In February 2024, I spent 3 nights at this hotel. After the 1st night, I noticed a red very itchy…read morespot on my leg. I was busy and thought nothing of it. By the time I checked out, I had several red marks spread to other parts of my body and I was itching. 48 hours after I checked out, I contacted the hotel as I was experiencing intense itching with red marks still all over my body, and they informed me that my room had bed bugs. I asked for even a partial refund, which they refused to give me. All they offered to do was to reimburse me for an "ointment" prescribed by my doctor for the severe itching. I contacted the manager to discuss the cost to exterminate my home, but I did not hear back from anyone. This was a terrible experience followed by very poor customer service. Unfortunately, I gave this hotel a good review before I found out I spent 3 days and nights with bed bugs.

The room and hallways were very clean. The staff was very nice as well. The complimentary…read morebreakfast was well stocked and very good. Our only complaint was the pool- it feels like an afterthought as there was limited space and its location between buildings felt crammed. I'd still stay here again though :)

As a frequent Hilton traveler, this Hampton by Hilton location was disappointing. I had booked a…read moreking suite, and when I got into bed around 11:30 p.m., I discovered the bed was broken. I ended up sleeping--or trying to sleep--in a "V" shape for the night. The front desk did move me to another room the following morning, which I appreciated, but they were unable to keep me in the same room category. I was traveling with a colleague who is a Silver member (I am Diamond). At check-in, the front desk attendant stated that complimentary waters were only available for Gold and higher members. This was awkward and inconsistent with my experience at virtually every other Hilton property, where Silver members are also offered water. Overall, this property has some opportunities for improvement, particularly in room maintenance and consistency with Hilton Honors benefits.

Run! If you stay at Hiltons frequently, you stay for the staff, the breakfast, the access to a…read moresmart Tv and streaming services, the digital keys and the amenities. This is no ordinary Hilton and does not have (or isn't working- or ownership isn't investing) in those features. Deborah at the front desk is rude and unhelpful. You can only pay cash or charge items to your room (and the card on file) for snacks or drinks. For those traveling for business where you don't want your sodas charged to the company card, that's not an option here. Visit the gas station across the street. Entry ways with digital keys are labeled as "exit only" which is uncommon for this brand. So you find out when you get there and walk to them that you can't enter. And, forget those streaming services. Not available here. Some of this may seem trivial, but some folks travel for work and these pieces are important to us, and, they generally set Hilton apart from other brands.

The room we were given had a strange musty smell- like it had at one time been a smoking room and…read moresome tobacco smoke odor lingered. Later we noticed evidence of past flooding on the lower rooms of the property in general. As other reviewer mentioned, a coffee maker was found in the room but no coffee or supplies are provided. We didn't feel it was that horrible though as there is an excellent coffee shop right next door and also a Big Lots store just steps away where you can find most anything that you need. The window curtain/shade in our room was torn and tattered. We had to climb on the table in the room to re-secure it to the rod so it could be partially closed. It was impossible to fully close the curtain for privacy (see photo). We ended up using a part of a newspaper to block the hole in the curtain. The desk and chair in the room was comfortable and easy to adjust. Entertainment consisted of a relatively new HD TV and a clock radio with no display dim control. None of the AC outlets in the room were easy to access and there were no USB power outlets like found in most inns that were either built or remodeled since 2010. I can't think of another inn or hotel that we have stayed in that is this lacking in access to power for device chargers, etc. The room doors are exposed to the parking lot and are hardly soundproofed so it seems like you are camping out instead of staying at a hotel. Actually it was worse than camping out because generally when camping you don't hear roaring motors, slamming doors and people screaming at each other from the top floor to the parking lot until the wee hours of the morning. We were not impressed by the "complementary" breakfast items and ordered at the nearby McDonalds instead.

i paid for 1 week in a handicap room. the toilet had a moldy ring started in it, finally got it…read morecleaned that afternoon? i didn't dare use the shower chair because if the toilet looked like that, then when was the last time it was cleaned. microwave unplugged and no place to plug it in close. the worse thing was the handicap parking space was bloked from before 9 am sunday morning until 3+am monday morning. i called the front desk and was told that was the only way the trash company would empty the dumpster? THAT IS BREAKING THE ADA ACT, Americans with Disabilities Act. i am 68 and use a walker, i have taken pictures through out the day and night and even did a short video about what it done to me. my daughter came monday morning and got me and my dog. by the time she got there i was both shaking and crying. i have told others and showed them my pictures too. they even had big furniture up against the walkway. furniture, mattresses, some that been out in the parking lot and on the grass that was covered with dirt from being outside so long. I WILL NEVER GO BACK OR RECCOMEND THIS PLACE TO ANYONE. the only good thing was getting a partial refund from check out before my week was up.

We have stayed at several Red Roof Inns because they allow dogs. This is the cleanest nicest one…read moreyet. There is two grassy areas for the dogs and a decent breakfast for you.

This motel is one of the nicest red roof inns we've been to…read more Very clean. Staff was amazing. They were so helpful to us. TV is awesome has Roku so we had spectrum news and netflix. I highly recommend and we'll be back. Thank you wilkesboro for a great vacation.

We have been coming to Swiss Mountain Village since the 1980's. This year, we had some technical…read moreissues in our cabin and Vivian was incredibly helpful. She came to help as soon as we called. She was very friendly and knowledgeable. She made our annual stay even more enjoyable. Thank you, Vivian!

Quite, Mountain Resort, Lake has fishing & well stocked, rental rates are reasonable!read more

Horrible! My husband and I stayed there one time. I think it's one of those places that rent by the…read morehour. Never again will I stay at this awful place.

Amazing time. Best of both worlds everyone felt like family. The staff too care of everything all…read moreI had to do was ride in and relax. Ahhhhhh

Filthy place and incredibly rude. I will never return to this place, it's nothing like it was.read more