out now exists. Mr. Ronny Leggett, please make this right. read more

I went to the paint section and I had to wait 30mins because they had a new guy working who didn't know how to mix paint; an associate on the phone with the babysitter upset because she had not left work yet only to be advised that the paint I chose (Sherwin Williams) could not be mixed for me because no one in the store was trained to do it. When the lady attempted to call someone to assist, after several pages, no one came to help. I eventually got so frustrated and left. I called the store back to speak to a manager and no one answered my call. VERY POOR CUSTOMER SERVICE! read more